Nova Direct Breakdown Cover45 reviews
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My current breakdown cover is going run out. I do not want to rebew it, I contacted them and infomrmed that I do not want to renew. They sent me a link to cancel it- the link will take you to pay £4.99 as their cancellation fee. Apparenty they store your card details for ever to automatically renew and if you do not want to renew , still you have to pay £4.99 to escape from the loop. I called their customer service, they said it is included in their so called ''terms and conditions''.
They are a malicious company trapping the customers with compltely unethical policies. You do not have the right not to choose to renew with tthem unless you pay.
I will report them to financial ombudsman service. Customers please stay away from tis fradulent people.Breakdown insurance
Disappointing and unethical company - AVOID DOING BUSINESS WITH NOVA DIRECT AT ALL COSTS.
On March 21 I discovered my car had a flat battery. Nova Direct sent a breakdown recovery vehicle for roadside assistance.
My vehicle was locked and would not respond to the electronic key fob. We needed to gain access to the cabin of the car so that we could open the bonnet and recharge the battery. So he took the manual key that was hidden inside the key fob and tried to use that to turn the manual key lock in the driver’s side door. But it didn’t work and the door would not open.
The breakdown guy was pretty hopeless. He thought the lock was jammed and needed oil. He didn’t have WD40 in his van, which I had to go and source myself to squirt in the manual lock. Then he tried over, and over and over again to turn the key (anti-clockwise).
He looked for another key entry point in the boot but couldn't locate one.
As a last resort he suggested he could dismantle the wing mirror to recharge the battery from the indicator light but he wasn’t insured to do so and thought he might break the mirror.
Then he said he had run out of ideas and left.
That night I called Nova Direct and explained all of this and they said it sounded like I needed a specialist locksmith, but because I hadn’t paid for extra key insurance they could not help. I accepted this. The Nova Direct representative did, however, say that if I succeeded in gaining access to my vehicle they could send out another call out (my policy entitles me to six in a year and this had been the first).
The next morning I attempted to gain access to the vehicle and did it fairly easily by turning the key CLOCKWISE. The representative they had sent had for some reason been unable to work this out. All i then needed was a jump start and charge on the battery.
I called Nova Direct only to be told they would not send a second call out for the same reason and each one had to be unique, despite their operative being at fault the night before and despite their call centre representative telling me that I would be supported by a second call out the night before.
All this has happened during the Coronavirus outbreak leaving me hampered and unable go use my car to get essential supplies.
This is a disappointing and unethical company - AVOID DOING BUSINESS WITH NOVA DIRECT AT ALL COSTS.Gadget cover
Very bad company who do not follow their own policy
STAY AWAY FROM THIS COMPANY DO NOT GET ANY KIND OF INSURANCE COVERBreakdown cover
Absolute disgrace of a company.
THIS COMPANY CHARGE YOU JUST TO NOT AUTO RENEW.
Thats right if you dont want to renew your policy they charge you £5.
If you complain they just say they follow FCA rules and its in the terms and conditions.
I've never known a company do this, i reckon this is only not banned because no one would think a company could be so unethical in charging something like this.
To add to this they won't cancel over the phone they took nearly 1 week to send the cancellation email and by that time the renewal had already started so they want even more money to cancel now.
All this to a 88 year old pensioner!Car breakdown cover
First use of service. Excellent response from initial reporting of problem to rapid arrival of mechanic and problem sorted
DO NOT BUY!!! £10.00 TO CANCEL AT £30.00 BREAKDOWN POLICY. FIFTEEN MINUTES ON THE PHONE TO CANCEL JUST TO BE TOLD THAT THEY WILL SEND A LINK TO CANCEL THE POLICY - THEN THE LITTLE SURPRISE OF PAYING A FIVE POUND ADMIN FEE AND A FIVE POUND CANCELLATION FEE!
I agree.
Disappointing and unethical company - AVOID DOING BUSINESS WITH NOVA DIRECT AT ALL COSTS.
On March 21 I discovered my car had a flat battery. Nova Direct sent a breakdown recovery vehicle for roadside assistance.
My vehicle was locked and would not respond to the electronic key fob. We needed to gain access to the cabin of the car so that we could open the bonnet and recharge the battery. So he took the manual key that was hidden inside the key fob and tried to use that to turn the manual key lock in the driver’s side door. But it didn’t work and the door would not open.
The breakdown guy was pretty hopeless. He thought the lock was jammed and needed oil. He didn’t have WD40 in his van, which I had to go and source myself to squirt in the manual lock. Then he tried over, and over and over again to turn the key (anti-clockwise).
He looked for another key entry point in the boot but couldn't locate one.
As a last resort he suggested he could dismantle the wing mirror to recharge the battery from the indicator light but he wasn’t insured to do so and thought he might break the mirror.
Then he said he had run out of ideas and left.
That night I called Nova Direct and explained all of this and they said it sounded like I needed a specialist locksmith, but because I hadn’t paid for extra key insurance they could not help. I accepted this. The Nova Direct representative did, however, say that if I succeeded in gaining access to my vehicle they could send out another call out (my policy entitles me to six in a year and this had been the first).
The next morning I attempted to gain access to the vehicle and did it fairly easily by turning the key CLOCKWISE. The representative they had sent had for some reason been unable to work this out. All i then needed was a jump start and charge on the battery.
I called Nova Direct only to be told they would not send a second call out for the same reason and each one had to be unique, despite their operative being at fault the night before and despite their call centre representative telling me that I would be supported by a second call out the night before.
All this has happened during the Coronavirus outbreak leaving me hampered and unable go use my car to get essential supplies.
This is a disappointing and unethical company - AVOID DOING BUSINESS WITH NOVA DIRECT AT ALL COSTS.Car did not start this morning, asked Nova to send recovery driver, they asked me if you are key worker need letter from police I told him don't need the letter. Spoke to Local Police, Officer told me we don's issue letter, Recovery company should read the advice on UK GOV website, made another call to explain, that you I don't need a letter. he refused to send recovery driver without providing confirmation letter from police. Just scam company won't do the business again.
Madelene Brown
About Nova Direct Breakdown Cover
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Details
Contact Information
3 Redwing Court Business Centre, Ashton Road
RM3 8QQ Romford
United Kingdom
📧 customer.service@nova-direct.com
Categories Nova Direct Breakdown Cover
Car services | Other Car Services Reviews & Experiences
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Last update: November 2024
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Break down cover
My current breakdown cover is going run out. I do not want to rebew it, I contacted them and infomrmed that I do not want to renew. They sent me a link to cancel it- the link wi... Read onBy: BIJOY JOSEPH