Heart

I had sent some flowers from my dad's funeral with very specific instructions. 4 months late still no news on my order. Finally she sent me a photo.... NOT WHAT I ASKED FOR. she offered me a 30% discount on my £117 order. I explained that what she had made reflected the sentiment in no way what so ever. After a few ideas of bodging it I asked her for a full refund. She became very defensive and turned the blame onto me that I didn't put a note in with the flowers even thought I had fully explained via messanger and explained that I had not put a note in with the flowers. She did refund me but also refused to return the unused flowers. Disgusting customer service. People use these types of services to preserve a memory and you only get one chance to get it right. The item She made for me does not reflect the quality of item she uses to advertise her buisness.