Onto34 reviews
This score is based on 34 genuine reviews submitted via BritainReviews since 2022.
Featured Reviews
Reviews (34)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Another year granted, and I’m not convinced
why did creditors agree? It’s the odd bit, that approval. If you can sack the people who allegedly caused the mess and save on the strange reported pay rates (yes, I’ve seen the mention of a £2 an hour figure), then surely you could realise assets and close things down. That would stop more people getting stuck, simple as that. Instead we get an extension. I’ve seen administrators act sensibly in other cases. This isn’t the same. The administrator’s report points at market drops and interest rates. Maybe those matter. But the decision by financiers to pull funding feels more telling. I was surprised, oddly, by one small positive: an ex-employee contacted a few customers to warn them and to point to a useful document the administrators had posted. It wasn’t much, but it helped. That small bit of clarity was unexpected. Overall, though, the process seems slow and decisions opaque. I can imagine collective legal action being a next step for some. I’m left sceptical about motives and wondering why oversight didn’t prevent this dragging-on. Short, dry verdict: not impressed.
Bittersweet end to a long rental run
I needed a car because my lower back’s been rubbish and public transport became impossible — plus we had a small move to sort, so signing up felt sensible. At first it was fine, started with Evezy and then ONTO, deliveries on time, paperwork not too painful. As the years went on though, the service slipped. Responses got slower, and small problems took longer to fix. The real headache came when prices jumped and they hinted cars might be recalled at short notice — that worried me because I literally couldn’t be without a vehicle. I told them I couldn’t afford the new monthly rate and arranged to hand the car back at the end of my term. They organised a collection, which seemed straightforward, but then I suddenly got letters from solicitors about collection fees I’d never been told about. That was the maddening bit — I’d never paid those fees in four years and no one mentioned them when they booked the pick-up. I emailed, phoned, even posted letters, and it felt like being ignored for weeks. In the end I started a small claims process and that finally made someone pick up the phone; I got a partial refund and an apology, not the full tidy ending I’d hoped for, but better than nothing. So yeah, be careful — delivery arrangements and customer service are the weak spots. If they sort those properly, it could be decent, but don’t assume you’ll get the same level of support five years in.
Strange damage claim after return
I use the car every day for work and the odd supermarket run, so I know how it looks and what’s normal wear. I cancelled the subscription because the monthly fee kept creeping up and handed the car back two weeks ago. Everything seemed fine at handover, but only today I got a damage report through the post — and it’s a mess. The photos are blurry, you can’t tell scale or depth, and some marks they list as “door contamination” aren’t defined anywhere. They put charges on for a rear door scratch and a quarter panel scratch that look very superficial in the images, if you can call them images. It felt like paperwork dumped on me after the fact rather than a proper check at return.
I complained and customer service eventually withdrew the claim, so credit where it’s due — they sorted it after I pushed. But getting to that point took time and back-and-forth emails, and the initial contact was slow. The delivery of the inspection report was poor timing and unclear, which caused unnecessary stress. For someone who relies on the car daily it was annoying to have to fight a vague bill. Overall I’m relieved it’s resolved, mildly irritated at the process, and I’ll be more cautious next time about documenting everything at handback.Last-minute charges and poor follow-up
the collection driver was calm and handled the handover without fuss, which I didn’t expect. My takeaway is practical. Take time-stamped photos when you hand the car over. Keep proof of payments and all emails. Push back on charges that aren’t evidenced. Don’t assume they’ll sort it straight away.
A bit of a trap at the end of a decent drive
I picked up the car on a damp Tuesday and, honestly, it felt fine — comfortable seats, predictable handling, nothing flashy but perfectly usable for daily stuff. Used it for a few months, took it on a couple of long runs, and apart from the usual bits of dirt and a tiny scuff on the bumper from a reluctant supermarket trolley, nothing dramatic. So when I handed it back I wasn’t expecting fireworks. Turns out the fireworks were financial. The post-return inspection showed a list of scratches and dents (some smaller than a fingernail) with a bill attached that made me blink. The photos in their report are little grainy thumbnails — you can’t see detail, you can’t even read if there’s a ruler next to the mark — so it’s impossible to tell if the damage is real or imagined. They won’t let you take a copy of the full report; you can only log in and squint at the miniatures. Helpful, not. I ended up taking my own photos the day I returned it (do that, seriously) and had to chase by email — which mostly went unanswered. Eventually I complained through the industry body and they knocked off some of the fees, but not all. Their defence was that the marks were beyond “fair wear and tear”, which might be true in their rulebook, though that rulebook seems to favour the leasing side of the table (membership-funded organisations aren’t exactly neutral referees). So, useful car for use, irritating end process, and definitely keep your own evidence and patience. Slightly annoyed, slightly amused, would use again but with a very careful final photo session.
