Whatgeek1 reviews

Broken button, slow replies and an awkward "solution" 29 March 2026

“verifying urgently”, vague holiday excuses, then a “we’ll process it next week” promise that never materialised. Weeks drifted by, a lot of repetitive emails and little action. Out of the blue they offered to send a free mechanical keyboard instead of the cash. Problem is, I live in Turkey and importing a physical parcel now means hiring a customs agent and paying a hefty fee — I told them this several times, but they kept pushing the package option like they hadn’t listened. It felt like they were trying to avoid the bank transfer fee and just hoped I’d give up. I’ll say again: delivery of the original item was actually quick and the packaging was surprisingly tidy, which was a small surprise — but the customer service around the defect and refund was poor and drawn out. Mildly disappointed, honestly. It worked out in the end only because I refused the unsuitable offer and kept chasing, but I wouldn’t count on their warranty or refund process.