EDF Energy Reviews
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Reviews (21)
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Account issues resolution
Over the last couple of years, I've been having issues with my account and every time I call customer service, I end up speaking to different people which can be quite frustrating and tiring having to explain things over and over again. However, today was different as I was fortunate enough to speak to Kim. Kim not only listened carefully to my concerns but also acted quickly to resolve the problems. Just a few hours after our chat, Kim got in touch to let me know that everything had been sorted out. I really appreciate Kim's outstanding customer service and efficiency. It's not often you come across someone who is genuinely committed to helping customers and fixing issues effectively. Kim is definitely a valuable asset to the company.
Meter replacement and customer service
I had a bit of trouble with my meter recently and I got a bit frustrated with the customer service team not responding on live chat and WhatsApp. But when I decided to give them a call, I was actually pretty impressed with the service I got. The person I spoke to, K’lo, really knew their stuff and dealt with my problem quickly and effectively. Despite the initial issue, they managed to sort things out by getting the problem to the right team and then called me back with an update. They even sorted out a replacement meter to be installed, which was done pretty swiftly. I have to say, I was really impressed with how professional and knowledgeable K’lo was throughout the whole process.
Overpayment refund request
I got in touch with customer service about paying too much on my energy bill, and let me tell you, Andrew from their team was an absolute star. He was so helpful, understanding, and knew all about the company's rules and regulations. Not only did he hear me out, but he also took the time to talk me through how I could get my overpayment back into my bank account. Andrew was a real pro and showed genuine care, making me feel like a valued customer. I can't thank him enough for the fantastic support he gave me during our chat. Honestly, this has got to be one of the best experiences I've ever had with customer service.
Recent Energy Purchase
I recently bought energy from this company and the customer service person, Jessica, really knew her stuff. She was super patient and helpful all the way through. She not only helped me quickly but also checked notes from a previous call, which showed great teamwork and efficiency. I was really impressed with their service and thankful for how well they addressed my concerns. Normally, I have to wait a long time to get through to customer service, but this time it was much quicker, which was a nice change. All in all, I'm happy with the service I got and would recommend this company based on my experience.
Issue with energy bills
I was constantly getting overcharged on my bills and I spoke to several people but none of them could help me. Then, this really helpful guy called Matt from team F1 stepped in and finally sorted it out for me.
Energy provider experience
My time with my energy provider has been full of surprises, some good and some not so good. At first, I had some difficulties because of a change in their system which caused mistakes on their part. But things took a turn for the better when I spoke to Tracy from team 12c. Tracy really knew her stuff and quickly sorted out my problem. What really impressed me was when she called me back after we got cut off, showing how committed she is to helping customers.
New tariff purchase
I recently had a chat with a lovely adviser called Emma, who really knew her stuff when it came to explaining the various tariff choices. Even though I had to hang about for about 20 minutes, Emma's understanding and clear explanations regarding the tariffs really made the wait worth it. She managed to find a new tariff deal for me that I hadn't seen on my online account, and quickly sorted out my account with the new plan. All in all, I was really impressed with Emma's great service and knowledge, which made switching to a better tariff a breeze.
Changing prepay meters to direct supply
I recently moved to a new area and needed to sort out my energy supplier situation. I figured I'd just stick with my current one but wanted to switch from prepay meters to direct supply. I reached out to them on WhatsApp and was lucky enough to get assistance from Sam, who's part of the leadership team. He was so helpful and really made the entire process a breeze. Moving is always a bit of a headache, so I was incredibly thankful for the seamless experience with EDF Energy. Huge thanks to you, Sam!
Energy supply
Recently when dealing with EDF Energy, I was pretty disappointed with the customer service until I had the pleasure of speaking with Lindiwe. Before that, my experience with EDF Energy was annoying and not great at all. But Lindiwe was amazing - she not only helped me a lot but also went the extra mile to fix a problem that no one else seemed to want to deal with. Lindiwe's commitment and professionalism really show what the customer service at EDF Energy should be like.
Issue resolution for disabled customer on benefits
I had some issues with my bills, so I decided to get in touch with the customer service team at this energy provider. I was really impressed with the help I got from Jaiden and Team W. They were able to find a solution that suited me perfectly. The customer service I received was fantastic, much better than before. I now actually enjoy reaching out to them and getting useful and practical answers. Big thanks to Jaiden and Team W for their amazing service.
Smart meter replacement
I had to get my electric and gas meters changed to regular ones instead of smart meters because of where they were placed. Lynn from Team K was brilliant with customer service. She always responded to my emails quickly, explained everything clearly, and checked in after the new meters were fitted. I was really impressed with how knowledgeable and professional she was, which made the whole thing easy and stress-free.
Customer service experience
I recently had a really good experience dealing with this guy Chris from customer service. He was so helpful and really made an effort to sort out my issue. Even though I'd been stuck on hold for ages before that, Chris was super polite and professional, and he totally restored my faith in the company. He was friendly, informative, and really quick at fixing my problem.
Resolution of billing issue
After months of dealing with annoying debt collectors and useless customer service reps, I finally stumbled upon a gem in the form of a rep who genuinely wanted to help fix EDF's mistake. Hayley from Team (11B) was a real breath of fresh air - she owned up to the error, kept me in the loop, and sorted out the issue quickly. It's a pity it took so long to come across someone as helpful as her.
Energy provider experience
I've had a really bad experience with this energy provider. The customer service has been terrible - they're unprofessional, ineffective, and they keep lying about the issues I've had. They never respond to my complaints and I feel like they've just ignored me completely. I'm left feeling frustrated and totally helpless.
Gas meter issue
Oh my goodness, it's been an absolute nightmare! The gas meter stopped working back in January, and no matter how many times we get in touch with them, they can't seem to get it fixed. They've been overestimating our readings, which is really causing us stress when we're trying to budget. It's seriously frustrating, they need to sort it out!
Energy service purchase
I had a really great experience with a customer service rep named Connor from the specialist team 16B. He was professional and friendly, sorting out all my issues quickly. I was really impressed by how knowledgeable and helpful he was. It's not often you come across such fantastic customer service these days, particularly with how fast my problems were fixed. All in all, I'm really happy with the service I got.
Smart meter pressure
I'm feeling pretty satisfied with the service overall, but I have to say that the continuous push to get a smart meter is really getting to me. Having to provide meter readings all the time and constantly renewing my password each month is really starting to grate on me. If this doesn't ease up, I'll have to consider taking my business elsewhere.
Switched energy providers
After I switched from my old energy provider to EDF back in early April, I had a few hiccups setting up my account initially. Luckily, Catherine was super helpful and kept in touch with me over the following 3 months until we managed to sort everything out. The deal that EDF offered me was much better than what I had before, so I'm really happy with the change.
Customer service experience
I had a great chat with this lovely person on the phone who helped me with my issue about the gas meter. She was really lovely and got everything sorted in no time. Her name was Callie and she was on Team 18c. She reassured me about the faulty gas meter and the incorrect bills.
Review with most votes
Changing prepay meters to dire
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