Boohoo - Overall Rating based on 61 reviews
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turyifg
Customer -support- number +1.8.0.5.7.0.6.7.4.6.6
phone number +1.805.706.7466
Customer service helpline ...no. +1.8.0.5.7.0.6.7.4.6.6yiygiyf
Idealo let me save a lot of money and way me through out to the best deals around. There are lot of products, varities and categories cUSTOMER sRVICE pHONE NUMBER +1 805 420 3008
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Very useful website, especially if you buy things online.UK185643665
Dear Lenny
Thank you for your email. Thank you also for the next day delivery fee refund. I am not satisfied with your resolution due to the following reasons:
Monday 12th December 2022: I placed an order which was meant to be delivered next day. Because the dress was meant to be worn on Sunday 18th of December for the choir's special presentation, I requested a next day delivery service.
Thursday 15th December: I sent an email to you asking for a refund for the next delivery fee. I finally received an email from EVRI confirming parcel was ready for collection at the agreed location. I had a 2 day church program which started this day and finished 10 pm. The EVRI location closes at 11 pm
Friday 16th December (afternoon): I received an email from EVRI thanking me for collecting my parcel.... this never happened as I was in the office. I tried calling the store, but the number either rings out or does not connect. This was the second day of the church program which also ended 10 pm. EVRI store closed at 11 pm.
Saturday 17th December: I took a cab from my house to the EVRI store (cost me around £7.40). I got there and someone with the name of Raj took my number and screenshots of the emails sent by EVRI. He said he would investigate the issue, look into the CCTV cameras and csll me back that day. I explained I need to get this resolved on the day because that dress is to be worn on Sunday. He said he will involve the store manager who starts his shift in the afternoon. I left cause I had to attend a program in church and emphasised I would come back in the evening. During the day, I was informed that a regular customer had placed several Boohoo orders and someone gave the customer my parcel by mistake. This is outrageous as this means that the first security measure to avoid these kinds of mistakes was overlooked: you need an ID to match the name on the parcel. This principle was clearly not followed. I was told that the 'frequent customer' is due to collect a parcel that evening at which point they will explain the issue to the customer and won't release his parcel until mine is returned.
Saturday 17th December - 6.45 pm: I went back to the store, explain the situation again and at first, I was told the manager is not available. Magically, Pedro, the store manager, spoke to me. He confirmed he was aware of my situation. He confirmed he was waiting for the frequent customer as there don't have contact details of those who place orders. I waited until 8 pm as I was determined to get my choir uniform for the next day. Pedro understood and offered a hot beverage which I nicely declined, I wanted my dress and get home. But it was getting cold and I was hungry and by the time I get home is too late for me to cook. So I bought some this to eat that I could quickly heat up once I arrived home (it was a Tesco store). I spent around £7.70 pm. Upon leaving, Pedro wanted to give me something: a bouquet of flowers, he felt really bad for me. Again, I nicely declined them cause I was upset as I started to realise that I will not have the dress sing with the choir tomorrow.
Sunday 18th December: I went to church with a dress one size smaller. No once from the store got back to me with any update.
Monday 19th December: I don't have a dress, really disappointing service from Boohoo and EVRI, especially when no attention to detail is provided to their work, promises are not kept and there is no phone number to reach either of the companies. People are looking for work, open a call centre!
My request: I want full refund for the dress: £31.87; and be compensated for the cab I took and the food I had to buy which comes to a total of £15.10 (£7.70 plus £7.40). The grand total will be £46.97.