Car rental experience
It's really important to be careful when thinking about using this company for hiring a car. They have a reputation for exploiting customers when they bring back the vehicle, charging high fees for damages that are just part of the wear and tear you'd expect from normal use. Also, trying to book a service with them is a nightmare – they might not turn up at all or cancel at the last minute, leaving you feeling annoyed and stuck. And don't even get me started on the sneaky admin fees they add on whenever they send you a letter, which soon mount up to an unreasonable sum.
My recent car rental experience
My recent experience renting a car was an absolute disaster. The people I spoke to on the phone seemed like they were just reading from a script and didn't really help me with my specific problem. I need my car for work and going to different places, so when it wouldn't lock, I was really worried about my safety. I asked for a repair appointment and a temporary car, but they said they couldn't do anything for weeks. I even said my car could get stolen, but all they offered was to pay for my bus fare. That was ridiculous because I can't use public transport for my work in the countryside. It took a long time and lots of phone calls before a manager finally agreed to give me another car. But then it was really confusing trying to decide between the new car and my old one. They kept changing what they said about fees and when the car would arrive, which made everything even more confusing and frustrating. The company's emails were no help either, they were all just the same and didn't really address my concerns.
6-month hassle
Dealing with them for 6 months was an absolute nightmare. Their customer service was awful, and I wouldn't recommend them to anyone.
Lease experience
I was really let down by my experience with the company. The way they handled charges and damages was just not right, it left me feeling really ripped off and disappointed. I wouldn't recommend using them for any leasing or rental services.
Car rental nightmare
I had a nightmare experience with my car rental from this company recently. My car conked out towards the end of February and I was left without a car until the end of March, with no replacement or courtesy car given. It was such a hassle - I had to spend countless hours on the phone and make a formal complaint just to get a resolution, which only came in the form of a refund for my monthly rental. This caused a lot of inconvenience and extra costs for my travel needs. And to top it off, when the car was finally fixed, it turned out that the company's tracker was draining the battery because it was plugged in wrongly. This led to another 2 hours of arguments and threats of legal action before I finally got my car back. Dealing with this company has been incredibly stressful and frustrating.
Electric car subscription purchase
I've had a great experience with the electric car subscription service. Every time I've contacted the company, they've been quick and helpful. I asked for some documents for a resident parking permit, and the company got back to me surprisingly fast. I sent the request on a Saturday night and by Sunday morning, I had the documents in my email. It was really impressive how responsive and efficient they were.
Subscription car for 5 months
I had this really cool subscription car for 5 months while I was waiting for my new car to arrive from somewhere else. But then, to my surprise, my new car turned up earlier than expected! So I had to cancel my subscription car at the last minute. Fortunately, Sonia and Sami from customer support were incredibly helpful and made sure everything was sorted out for me. It was a bit stressful, but they managed to make everything okay in the end. Big thanks to Sonia and Sami!
Electric car rental
The customer service was absolutely fantastic. They responded quickly, were really polite, and showed genuine concern for my issue. They went the extra mile, sometimes even before I had a chance to ask.
Car subscription with all-inclusive services
I've been using this car subscription service for a year now and I have to admit, it's been a total game-changer for me. It's so great not having to stress about paying for insurance, servicing, tires, and charging separately. Having everything all in one package is a massive weight off my shoulders. I would definitely suggest this service to anyone thinking about getting an electric car or just wanting a simple and easy way to drive around.
Car rental service
I've been using the car rental service for a long time, but I've had a few instances where Onto didn't meet my expectations. Whenever there were issues, they just seemed to make them worse, causing a lot of inconvenience and frustration. The last straw was when they disabled my charging card, leaving me stuck and affecting my work. Despite trying to blame Shell recharge, it was clear that Onto was in the wrong. This sort of thing isn't rare, as other customers online have shared similar stories. When I decided to return the car because of all these problems, Onto didn't pick it up promptly and later tried to charge me for damage that wasn't there. On top of that, they added an undisclosed Collection Fee, which was an unexpected cost. All in all, my experience with Onto has been letdown and I'd suggest others to be cautious of their practices.
Convenient car maintenance and switching service
I've been using the car maintenance and switching service from this company for the past year, and I have to say it's been a fantastic experience. I love how easy it is to get routine work done on my car, with them coming to me at work or at home, so I don't have to worry about arranging courtesy cars. Changing cars has been so smooth, with no issues at all, and their delivery drivers are always really polite and thoughtful. The charge cards for rapid charging are also a great perk, making the whole service even more convenient and efficient. Overall, it's a top-notch company and service that I would highly recommend to anyone.
Account issue resolution by excellent agent
I had some problems with my subscription account recently, which resulted in a lot of annoying phone calls and emails to customer service. However, I was eventually contacted by a fantastic agent called Amy, and she managed to sort everything out for me. I was really impressed by how well she understood my issue and even had a bit of a laugh with me, which made the whole situation much better. I am very grateful for Amy's quick and professional handling of my concerns.
