Holidays & Trips
UK Breakaways
All reviewsUK Breakaways
55% Would buy here again
All reviews (29)
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Shanklin Beach Hotel, Isle of Wight.
There would have been a photo that showed the condition of the mattress in our room at Shanklin Beach Hotel, dates: 18/07/2021 to 24/07/2021 you would have seen not only a very ... stain, but that it actually extended the divan by about six inches.
The was a movie that showed me opening the cold tap, you would have seen that it only trickled with water until I had actually turned the tap to the fully open position, the initial trickle was warm water.
The food wasn’t really up to much, most mornings the sausages weren’t fully cooked in the middle, although the outside looked cooked, my Brother wouldn’t eat his at all.
We were allocated a table for our stay, this was changed on the last two meals of our stay, together with the meal times throughout the stay, we didn’t know from day to day when we were to be seated for our meals.
Most of the staff didn’t appear to be trained staff, but they gave their best and I have no complaint against them.
When I booked this hotel I expected that the two bedrooms would be close to each other, yet we were on different floors, my Brother had to call the Manager as soon as he went into his room, he couldn’t move the shower door and had a “Cross-head ...”, (usually meant for ... into wood), ... into the handle of their cold water tap where a “grub ...” should have been fitted, (there was photos of this as well)
Overall I and my Brother were very disappointed with this hotel and it had definitely gone downhill since I stayed there in February 2020 the managers excuse was that it was a Victorian Hotel, well I think it needs to be brought into the 21st Century and I will not be recommending this hotel to anybody.
This review along with photos and video were sent to UKBreakaways on 27/07/2021 as yet I still haven't had a reply!Hell Hotel
Negative.
Just got back from a5 day UK Breakways holiday at Grand hotel Scarborough,
We have been on lots of breaks with UK Breakways all OK.
But this one a the Grand Hotel was abominable the food was terrible to say the least,no cleaning of the room all the stay.
The reception on cheating in was endless only one receptionist on duty.
Will no recommend this Hotel to anyone, the only staff that was on the ball was the Head Waiter in the Dining room he was very Professional and very pleasantWeek end break
Week end in Eastbourne value for money good fun
Tribute weekend
Booked this for myself ,husband and 2 more for my husbands 70th birthday, going on the 24th April, the break was cancelled because of the virus crisis, which I agree with.
I received an email saying cancelled and they would be in touch soon,they did not so I phoned them, I asked when I could get my refund, I cant have a refund I can only have vouchers valid for 2 years,I then said I would cancel and lose my deposit, cant do that either because we have already cancelled, I checked their booking contract which does say if they cancel a full refund will be given.as they are only accepting emails now,I have sent several asking for a refund, my emails have been ignored, I wrote to them,sent it recorded delivery, they have received this,but still no answers. I called in at the travel agents to ask what was happening, they have been told no refunds will be given. Many people will accept vouchers thinking they have no choice,not me,I have given them 7 more days to answer before I take legal action.so people do not be fobbed off with vouchers,,if the company does go into liquidation vouchers are worthlessLondon Theatre Weekend Break with Hotel and Travel
Happy to take my money, cancelled once and move back by UK Breakaways and now cancelled again for understandable reasons but are refusing a refund even though this is unlawful.
I am having the same problem, their cancellation policy is clear,if they cancel a full refund.i checked with citizens advice who have read their contact, it is illegal to withhold money, my next step is to go to the small claims court,it will be 35 pounds well spent.i have also reported them to trading standards for malpractice. Good luck and don't give in.
Thanks and yes I have no intention of giving in. I contacts Citizens Advice and Trading Standards nearly 2-weeks ago and yes they advised me accordingly but there are two considerations: 1/ Small Claims Court is suspended right now and 2/ thier T&C's allow them to offer a suitable alternative but of course we do not have to accept. I will probably pursue the credit card refund route but this and other routes first require an official complaint to be raised which I have now done.
Tribute weekend market bosworth
Just had a wonderful weekend with uk breakaways. Superb value for money, great food, great entertainment. The value for money is second to none and we will definitely be booking again. The rooms far exceeded our expectations although a little tired. Not sure what other people expect at the great price.
Bruges
2 hours in bruges is utterly ridiculous
A weekend break to Britannia Branhope
I have used uk breakaway for years and they gave never disappointed me but this time they exceeded my expectations. We arrived at the hotel to find that my husband had booked the wrong weekend so we were not booked in. The hotel originally said they were full but did find a room for us which we would have to pay full price for. We were distraught so I phoned uk breakaway and within an hour they sorted out our original package (b&b, 2 for 1 drinks and trip to York) with the hotel. I could not thank them enough
Beatles Musical Tour & Mersey Ferry
Daresbury Park Hotel looks tired and in need of refurbishment. Staff on the whole ok,food ok if not a bit bland.No entertainment on offer at the hotel but Beatles trip and ferry good.Hotel more like a hostel as it is housing refugees,they are sitting all around the grounds in groups also groups of young man staring at every person that walks past them in the bar area,disgusting!! No reply to my comments sent to UK Breakaways.
Fighting rioting and vandalism
We have just completed a 3 night tribute act wkend to the grand hotel scarborough end of March we had to put up with fighting rioting and vandalism from groups of lads/girls from Scotland until 4 am both Fri and sat night .The police were called sat night and arrests made but by that time other guests had been attacked and the bar downstairs trashed .Despite my comp!aints to both the night duty manager and the day duty manager no one could control this situation they were allowed to drink their own alcohol on the premises all in the downstairs foyer so no one got any sleep.The hotel is tired but acceptable the food not so much we got the exact same choice of hot and cold sweets the 3 nights and all the other food very overcooked and unappealing the breakfasts were just okay no imagination to offer a few different choices .Having booked plenty of times with UK breakaway to different places we wouldn't come back to this hotel they are supposed to be a family hotel but they don't care and anyone could see after Fri night there was going to be more trouble but they didn't ask them to leave which if they had none of what went on Sat night would have happened so they deserved all the damage just felt sorry for the innocent guests who were set upon.The Elton John night was good but Rod Stewart was either drunk or high on something because he was aweful!
I find it hard to accept that he can make a living people just walked out. All in all if hotels are to survive then Britannia need to up their game altogether.so unacceptable i have emailed in to both Britannia and UK breakaway s so I await their responses.Can we have refund on our weekend break
Can we have refund on our weekend break
Can we have refund on our weekend break r888632
Gt weekend booked for November Prince of Wales had it cancelled in March could I please have a refund number
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Listen to customers with experiences
I have been informed my breakaway has been cancelled, I paid by visa debit ,not credit card the voucher is worthless will I still get a refund,