UK Breakaways

Reviews, complaints and customer experiences (29)

There would have been a photo that showed the condition of the mattress in our room at Shanklin Beach Hotel, dates: 18/07/2021 to 24/07/2021 you would have seen not only a very ... stain, but that it actually extended the divan by about six inches.
The was a movie that showed me opening the cold tap, you would have seen that it only trickled with water until I had actually turned the tap to the fully open position, the initial trickle was warm water.
The food wasn’t really up to much, most mornings the sausages weren’t fully cooked in the middle, although the outside looked cooked, my Brother wouldn’t eat his at all.
We were allocated a table for our stay, this was changed on the last two meals of our stay, together with the meal times throughout the stay, we didn’t know from day to day when we were to be seated for our meals.
Most of the staff didn’t appear to be trained staff, but they gave their best and I have no complaint against them.
When I booked this hotel I expected that the two bedrooms would be close to each other, yet we were on different floors, my Brother had to call the Manager as soon as he went into his room, he couldn’t move the shower door and had a “Cross-head ...”, (usually meant for ... into wood), ... into the handle of their cold water tap where a “grub ...” should have been fitted, (there was photos of this as well)
Overall I and my Brother were very disappointed with this hotel and it had definitely gone downhill since I stayed there in February 2020 the managers excuse was that it was a Victorian Hotel, well I think it needs to be brought into the 21st Century and I will not be recommending this hotel to anybody.
This review along with photos and video were sent to UKBreakaways on 27/07/2021 as yet I still haven't had a reply!

Negative.
Just got back from a5 day UK Breakways holiday at Grand hotel Scarborough,
We have been on lots of breaks with UK Breakways all OK.
But this one a the Grand Hotel was abominable the food was terrible to say the least,no cleaning of the room all the stay.
The reception on cheating in was endless only one receptionist on duty.
Will no recommend this Hotel to anyone, the only staff that was on the ball was the Head Waiter in the Dining room he was very Professional and very pleasant

Week end in Eastbourne value for money good fun

Booked this for myself ,husband and 2 more for my husbands 70th birthday, going on the 24th April, the break was cancelled because of the virus crisis, which I agree with.
I received an email saying cancelled and they would be in touch soon,they did not so I phoned them, I asked when I could get my refund, I cant have a refund I can only have vouchers valid for 2 years,I then said I would cancel and lose my deposit, cant do that either because we have already cancelled, I checked their booking contract which does say if they cancel a full refund will be given.as they are only accepting emails now,I have sent several asking for a refund, my emails have been ignored, I wrote to them,sent it recorded delivery, they have received this,but still no answers. I called in at the travel agents to ask what was happening, they have been told no refunds will be given. Many people will accept vouchers thinking they have no choice,not me,I have given them 7 more days to answer before I take legal action.so people do not be fobbed off with vouchers,,if the company does go into liquidation vouchers are worthless

Happy to take my money, cancelled once and move back by UK Breakaways and now cancelled again for understandable reasons but are refusing a refund even though this is unlawful.

Just had a wonderful weekend with uk breakaways. Superb value for money, great food, great entertainment. The value for money is second to none and we will definitely be booking again. The rooms far exceeded our expectations although a little tired. Not sure what other people expect at the great price.

2 hours in bruges is utterly ridiculous

I have used uk breakaway for years and they gave never disappointed me but this time they exceeded my expectations. We arrived at the hotel to find that my husband had booked the wrong weekend so we were not booked in. The hotel originally said they were full but did find a room for us which we would have to pay full price for. We were distraught so I phoned uk breakaway and within an hour they sorted out our original package (b&b, 2 for 1 drinks and trip to York) with the hotel. I could not thank them enough

Daresbury Park Hotel looks tired and in need of refurbishment. Staff on the whole ok,food ok if not a bit bland.No entertainment on offer at the hotel but Beatles trip and ferry good.Hotel more like a hostel as it is housing refugees,they are sitting all around the grounds in groups also groups of young man staring at every person that walks past them in the bar area,disgusting!! No reply to my comments sent to UK Breakaways.

