Spotlight: What are our customers saying?
OK, its mostly good with a couple of gripes that we could have probably avoided, originally we booked to be collected from our local bus station, we then received confirmation saying we could not b...Read on
Enjoyed this break very much (have done it before). The Tower Hotel is excellent - wonderful location, very comfortable room with river view, excellent very helpful staff, and the best value cream ...Read on
Picked up 5/30am by feeder driver who said sit were ever you like at every pick up point even though we had allocated seats change drivers after 5hours on coach new driver gave no info.just drove t...Read on
Thank you for a brilliant two day trip my wife and I went to the winter wonderland and thought how good it was the 2 drivers we had... Kemal & Mike were a credit to Alpine Coaches who supplied ...Read on
My wife Linda and I were part of a group of four with friends Malcolm and Angela on Booking Ref S703161. Positive aspects, travel arrangements were good and all drivers were courteous and professio...Read on
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tina turner theatre weekend break
OK, its mostly good with a couple of gripes that we could have probably avoided, originally we booked to be collected from our local bus station, we then received confirmation saying we could not be collected from our preferred option and while the alternative was not a major issue upon seeing the other collection points that we visited our original choice should not have been an issue, our initial error was not reading the new paperwork correctly and presuming that we would be collected from Telford bus station as opposed to Wellington bus station, we were in fact collected from the railway station where the coach was forced to do the collection parked on double yellow lines, again I have should have checked the itinerary because the journey to London involved collections from kidderminster, worcester, cheltenham and Swindon before eventually going on to the London hotel a total for us of 5 1/2 hours on the coach with a 30 minute comfort break, now i appreciate the need to fill the coach but upon reflection and fortunately some humour i think that 5 1/2 hours each way is a bit much for a London theatre break over two days given that certainly the detour to Swindon involved picking up 2 people, again i reiterate that Omega never mislead us at any time the itinerary was clearly stated on the final paperwork we received but i presumed we would collect from possibly Wolverhampton and birmingham and make our way down the m40 given the hotel was at heathrow so i never actually looked at the route until we were on the coach, fortunately our driver Ian was superb offering good natured humour with an immense knowledge of London that kept us entertained and alert, the hotel at heathrow was good and the breakfast excellent, and the show very good even though the seats were uncomfortable (not omegas fault) , so for others looking to book this weekend if you dont want to spend 11 hours on a coach check the itinerary well before you leave, maybe we were unlucky given this weekend was possibly difficult for them to fill a coach, or maybe you would like a tour of the m5 corridor given we were nearer to Bristol at one point of our journey. bristol to London is around 115 miles Telford our starting point is 150 miles we had been on the coach 4 hours and still had a 100 miles to travel to our hotel, I hope this makes some sense, but overall we had a great weekend, would I do it again? not without checking the itinerary :)
London Summer Days August 2018
Enjoyed this break very much (have done it before). The Tower Hotel is excellent - wonderful location, very comfortable room with river view, excellent very helpful staff, and the best value cream tea in London (not one freshly baked scone but four!) The tour was very good value. One caveat: the excursion to Windsor didn't work time-wise. The driver was unavoidably delayed getting to the hotel due to an accident, meaning we did not leave until 9.30am, reaching Windsor 11.45. The driver needed to leave again at 2.15 in order to go to Henley as planned. This was nowhere near enough time in Windsor. I stayed in Windsor until mid-afternoon and returned to London by train. For this excursion to work allowing for traffic and journey time , it needs to leave the hotel at 8am (not 9am) (which still allows time for an early breakfast). There is not enough time in one day to visit two places. Windsor needs at least 4 hours: there is no point in being there without enough time to see the castle or the town properly. Even having booked my ticket for the castle on-line it still takes some time to go through security. Otherwise, enjoyed the trip.
Snow White theatre break 8/12/18
Picked up 5/30am by feeder driver who said sit were ever you like at every pick up point even though we had allocated seats change drivers after 5hours on coach new driver gave no info.just drove to next pick up point a service break while we had a break he put 6more people on the coach and he said sit we’re you like we got to the final pick up of 2people they could not sit in the seats they were allocated about 16 passengers had to change to there allocated seats the driver blamed the feeder driver but he was a much to blame utter chaos .Onto London he gave no info until we arrived in London he dropped some people of and said pickup time then dropped us off 30minutes later same thing pick up time but arrived 30minutes late got to hotel he said breakfast time and could we beup and at the coach9am toilet flush was empty he said it wasn’t his job to fill it with water.On the way home he tried 3fuel stops none of them would take his card it 3months out of date a passenger helped in the end evening meal at hotel was was cold UTTEER CHAOS never again
London two day tour
Thank you for a brilliant two day trip my wife and I went to the winter wonderland and thought how good it was the 2 drivers we had... Kemal & Mike were a credit to Alpine Coaches who supplied the travel the Park inn hotel we stayed in was clean and comfortable Plenty of time to do shopping on the second day... Yes there were drop offs at different locations which for those people who got on first had a very long day going and coming back but we found it part of the enjoyable trip we will look forward to the next time we travel with omega
"New Year in London Break" Booking Ref S703161
My wife Linda and I were part of a group of four with friends Malcolm and Angela on Booking Ref S703161. Positive aspects, travel arrangements were good and all drivers were courteous and professional. Unfortunately New Years Eve at the Holiday Inn was a shambles and definitely not a Gala Dinner as described in Omega itinerary. In our opinion this was clearly a mis representation based on what we and many others experienced on the 31.12.19. There were other issues with the Disco spoilt by very young children running around the dance floor unchecked and some aggressive parents who no doubt would be fully conversant with their rights but not their responsibilities. Had we have known in advance what OMEGA/HOLIDAY INN definition of "GALA DINNER" etc was going to be then we would definitely have NOT BOOKED AND PAID in advance for this break. I know that our views were not isolated (others have posted more detailed very negative reviews) and there were many others who were extremely disappointed with this particular OMEGA/HOLIDAY INN experience. In summary for my wife and I this was our first OMEGA experience, potentially we could have been very good customers for JUST GO/OMEGA as we are retired on average we have 5 or 6 holidays a year
OMEGA NEW YEAR 2019/2020 HOLIDAY INN DISATER...
