Serious Play Reviews : Share your review & read experiences
Serious Play
11% Would buy here again
All reviews (9)
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Tufts
Ordered from those company for years then suddenly very difficult to get orders sent. Difficult times for them
Grass Tufts
Ordered 2 packs of grass tufts from Serious-play-scenics 26th Jan but never received them so contacted them by e-mail and directly on the website through chat app without a reply! I ended up sending them eight e-mails and did not receive any response!
Ended up contacting PayPal and getting a refund.
Very disappointed with Serious- Play as I have used their service before without a problem!Grass tufts selection x 2 sets.
Thankfully I only paid around £8 for these but after two weeks there is no sign of delivery and absolutely no response from any of their 'contact us' options.I'm claiming my money back via PayPal so, hopefully, I won't be out of pocket. Needless to say I will never use this lot ever again nor recommend to anyone else. Avoid at all costs, regardless of 'Sale' discounts.An absolute shower of a company.
Slate and ballast.
Placed my first( and last) order with this business in February.
The order was acknowledged and my money was taken.
I wish that I had read the reviews prior to placing the order as my experience mirrors all that has been written before.
Whilst my order was not of substantial value, at least an acknowledgement, by them, of my numerous correspondences
would have been appreciated.
I have now written requesting cancellation and refund. I will probably speak to Trading Standards as this company has no concept of business ethics.Grass tufts and flowers
Absolutely disappointed with this company..
I placed a order in January and have heard nothing. I’ve sent numerous messages, emails, and chatted online and still no reply..
they took my money from my bank account. I just wished I’d paid by PayPal as they would investigate this company…
I wouldn’t advice anyone to order from them..
they have a whole list of bad reviews they should be closed down and return peoples money… It seems they just want your money and don’t bother with their customer services
I have reported on FacebookVariety of items
Have used this company on a number of occasions with no issues. Placed a decent order in January for over £100 - 3 weeks later it's still not here, and they've ignored 3 emails, a Facebook message and a website chat box. If you look at their Etsy account - lots of 1 stars for orders not arrived. Such a shame as I'm a small business trying to support their small business but they show no respect or support back by ripping you me off. Suggest you avoid this company at all costs as looking by the other reviews here, they will take your money and not deliver the goods anymore. Such a shame. I will be contacting my credit card company today to put a hold on the funds.
Same experience for me unfortunately. Mine was a much smaller order (£15) but none the less. I've had 1 problem with them before in the past but after a few weeks they did finally send the order as well as a freebie, but I find myself in the same situation again. Its been 3 weeks since I ordered, and they've not replied to any of my emails. I want to support them as I really like their products, but their service is absolutely non existent.
Lots of animals
They took my money and ignored my emails , if your lucky enough to get a reply after waiting months not weeks they claim they have sent the items out yet their own tracking system does not recognise the order number they gave you. Its a shame really as i was looking forward to painting all the figures.
Grass tufts, static grass
Terrible response time, I have been emailing them time and time again and they haven't responded to me for over a week about an order that never got to me. It has been almost a whole month since they told me it was shipped. And the supposed latest time of arrival was two weeks ago.
• Soft White Scatter - Foliage - 50g • Icy Blue 4mm - Standard Grass Tufts • Fine White Sand - Modelling Material - 225g Bag
Paid for these items in March. Still awaiting delivery in August - 4 months later.
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I had the same problem, contact your bank for a refund, my bank refunded me.