The Bottle Club31 reviews
This score is based on 31 genuine reviews submitted via BritainReviews since 2020.
Featured Reviews
Reviews (31)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Half a crate, half a story
no emails answered, no calls picked up. The beer itself was drinkable — not the same — so it did its job at the party, but being charged the higher price for the cheaper stuff left a sour taste. Not ideal.
Quick reply won it for me
I ordered from them a couple of weeks ago, after a long day. I saw some negative reviews and my order stayed 'pending' for a while, which made me a bit uneasy. So I messaged via Facebook. The reply came back quickly and answered the questions I had, which calmed me down. That response was the main positive for me — clear and helpful. The dispatch notice arrived the next day and the parcel showed up sooner than I expected. It was packed neatly and exactly what I asked for. Overall I'm fairly pleased. Not perfect, the initial status caused stress, but the smooth communication and fast delivery won me over. Would recommend, fairly straightforward.
Nearly gave up, then they surprised me
courier tried three times, messages went back and forth, and I was getting nowhere. I was about to write them off, honestly. After a week of email ping-pong I phoned, because emails felt like shouting into the void, and an actual person eventually picked up. Bit of an awkward pause, a couple of “let me check”s, but then the manager called me back — unexpected — apologised properly and sorted a fresh dispatch with clear tracking. That was the moment I relaxed, really; the relief was almost comical, like finally finding your keys in the pocket you already checked. Still, it wasn’t seamless and I did have to chase, but they fixed it and kept me updated after that. Would I tell the friend who recommended it? Yes, but with a warning to be a bit patient.
Worked in the end, but what a palaver
it arrived and I'm relieved, but I'm not going near them again. I ordered on 20 June because we needed a decent bottle for a tiny housewarming — I’d hurt my back and couldn't be running about collecting things, so delivery mattered. From day two no one answered: full mailbox, ignored live chat, emails unread. I made something like thirty calls over a couple of weeks, rang the warehouse, DPD and the local post office before I realised they'd marked it for collection in Kent while I'm 628 miles away in Scotland. I had to get them to reverse it, then wait again. It turned up about two weeks late. The bottle itself was fine and I was properly glad it came, so that's something, but the handling and lack of communication were awful, really. Useful in the end, but I won't risk another order unless they've sorted customer care.
When the driver finally turned up
I needed that order because my husband’s on oxygen for COPD and we were expecting guests — fourteen of them, yes, it’s a stupid number — so every pound mattered. I ordered online, paid for faster delivery (about £138 overall), and then it didn’t arrive when it should have. Calls went unanswered for a bit and I was pretty cross, not going to lie. The moment I knew I’d be alright was when the driver actually rang the bell and handed over the boxes. Nothing dramatic — just relief, and my husband asking where it was like he’d lost something important (which, in our case, he had).
It’s not perfect. Communication could’ve been better; I had to chase and I could hear the stress in my own voice while I did it. The packing was fine, product as described, but late. For what we needed — a decent amount for a family get-together and to make sure my husband didn’t feel left out — it did the job. If you can cope with patchy customer service and want reasonable prices, it’s okay. If timing is everything, maybe be cautious. For us it worked in the end, though it was a worry for a while.Whisky
Scammers ignore emails and don't process refunds. Stay away plenty reputable companies in this industry.
Non-alcoholic lager
Bottles arrived broken by DPD. I refused the order and have now spent two weeks trying to contact 'Support'. Absolutely no support available, ignored emails, no telephone contact, online chat not working. Finally asked to give the pictures by Anuj, which I had already sent for them to carry out an 'investigation' ... into the ether, no response, no replacement, no refund, no I will never use them again
Wine order
I've just ordered some wine from The Bottle Club, but it was a bit of a nightmare. Supposed to arrive in 3-5 days, but ended up taking 13 days because of a bank holiday and a mess-up with the delivery company. When it finally arrived, the wine was smashed. I had to reorder with express delivery, but that didn't happen, so I had to wait another 4 days. The Bottle Club's service was alright, but overall it was a pain with all the delays and messing about with the delivery.
Wine Delivery
I recently ordered some wine from The Bottle Club and I have to say, I was really impressed with the whole experience. The ordering process was so simple and easy to do. The service was quick and efficient, and the delivery driver even went the extra mile by sending me a text to let me know when my order would arrive. This was really helpful as it meant I could make sure someone was there to receive it. I just wanted to say a big thank you to The Bottle Club for their top-notch service.
Big order for a party
I ordered so many drinks for this party, but they took absolutely forever to get here! I ordered them last Friday for a party happening the next Saturday, but they didn't show up until the Tuesday after the party. Can you believe it? I even received an email saying my order was coming, but still no luck. I'm really let down by how long it took for them to dispatch and deliver my order.
a case of wine bottles
I was really disappointed with my experience at The Bottle Club. I ordered a case of wine bottles, but when it arrived, four bottles were missing. When I got in touch with customer service about it, they just dismissed me and said the order was the right weight. I felt so frustrated and let down by their lack of accountability and poor customer service. I've never dealt with such incompetence before. I would definitely tell others to avoid this company.
Wine purchase
I recently bought some wine from The Bottle Club and I have to say, I was really happy with the selection and quality of the products. The website was a breeze to use, and I easily found what I was after without any hassle. The customer service team was quick to respond and helped me out with my questions.
