Nova Direct Breakdown Cover Reviews
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Breakdown
Do not take the risk of buying breakdown cover with Nova Direct. Please pay the extra and go with a reputable company, like AA, RAC or Green Flag.
I broke down on the M6 about 9pm with young children in the car. Thankfully I was near the services and managed to crawl along the hard shoulder into the services as my car lost power.
I called Nova for recovery as I have the top notch Gold membership. However, I was told to try and find a hotel as nobody could come out at night. And because I am in a safe location it’s not necessary to come out. Told to call back in the morning and maybe they can find a service to send out and tow me to a local garage. Only maybe.
My policy wielding states I have national recovery and onward travel but after three phone calls and questioning I was told I cannot receive this service as I am too far from home. Some kind of loophole and impossible to get.
I’d like to know what the poor buggers on the basic plan get.
It’s not nice breaking down with children in the car, at night and so far from home. Do not take the risk with this company, they are scam artists. You get what you pay for…you pay peanuts, you get monkeys.
It’s not niceBreak down cover
DO NOT BUY FROM THESE!!
I purchased breakdown cover and needed to claim within the 1st 30 days. They stated that ''Battery, Ignition or Electrical faults within the first 30 days of the commencement of the policy are not covered.'' They didn't even attend and left me at the side of the road even though I had a blown head gasket which is nothing to do with the exclusionsAbsolute joke
Easy enough to purchase.
Gold standard.. Thought best policy available for UK and Europe..
Luckily my issue was in the UK and not in Europe because they were absolutely pathetic..
My car oil warming light come on as I was sitting at the traffic lights. Pulled in to the side Rd as the light and oil warning alarm was flashing and the car started to make a very noisy knocking sound.. Being mechanically minded I knew it was a serious fault with the engine..
As I say pulled over to a safe spot and called the help line for assistance
Explained what happened and the guy said I wasn't covered because I had moved the car..
In affect it was not an emergency as I did not stop exactly where the breakdown occurred even though it was dangerous to do so..
And the car was driven..
I explained that the car was not able to move any further as the engine was now seized.
Still he said I was not be offered assistance as the car had not in the place where the initial breakdown occurred..
There was no reasoning with the guy whatsoever
Even though I explained that I was 30 miles from home with no one to help me..
And I had no idea where or how I was going to recover the car or get home..
I was deserted and left on the side of the road and left with no help at all..
Only grateful I didn't have the wife and kids with me..
So please avoid this company at all costs..
How did I get home..
I joined the Rac.. At the side of the road.. It asks if you are broken down now call..
I did and very shortly got me home..Breakdown cover
Worst company ever avoid just pay for decent cover
Breakdown cover
Do not use this company they will do anything not to validate your breakdown claim and have so many misc charges they don’t tell you about just take from your bank .
Break down cover
My current breakdown cover is going run out. I do not want to rebew it, I contacted them and infomrmed that I do not want to renew. They sent me a link to cancel it- the link will take you to pay £4.99 as their cancellation fee. Apparenty they store your card details for ever to automatically renew and if you do not want to renew , still you have to pay £4.99 to escape from the loop. I called their customer service, they said it is included in their so called ''terms and conditions''.
They are a malicious company trapping the customers with compltely unethical policies. You do not have the right not to choose to renew with tthem unless you pay.
I will report them to financial ombudsman service. Customers please stay away from tis fradulent people.Breakdown cover
Absolute disgrace of a company.
THIS COMPANY CHARGE YOU JUST TO NOT AUTO RENEW.
Thats right if you dont want to renew your policy they charge you £5.
If you complain they just say they follow FCA rules and its in the terms and conditions.
I've never known a company do this, i reckon this is only not banned because no one would think a company could be so unethical in charging something like this.
To add to this they won't cancel over the phone they took nearly 1 week to send the cancellation email and by that time the renewal had already started so they want even more money to cancel now.
All this to a 88 year old pensioner!