Giordano Wines - Overall Rating based on 41 reviews
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Food stuffs
Terrible company to deal with. Been waiting 4 weeks for a delivery. All they do is keep delaying it. Customer service is non existent. Worst on line purchase experience ever. Now I have to turn to my credit card company for recompense. Avoid like the plague!
My name is Danae and I am studying Art and Creative Writing at Pierz / United States.
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Other hobbies are Surfing.Italian Red Collection
Ordered the Italian Red Collection on 27th Nov, it arrived on 15th Dec but on opening the box three bottles of wine were missing so only received 9 instead of 12 bottles. After many attempts to contact them (phone, facebook. twitter, their website contact messenger) they finally replied Jan 10th, no apology/refund or promise to send out missing bottles. They did however offer a £20 discount on my next order, as if I'd trust them again. I feel quite lucky really as my sister ordered the Italian Mixed Collection and only received seven bottles instead of twelve, they've had no joy with customer service either.
Four cases of 'Christmas Special'
These were Christmas presents to family members at four different UK addresses. Three were correctly delivered on 10th December but, in spite of many phone calls, e-mails and on-line chats with Giordano and Yodel, the fourth case has still not been delivered. Yodel's tracking system purports to show delivery occurred at 1348hrs on 10th Dec. but they admit it may have been to a different house with the same post code. There are only four houses with this post code and extensive enquiries and property searches at all four have not found the case. On 29th December, Giordano agreed to send a replacement but so far (6th Jan) nothing seems to have happened.
Wine costing £99
terry anderson 21-11-2020 (Negative)
During Lockdown I ordered about 3 or 4 boxes of wine from Giordano. The last one in November 2020 where I clearly stated on the payment details a different "delivery address" . On payment I saw correctly that I did not, on this occasion, have to pay delivery charges as it was going to Scotland. But here didn't I find it they delivered it to the wrong address...to N. Ireland, not the one clearly stated on the order form. I rang a neighbour who went round and picked up the box, which was left unsigned at the front door. I had difficulty getting an email to their Customer Services, but they did write back asking for more details, which I found encouraging. I did so, including a screen shot of the payment form with the delivery address. That was on 10/11/20. Did I get the courtesy of a reply.....not a bit of it. It was not the delivery van's fault. The wine was delivered to the wrong address, to another part of the UK. Not to get an explanation is really poor customer relations. I have since sent another email but all I get is marketing stuff . Pity really, for they have dented my confidence in them big time....cause their wines were quite good for the price, especially the whites. (PS I have the "query number" which their customer services generated.....but eh, well if you've read this far, you must know what I am thinking!Piedmont
I have had three order from this company the first order I put in was during lock down and did take a long time to come but I imagine that was more Covid 19 fault than Giordano the wait for the second was shorter and the third was about a week so in response to those reviews that complain about slow delivery in March to June take into account the circumstances as for the non deliveries I think that it is more likely to be the couriers fault than the supplier bearing in mind there are a lot of complaints on social media about parcels not been delivered even though the tracking info says they have its happened to me. But having said all that the wine is great
During Lockdown I ordered about 3 or 4 boxes of wine from Giordano. The last one in November 2020 where I clearly stated on the payment details a different "delivery address" . On payment I saw correctly that I did not on this occasion have to pay delivery charges as it was going to Scotland. But here didn't I find it they delivered it to the wrong address...to N. Ireland, not the one clearly stated on the order form. I rang a neighbour who went round and picked up the box, which was left unsigned at the front door. I had difficulty getting an email to their Customer Services, but they did write back asking for more details. I did so, including a screen shot of the payment form with the delivery address. That was on 10/11/20. Did I get the courtesy of a reply.....not a bit of it. It was not delivery van fault. The wine was delivered to the wrong address, to another part of the UK. Not to get an explanation is really poor customer relations. I have since sent another email but all I get is another marketing email. Pity really, for they have dented my confidence in them big time....cause their wines were quite good for the price, especially the whites. (PS I have the "query number" which their customer services generated.....but eh, well if you've read this far, you must know what I am thinking!
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Still waiting for it, Since they've taken my mooney out the bank they've now gone quite, can't get to speak to them on their online forum any more. DON'T ORDER they are a CON.
Mixed whites
I would say to new customers, do you like Italian Wines? If so, these wines may well satisfy you especially as the prices are very good. Do not expect delivery next day. Each order comes from Italy. I am a fairly new customer and every wine has been very good. I shall continue to order from this company
£89 of mixed bottles of wine
excellent quality although some corks are hard to remove. i order a month in advance from previous order and it turns up in time before i run out. i admit communication needs to improve but order before you need it and have patience, well worth it.
Please ignore my previous contribution. Delivery was effected on 23/06 and everything is perfect.
Thank youLooked very good - but no wine, no refund, no customer service!