I am posting this on Social media. I hope to hear from you soon.I paid for next day delivery as I needed it that day before I go away I still haven't recieved it Boohoo saying DPD have it DPD saying boohoo have it .. load of ... I definitely won't be ordering again
𝓒𝓤𝓢𝓣𝓞𝓜𝓔𝓡 𝓢𝓔𝓡𝓥𝓘𝓒𝓔 𝓟𝓗𝓞𝓝𝓔 𝓝𝓤𝓜𝓑𝓔𝓡 +1(8)(𝓞)(5)(4)(1)(0)(5)(0)(4)(0) 𝓗𝓔𝓐𝓓𝓠𝓤𝓐𝓡𝓣𝓔𝓡𝓢 𝓟𝓗𝓞𝓝𝓔 𝓝𝓤𝓜𝓑𝓔𝓡 +1(8)(𝓞)(5)(4)(1)(0)(5)(0)(4)(0) 𝓛𝓘𝓥𝓔 𝓟𝓔𝓡𝓢𝓞𝓝 𝓟𝓗𝓞𝓝𝓔 𝓝𝓤𝓜𝓑𝓔𝓡 +1(8)(𝓞)(5)(4)(1)(0)(5)(0)(4)(0) 𝓒𝓤𝓢𝓣𝓞𝓜𝓔𝓡 𝓢𝓔𝓡𝓥𝓘𝓒𝓔 𝓟𝓗𝓞𝓝𝓔 𝓝𝓤𝓜𝓑𝓔𝓡 +1((8)(𝓞)(5)(4)(1)(0)(5)(0)(4)(0) 𝓗𝓔𝓐𝓓𝓠𝓤𝓐𝓡𝓣𝓔𝓡𝓢 𝓟𝓗𝓞𝓝𝓔 𝓝𝓤𝓜𝓑𝓔𝓡 +1(8)(𝓞)(5)(4)(1)(0)(5)(0)(4)(0) 𝓛𝓘𝓥𝓔 𝓟𝓔𝓡𝓢𝓞𝓝 𝓟𝓗𝓞𝓝𝓔 𝓝𝓤𝓜𝓑𝓔𝓡 +1(8)(𝓞)(5)(4)(1)(0)(5)(0)(4)(0)2 women's dresses
I ordered 2 dresses for my wife and paid extra for express delivery 1-2 days.
Today was the deadline to receive the order and suddenly I get an email sating my order had been delivered. After enquiring, they for no reason decided that my order should be delivered to a collection point, even though I gave my full address and there is people at home ALL the time. I am not able to collect and also paid for the extra charge of the express delivery to have it sent to my home.
When contacting the customer service is appalling the level of ineptitude that can be found. No help whatsoever to the point on just telling "you collect or the product is returned to us". Just like that, they make the mistake but offer no help or anything, no acknowledgement of the extra money paid that so far they do not want to give back! And just the fact that you take the time to buy from them and expect them to fullfill their own temrs and conditions but they just want to rip your money!Clothing
I’m very disappointed that boohoo continue to use Hermes for delivery rather than sourcing an alternative courier. The delays in receiving orders is very discouraging. My order has been delivered to the local shop who tells me they haven’t received order from Hermes, I’m disappointed and frustrated that I can’t travel with my parcel. Also there is a long delay with response from boohoo WhatsApp customer services and would suggest that you do better and respond promptly as there is currently no customer satisfaction.
2 giftcards
I bought 2 gift cards as a birthday present to be delivered by email almost 3 weeks ago. On the recipient’s birthday in September, I received an email from BooHoo that my gift cards were sent. However, they were never received. Somehow my gift cards/order number got lost in the ether and I could only prove that I bought them by sending a screenshot of the transaction from my bank app. After more than 2 weeks of hassle and daily contact with the complaints department, the gift cards were finally received. The complaints department said they requested to resend these gift cards daily but never materialised in the recipient’s email box. And no compensation offered. An absolute disgrace and will never use again.
dlkn
for next day. I was told that there system automatically sets the delivery to standard and its my job to change it to Premier (even though I added Premier to my basket) what a scam! I bet they have caught out thousands of customers with this! I asked for my order to be cancelled, they said no ( even though it hadn't been sent at this point, I asked for the £7.99 to be refunded they said no again, even though I have paid for a service and they have not provided. I then asked to make a complaint, to which I was told, this is not a hotline!!!! And refused to give me any details to complain to. I found the details myself and made a complaint and they do NOT care!! Do not shop with this scamming
customer support phone number+1-8-O=5-6-O=8-5=4-O=6
customer service phone number+1=8-O)(5-6=O-8=5-4=O-67 dresses
Bought 7 dresses. So excited to open it when received. Tried them on and was unhappy. All poor quality and cheap looking materials. I will never shop again with boohoo. I know the quality is bad as my daughter gave me Xmas present in 2017 from boohoo. I thought they have change their workmanship since they acquire many high street shops but it’s the same.
Never again.Have been waiting for my clothes to arrive. Theres no communication whatsoever. They claimed you could track the clothes but i havent been able to since they allegedly left the UK. Its been weeks! Never purchasing from them again.
