Winebuyers66 reviews
This score is based on 66 genuine reviews submitted via BritainReviews since 2020.
Featured Reviews
Reviews (66)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.£188 wine purchase
I recently bought a £188 bottle of wine from Winebuyers, but I never got it. I've tried to email and call them for a refund, but no luck. It's really frustrating and disappointing how bad their customer service is. It's not right for a company to ignore their customers like this, it feels like a scam. I'd warn others to steer clear of Winebuyers.
Unfulfilled order
I'm really unhappy about what happened with this online wine seller. I ordered on the 1st of December, they quickly took my money along with £25 for delivery. Although I got an order number, I never actually got my wine. I tried getting in touch with customer service several times, leaving voicemails and sending emails, but got no reply. Their lack of communication and failure to deliver is really not on, so I'm in the middle of reporting this dodgy transaction to my bank. It's obvious this company doesn't run things properly and people should be wary before buying from them.
Specific white burgundy
The folks at Winebuyers really pulled through for me! I was after a specific white burgundy, a certain vintage of Corton Charlemagne, and they were able to track it down for me. It was nowhere else to be found, and I needed it in a hurry. The whole ordering process was really easy, and the delivery came quickly, securely packaged, and with plenty of updates along the way. I have to say, I was super happy with the service and I'll definitely be turning to Winebuyers for all my fancy wine needs from now on. Cheers!
Quick delivery from France
I was well chuffed with how speedy my order arrived all the way from France. Had no clue it was coming from there, but it got to me in just a week, and I'm over the moon. The package was well wrapped, and the bottle was spotless. Can't wait to crack open the wine this weekend and will surely be back for more shopping in the future. Cheers!
Vintage bottle of wine for father's 70th
I recently bought a vintage bottle of wine for my dad's 70th birthday from this online shop. The website was easy to use and I quickly found what I wanted. I was a bit miffed to learn that the wine was coming from Germany, so it took longer to arrive than I expected. But when the package finally got here, I was so pleased to see that it was really well-wrapped and in perfect condition. The wine was just as described and I can't wait to enjoy it with my dad next week on his big day. All in all, I had a good experience with Winebuyers and would definitely think about ordering from them again in the future.
Wine purchase, £200 wasted
I ordered some wine online, but it never arrived! It felt like I was just wasting my money. The website looked real, but it was actually a total scam. I was so upset and furious. I really should have checked the reviews before placing my order.
White wine purchase
I recently bought some white wine from Winebuyers, but unfortunately, my order never arrived. I placed the order on the 24th of November and waited for it to turn up, but it never did. I tried calling their customer service, but all I got was a message saying no one was available and no option to leave a voicemail. I also tried contacting them online, but didn't get a response. This whole thing has left me feeling like I've been ripped off and really let down. I'd advise anyone else to steer clear of this company.
Birthday wine case
Although I was a bit unsure at first because of some bad reviews, I thought I'd give it a go and ordered a case of wine for my birthday. I was so pleased when the wine arrived quickly and was exactly what I expected from the website. I was really impressed with how good the quality was and the service provided by the company. I'll definitely be buying from them again and would recommend them to anyone.
Christmas wine order
I bought some wine on the 5th of December hoping to have it before Christmas. After a week went by with no confirmation, I emailed to ask about my order. The reply I got was really unprofessional, making fun of me by mentioning Star Trek teleportation. Even after sending more emails, I didn't hear back. I had to get Santander (my bank) involved in a dispute to get my money back, which was sorted out on the 17th of January. It's safe to say I was very unhappy with the whole thing and won't be using their services again.
Multiple bottles of wine in mid December, refund not received
I ordered a few bottles of wine back in December, and after getting a payment confirmation, I was excited for my delivery. But, I never heard anything. I tried reaching out to their customer service team from late January, but didn't get much of a response. Eventually, after a few weeks, someone told me they couldn't send my order and said they'd refund me. It's now February, and I'm still waiting for the refund they promised. Dealing with this company has been really frustrating and disappointing - it feels like a scam.
