Serious Play

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Serious Play

25% Would buy here again

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Spotlight: What are our customers saying?

Absolutely shocking customer service, will not answer when messaged, received absolutely no update of any kind and am certainly never going to order from them again, and wouldn't ever recommend the...Read on
A
Aaron Hernandez
Terrible response time, I have been emailing them time and time again and they haven't responded to me for over a week about an order that never got to me. It has been almost a whole month since th...Read on
C
Chloe
I’ve been a customer for over a year and had no issues until now, despite seeing a lot of reviews about not shipping orders and then ignoring messages. I ordered several weeks ago and my order was ...Read on
R
Roger Hall
Paid for these items in March. Still awaiting delivery in August - 4 months later. Read on

All reviews (4)

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  • Ordering

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    Would buy here again
    Overall

    Absolutely shocking customer service, will not answer when messaged, received absolutely no update of any kind and am certainly never going to order from them again, and wouldn't ever recommend them to anyone else, think from now on will just stick to the local store even if it is slightly pricier


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    Would buy here again
    Overall

    Grass tufts, static grass

    Terrible response time, I have been emailing them time and time again and they haven't responded to me for over a week about an order that never got to me. It has been almost a whole month since they told me it was shipped. And the supposed latest time of arrival was two weeks ago.


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    Would buy here again
    Overall

    So disappointing...

    I’ve been a customer for over a year and had no issues until now, despite seeing a lot of reviews about not shipping orders and then ignoring messages. I ordered several weeks ago and my order was never dispatched, they ignored my emails and I had to open a PayPal case. It’s been weeks and they still haven’t responded to the PayPal case or to my emails... they could at least have the decency to acknowledge the issue. Thankfully I’ve found a different supplier with much better customer service and prices so will be taking my business elsewhere. If you are going to order from them, order through their eBay store so at least it’s easier for you to get a refund from them if they decide to ignore you. That being said I don’t recommend at all so order at your own risk.

    Had an issue recently


  • Ordering

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    Would buy here again
    Overall

    • Soft White Scatter - Foliage - 50g • Icy Blue 4mm - Standard Grass Tufts • Fine White Sand - Modelling Material - 225g Bag

    Paid for these items in March. Still awaiting delivery in August - 4 months later.


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