Variety of limited edition spirits and wine with promotional offers
I recently bought some limited edition spirits and wine from The Bottle Club and I was really pleased with what they had to offer and the deals they had going on. The website was super easy to use and I found exactly what I wanted without any hassle. The prices were good and I even got a free gift with my order. The delivery was quick and everything was packed really well so my items arrived in perfect condition. Overall, I had a great experience with The Bottle Club and I will definitely be shopping there again in the future.
Easy ordering process, great communication, timely delivery
My experience with The Bottle Club was absolutely brilliant from start to finish. Ordering on their website was a piece of cake, no stress at all. I really liked how they kept me in the loop with constant updates on my order until it arrived.
Beer and wine purchase
I bought some beer and wine online recently, and I was really impressed with all the different products they had. The website was really easy to use, so I could quickly find exactly what I wanted. Everything arrived well packaged, so nothing got damaged. Plus, my order came quite quickly, which I was really happy about. All in all, I was really pleased with my shopping experience at this online store.
Bought some drinks online
I ordered some drinks online and it was really simple and straightforward! They kept me updated on when my delivery would arrive, which was really useful. The bottles came in perfect condition, well wrapped and secure, so no damages. It was my first time ordering and I couldn't be happier - thank you so much!
Big bottle of bubbly
My mum asked me to order a large bottle of fizzy drink from this place, and it arrived a few days later. It was huge and packaged up really well. Now my parents are going to have a big celebration. I reckon I'll definitely order from here again!
Whiskey and gin
I have to admit, being a customer of The Bottle Club was a great experience. I usually get a bit wary when trying out a new website, but hearing so many good things about this company made me dive in. I got myself some whiskey and gin, and I have to say, the quality was top-notch.
Wine and delivery
Oh my gosh, the prices for the wine and delivery seriously need sorting out, they're just way too expensive! But on the flip side, the packaging and quality of the wine were really good, so I suppose that's a positive!
Bottles of alcohol
The price of the bottles and the delivery options were brilliant. I managed to find precisely what I was after at a decent price, and the delivery was fast and efficient. However, I was very let down by the excessive and non-recyclable packaging that my order came in. It's a shame that a company with such great products and services would neglect such a crucial aspect of sustainability.
About The Bottle Club
Do you have a rare and exquisite taste for spirits and good wine? Have you rummaged the local store for your taste of champagne and you can’t seem to find the one that suits your taste bud? How would you love to have your darling whisky get delivered to you at the comfort of your convenience? If you answered in the affirmative then you’ve got to keep reading. The Bottle Club is a wine storehouse that distributes and retails a vast variety of wine and spirits via their stores and their e-commerce website. But do they ship their products internationally? How do customers search for their taste of wine on their website? Where are their wine and spirits manufactured? Are Mastercard and other secure payment options available via their website? Can an order be cancelled or changed after it has been placed? How can customers track their orders? Do they charge sales VAT on all orders? Can clients add more items to their cart? Do they have reviews from existing customers giving credence to the validity of their product and services? Do they have gift cards on their website? We can’t say for sure but we suggest that you read unbiased assessment left for The Bottle Club by an existing bloc of clients to get good enough answers.
About The Bottle Club
The Bottle Club is an enterprise that retails a wide variety of wines, champagne, spirits & whiskies from their handful of limited editions. Their alcoholic beverages store is located in the United Kingdom. Customers can also order via their e-commerce website and have their orders shipped and delivered irrespective of location. Customers can also speak with their customer support department for expert opinion on their alcoholic beverages.
Product and services of The Bottle Club
The Bottle Club provide their customers with the following type of wine- red wine, Rose wine, white wine, sparkling wine, fortified wine, and vermouth. They also supply champagne and the following types of spirits; gin, vodka, whisky, rum, pre-mixed cocktail, tequila, and cognac. They also provide miniatures and beer & ciders such as craft, bitter, cider, lager, non-alcoholic, and stout. The Bottle Club also offers limited editions to the following, vodkas, whisky, rum, cognac, and champagne. Their soft drink collection includes water and mixers. Their gift collection includes gift boxes, gift packs, spiritual gifts, champagne gifts, wedding gifts to mention but a few. They also provide barware and cocktail and mixers. Looking for a wide variety of wines and beer? You might also like to read reviews of this wine store or this beer retailer.
Compliments, complaints, and tips for The Bottle Club
If you have purchased any of their brand of alcoholic beverages in the past, let us know what you think about their products. Do you have suggestions or reservations you might want to lodge here? Did you experience any upheavals in the course of placing an order via their website? Would you recommend their products to others? What can you say about their customers support services? Please, do kindly leave an honest review here as your earnest feedback will be gladly appreciated and would help prospects validate their choices.
Bonus!
📊 How did The Bottle Club shine for you?
Contact Information
Unit E, QED, Purfleet Bypass,
RM19 1NA West Thurrock
United Kingdom
Categories The Bottle Club
Food and Drinks | Beer, Wine & Spirits Reviews & Experiences
Page Statistics
Last update: November 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Dalmore 18 Year Old whisky
Ordered 14th January 2021 with 3-5 day despatch quoted. Chased up on 21st January and received reply saying will be delivered by DPD on 18th January!!. DPD website shows "... Read onBy: Jan Stevenson