Roomdi

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Roomdi

27% Would buy here again

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Spotlight: What are our customers saying?

N
Nelson Jr.
Roomdi is just a travel-friendly companion guide which not just provide service also, their experience and recommendations regarding the need. Something unique to see these days. I have been to a ...Read on
D
Dave Wickham
Truly one of the worst companies I have ever had to deal with. I made a booking and needed to make a change. Contacted the hotel who advised it was no problem at all however the amendment needed ...Read on
R
Rui Fu
my booking reference number is 825643454. I booked a studio room in Aparthotel Adagio Birmingham City Centre 5 days ago.however, when i arrive at the hotel today, the reception cannot find my name...Read on
M
Matthew Cannon
Lost £4.5k GBP. This travel agent were unhelpful, slow and unresponsive. Worst experience I have ever had. AVOID!!! Read on
M
Mick
NEVER EVER AGAIN, Roomdi left me abandoned in a major uk city. Despite a confirmed booking the hotel said they didn’t.t accept the reservation and had no spare rooms. I spent half my day trying to ...Read on

All reviews (26)

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    Finest Online Travel Agency, dedicated & highly recommeded

    Roomdi is just a travel-friendly companion guide which not just provide service also, their experience and recommendations regarding the need. Something unique to see these days.
    I have been to a few places, hotels, they were right off the bat- perfect, cost, services, everything just the way I expected.
    Totally reommeded Roomdi-- must try them

    Fraud


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    Hotel

    Truly one of the worst companies I have ever had to deal with. I made a booking and needed to make a change. Contacted the hotel who advised it was no problem at all however the amendment needed to come from the agent (RoomDI). After numerous emails (most of them ignored), contacting both Traveltino and Logi Travel (parent company) who are all completely unhelpful as well. Unable to call as they apparently still have no phones after COVID. Hung up on by a man at Logi Travel who then refused to answer again. Calling the hotel myself numerous times who were perplexed why the agency wouldn't just contact them asking to make the change. They ended up contacting the agency direct. I'm still getting all the emails asking me to make a final payment. Thank goodness I didn't as I will never use this company again. Truly the most amateur and unprofessional company I've ever experienced.


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    hotel for one night

    my booking reference number is 825643454. I booked a studio room in Aparthotel Adagio Birmingham City Centre 5 days ago.however, when i arrive at the hotel today, the reception cannot find my name intheir system and no email from roomdi. So, i have to find another hotel in the midnight! based on this situation, Is there anyone could explain this to me? and because of the cancellion fee, there is no refund if i cancel thoa booking.


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    Hotel booking

    Lost £4.5k GBP.
    This travel agent were unhelpful, slow and unresponsive.
    Worst experience I have ever had.
    AVOID!!!


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    Hotel room

    NEVER EVER AGAIN, Roomdi left me abandoned in a major uk city. Despite a confirmed booking the hotel said they didn’t.t accept the reservation and had no spare rooms. I spent half my day trying to find a room on a bank holiday weekend. I ended up in a room that I had to pay £229 for. 8.5 weeks later and roomdi still have my money for the room that wasn’t booked.


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    Daughters holiday

    Do not use Roomdi !!!! My daughter was left high and dry booking through them a hotel room and finding out late at night that the booking didn't exist and the hotel had never heard of Roomdi. You have been warned! She now has to try and chase them for refund of payment,if she can even get in touch with them,which she has been trying to do for days now. Good luck to anyone who tries to book anything through them.


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    Hotel

    I booked a hotel room with free cancellation option full refund if cancelled before 25/06/2021, booking reference, 758900235 unfortunately when my flight been cancelled I cancelled my hotel, and then they sent me a Voucher of £715, I read the terms and conditions before booking there is no mention of voucher refund, I have been trying to contact them to get my money back, without success only robotic messages through there website, no phone line due to Covid 19 ????????????, very annoying, the worst travel agency I ever dealt with, I'm gonna have to escalate this mater with my credit card company so they can deal with them, first and last time booking with this fraudulent agency. Avoid

    Contact your back tell them what’s happened they will refund you the money and claim it back


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    AVOID>>>>fraud

    fraud


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    Hotel in Croatia for 2 couples

    Prompt. Call for a refund of 17.121PLN for cancelled reservation No. 744221778.
    I finally request a refund of PLN 17,121 for cancelled reservation No. 744221778 by 20.03.2021.
    After that date, I report the crime to law enforcement.
    Any answer from Roomdi. It's common crime

    Jacek Korczyk


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    Roomdi

    FRAUD, FRAUD, FRAUD - company not honouring t&cs
    This is illegal, you cannot offer a product then change t&cs after sale and then close all viable contact routes. The the legal term for this behaviour is "gaining money by deception".

    If you are also experiencing the same issues as me then I would urge your to do the following:

    1) Contact your credit card company and dispute
    2) Contact ABTA (uk) or your travel governing body
    3) Contact tripadvisor / trivago if booked via a portal and make an official complaint requesting Roomdi are removed from future use
    4) Contact the hotel (especially if a large chain) and make an official complaint requesting Roomdi are removed from future use

    ROOMDI - you still owe me £50 for a booking which had free cancellation.
    - You did not refund me as previously advised via this forum but instead Amex closed other bookings
    - I have already complained to ABTA. Will be producing letters for Trivago & Sofitel later today
    - your behaviour is disgusting and you should not be allowed to operate


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    Poprad, Slovakia

    It's the worst company ever and their activities are illegal not paying a refund in the breach of their Terms and conditions. Appalling customer service. I booked hotel for April in Poprad, Slovakia. Booking was cancelled due to COVID, but according to their terms and conditions I was entitled for a refund. This never happened. I received a generic e-mail and was offered a voucher. I sent a few emails stating that I would prefer a cash refund, but no replay received. I woudn't risk using the voucher offered by them anyway having experienced that level of customer service and having read other customers reviews about their illicit behavior.


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    500 Euro

    Mindenki kerülje őket. Az ügyfélszolgálatot képtelenség elérni. Ha mégis sikerül kizárólag semmitmondó automata üzenetekben hajlandóak kommunikálni. Semmilyen kompromiszum fel sem merülhet. Csak az foglaljon náluk, akinek nem baj, ha elbukja a pénzét. Nem ajánlom senkinek.


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