We have just completed a 3 night tribute act wkend to the grand hotel scarborough end of March we had to put up with fighting rioting and vandalism from groups of lads/girls from Scotland until 4 am both Fri and sat night .The police were called sat night and arrests made but by that time other guests had been attacked and the bar downstairs trashed .Despite my comp!aints to both the night duty manager and the day duty manager no one could control this situation they were allowed to drink their own alcohol on the premises all in the downstairs foyer so no one got any sleep.The hotel is tired but acceptable the food not so much we got the exact same choice of hot and cold sweets the 3 nights and all the other food very overcooked and unappealing the breakfasts were just okay no imagination to offer a few different choices .Having booked plenty of times with UK breakaway to different places we wouldn't come back to this hotel they are supposed to be a family hotel but they don't care and anyone could see after Fri night there was going to be more trouble but they didn't ask them to leave which if they had none of what went on Sat night would have happened so they deserved all the damage just felt sorry for the innocent guests who were set upon.The Elton John night was good but Rod Stewart was either drunk or high on something because he was aweful!
I find it hard to accept that he can make a living people just walked out. All in all if hotels are to survive then Britannia need to up their game altogether.so unacceptable i have emailed in to both Britannia and UK breakaway s so I await their responses.

uk breakaways fail to issue cashback on topcashback site months after paying and despite numerous calls to complain. BEWARE

Just stayed at grand hotel Scarborough. Never again. Went for tribute weekend Lionel Richie that we missed because we were told the wrong time it stated next night Diana Ross the sound was awful..the lock on our bedroom door was broke so we had to move rooms after a very long check in. The choice of food on the 1st note was very limited and on the 2nd nite only choice was Christmas dinner or salad bit strange as we had not booked a Christmas party. The brother stated that there was a 99p bar 6 till 9 but the hotel said no just 2 4 1 bar 6till 9 . basically either things weren't explained properly or a total lie

heathlands hotel bournmouth fri16th to sun18th room 104 b cold bed hard lumpy water yellow bath plug did not fit a very tired hotel staff no problems bar reception dinning room ok food very bland very disappointed with the whole weekend not worth the money but the show was great

You get what u pay for.We spent 3 night's here and I must say I can't believe how good the food was. staff were brilliant. Hotel nice and warm. Bathroom could have been a tad bigger but all in all I will def go again. Uk breaks brilliant well done

You get what u pay for.We spent 3 night's here and I must say I can't believe how good the food was. staff were brilliant. Hotel nice and warm. Bathroom could have been a tad bigger but all in all I will def go again. Uk breaks brilliant well done

I booked a 4 night break with them at The Royal Court Hotel, Keresley. This has to be the worst hotel that I have ever stayed in and I have stayed in many around the World, having worked in travel and tourism. The hotel is tired, has not been decorated in years and the whole appearance is shoddy. The Rooms are grubby with seriously dated furnishings and and mattress harder than a mortuary slab. The room was allegedly made up each day, but the attempts were awful. Apart from Breakfast which was acceptable, The quality and presentation of the food was appalling and the choice was very limited indeed. The place was so bad that we checked out on Thursday and night early.

I made a complaint on their website and needless to say, it was totally ignored and no reply was ever received. Never again.

We booked holiday for 11 people for llandudno in September paid in full in may a week before we ever due to go got a letter cancelling due to ( contractual circumstances) whatever that means rang up and was told the hotel had done it so rang hotel and they said breakaways cancelled about 7/8weeks before !!!!!!! Have got all money back we paid but after all 11 people disappointed and all phone calls costing me I wrote letter for compensatoi 3 weeks ago they have not had the decency to reply

I booked a weekend trip to Liverpool to see the terracotta warriors beatles tour etc last march for all the family, we did a lot of juggling to work out times to fit everyone in and settled for 14 September.
I was shocked to receive a phone call on the 13 September at 6 pm informing me the hotel had been changed , it was further away from Liverpool so involved a long coach journey to and from destination , also it was a long day with no stop for lunch until about 10 mins to 5 pm with the coach leaving at 5.30 pm no time to get anything and everything at Albert dock was closed .
Having said that we did enjoy the weekend but think it could be organised better and the hotel was very good

Booked a 3 night away cancelled 2 days later. Accepted another date later in the month different hotel still isle of Wight to arrive and get told we have to move you to another hotel as we are fully booked. Rang I'm breakaway they said they were unaware of this and told me to email when we get home and they will look into it !! A week later no reply to 2 emails shocking customer service !! Would I book through them again probably not !!!

Blood on mattresses dirty curtains windows 2 story apartments with steep steps 1 of my kids got stuck in one of the bedrooms when they come out said I help latch had broke all doors stiff broken window ledge no organisation what so ever burnt food 3 flights of stairs to the swimming pool staff didn't look that bothered about all the complaints been made the beach round the corner was all hills spent more time in Southport town don't recommend this place at all