Ever wondered how EDF Energy manages all its customers with panache and ease? Want to know how this chain can help you save money on electricity? Read this column and discover all the facts you need to know about EDF Energy.
About EDF Energy
EDF Energy is a part of the EDF group, a leading multinational electricity company that began investing in U.K. ever since 1998. Today EDF energy is one of the largest energy companies that provides energy in the form of electricity or gas to over 20% of the total population in U.K. The company supplies energy to homes, small businesses and even large companies at most competitive prices and with monitored customer support. EDF Energy is not only supplying energy but constantly working to create new ways of doing the same in a more efficient and reformed manner.
The company understands that fossil fuels and other non-renewable sources will soon be exhausted and it will be more appropriate to invest and research in renewable sources. This will not only create long term energy resources but will also help in producing clean and green electricity for use.
Fixed and variable tariffs EDF Energy has two different businesses- one is the generation business where it generates electricity for public use and other is the customer supply business where it purchases gas and electricity from the wholesale market and then sells it to its users. For residents and small business owners, there are two types of tariffs- fixed and variable. And as for large companies, they usually enter a negotiated contract wherein both the parties confide on terms and conditions mentioned by each other.
To meet the growing demands of electricity, EDF Energy uses a futuristic approach by investing in different resources to produce and supply energy. The 'Energy Mix', a term used by the company for referring its different resources, has majority of its electricity produced by the 8 nuclear stations owned by the company. Other resources include 2 Coal stations, 31 Wind farms and 1 Gas-powered station. The company also deals with boilers and heating covers and provide exclusive discounts for the same as well. The company knows that price transparency and customer satisfaction are two important factors to sustain and survive in this industry where the overall public trust has always remained a matter of great concern.
How to save energy in your home
Whether you are new to the EDF family or looking to switch between homes and plans, EDF's efficient customer care professionals make incomparable efforts to make sure you get all the relevant information within minimum amount of time. Dedicated helpline numbers, email addresses and feedback system all add to the same and make the customer service network more efficient and reliable. It strictly follows a standard system and makes sure that all its employees receive the best training in handling customer requests and complaints. The company guarantees a fair, honest and professional treatment for all its users.
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