Impossible to deal with this company! There does not seem to be anything joined-up in their operation. Once they have debited your card the order simply disappears either with false emails giving YODEL tracking that does not exist or with the status of your order being designated 'Difficult' which none of their 'customer services' reps can either explain or clarify - the only things that are clear are that they have no idea where your wine is (if it ever existed) and can give no idea when (or if) your money will be refunded. I placed two orders one as a gift, one for myself - both have ended in the same 'black hole'. I will probably have to make a complaint through my CCard provider.. Giordano is a waste of time.
Awful service
I ordered from Giordano on the 15/04 but after ten days of no updates I contacted them to be told that they didn't have the wine I wanted and as a result I cancelled my order and was promised a refund, over a a month later, and numerous promises of my refund being processed, awful way to treat a customer
Mixed case of wine
Wines are excellent, delivery time is about three to four weeks. Factor this in and order a month before you actually need it and you’ll be fine. Cannot be beaten for value for money. Must agree about communications but hey this is Italy!
Wine
My review is based on customer service issues. I realise that there is bound to be a delay in the present climate. Giordano stated on May 4th that my wine was with Yodel. Yodel have no tracking information and say they are awaiting the package from Giordano. This seems like a scam. I can get no replies from either Giordano or Yokel.
Hmmmmm, I'm having EXACTLY the same problem. Ordered 27th April. Promised delivery last week. NOTHING. No answers to calls, e- mails. or online chars.
Really annoyed now & it doesn't matter about the current situation, if its too difficult, don't trade!
Appalling service & they are sending me more emails to order more!!!!Ordered 20 May same problem by Yodel and can’t contact suppliers .
Will it come eventually?
Or what can we do if notStill waiting for my order i ordered on 6th. August had same response as person above, ie; difficult order, sent them e-mail which has bounced back to me.
I ordered 15 bottles red wine on 31st July ,came this morning . Delivery takes about 15 days for uk
Mine said the same thing , difficult order and I actually said to Christiano on online chat that next time I'll walk to Italy to pick it up it might be quicker
Wines and goodies
I ordered a month ago, have been chasing and chasing keep being advised that due to corovirus delays,yes appreciate that, but when trying to find out where my wine is you get very little or no response. Now told it is with Yodal, but checking with Yodal they have no record, just states waiting to be handed to them. Spoke on live chat this morning, no joy just stayed with Customs and we are out of Europe and in Brexit?
They were quick to take my money.18 bottles of wine plus goodies
They take your money then nothing on phoning they say that it will be shipped a month after the order and take 3 days to reach me
The delay should be advised at the beginning18 wines if my own selection and sensational luxury food items including oasta!!
The wines as always, so delicate and refreshing. Foodstuff, well, Italian-of course they were sumptious!
I have personally never have any problems with delivery, by ordering regularly I always have a steady supply of quality wines. If I wanted instant wine I would go to a supermarket.
I'm going to order the deluxe case with four luxury food treats and an ingenious griddle, all for £85 delivered to the door and in the current situation I understand that hygiene practices are priority and I shall be kept updated as always by email.
Will it be worth the wait? Is anything quality? Not even considering the amazing valueEvery time I try to order one of your offers on the Internet. It keeps saying for new customers only as we have been customers for several years we would also like to take these offers up.advice please
Case of 12 bottles of wine
What has happened to Giardano Wines?
I have dealt with this company for 20 years with no problem but I ordered a case 9th July andhave given up waiting for it. Despite a lot of telephone calls to Italy and many broken delivery promises, I am still waiting. I requested a refund in August which they refuse to issue.
Non mi occuperò mai più di te, mi sento così deluso da quella che una volta era una meravigliosa azienda italian.
Update, they have agreed to a refund which I asked for 2 weeks ago, now they say I have to wait 2 more weeks. That will be if I receive it, 20 working days before I get my money back!
Update #2
Well, another week passes and still no refund! I am starting to doubt their sincerity of actually giving me a refund at all. They talk about the 'administration department' as if its a separate entity. You are all the SAME company. Issue the refund....!Monthly case
I’ve been buying a 15 bottle case almost monthly for a few years. In general the wines a a cut above supermarket bottles and some are rarities such as dry Lambrusco. Some wines are delicious.
However I have noticed things going downhill lately. One case was stolen or went missing en route, sadly at Yodels base. Then another order was delayed by a month without informing me. This was because ‘they owed me money’. I didn’t argue about this and requested they just sent me another case for free but as the first case was ordered five weeks ago, I’m getting pretty thirsty.2 x cases
Poor communication, operators hanging up when I complained that there was no sign of my order.
Used to be a good company, now very poor on customer service.I forgot to mention the refund due is £218.08
Exploding bottle!
Would love to know why a bottle of Frizzante wine exploded whilst uncorking it! Cut my finger but could have been so much worse as the whole bottle caved in on itself.
I placed my order for a £59.90 case of goodies. The money was taken from our account on April 28th. and still nothing has arrived on June 17th.Address 32 Clifton street. Stourbridge. DY8 3XT.
Quality
Previous excellent quality and service over 4 years. Last order 1 bad bottle. latest order 2 bad bottles. Have Giordano started to let quality go for quantity??
Review with most votes
Exploding bottle!
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