Onto29 reviews
This score is based on 29 genuine reviews submitted via BritainReviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Vehicle rental service
I recently hired a car and had a really bad time. The customer service was terrible, they didn't reply to my emails or calls for over two months. Their lack of communication and professionalism even led to threats of repossession and police getting involved with the car I rented. It's such a shame to see how this company has gone downhill, especially given their good reputation before. I would highly recommend others steer clear of this service to avoid any similar issues in the future.
New cool car
I recently got myself a really cool new car from this place and it was absolutely fantastic! The greatest thing about it was that it arrived right on time and the people who delivered it were really lovely and knew exactly what they were doing. I truly believe that having great service like that is so important, and this place definitely exceeded my expectations.
Car rental service
I've just used the car rental service and I was really impressed with the customer support I received. The staff were super friendly and sorted out any problems that popped up quickly. They had a great attitude and were happy to help out however they could. I want to give a big shout out to one staff member in particular, who really went above and beyond to sort out a tricky situation that was my fault.
My first EV
I absolutely loved my first experience driving an electric vehicle, the Fiat 500e is like the Energizer Bunny but a lot cuter and more environmentally friendly. The person who delivered it was really friendly and told me loads of interesting things about the car. It's incredibly quiet, I could easily sneak up on my friends and give them a good scare! Driving it was so much fun, making the vroom, vroom noise but without any smelly fumes! It's such a cool ride 🚗⚡️
Car hire experience
I was really disappointed with the car hire service I used recently. I had the car for quite a while and when I returned it, I thought the wear and tear was just normal. But then I got hit with a bill for £1400 for damages that I thought were minor and could have been sorted easily. I definitely wouldn't suggest using this service.
Electric car lease
I recently got an electric car lease and I have to say, it's been a nightmare dealing with this company. I've had so many problems and the customer service is just awful. Whenever there's an issue, the management doesn't seem to care much about fixing it. On top of that, the terms of the lease keep changing, making me feel like I'm stuck in a contract I can't get out of. I really can't emphasise enough how crucial it is to stay away from this company and look for a more trustworthy option for your leasing requirements.
Car rental experience
I was really chuffed when I finally managed to rent a car after waiting for ages. The car was pretty good when they handed it over to me, just a couple of scratches on the wheel that weren't too bad. I do wish they had explained what "wear & tear" meant before I gave it back though.
Renault Zoe
If your car breaks down, you might as well cancel, because you're not driving a car anymore.
My car broke down (electrical system failure on an EV: will not start, nothing works) 17 days ago (it's still broke down).
Over two weeks of my life has been spent on the phone with Onto and their infinite number of teams and partners to get it recovered and repaired. Every call is about 4-5 transfers so that I get the privilage of repeating myself again and again (PER CALL). Nobody seems to know what happened from the last call, what's going on, what's happening next, or a timeline on anything.
I've had 4-5 scheduled callouts, each during specific timeframes on a specific days, but no one has yet to show up for any of these. I've had to put my life on hold and stay at home, waiting for the scheduled person to come and have them not show up.
A courtesy car is only given once the car is picked up - which seems like a timeline of 2025 by now. And rather than give me a replacement car, I'm getting the run around on still waiting for a repair - again, maybe sometime in 2025.
I've never experienced such incompetence in resolving a matter in my life. To this date, I have no idea when I'll ever get to use a car again.
Onto is great as long as you don't encounter any issues with your car or need their customer service.Car Hire
Awful experience overall, chose a car to hire for a date 2 weeks in the future - they took payment instantly
Was told 2 days prior to that date, that the car I chose wasn't available for a further 10 days and that a different colour slightly less spec car was currently available. I said I would only accept that car on the basis that if the car I ordered became available, they would swap it or give me a reduction in price.