OMEGA NEW YEAR COACH BREAK TO THE HOLIDAY INN LONDON....DRIVER AND COACH TRIP TROUBLE FREE, SADLY THIS CANNOT BE SAID OFF THE SHAMBLES THAT TRANSPIRED ON NEW YEARS EVE. GALA DINNER WHICH TURNED OUT TO BE A VERY POOR, SERVE YOURSELF BUFFET IN ANOTHER ROOM.....CLEARED THE TABLES OURSELVES ,ONE STAFF MEMBER TO COVER OVER 100 GUESTS FOR DRINKS (NEVER SAW HER!!) BUT PLENTY OF STAFF AVAILABLE TO SERVE IN MAIN LOUNGE FOR INCOMING AND OUT GOING GUESTS TO AIRPORT. TOTALLY AGREE WITH REVIEW BEFORE, KIDS RUNNING A MOCK, NO ATMOSPHERE, NOWHERE TO SIT, REP TAMI COULD HAVE DONE ALOT MORE.... WHOLE NIGHT WAS A DISGRACE, WILL NOT BE TRAVELLING WITH OMEGA OR JUST GO AGAIN. GROUP OF 6.
Tina Turner Musical
We hadn't realised until quite late on that we would be picked up at 5.30 am for a long drive along the south coast before arrival in London. We decided to drive direct to the hotel instead if I could obtain the tickets in advance. I contacted customer services and the girl could not have been more helpful. She arranged to have the tickets sent 1st class to us and phoned the following day to confirm this had been done. The hotel was basic but clean and quiet. Food was OK. And we very much enjoyed the show.
On the 22ND we were picked up promptly at our pick up point, we had a good trip into London, the driver was very good and helpful, the only problem we had was that there were a couple of people who were not at their pickup point after their show, although the others managed to make it and so we were kept waiting quite a while, unfortunately the driver then had to go and leave them. But they only have themselves to blame. But all in all it. was an enjoyable weekend
London Theatre Break February 2019
Excellent, your program was just what we (my husband and I needed).
Our driver (Dean) is a tremendous asset to your company. Not only was his driving and consideration for ALL of the travellers above reproach, but the way he so sensitively dealt with a very confused elderly lady was so terrific. His ready smile made the trip even more special.
Thank you so much,
London New Year B,reak
This is the second time I have done this trip and I still thoroughly enjoyed it.A lot was crammed into 3days.The only downside was the travelling from the Northwest - 9hours travelling & picking people up! Also,although the meal at the Cafe Rouge was good,I thought there could have been a better choice in menu,especially as we had to book it in advance.
Omega Travel. New Year 2020.
New Years Eve trip to London Dec30th 2019 / 1st Jan 2020.Cannot fault coaches and drivers and this was our 3rd trip with Omega.But how disappointed we were with Holiday Inn and our New years Eve. and finished up going to bed at 11.30 pm. So different to the other times which we couldnt fault and have told so many people how good New Year is with Omega. We couldn't find a seat and there were so many taken up by children who were mainly running around the dance floor. Altogether it was awful especially in comparison to other years The organisation in the dining areas was in disarray, probably not all the staffs fault but needs Communication with the management and staff to ensure smooth operations in the future. Needless to say we will not be travelling with Omega for New Year again or recommending it anyone else. Mrs Wood and Mr George Love.
Weekend London show break
Picked up on time. Excellent driver Jack,having to contend with awful London traffic and some bad weather. Hotel at Heathrow great, lovely room and breakfast, would have loved to stay longer.
