Winebuyers59 reviews
This score is based on 59 genuine reviews submitted via BritainReviews since 2020.
Featured Reviews
Reviews (59)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Birthday wine case
Although I was a bit unsure at first because of some bad reviews, I thought I'd give it a go and ordered a case of wine for my birthday. I was so pleased when the wine arrived quickly and was exactly what I expected from the website. I was really impressed with how good the quality was and the service provided by the company. I'll definitely be buying from them again and would recommend them to anyone.
Christmas wine order
I bought some wine on the 5th of December hoping to have it before Christmas. After a week went by with no confirmation, I emailed to ask about my order. The reply I got was really unprofessional, making fun of me by mentioning Star Trek teleportation. Even after sending more emails, I didn't hear back. I had to get Santander (my bank) involved in a dispute to get my money back, which was sorted out on the 17th of January. It's safe to say I was very unhappy with the whole thing and won't be using their services again.
Multiple bottles of wine in mid December, refund not received
I ordered a few bottles of wine back in December, and after getting a payment confirmation, I was excited for my delivery. But, I never heard anything. I tried reaching out to their customer service team from late January, but didn't get much of a response. Eventually, after a few weeks, someone told me they couldn't send my order and said they'd refund me. It's now February, and I'm still waiting for the refund they promised. Dealing with this company has been really frustrating and disappointing - it feels like a scam.
I bought some wine
I bought some wine and it was alright, but then I found out the company is a scam with really low ratings. Now I'm worried I won't receive my wine or that it might not even be genuine. It's such a shame.
Slow delivery, persistence needed
My first time dealing with this wine supplier wasn't great, to be honest. I had to wait a whole month for my order to arrive, with no explanation at all. I started to lose hope, thinking maybe the company had shut down. I even questioned whether they were still taking orders ethically. But against all odds, the wine finally turned up at my door yesterday, exactly a month after I ordered it. I'm glad they eventually came through with the order, but the lack of communication and slow delivery were disappointing. Waiting a whole month for a package with no updates or apologies just shouldn't happen.
Concern, dispatch email, unresponsiveness, safe arrival, future purchase
As a customer, I got a bit worried at first when I didn't get an email saying my order had been sent out, and no one was replying to my emails. But I was happy to see my wine arrived in one piece. Even though there was a bit of a hiccup with communication, I'm thinking about using this website again for my next purchases.
Rum purchase for friend's birthday
Winebuyers has been a real pain to deal with. I bought a £170 bottle of rum for a mate's birthday, but it never showed up. Even though customer service said I'd get a refund, I still haven't seen my money back. It's been ages of going back and forth with no end in sight. It's ridiculous that they have time to argue with customer reviews but can't keep their word. I wouldn't touch this company with a barge pole - they're just dodgy and out to rip you off.
£200 order not received
This company is a nightmare to deal with. I placed an order for £200 and still haven't received it. Getting hold of them is impossible - calls go straight to voicemail, emails get automated responses, and they ignore social media messages. I'm convinced they're a scam and I wish I didn't spend my money here.
Two excellent wines
I was really pleased with the wines on offer here - there was a great choice. The ones I chose were top quality and reasonably priced. The Villa Dria and Les Petites Mains were particularly good and I'll definitely buy them again. The only downside was that the delivery took longer than I thought it would, which was a bit worrying. I think they should work on speeding up the delivery to make it a better experience for customers.
Unreliable service
My experience with Winebuyers was really disappointing. I ordered some products but they never showed up. I tried reaching out multiple times through messages and calls, but got no reply at all. This lack of communication left me in a tough spot and without the items I needed for Christmas. It's just not right to keep customers in the dark, especially at this time of year.
Unreceived order
I ordered something on the 31st of December and they took my money, but I still haven't got it! I've asked my bank for a refund already. It's not on, I'm really let down by the service.
Winebuyers keeps going bust
This company keeps going bust, owing suppliers millions and failing to deliver anythint to customers. Don't get ripped off yourself, buy your wine elsewhere. Just do some background searching online to see what a total sht-show this operation is.
Wine
NEVER buy from this outfit! Completely bogus - ordered a case of wine in July - never arrived, calls never answered . After several e-mail responses all from different people who carried on assuring me their accounts team were working through a backlog they simply stopped responding. Clearly they have no intention of returning any money - look at later (genuine) reviews on TP and you'll see they are just thieves... I suspect they are now writing their own fabricated reviews on TP to try and show themselves as legitimate!
Macallan 12Yo Triple Cask
For full disclosure I know two people who work at Winebuyers personally. met them at a party (post covid) a few months back and told me about this new way of buying wine online. Forgot all about it, few weeks later I was searching for a bottle of Whisky for my soon to be father in law. Winebuyers popped up. Jumped on and bought two bottles of Macallan, arrived the very next day expertly packed. Best online 'shop' I have come across in my 35 years of buying Whisky.
I will definitely be using them again.Catini Lombardini
unbelievable price on a case of wine £32 including delivery for 6 bottles that arrived within 24 hours
Macallan Quest Highland
I spent a few days looking around for a specific bottle of Macallan for my husbands birthday. Winebuyers were the cheapest option by some margin so decided to place the order. Couldn't be happier, arrived the next day (delivery window suggested it would take five working days) excellently packaged and trackable delivery. Will definitely be ordering again.
Eulogio Pomares Penapedre 2019
Delivery took three days longer than suggested but happy otherwise
Groot Constantia
brilliant service from winebuyers. i ordered a last minute Christmas gift that arrived within 48hrs very well packed 10/.10 service
Ruinart Rosé Champagne
Excellent all round, ordered arrived as described within 2 days.
Clos Lentiscus Malvasia Blanc De Blancs 2017
Hadn't heard of these guys before. Couldn't be happier ordered from a French supplier, package arrived exactly as advertised within a few days. Will be using again
About Winebuyers
Winebuyers is a member-only online marketplace founded in 2016 in London, England. The company aims to modernize the wine industry by connecting wine enthusiasts directly with premium wine dealers and boutique vineyards. With over 27,000 wines from thirty-eight countries available, Winebuyers offers a wide range of products to suit all tastes and budgets, from standard French favourites to rare offerings like underwater wine from Croatia. Members have access to exclusive offers, recommendations, and detailed product information through the club's weekly newsletter. To explore their selection, individuals can sign up for membership plans on the Winebuyers website.
Bonus!
📊 How did Winebuyers shine for you?
Contact Information
Kemp House, 160 City Road
EC1V 2NX London
United Kingdom
Categories Winebuyers
Food and Drinks | Beer, Wine & Spirits Reviews & Experiences
Page Statistics
Last update: November 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
6 Bottles of wine
Winebuyers took my money as soon as I placed the order. They didn't order my wine, they didn't employ a delivery company (no documents for either) and now a month later, they st... Read onBy: Raymond Hughes