2 jackets
I paid for next day delivery as I needed it that day before I go away I still haven't recieved it Boohoo saying DPD have it DPD saying boohoo have it .. load of ... I definitely won't be ordering again
Cargo trousers
Negative feedback
I order an cargo trousers i choose the next day delivery cost of £4.99 but it didn’t came and i text them they just offer me to refurd £1 for the less of their standard delivery cost £3.99 what a shame for the company to offer a refund of £1 for that such inconvenient better not to purchase to this company anymoreTwo coloured jeans
Two coloured jeans each leg a different colour denium. Slightly flared, straight 90s fit, with a split on each hem, we're slightly long but OK for the price and 90s vibe. Happy with the purchase and let me know plsrecieved it on time. Will purchase again from the brand. Does any one know what the sizing is like for their biker jackets?
A black pant
So they have collaborated with some sort of worse delivery company. Those people don't care for our parcels and just throw away them randomly!!
Jumpsuits
2 x jumpsuits, both size 14 but terrible fit, too tight to even get over my legs which seem to fit perfectly for size 14's in other shops.
Everything I order from here seems to be badly sized these days.UK158700463
Scammers! I placed an order with this company and added the Premier delivery package to my basket next day delivery), I checked out, all was fine. The next day I went onto my account to see what time my order would be delivered, when I checked, it showed the delivery was standard delivery 3-5 days. I went onto online chat and asked why its showing as standard as I'd paid £7.99 for next day. I was told that there system automatically sets the delivery to standard and its my job to change it to Premier (even though I added Premier to my basket) what a scam! I bet they have caught out thousands of customers with this! I asked for my order to be cancelled, they said no ( even though it hadn't been sent at this point, I asked for the £7.99 to be refunded they said no again, even though I have paid for a service and they have not provided. I then asked to make a complaint, to which I was told, this is not a hotline!!!! And refused to give me any details to complain to. I found the details myself and made a complaint and they do NOT care!! Do not shop with this scamming,poor service, lying company!! First and last time I will ever deal with bohoo.
UK158113361
Parcel not delivered by Royal Mail but marked as delivered. No help or constructive response from Boohoo Customer Service. Ignoring my emails!!
2DRESS AND BELT AND TIGHTS
PAID FOR NEXT DAY DELIVERY AND DIDNT ARRIVE AND NOW GETING RUN AROUND FROM CUSTOMER SERVICE WHICH IS CRAP WILL NEVER EVER ORDER AGAIN AVOID AT ALL COSTS OFFERING ME A £5 VOUCHER AS IF I WANT THIS ALL I WWANTED WAS WHAT I PAID FOR THEY ARE THIEVES AND AFTER READING REVIEWS I DONT SEEHOW THEY ARE STILLIN BUSINESS. TRADING STANDARDS ARE GOING TO BE INFORMED
Many
I buy all of my clothes from Boohoo, I don't have to worry about their sizes - I am a 12 and everything fits. Out of my entire summer wardrobe one item didn't cone up to scratch. Can't fault them and won't be buying anywhere else! Affordable, stylish, next day delivery A*
Horrible customer service
While on the app today I tied to place an order however it wasn't accepting any of my card so I used my computer to order on the Web page. As a student I try to save money and used a promotion code however as my previous attempts had not been successful it said my promotion had already been used so I waited and after waiting half an hour my basket had disappeared. I repacked my basket and entered the promotion code which was this time accepted I ordered and received and email to say I it was accepted however I now had 2 orders on my account. When contacting Boohoo they said they couldn't cancel my order and I would just have to return what I wouldn't want however I have now had to pay £10 for delivery for 2 orders I dont want and they cannot offer me any compensation for the delivery fees or double order as reson 1) the promotion shouldn't have been accepted in the first place and reason 2) it was my choice to order it twice. Very disappointed
Never arrived but monies were taken from account
I placed a order with Boohoo on the 28th March 2021. I received no conformation email. The monies of €137.19 was taken from account on the 29th March 2021.
I have been in dispute with them since the 6th of April 2021 and I still none the wiser as to where the order is (as I don't have a order number) or return of my money to my account.
No phone number to call them on. I have been dealing with them on WhatsApp's messenger, and also email. I am extremely disappointed with their customer services .Hi Trish,
I am so sorry to hear about the problem that you have gone with Boohoo as I too am having the same issue. Parcel was delivered to the wrong address, I was informed of this by the Post Office using the tracking number given but yet Boohoo have told me that I need to get a crime reference number from the police which they will not give because the parcel was not stolen and never delivered to my address. The customer service is not too bad as they are responding to my emails but have now disappointed me by saying they can proceed no further without a crime reference number. I am not sure where you are with your case but I will not be leaving this as £124 has to be accounted for. Please let me know how you are getting on.
Warm regards.
Lolitta.
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