Christmas carols with bloodwise. S722156/LO8396
Two day breAk tues 3rd Dec return Wed 4th Dec. Sixteen hours altogether travelling on the coach. You didn’t inform us how long the journey would take although you did put the pick up points on paperwork but that was received after you had taken my money. Hotel Holiday Inn where I have stayed twice before and was then completely satisfied. Had room 538 sink in bathroom blocked no shower curtain (which didn’t notice until 7.30am Wednesday morning. Got back from the Albert Hall on the Tuesday night at 11.15pm room freezing couldn’t get heating to work. Couldn’t get to sleep for a long time because too cold. Lots of condensation on the window on the Wednesday morning because of the cold. Had to put towels on floor of bathroom (which wasn’t very clean) to stop flooding when using the shower. Towels were not very clean either and my Sheets had a stale smell. Reported to customer service on checking out. They didn’t seem interested. Also having to pay £15 for the use of the front seats on the coach is a disgrace. £149 each for the room which my friend and I were given is also disgraceful. I feel that some sort of compensation should be given . I am a seventy six year old and your commitment to me was way of the mark. I must point out that the three drivers that we had on the journey were very pleasant but I would not recommend your company to anyone else.
London Theatre Trip and overnight stay
Hard to find any positives
Coach took nearly four and a half hours to pick up in far flung areas before it travelled to London.
I booked months earlier for us as a couple and our daughter who is disabled and vulnerable. Although there were other parties of 3 and 5 who were all seated together we weren’t and couldn’t change so for the terribly long delayed journey we had to sit apart!
Same in hotel she was in another corridor to us! Holiday Inn in Elstree was not ready for our two full coaches despite drivers sending text advising of arrival times. This meant that because of all the scattered pick ups we arrived so very late and were told only 30 mins to get refreshed and out for another two to three hours to travel to London to the theatres. Because there were so many queueing for keys we ourselves were last and only had ten minutes so couldn’t shower or change.
I’ve noticed other reviews mention that omega continually do pick ups around several distant areas so be warned. All in all we were over 12 hours on the coach with on brief comfort break, one 45 min lunch break and the ten minute one we had at the hotel to drop off cases. Over 12 hours! We are young pensioners and still active and working, however many were in their 80’s and it was traumatic for them and they were told they could only use the coach WC in an emergency! However the steps were so steep and the cubicle so tiny none dare try!
Driver was doing his very best but admitted the office who plan these trips don’t realise how far apart the pick ups were which meant they ran very late and he had to try and fit in his hours as otherwise by law he couldn’t drive any more hours.
We all wanted to go home the next day but after 4 hours free time in London ( parked in Park Lane where it’s full of exclusive hotels like the Dorchester so nowhere to go to sit or eat in a normal persons price range!) we then had to do that horrendous trip in reverse the next day. I would NEVER use this firm again because their greed spoiled the whole experience by cramming people who live miles apart onto the one coach. You have been warned.
Tower of London
Stung by a wasp
Driver didnt know routes to pick up points
Hotel muxed up all names
Coach toilet full before it left London
Only arrived back in St Helens 1230am
Wouldn't recommend travelling with Omega
I was one of a party of 16 persons
Week end trip to see Tutankhamen exhibition
My main point is the state of our accommodation at the 4* Hilton Hotel at Croydon. The room 243 was dreadful. The carpets were so marked and grubby you did not want to take your shoes off. The state of the furniture was also very bad with bare wood showing as all the varnish had been worn away. Very tatty and disappointing . I own a holiday let we do not have * ratings to go by but if I had had let my place looking like that I would have been slated on any review. These so called posh hotels should not get away with palming us off on such bad rooms. The armchairs in the bar area where also filthy. The arms were black compared with the rest of the material on the chairs. I understand from the Manager that this hotel is being refurbished as from the 4.11.19 but still the room should have been of a much better standard. Omega should perhaps inspect these hotels more often. If you are thinking of going to this hotel wait till summer when the work should have been finished.
London Summer Days 2019
We have been with Omega a few times before and even went with them on this tour in 2017 to the same hotel.The Tower.It is a brilliant hotel and the time we spent in London was of our own making BUT this where the compliments stop.We had our joining point moved from Halifax to Leeds for a pick up at 7.50am.The coach duly arrived ten minutes late but that was due to traffic.Off we set to the first of our SEVEN pick ups.We had a tour of Derbyshire and Nottinghamshire and this did NOT bode well.We had our last pickup on the M11 about half an from Lodon.we had been on the coach at 8am and did not reach the hotel until 19.30.The coach did NOT reach the hotel but all the passengers had to drag their cases from Tower Hill coach park and this is under ground.On this coach the average age would have seen d 80 so no spring chickens.The return journey was even worseSet off at nine and did reach home until l 20.30.Omega has had a bad press by everyone on the coach.I suppose the old saying will now apply,Some One from Omega will read the complaints and just say sod it and ignore us
Good value for money
Had brilliant time our driver was great wasn't keen on holiday inn heathrow ariel there was mix up with our dinner time poor driver wasn't even allocated a meal and nowhere for bus to park wouldn't like to stay there again
Royal Ascot Ladies Day with Brunch,
The day started very early for us, at 4.00am. all went will for us until the Coach began to run behind, then we had 3 later pick up at Banbury, Oxford & High Wycombe. take us through town centres at a busy time of day, we arrive at Ascot late & racing had started. which was very enjoyable.
It was a very long day been on a bus for 16 hours on a bus for 3 hours racing