When they did swap the car 2 weeks later. They have double charged me for both cars. Then when I returned the car, they still a month later want to charge me for excess mileage on the first car i had (for the 2 weeks someone else had been driving it as i returned it) and then to charge me extra mileage on the 2nd car. Overall I would say I've spent upwards of 25 hours to sort this out and only 1 out of 15 advisers helped. Now as we speak it is still a pending resolution. Onto unfortunately are fast & good at taking money and pretty slow and poor at everything else
About Onto
Transportation has been made easy with the use of cars. Cars became popular during the 20th century. They are primarily used in developed countries and are designed to carry about 4 - 8 persons. Cars are grouped under automobiles having four wheels, which is a characteristic of automobiles. There are different types, styles, and models of cars, with the most common designs being sports cars, convertible, hatchback, station wagon, sedan, coupe, sport utility vehicle, pickup truck, minivan, city cars, micro cars, etc. Cars use gasoline to generate energy for acceleration. A new type of car which doesn’t use gasoline as a source of energy is the electrical car. Electrical cars are driven by one or more electric machines through energy stored in their rechargeable batteries. They also seem to have an edge over gasoline cars considering some of their benefits such as; they do not produce carbon emissions which are poisonous to the human system, do not require gasoline for propelling, have more batteries for energy, are economical, require low-budget maintenance, are much quieter and do not produce noise pollution. There are three types of electric cars depending on the amount of electricity needed as energy; plug-in hybrid electric vehicles, hybrid electric vehicles, and battery electric vehicles. A company that proffers itself as an authority in the electric car industry is Onto. Onto is an online car company that affirms itself to be the sole provider of electric cars for individuals without hassle. We advise you to read through honest customer reviews here about the company, their products, and services before visiting their website for further information. This will help give you an inkling of what the company represents.
About Onto
Onto is an online subscription-based car company. The company promotes electric cars of different brands. Onto states it releases electric cars to its members who have subscribed to their monthly package after proper submission of a license and proof of address.
Products and Services of Onto
Onto offers car products such as Renault Zoe ZE40 R110, Renault Zoe ZE50 Iconic R135, Renault Zoe ZE50 GT Line R135, Hyundai IONIQ Premium (38kWh), Peugeot e-208 GT Line, Peugeot e-208 GT, Nissan Leaf Acenta, BMW i3 120Ah, DS 3 Crossback E-Tense Performance Line, DS 3 Crossback E-Tense Ultra Prestige, Hyundai Kona Premium SE (64kWh), Tesla Model 3 SR+, Tesla Model 3 LR, Tesla Model 3 Performance and Jaguar I-Pace HSE EV400. Services offered by Onto include; road tax, insurance, breakdown cover, wear, and tear, charging, service, and repair.
Compliments, complaints, and Tips for Onto
If you have ever subscribed to Onto’s Monthly subscription, kindly share your experiences here with us. What can you say about their electric cars? Did you get insurance for your subscription? What were their services and repairs like? Did you get a road tax for your subscribed electric car? How would you rate their electric cars? Was your subscription worth the money you put on it? Do well to share your thoughts and feedback about the company here. We hope to hear from you soon!
Before taking out insurance
Firstly, before you take out insurance, you should consider answering the following questions: Is the insurance company an independent agent or an insurance company?
Secondly, you should research the company's history and reputation. Reading online reviews is a way to find out more about their consumer satisfaction.
Thirdly, you should also look into the insurance company’s financial strength to be sure that they can cover your claims!
Fourthly, always look into the coverage of an insurance policy. Make sure that what you need is what you get!
Fifthly, analyze and compare the price of an insurance policy. Whether you are taking out home or health insurance, there is always a cheaper and sometimes better option.
Finally, there are more things to consider before taking out insurance; matters such as the ease of doing business like getting claims approved.
Also, if you are looking for reliable insurance companies, then have a look at the following companies that have a positive review score on BritainReviews:
- Nova direct
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Contact Information
Ailsa House, Wedgnock Lane
CV34 5YA Warwick
United Kingdom
Categories Onto
Other Car Services Reviews & Experiences | Car services
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Last update: November 2024
Review with most votes
Car Hire
Awful experience overall, chose a car to hire for a date 2 weeks in the future - they took payment instantly Was told 2 days prior to that date, that the car I chose wasn't ava... Read onBy: Amardip Claire