Boohoo Reviews

: 42
60% Would buy here again

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Megan
So I'll be honest I'm very disappointed, I'm a mother of two that hardly ever has spare money for myself especially as I am currently to unwell to work... I finally had some money for me and being ...Read on
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Sarah Jane
I have no issues with the products I have purchased- you get what you pay for. My issue is with customer service and delivery. I pay for next day delivery and never receive this service. I ordered ...Read on
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Ashley
Poor customer service!! Be aware when applying discounts, they can vanish off your bill and they are not willing to honour them when contacted. Poor quality cheap clothes overall waste of time! Read on
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Ania
I’ve left 2 stars only because I would be able leave the review. Mine experience is NEGATIVE, each time I order it never arrived on time and never get any updates informing me when I can expect my ...Read on
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Angelica Mcnutt
I ordered some cycling shorts and they come in time and told me a time when it would be here for, but the quality is awful for the price and my logo was on the back. Also had some wholes in! Not go...Read on

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    Would buy here again
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    Womens tall flare Jeans

    So I'll be honest I'm very disappointed, I'm a mother of two that hardly ever has spare money for myself especially as I am currently to unwell to work... I finally had some money for me and being to tall for all of my current Jean's which has made me feel self conscious and uncomfortable for years I thought I'd give boohoos tall range a go... long story short these Jean's fit lovely on the leg but they are a good 5 inches to big on the waist! They look like they're made for pregnant women they are so disproportionate to the point I cant wear them :( I'm gutted and I've already taken the labels off so cant return, I also ordered some black skinny Jean's in exactly the same size (6) and again really disproportionate, the legs where wide enough for my arms not my legs I couldn't even fit my narrow feet or calves in yet the waist was big. I so desperately needed Jean's for the winter and was so excited to finally have some that where long enough for me, I'm now back to square one and have spent most of my christmas money on a disappointment :(


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    Variety

    I have no issues with the products I have purchased- you get what you pay for. My issue is with customer service and delivery. I pay for next day delivery and never receive this service. I ordered products a week ago and received half the order today. No idea when I will receive the other half. I also placed another next day delivery order on Wednesday- today is sat and I still haven’t received it. Customer service is very poor- they tell me to wait two weeks. They don’t offer any refund of postage or acknowledge the poor service, they really don’t care. No direct telephone contact line so everything is in writing. They shouldn’t offer a service that they can’t offer.


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    Clothes

    Poor customer service!! Be aware when applying discounts, they can vanish off your bill and they are not willing to honour them when contacted. Poor quality cheap clothes overall waste of time!


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    My order

    I’ve left 2 stars only because I would be able leave the review. Mine experience is NEGATIVE, each time I order it never arrived on time and never get any updates informing me when I can expect my delivery. No phone to call and talk, messages on WhatsApp being ignored. Not impressed and won’t be buying again. Also not happy with quality of fabrics, cheap China fabrics that make you order more often as clothes won’t last more that 2 months. Since I’ve got my be t day delivery subscription I never received order on time, today waiting again and being ignored when asking when can I expect it to arrive. Overall unhappy customer, WOULDNT RECOMMENDED!!! Zero stars !!!


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    Cycling shorts

    I ordered some cycling shorts and they come in time and told me a time when it would be here for, but the quality is awful for the price and my logo was on the back. Also had some wholes in! Not good!


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    UK143950238

    I have ordered 3 items, two knitted coords (the one which actually was 'brave soul' brand - I didn't know that they sell other brands too, was very nice, the fabric was so soft and excellent quality. The other knitted co ord, which was 'boohoo brand', was quite itchy and scratchy on the skin :/ So it will be uncomfortable to wear, especially for the trousers).
    Anyway, the most disappointing part is the Jean jacket I have ordered in size 34 and guess what? It came in size 44 :p yeap, a little bit bigger than expected - actually sooooo much bigger. :/ I don't think I can manage to wear it... Is so heavy also and big for me. There is the return option, however since this is their fault I don't believe is fair for me to go through all this trouble for returning it back. Maybe I am going to give it as a present to someone else. Oh and note that there was no tag on the jacket..


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    Never delivered

    I ordered next day delivery on Thursday and boohoo were happy to take my money. No parcel arrived and I have contacted their customer service to be told due to their agreement with their carrier I have to wait 14 days in total before they will refund me. (Then another week for the refund to be processed) 3 weeks in total for next day delivery that was never delivered?
    Their agreement with their carrier is not my problem, they made an agreement with me and were happy to take my money and now I am without my parcel or my money.
    They also apparently do not have a complaints procedure... how convenient.


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    Jean's. Tops. Jumpers.

    Absolutely rubbish I spent over two hundred pounds. The Jean's and other denim items were tiny. I normally fit a 16 with wriggle room. They didn't even go over my legs!! The items that were ok are very badly made one jumper fell apart and frayed at the bottom when I was wearing it. Never ordering from here again. Cheap and nasty quality


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    Dresses & bra


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    MissS
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    MissS
    1 review

    Just now
    Clothes are sometimes faulty and not…
    Clothes are sometimes faulty and not inspected before dispatching. I've paid 5.99 for next day delivery and received a bra in inncorect size. Customer service is available on messenger and what's app but found it poor as no one apologized or took ownership I exchanged multiple messages with at least 9 agents. Also even they have messed up I had to make print out label and send them a proof so they can send my correct size. Half a day wasted there's was only 1 item on my order. In general clothes are poor quality, thin and arrived faulty few times which is unacceptable. Also I don't ever wrote reviews but few days ago I was unsure about boohoo gave it another go and they messed up. The bra is ok but not worth £14 more like £5-£8 basic black padded thick bra.


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    boohoo premier

    Bought the boohoo premier, hoping it would save me money that would have been spent on deliveries.


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