GreatArt - Overall Rating based on 23 reviews
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Art supplies
Despite being quite knowledgeable and experienced in the art world, I really struggled for hours trying to make an order on this website. The website itself was not great - very hard to use and input my details. When I tried calling customer service, I just kept getting sent to voicemail with holiday messages, which was so annoying. My card authentication didn't give me a code, so I couldn't finish my order online. Even trying to email the order didn't work because I couldn't copy and paste properly. And now, I can't even send emails because Microsoft's having storage problems, making things even more delayed. All in all, the whole process was a nightmare and I think they need to sort out the phone contact for future customers.
Art supplies purchase
I recently bought some art supplies from this company and I have to say, I was really disappointed with how long it took for them to arrive and the customer service was not great. The delivery ended up taking much longer than I thought, about 7-10 working days because it seemed like the items came from Europe instead of the UK. After waiting for over two weeks for my order, I decided to get in touch to ask about the delay. Unfortunately, I got a very vague response saying they would pass my complaint on to the right department, but I didn't get any direct contact details. It's been nearly two weeks since then and I still haven't heard anything back. The lack of communication and the fact that my issue hasn't been sorted out has left me feeling really frustrated and disappointed with the whole experience.
Excessive delivery time, £4.95
I was a bit annoyed with my recent order from GreatArt because it took 7 to 10 days to arrive, even though I paid £4.95 for quicker delivery. I didn't even realise the delivery time when I placed the order, which was a letdown. I think this will be the last time I shop with this company.
Order still not received
I'm really annoyed because my order still hasn't shown up! I tried giving GreatArt a ring but no one picked up. I reckon those orders must come from abroad, maybe China, but they didn't mention that anywhere on the site or invoice! Not planning on ordering from them again, that's certain!
Brushes and paints
I've just bought some brushes and paints from this shop, and I was really happy with how everything went. The items were bought, sent off, and delivered with no problems at all, which was great. The only thing I'd suggest to make it even better is to send email alerts when an order has been dispatched, so customers can relax knowing their stuff is on its way.
Three canvas
I recently bought three canvases from this store. Sadly, it took almost three weeks for my order to show up. I got in touch with customer service over a week ago and they gave me a tracking number that wasn't very helpful - it only said "still with Seller." Even though I tried getting in touch with them again last week, I didn't hear anything back. In the end, my canvases arrived in two separate deliveries. I think if the company gave more updates and a clear delivery date, it would help customers plan better. Being kept in the dark with no info is frustrating and makes the whole experience less enjoyable.
Art supplies
I ordered some art supplies online and it took ages to arrive! Can you believe that? And the customer service was awful. The person I spoke to was really rude, I could practically hear the eye roll over the phone. It was the worst.
Art supplies purchase
I had an absolutely dreadful experience with this company. I placed an order for some art supplies over two weeks ago and I have not received a single email update on when they will arrive. To make matters worse, they have not provided any tracking information either. When I called them to ask about my order, the customer service was defensive and not at all helpful. It is really frustrating to not know when my purchase will arrive, especially as I needed the supplies for a project. I was expecting better service from a company in this industry.
Art supplies
I popped into the shop the other day to get some art supplies, and I was really impressed by the wide selection they had. The staff were pretty clued-up and helpful, although they seemed a bit more professional than chatty. I had no trouble finding what I was after, and even when they didn't have one item in stock, I could easily order it online. The only downside was that it took a good two weeks for my stuff to be delivered. The prices were reasonable and on par with other places, and I was especially pleased with the range of colours they had for sale.
Large order for paints
The process of placing the order was really straightforward and simple, I ordered a lot of paints from GreatArt. However, I was a bit let down by the lack of communication when I asked for an earlier delivery. I had seen some negative comments online about their delivery times and overall service, so I was a bit anxious that my order wouldn't get here on time. But, to my surprise, Luke from the marketing team in London provided truly outstanding service and really went out of his way to help me. He explained that because their warehouse is in Europe, they couldn't do an earlier delivery, but he helped me keep an eye on my order and made sure it got to me just in time for my London trip. I really appreciate his professionalism and how committed he was to making sure I was happy with my order.
