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6 bottles of Whispering Angel
Best price I could find online, ordered at 4pm Wednesday package arrived 10am Thursday morning! brilliant service.
Premium Chilean Discovery Case
No issues. order arrived next day
Mixed case of Bordeaux
Have been using Winebuyers for the past two years. Never had any issues. Delivery sometimes takes a while when ordering from abroad.
Chateau Miraval Provence Rose
Ordered some Rose for what will probably be my last BBQ for the weekend. Arrived next day via signed delivery.
Chilean Pinot Noir
No issues here wine arrived well packed in a few days
Gift voucher
Purchased a gift voucher for a friend living in the UK. Process was simple and the feedback I got from my friend was excellent, so sort of leaving this on their behalf. I was told their wine team helped them pick a bottle of Port and it was delivered in two days. Will definitely use again=.
albarino white wine
Easy to use website. I like that you can purchase wines from companies in europe that you can't find elsewhere. Found winebuyers.com in june, I have ordered twice and wine has been excellent and well packaged. It would be good to have a bit more information about the wines on some of the pages.
Chateau la croix french red
Stumbled across Wine Buyers as this was the best price I could find for my favourite French red. I was concerned about delivery because I wanted it for a dinner party and it was coming from France however heard back the next day. Sounds like Wine Buyers have had issues but all worked out fine for me. Wine was good as usual too!!
Winebuyers went bust, owing suppliers, creditors, customers about £1.6m. They let the company collapse and started a new one, to wash their hands of their obligations. Not really the sort of company that anyone should be supporting.
My review is based on my experience, I received the wine and good customer service so no complaints here.
Mixed case of red wine
Ordered from Winebuyers before I saw the comments about the company going bust! It seems theyre trading under a similar name and my order got to me within a few days so no complaints here. They probably need to get some positive marketing out there!
I’m into my 3rd week after ordering and paying for wines on line- no response for emails or tel calls. Sadly did not see that Winebuyers Ltd had gone bust so unsure if same as winebuyers. Com?
Hi Carol, same for me as James, saw comments afterwards but service was good overall. I emailed asking about an order and got a call from a nice lady who said Winebuyers is owned by a new company and she is apparently their new Customer Service Manager. I'd try and get in touch again if I was you?
appalling experience with Winebuyers.com
Winebuyers.com - disgraceful disregard for the customer!
Based upon my experience - as detailed below - some might consider it best to avoid any dealings with Winebuyers.com until there is clarity as to their ability to fulfil their contractual obligations and ensure that they pass payment for orders which have been paid for by the customer, to the relevant supplier!
On the 11th December, I ordered and paid for a single bottle of wine(costing £43.99) to be delivered (additional £10.00 paid) as a Christmas gift to a business friend. The wine was to be supplied by Museum Wines.
On 21st December I was surprised to learn from the friend that the bottle had still not been received,
so immediately emailed both Winebuyers and Museum Wines to ascertain what was going on and why the wine had failed to be delivered.
I was contacted immediately and courteously by Daniel Grigg, Managing Director of Museum Wines, with the following explanation which clearly shows that the fault lies entirely (and disgracefully) with Winebuyers.com.
...... "Unfortunately, Winebuyers are behind on payments to us for orders already fulfilled and we had agreed up front payment terms for new orders during the Christmas period to ensure they were dispatched without delay. Unfortunately they have not upheld this agreement and your order is one which we are still awaiting payment for.
We have chased them on multiple occasions to bring their account up to date so that we can dispatch these orders in time for them to be delivered before Christmas, but to no avail.
I actually requested to be removed as a supplier on their website on the 11th of December as I wasn’t comfortable with more orders accumulating given the backlog we were already awaiting payment for. However they didn’t action my request until the 14th"
This is an extremely worrying state of affairs - are we, the customers, paying Winebuyers.com for orders in good faith, only to get caught-up in what appears to be some sort of cash-flow/overtrading problem that they have fallen into?
With Winebuyers.com holding onto our money and failing to pass it on(less whatever fee/charges they take from the actual wine supplier) so that the goods are not received, Winebuyers.com are effectively in breach of contract with us.
As to a response from Winebuyers.com to my query of 21st December, it was not until 31st December that a reply was received. This came from a Jon Cortinas - another of the misnamed,Customer Services team - he said .."In the case of Museum Wines we were made aware that there were delivery issues in the UK and as such some orders from this supplier are now running late"..
What an absolutely outrageous comment! At best, trying to suggest that the fault lies with the supplier
is disingenuous and at worst- by attempting to conceal the true cause of the lack of delivery i.e. the withholding of payment that should legitimately be made to the supplier so that they can fulfil the customer's order - such words might be considered downright dishonest.
Ben Revell,the CEO of Winebuyers.com needs to take responsibility and apologise to all customers that have been so miserably let down - and explain precisely what he is going to do to rectify matters
both now and for the future!
Until that happens, risking placing any further orders with Winebuyers.com is not something I would wish to consider.PS. The "Would you buy here again?" box should obviously
have been ticked as NO! (Didn't notice till after I had posted the review)Wine 1986
Poor service, wine hasn’t been delivered, hasn’t seen my money either, don’t even bother to send email back
6 Bottles of wine
Winebuyers took my money as soon as I placed the order. They didn't order my wine, they didn't employ a delivery company (no documents for either) and now a month later, they still refuse to give me my money back.
The Pandemic has proved to be a very useful excuse for companies who are taking money and providing nothing5 boxes of wine
Ordered 5 boxes of wine only 2 arrived. Customer services very polite to begin with but now do not reply to my emails. Have been told the missing wine was not dispatched. Was offered either to resend the wine or a refund. I asked for them to resend but have heard nothing since. Very disappointed.
About Winebuyers
Winebuyers is a member-only online marketplace founded in 2016 in London, England. The company aims to modernize the wine industry by connecting wine enthusiasts directly with premium wine dealers and boutique vineyards. With over 27,000 wines from thirty-eight countries available, Winebuyers offers a wide range of products to suit all tastes and budgets, from standard French favourites to rare offerings like underwater wine from Croatia. Members have access to exclusive offers, recommendations, and detailed product information through the club's weekly newsletter. To explore their selection, individuals can sign up for membership plans on the Winebuyers website.
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Contact Information
Kemp House, 160 City Road
EC1V 2NX London
United Kingdom
Categories Winebuyers
Food and Drinks | Beer, Wine & Spirits Reviews & Experiences
Page Statistics
Seite online seit: 14 October 2019
Letzte aktualisierung: 29 November 2024
Review with most votes
6 Bottles of wine
Winebuyers took my money as soon as I placed the order. They didn't order my wine, they didn't employ a delivery company (no documents for either) and now a month later, they st... Read onBy: Raymond Hughes