Your Surprise28 reviews
This score is based on 28 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.T-shirt too small, got bigger size
I ordered a really cool personalised T-shirt, but when it arrived, it turned out to be way too small! I was really disappointed, but then they sent me a bigger one really quickly, which was awesome. The customer service was really nice and helpful. Thank you so much!
Lost order, Exceptional Service, Christmas Delivery
My order got lost when it was being delivered, but I was really happy with the amazing help I got from the customer service team. They quickly sorted out a new order for me without charging me anything extra, making sure it got to me before Christmas. I was so thankful for their quick and efficient help, and couldn't have hoped for a better service.
Personalized gifts
I bought some customized items from this website recently and I have to say, I'm really impressed. The quality of the products went above and beyond what I expected, especially the pictures printed on the chocolates, mugs, and wine box.
Personalized gift purchase
I had a really great experience with the customer service at this company. Even though there was a slight hiccup with my order missing some parts, the person I spoke to, Francesca, was incredibly helpful. She was really professional, efficient, and polite in how she dealt with the situation and managed to sort everything out on the same day. I was really impressed and happy with the service I received. Also, the product I bought was top-notch and beautifully made. I'm really satisfied with the whole experience and would definitely recommend this company to others.
Personalised wine case purchase
I recently bought a personalised wine case from this website and honestly, I was really disappointed with it. When it came, the wooden case was damaged at the back, the wood quality was poor with bits chipping off, and the engraved text was hardly visible. As if that wasn't bad enough, the plastic bottle holder inside was loose and didn't keep the bottle in place securely, causing some edges to get chipped. All in all, the whole thing felt cheap and badly put together. Needless to say, I won't be buying from them again.
Picture heart pendant
Absolutely perfect arrived on date stated. Would highly recommend my pendant is beautiful.
This company does not believe in bubble wrap - item arrived completely shattered
I am extremly disappointed with my order. The order took over 2 weeks to arrive and when I picked it up from my mailbox, I could hear the insides rattle. I opened the box up and the engraved glass was completely shattered and the wooden box was in pieces (3 of the 4 sides were broken). This was a Christmas gift for a family member and now I need to scramble to find another gift. It's shocking how there was no packing (bubble wrap) or anything inside the wooden box or around the GLASS! I am honestly not sure how everything you ship (if it similar to what I received) does not end up in complete pieces. There is no way you can blame the courier for a glass item that had NO BUBBLE WRAP OR PACKING MATERIAL around it! That is absolutely absurd to think that it would survive banging around in a wooden box.
I contacted support and was offered a refund or remake of the glass (and after another email of complaining), the representative offered a full refund.
Nonetheless, even with the full refund - I would not shop with this company again nor would I reccomend them - due to extremely long delivery (18 days, including weekends) and absolutely awful packing of glasswear inside a wooden box (shipping halfway across the world, from Netherlands to Texas, US).This is the something I never Saw - surprise your loveones
I never knew that such kind of website or organisation exist. It was my father's birthday and I was looking forward to do something special for him. Unfortunately something came up and everthing get messed.
One of the my friend told me about yoursurprise, these guys sell lot of personalized items, products and lot of stuff to gift. They make sure your love one get happy and surprised of the gift. And I got lot of ideas online, lot of gifts that amused me
so I took my time to talk to them and book something very special.
I got a huge persoalized poster of me and my father. I got it hanged in his room, it was huge and beautfiul.
Thanks for that moment.
About Your Surprise
Your Surprise is a company that offers a wide range of personalized gifts. Founded in 2005 in The Netherlands, the company has expanded its operations to Belgium, Germany, France, and the UK. Your Surprise has received awards for its excellence, including the prestigious "de Thuiswinkel Award" for the best webshop for household items. Their goal is to strengthen personal relationships through thoughtful gifts. They offer a variety of products including personalized clothing, beauty products, flowers, chocolates, calendars, and more. Customers can also find popular brands like Apple and Samsung, as well as beloved characters from Dutch and Belgian culture. If you have any complaints or feedback, you can reach out to Your Surprise through their website's contact form. Share your experience with Your Surprise to help others make informed decisions before making a purchase.
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Contact Information
Gouwepoort 3
4301 RZ Zierikzee
Netherlands
Categories Your Surprise
General | Gift Shops Reviews & Experiences
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Last update: November 2025
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Review with most votes
This is the something I never
I never knew that such kind of website or organisation exist. It was my father's birthday and I was looking forward to do something special for him. Unfortunately something came... Read onBy: Edgar Morris