Canvas with floating frame purchase
I bought a canvas with a floating frame from this company recently, but I must say, it wasn't a great experience. It took three weeks for the item to arrive, and in that time, I didn't get any updates on delivery progress. When it finally turned up, I was annoyed to find out the courier had left it with a neighbour, even though I was in. This lack of communication and tracking made the delivery quite inconvenient. And to top it off, when I unwrapped the canvas, I realised it didn't fit the frame properly, which was frustrating. All in all, the service and quality of the product didn't meet my expectations, so I won't be ordering from them again.
Art supplies delivered
I've just got my art supplies and I must say, they came in good condition, well wrapped and all in one piece. Even though they took a little longer to arrive, I'm grateful they do deliveries to Northern Ireland, which isn't common. Extra brownie points for the free delivery on this order! The prices were really competitive, so no issues there. All in all, it was a good experience and I'll definitely be coming back to shop again.
Art supplies
So, I ordered some art supplies from this place, you know? And it's been a whole month, but I still haven't received my stuff. The customer service is really rubbish, they just keep apologising and all. Waiting this long is not cool at all! I wouldn't recommend buying your art supplies from here, honestly.
Art supplies order
The delivery service of this online art supply store has really annoyed me. The customer service team were nice, but not knowing where my order was coming from was a big problem. I thought it would be from the UK, especially since I've been to their London shop before. But, it turns out that all orders come from Europe, which means it takes 7-10 working days to arrive. They should make this clear on their website to avoid confusing customers like me. Waiting from the 15th of April until the 29th of April for my order is just not good enough in today's quick world. This has made me think twice about using this store again, as fast delivery is important. While I appreciate the customer service team, the overall service and lack of information has left me disappointed and frustrated.
New art supplies
Oh wow, I recently ordered some new art supplies from this shop and boy, let me tell you, it was a bit of a rollercoaster. The delivery was a mixed bag - one item arrived super quick, like lightning, but then the rest took ages to get here. They blamed it on some company called YODEL and then tried to make amends when I raised my concerns about missing the new estimated delivery date. I mean, I understand that these things can happen, but waiting a whole 16 days for some items to travel from London to Glasgow just seems a bit excessive, don't you reckon?
Art supplies for therapy and art course
I really regret not checking here first before I purchased my art supplies for my therapy and art course. I sent them an email asking for an update on my order, but I haven't received a response from customer service. It's been longer than the 7-10 business days they promised, and I still haven't heard anything. The website should be clearer about the origin of the items and how long it will take for them to arrive.
Art supplies, delayed delivery
I recently bought some art supplies from this company, but later found out that they weren't actually sent from the UK, even though it wasn't clear on their website. When I called to ask about my order, the customer service was not helpful and the call ended with them hanging up on me. I was really disappointed with the whole experience.
Watercolor supplies
I recently bought some watercolour supplies from this company, and I have to say I wasn't too impressed. Even though I've been ordering from various companies online during the pandemic, this was the only one that let me down with delayed delivery. It was really frustrating not hearing anything from them, and I had to start a credit card claim before my items finally showed up. Just a little message from the company to reassure customers would have made a big difference to how I felt.
Airbrush purchase
I went to this art shop and it was really cool! The staff were really friendly and helpful. I was looking to buy an airbrush and the manager was really patient and knowledgeable. She answered all my questions and helped me choose the best one. The assistant who served me at the checkout was also really nice. I'm excited to go back there next time!
Watercolour paints and brushes
I bought some watercolour paints and brushes from this place recently and I have sort of mixed feelings about how it all went down. The prices were definitely good, which is why I went ahead and made the order. But then, the delivery took what felt like forever. I had to sit tight for a full three weeks for my package to show up, which was pretty annoying. I do wish there was an option for tracking delivery, especially when you're shelling out a decent chunk of money. On a brighter note, the customer service over the phone was top-notch. The folks I spoke to were really friendly and patient, showing a real belief in the company and the stuff they're selling.
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Artistic tools
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