PrinterPix - Overall Rating based on 458 reviews
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petit miroir
Mais j ai eu kayla sur le chatte très professionnel à l écoute une très bonne interlocutrice
Photo canvas
Received my order and it was damaged however I spoke to Angelina on the live chat and she was very helpful in getting me a refund.
2 Livres photos 60pages
Après un petit soucis informatique , je ne voyais ma commande nulle part et ANGELINA m'a rassurée en recherchant cette commande et me certifiant que celle-ci était bien en production .
Merci ANGELINA pour votre rapidité , je lui attribue 5*Many thanks to Angelina for helping with my order today :)
Personalised Cardboard Puzzle
Kayla grazie per la tua disponibilità e la tua pazienza, super gentile
Anniversary blanket
I have order a blanket and got a mystery email saying that I hadn’t yet ordered it. So I went to a live chat and spoke with a person called Angeline, they were very helpful and quick to responded and personally felt like a priority of their time.
REZ442892
Thanks for your help Kayla! Everything was solved very quickly.
Blankets
ANGELINA was brilliant, helped me with a query about the blanket, resolved straight away, definitely knows what she’s doing and very helpful and polite. 5* from me
Excellent thank you sooooo much Angelina ...
I got my book today, but was damaged so I went on the online chat. Angelina sent me out another one and also I had originally made a few mistakes which she also let me correct before printing and sending out my new one. I’m going to get a lot more books done. Amazing,,,,!!!!! Thank you again Angelina.Photobook
Angelina was very helpful and knew exactly how to resolve my issue.
2 photobooks
The service from Max was outstanding, clear, open and very efficient.
A good point for PrinterpixPhoto book
Customer service by Kayla was great and she got my query resolved ASAP!
Aimal 14-07-2021
Excellent thank you sooooo much Angelina ... I got my book today, but was damaged so I went on the online chat. Angelina sent me out another one and also I had originally made a few mistakes which she also let me correct before printing and sending out my new one. I’m going to get a lot more books done. Amazing,,,,!!!!! Thank you again Angelina.Photo book
Professional customer service.
Thanks for your help Kayla! Everything was solved very quickly.
Personalised Wooden Jigsaw Puzzles
I ordered personalised wooden jigsaw puzzles which were intended as Christmas gifts. With the postage charges my order cost over £100, so these items are relatively expensive.
Printerpix sent the cheaper puzzles printed on hardboard.
Printerpix has ignored all requests to process a return and refund.
I am now forced to recover my money by raising a Section 75 claim with my bank.2 Photobooks on promotion (£41.95 for the two)
I created the first photobook and used my coupon to redeem it. It was fine.
There appears to be no way of redeeming the coupon for my second photobook. My account will not allow me to do it.
£21 out of pocket -- never again.2 blankets for the price of 4
I was waiting on a picture, and saw they had vouchers for a special well before christmas. I spent $70 on the two coupons, for two 60x80 blankets and free shipping.
When I went to redeem them, they were not free shipping (extra $28/piece) and the second code did not work. These were not random coupon codes off of the internet, they were pre paid promotions.
I went to customer service with pictures, and they had an automated reply asking my issue. I responded with receipts, pictures, everything. No reply. They illegally charged me AFTER the fact. For two blankets I ended up double paying, and they put a hold on creating.
I purchased 12/17/2019, and just got a notification they were dispatched, without a tracking number. Post cancellation.
I have been incredibly forgiving, have paid over $200 for two items (more than original cost) and almost let it go as my aunts birthday is tomorrow and it would’ve still worked despite the outrageous cost.
However, turns out the tracking number does not exist, even guaranteeing Christmas delivery, 1/8 is too much to ask?!
NEVER buy their promotional coupons DONT trust the cost you see when you order and confirm, as there will be added cost AFTER the fact. I’m taking legal action but BEWARE
It wouldn’t let me select one star02 01 2020
Ordered a canvas picture of my grand daughter using a Groupon Voucher - what eventually arrived was of poor quality frame and canvas . The printing was very poor and the final product not fit for purpose .
Blankets and book and photo card
After along wait order arrived just in time lovely prints and well worth the stress.
Photo blanket
Ordering process straightforward but like others have no response from customer service re where it is. Has been dispatched but that was 10 days ago. I wish Id read these reviews earlier. Shambolic!
I will not use Printerpix again
I have used Printerpix on many occasions and not had any problems but my last project (100 page photo book) has been completely ruined by this company and their very poor customer service. Having loaded, sized and labelled almost all of the pages, photos started disappearing from my book so I called them and after 20 minutes managed to speak to someone who said I must use Google Chrome and not IE (don't see that anywhere on the website). I was told that they were also having technical difficulties and everything would be ok in 24 hours. As this was the 1st time I had contacted them I had no reason to disbelieve this response so l waited and then tried again. My pictures had not been recovered so I upload and positioned them once again only to find that the next time I logged on the pictures had gone again. After more calls and technical problem excuses I rang and asked for the vouchers that I had purchased to be refunded. I spend 1/2 hour on the phone speaking with someone who could not make himself understood and had trouble understanding me. I was eventually told that a refund would be done and an email sent as confirmation. Needless to say no email arrived so I then used their chat line to speak to another customer advisor (Casper) who I must say was helpful and told me that there was no record of my previous phone call and no refund had been actioned. Anyway he managed to sort it out and I now need to wait for 10-15 days for the refund. Strange that I paid instantly using Paypal yet it takes them 10-15 days to pay me! So now I am thinking that I will just log on to my project and screen shot what was left of the album to help me put another one together with a better company but incredibly they have wiped out all of my photos which I can only assume is their policy when someone asks for a refund. So having wasted many hours, 3 phone calls and 3 chat calls I am left with nothing. Thanks Printerpix.
(What chance is there that this will get published?)
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I will not use Printerpix agai
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