Subscription vehicle service
Don't let the shiny exterior of this company fool you. At first, things seemed to be going well with their service, but as time went on, problems started piling up and the support dwindled. I ended up spending a lot of money with them over 4 years, only to be hit with steep price increases and the threat of my vehicle being repossessed at short notice. When I refused to pay the new, unfair fees, I decided to end my contract with them. Unfortunately, the nightmare didn't stop there. I then received legal threats for collection fees that were never mentioned to me before. Despite my attempts to contact them multiple times, I was completely ignored. Now, I am getting ready to take legal action to recover my costs and expenses. Stay away from this company - unless you enjoy being exploited.
Car rental experience
Avoid using them unless you want to get cheated! I had the car for 6 months and they charged me over £1000 for damages that weren't even there. Completely unfair! They even charged me for the miles the driver used to bring the car back. Absolutely ridiculous! I wouldn't use them again, I recommend trying other companies like wagonex or Elmo instead.
Car subscription
The customer service I got when sorting out my car subscription was outstanding. The lady I spoke to, Sonia, was really helpful and thoughtful. She listened to me and did everything she could to support me during a tricky period. I really appreciated her kindness and hard work, and she kept me up to date with emails and calls. I can't thank her enough for her fantastic customer service.
About Onto
Transportation has been made easy with the use of cars. Cars became popular during the 20th century. They are primarily used in developed countries and are designed to carry about 4 - 8 persons. Cars are grouped under automobiles having four wheels, which is a characteristic of automobiles. There are different types, styles, and models of cars, with the most common designs being sports cars, convertible, hatchback, station wagon, sedan, coupe, sport utility vehicle, pickup truck, minivan, city cars, micro cars, etc. Cars use gasoline to generate energy for acceleration. A new type of car which doesn’t use gasoline as a source of energy is the electrical car. Electrical cars are driven by one or more electric machines through energy stored in their rechargeable batteries. They also seem to have an edge over gasoline cars considering some of their benefits such as; they do not produce carbon emissions which are poisonous to the human system, do not require gasoline for propelling, have more batteries for energy, are economical, require low-budget maintenance, are much quieter and do not produce noise pollution. There are three types of electric cars depending on the amount of electricity needed as energy; plug-in hybrid electric vehicles, hybrid electric vehicles, and battery electric vehicles. A company that proffers itself as an authority in the electric car industry is Onto. Onto is an online car company that affirms itself to be the sole provider of electric cars for individuals without hassle. We advise you to read through honest customer reviews here about the company, their products, and services before visiting their website for further information. This will help give you an inkling of what the company represents.
About Onto
Onto is an online subscription-based car company. The company promotes electric cars of different brands. Onto states it releases electric cars to its members who have subscribed to their monthly package after proper submission of a license and proof of address.
Products and Services of Onto
Onto offers car products such as Renault Zoe ZE40 R110, Renault Zoe ZE50 Iconic R135, Renault Zoe ZE50 GT Line R135, Hyundai IONIQ Premium (38kWh), Peugeot e-208 GT Line, Peugeot e-208 GT, Nissan Leaf Acenta, BMW i3 120Ah, DS 3 Crossback E-Tense Performance Line, DS 3 Crossback E-Tense Ultra Prestige, Hyundai Kona Premium SE (64kWh), Tesla Model 3 SR+, Tesla Model 3 LR, Tesla Model 3 Performance and Jaguar I-Pace HSE EV400. Services offered by Onto include; road tax, insurance, breakdown cover, wear, and tear, charging, service, and repair.
Compliments, complaints, and Tips for Onto
If you have ever subscribed to Onto’s Monthly subscription, kindly share your experiences here with us. What can you say about their electric cars? Did you get insurance for your subscription? What were their services and repairs like? Did you get a road tax for your subscribed electric car? How would you rate their electric cars? Was your subscription worth the money you put on it? Do well to share your thoughts and feedback about the company here. We hope to hear from you soon!
Before taking out insurance
Firstly, before you take out insurance, you should consider answering the following questions: Is the insurance company an independent agent or an insurance company?
Secondly, you should research the company's history and reputation. Reading online reviews is a way to find out more about their consumer satisfaction.
Thirdly, you should also look into the insurance company’s financial strength to be sure that they can cover your claims!
Fourthly, always look into the coverage of an insurance policy. Make sure that what you need is what you get!
Fifthly, analyze and compare the price of an insurance policy. Whether you are taking out home or health insurance, there is always a cheaper and sometimes better option.
Finally, there are more things to consider before taking out insurance; matters such as the ease of doing business like getting claims approved.
Also, if you are looking for reliable insurance companies, then have a look at the following companies that have a positive review score on BritainReviews:
- Nova direct
Bonus!
📊 How did Onto shine for you?
Contact Information
Ailsa House, Wedgnock Lane
CV34 5YA Warwick
United Kingdom
Categories Onto
Other Car Services Reviews & Experiences | Car services
Page Statistics
Last update: December 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Car Hire
Awful experience overall, chose a car to hire for a date 2 weeks in the future - they took payment instantly Was told 2 days prior to that date, that the car I chose wasn't ava... Read onBy: Amardip Claire