Your Parking Space
Spotlight: What are our customers saying?
I used YourParkingSpace to park at the National Theatre car park in Waterloo, London. The number plate recognition worked on arrival and exit, simply drove in and then straight out after my stay. T...Read on
So good company. Help staff very friendly and patient for me saving lots of money. I recommend to use this guysRead on
I booked parking with this terrible app for a spot I had parked in regularly. I came back to find a parking ticket on my car. Assuming this was a clerical error I got in touch with YourParkingSpace...Read on
Booked a 9 hour space at Hyatt Regency Hotel Birmingham B1, for the Birmingham Symphony Hall, on 8th July 2023. On arrival, the very small car park was full and the Hotel Reception, nor the Concie...Read on
We arrived not knowing the parking conditions. We downloaded the app and tried booking a space. When we realised that we couldn’t make a booking for the duration we required, we left. Your pa...Read on
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Parking at the National Theatre
I used YourParkingSpace to park at the National Theatre car park in Waterloo, London. The number plate recognition worked on arrival and exit, simply drove in and then straight out after my stay. The £8 advance booking price for all day parking is very good, more affordable than the train even once factoring in the cost of the congestion charge. I will book via this website in the future.
what a fiasco I booked parking on the 04/08/21 for 5 days, on the 26/08 2 days before we went I had an email to say that the booking had been cancelled and that they could offer me a alternative. well three emails later and phone calls to a number that is never answered I am still waiting for my alternative and reply. I have now had to re book with another company which has cost me much more. THANKS FOR NOTHING.
So good company. Help staff very friendly and patient for me saving lots of money. I recommend to use this guys
I booked parking with this terrible app for a spot I had parked in regularly. I came back to find a parking ticket on my car. Assuming this was a clerical error I got in touch with YourParkingSpace who took a few days to tell me that the charge was right ... I parked in the wrong car park. Upon a second appeal they sent me a picture of a different car park that I was not parked in! When I informed them of this they told me the matter was CLOSED! I have in effect been fined £100 for parking where they told me to, I even clicked from their confirmation email directly to my sat nav so I am 100% sure the error is there’s. I suspect that when I look into the issuing authority for the ticket it will be affiliated with YourParkingSpace ... I have effectively been SCAMMED! Avoid this company! There are plenty others available that don’t hang their customers out to dry for profit!
Parking Space at Birmingham Hyatt Regency Hotell
Booked a 9 hour space at Hyatt Regency Hotel Birmingham B1, for the Birmingham Symphony Hall, on 8th July 2023.
On arrival, the very small car park was full and the Hotel Reception, nor the Concierge, knew anything about YourparkingSpace and said they did not use their parking spaces. I had paid £12 in advance for this. Luckily a space became available and I was able to claim it. The concierge allowed me to stay in the space (normally £35 per day). I have tried to contact YourParkingSpace by their online form and through the WhatsApp number (an AI bot) with absolutely no result, to ask if the hotel was correct. I often go the the Birmingham Symphony Hall and would possibly use MyParkingSpace again if they can confirm their contract with the hotel
We arrived not knowing the parking conditions.
We downloaded the app and tried booking a space.
When we realised that we couldn’t make a booking for the duration we required, we left.
Your parking space charged me for the hour!!!
Dealing with their customer service was the worst experience I have had in years. If you can’t confirm in advance do not enter one of their bays.
They will charge you!!! Interesting business model!
After getting a PCN from Euro Car Parks for my booked and paid parking space. They told me to ignore it and would get it cancelled. 5 Months later, still not cancelled and instead of a £60 fine I'm now faced with £155 fine or legal action!! No helpful response or refund, in fact BEWARE because neither Morrisons orEuro Park say they have any agreement with yourparkingspace and state if you ignore the signs for 2 hour max parking you will get fined. (country to parkingspace info).I used these people a lot for private parking arrangements & it was great, however, I'll not be risking car parks again. Customer Service is hopeless with just automated messages.
Parking in Manchester
IF YOU HAVE AN ISSUE YOU ARE IN TROUBLE!
First time using this company and it will be the last.
At first the app was very easy to use with good instructions on how to find and access the space.
This is where it went wrong. At first the pin didn’t work! We rang the phone number and there were no operators available and cut us off. We tried the whats app at 4pm Only to get a response at 10pm!! Saying have you tried the pin! ???? we also tried contacting on Twitter and Facebook. All with the same reply after a ridiculous wait!
We were left to access the car park behind someone else as we had an even to attend.
I replied the following morning to the whats app saying we have tried the pin and no success. To be told (after another 2hr wait) I I would be refunded and to re book to get a new pin as they couldn’t supply a new one.
I went to re book and guess what. (No space available ) so that didn’t work. I asked for a new pin again but not available I was told and the couldn’t contact the space owner! I am now stuck!!!!
After another 3 hours wait I went public on Twitter and guess what A NEW PIN WAS GIVEN! That actually worked, funny that!
This companies customer service protocol and procedures aren’t fit for purpose as no one answers e phone, or replies to any communication in a timely manner. If it all works then a simple process but in my experience an absolute nightmare! And over 4 hours of wasted time! It’s a good job we didn’t have to be anywhere the morning after!
I booked my parking on the 04/08/21 for 5 days in London on 26/08/21 I received an email to say the booking had been cancelled but they were able to offer me an alternative. Several emails later and phone calls to a number that is never answered I am still waiting for my alternative as I was due to Visit London on 28/08/21 I have had to book with another company at a much increased price.I WILL NEVER BE USING THIS COMPANY AGAIN>
Honestly the worst company i have ever dealt with. First of all I had a booking at a car park to then be told on my arrival that I can’t park there as it’s a private late and I told them well it’s advertised that I can park here and i signed up for the whole month, which you also have to give 30 days notice and are charged again. I emailed one of the customer service team and said I wanted a full refund as it was so embarrassing and cause me so much stress. And told them maybe you should remove that car park from your system because it’s private land and hasn’t actually authorised you to sell spaces on it and they said of course thanks for letting me know, now 7 months later and that parking space is still on there. Honestly avoid like the plague
Sainsburys Brighton BN1 4GQ 08/08/21
When i arrived a little later than i booked i found the car park locked up and couldn't gain entrance to park. I couldn't]t get hold of anybody from Your Parking Space or the Car Park operator. There was also other people there who had booked through Your Parking Space who couldn't gain access to retrieve their cars. I had to go to a NCP car park. I've raised an enquiry and other than a conformation of the email heard nothing.
was under the impression when booking the car park would be open 24/7
I will like to add on the plus side I was refunded quite quickly and an explanation that an on going problem that space owns don’t update information