I bought some wine
I bought some wine and it was alright, but then I found out the company is a scam with really low ratings. Now I'm worried I won't receive my wine or that it might not even be genuine. It's such a shame.
Slow delivery, persistence needed
My first time dealing with this wine supplier wasn't great, to be honest. I had to wait a whole month for my order to arrive, with no explanation at all. I started to lose hope, thinking maybe the company had shut down. I even questioned whether they were still taking orders ethically. But against all odds, the wine finally turned up at my door yesterday, exactly a month after I ordered it. I'm glad they eventually came through with the order, but the lack of communication and slow delivery were disappointing. Waiting a whole month for a package with no updates or apologies just shouldn't happen.
Concern, dispatch email, unresponsiveness, safe arrival, future purchase
As a customer, I got a bit worried at first when I didn't get an email saying my order had been sent out, and no one was replying to my emails. But I was happy to see my wine arrived in one piece. Even though there was a bit of a hiccup with communication, I'm thinking about using this website again for my next purchases.
Rum purchase for friend's birthday
Winebuyers has been a real pain to deal with. I bought a £170 bottle of rum for a mate's birthday, but it never showed up. Even though customer service said I'd get a refund, I still haven't seen my money back. It's been ages of going back and forth with no end in sight. It's ridiculous that they have time to argue with customer reviews but can't keep their word. I wouldn't touch this company with a barge pole - they're just dodgy and out to rip you off.
£200 order not received
This company is a nightmare to deal with. I placed an order for £200 and still haven't received it. Getting hold of them is impossible - calls go straight to voicemail, emails get automated responses, and they ignore social media messages. I'm convinced they're a scam and I wish I didn't spend my money here.
Two excellent wines
I was really pleased with the wines on offer here - there was a great choice. The ones I chose were top quality and reasonably priced. The Villa Dria and Les Petites Mains were particularly good and I'll definitely buy them again. The only downside was that the delivery took longer than I thought it would, which was a bit worrying. I think they should work on speeding up the delivery to make it a better experience for customers.
Unreliable service
My experience with Winebuyers was really disappointing. I ordered some products but they never showed up. I tried reaching out multiple times through messages and calls, but got no reply at all. This lack of communication left me in a tough spot and without the items I needed for Christmas. It's just not right to keep customers in the dark, especially at this time of year.
Unreceived order
I ordered something on the 31st of December and they took my money, but I still haven't got it! I've asked my bank for a refund already. It's not on, I'm really let down by the service.
Winebuyers keeps going bust
This company keeps going bust, owing suppliers millions and failing to deliver anythint to customers. Don't get ripped off yourself, buy your wine elsewhere. Just do some background searching online to see what a total sht-show this operation is.
Wine
NEVER buy from this outfit! Completely bogus - ordered a case of wine in July - never arrived, calls never answered . After several e-mail responses all from different people who carried on assuring me their accounts team were working through a backlog they simply stopped responding. Clearly they have no intention of returning any money - look at later (genuine) reviews on TP and you'll see they are just thieves... I suspect they are now writing their own fabricated reviews on TP to try and show themselves as legitimate!
About Winebuyers
Winebuyers is a member-only online marketplace founded in 2016 in London, England. The company aims to modernize the wine industry by connecting wine enthusiasts directly with premium wine dealers and boutique vineyards. With over 27,000 wines from thirty-eight countries available, Winebuyers offers a wide range of products to suit all tastes and budgets, from standard French favourites to rare offerings like underwater wine from Croatia. Members have access to exclusive offers, recommendations, and detailed product information through the club's weekly newsletter. To explore their selection, individuals can sign up for membership plans on the Winebuyers website.
Details
Contact Information
Kemp House, 160 City Road
EC1V 2NX London
United Kingdom
Categories Winebuyers
Food and Drinks | Beer, Wine & Spirits Reviews & Experiences
Page Statistics
Last update: January 2026
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
6 Bottles of wine
Winebuyers took my money as soon as I placed the order. They didn't order my wine, they didn't employ a delivery company (no documents for either) and now a month later, they st... Read onBy: Raymond Hughes