Magic Breaks - Overall Rating based on 19 reviews
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Booking with Paula
I booked my holiday with Paula and she was absolutely fantastic! She helped me with everything I needed and was so lovely and patient throughout. I asked for lots of different prices and she replied really quickly. I even changed my dates last minute and she was really chill about it. Paula is a total legend!
Family holiday cancellation due to bereavement
I recently had to cancel a family trip to Disneyland Paris that we had booked with Magic Breaks because of an unexpected death in our group. The person I spoke to, Yanina Kantor, was really understanding and efficient when I explained the situation and needed to cancel. We unfortunately lost the deposit as per the terms, but the rest of the money was swiftly refunded to us. Yanina even went the extra mile by contacting EasyJet on our behalf to try and get back the extra fees we had paid them, which was a huge relief as I had been struggling to get in touch with them myself. I was really impressed by the level of service and care we received during a tough time, and I will definitely think about booking with them again in the future. Big thanks to Yanina and the team at Magic Breaks.
Disneyland Paris trip booking
I always use this website to book my trips to Disneyland Paris. With just a few clicks, I can easily sort out my hotel, park tickets, character dining experiences, and even private transfers to and from the airport. The site is really easy to use, and their customer service is top-notch - they're efficient and helpful throughout the whole process. If any problems come up on Disney's end, they're quick to sort things out, which makes booking stress-free and straightforward.
Booking holiday, payment issues
I had a really tough time booking my holiday, you know? The website just wasn't letting me pay for the trip, but then Emma gave me a call and sorted everything out. She gave us an extra discount, was really helpful and friendly. Now she's our top choice for booking holidays, and we're really excited for our trip!
Hotel booking in Florida
I was really let down by my recent booking with this company. I got a quote for my hotel stay in Florida, but when I checked in, they handed me a bill for an extra £480 in service fees and taxes! It was so frustrating not knowing about these charges beforehand. It's important for companies to be upfront about all costs so customers don't get any nasty surprises later on.
Eurotunnel crossing during France lockdown
The customer service at this place is amazing! Throughout the lockdown in France, they really looked after us and made sure our trip went without a hitch. They not only made sure we were okay, but also rearranged our Eurotunnel crossing for us. It really helped alleviate a lot of stress and bother. I've been using this company for all my Disneyland Paris trips ever since, and I'm really pleased with the service they provide.
Eurostar trip planning
I chose this website because it let me plan my entire Eurostar trip in one go. It was so easy to compare different options and add extras for our trip in October. Plus, they had accommodation choices for all budgets which was super helpful. I'm really looking forward to our trip!
Booking mistake correction
I had a bit of a mix-up when booking a holiday and accidentally put in the wrong date of birth for one of the people coming along. So, I shot off an email to customer service to let them know about the mistake. To my surprise, they got back to me in just 20 minutes saying they'd fixed it. I was really impressed with how quick and efficient they were. It's not often you come across such great customer service these days, so it was a pleasant surprise. I'd definitely suggest this company to anyone looking for an easy booking experience.
Booking assistance by Paula
I had the pleasure of working with Paula at this place recently, and I have to say, she really went above and beyond. She knew a lot about the products and services they offer, and she was really patient and attentive to all my questions. Paula took the time to give me all the details I needed and some great advice, which made booking everything really easy and pleasant. I can't recommend her enough for her amazing customer service.
Holiday package
I popped into Magic Breaks and met a guy there who I'll just call "Anthony." He was so helpful in finding me the perfect holiday package. He was really patient and friendly, even when I couldn't decide where to go. Eventually, I found the ideal deal and now I'm buzzing for my trip. Big thanks to Anthony!
Disney break booking
When I found Magic Breaks online, it was a real game-changer for us when we were booking our Disney break. I couldn't decide between rooms and packages, but then I started browsing their website and I was soon contacted by a lovely representative called Emma. Emma was an absolute lifesaver! She gave me all the information I needed, kept me updated on the different package options, and patiently answered all my questions. With her help, booking our break was a breeze. The whole process went smoothly and without any hassle, and I'm really thankful for Emma's assistance. I'll definitely be booking through Magic Breaks again in the future. Thank you so much, Emma!
Hotel booking
I recently booked a hotel online with no problems at all. Decided to make an upgrade, so I sent an email to the company. The lady I chatted with was super helpful, she even called me to give a heads up about a few facilities being closed on my chosen date. I then sent another email with a special request, and they assured me it would be sorted out promptly if they could manage. From what I've experienced so far, the service has been top-notch. I'm really impressed with how they pay attention to every little detail and take care of their customers.
Recent holiday booking
I recently booked my holiday through Live Chat and spoke to a wonderful agent called Paula. She was so helpful and made sure I had everything I needed for my trip, even suggesting some extras to make it better. Booking through Live Chat was so easy and quick, it made everything run smoothly.
Booked trip to Disney
I've just booked an amazing trip to Disney World in Florida! Paula was absolutely fantastic and guided us through the whole process. She used all her expertise to make booking our trip a breeze. I would highly recommend Paula at Magic Breaks to anyone wanting to plan their dream Disney holiday!
Disney holiday booking
Booking a holiday with a company can sometimes feel a bit overwhelming for me because I'm always a bit wary that things won't go according to plan. But I have to say, my experience with Magic Breaks was absolutely fantastic. Right from the beginning of the booking process, I felt really reassured by the excellent customer service they provided. The reviews I had seen before booking were absolutely right - the service was top-notch.
Disney Cruise booking
I was really disappointed with my experience booking through this travel agent. I was looking forward to going on a Disney Cruise, but it didn't meet my expectations at all. After I paid in full, I realised I couldn't book any activities because the payments don't go through to Disney Cruise Line straight away. By the time I tried to book, everything was already fully booked! On top of that, the price dropped by a massive £600 for a better room right after I booked. When I requested Magic Breaks to either switch me to the new deal or upgrade my room, they refused. Disney Cruise Line mentioned they could have easily sorted it out if I had booked directly with them. I definitely won't be using this travel agent again.
Mystery charge on VISA
I got a strange charge on my VISA from some company I didn't recognise and I was completely confused. I contacted them and they said it was a mistake and that I would get a refund, but it's been weeks now and I still haven't received anything. It's such a pain!
Trip to Paris booked with Paula
Oh wow, I've just booked this incredible trip to Paris with this lady named Paula, she was really helpful and knowledgeable! The website was so easy to navigate, I definitely recommend booking through it. Thanks a lot!
A lifetime adventure.
I love going on tours. I planned to go to the 7 continents of the world. I heard about MagicBreaks from a friend and became so interested. I researched about them online. I wanted to go to Disneyland. Hippy! I booked a tour of Disney Village. Their prices are not pricey. I checked their services and discovered they provided hotels for their clients. I was happy. That would make my journey easy. I called their customer care hotline which was responded to nicely, to inquire about services they provided for the journey.I made my payment and went for the tour. It was an experience I won't forget. Every moment was a day to remember. Magicbreaks made the journey fun-filled
Review with most votes
A lifetime adventure.
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