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for next day. I was told that there system automatically sets the delivery to standard and cUSTOMER sRVICE pHONE NUMBER +1...8O5...301...7042
cUSTOMER support pHONE NUMBER +1.8.0.5.3.0.1.7.0.4.2its my job to change it to Premier (even though I added Premier to my basket) what a scam! I bet they have...turyifg
Customer -support- number +1.8.0.5.7.0.6.7.4.6.6
phone number +1.805.706.7466
Customer service helpline ...no. +1.8.0.5.7.0.6.7.4.6.6yiygiyf
Idealo let me save a lot of money and way me through out to the best deals around. There are lot of products, varities and categories cUSTOMER sRVICE pHONE NUMBER +1 805 420 3008
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Very useful website, especially if you buy things online.UK185643665
Dear Lenny
Thank you for your email. Thank you also for the next day delivery fee refund. I am not satisfied with your resolution due to the following reasons:
Monday 12th December 2022: I placed an order which was meant to be delivered next day. Because the dress was meant to be worn on Sunday 18th of December for the choir's special presentation, I requested a next day delivery service.
Thursday 15th December: I sent an email to you asking for a refund for the next delivery fee. I finally received an email from EVRI confirming parcel was ready for collection at the agreed location. I had a 2 day church program which started this day and finished 10 pm. The EVRI location closes at 11 pm
Friday 16th December (afternoon): I received an email from EVRI thanking me for collecting my parcel.... this never happened as I was in the office. I tried calling the store, but the number either rings out or does not connect. This was the second day of the church program which also ended 10 pm. EVRI store closed at 11 pm.
Saturday 17th December: I took a cab from my house to the EVRI store (cost me around £7.40). I got there and someone with the name of Raj took my number and screenshots of the emails sent by EVRI. He said he would investigate the issue, look into the CCTV cameras and csll me back that day. I explained I need to get this resolved on the day because that dress is to be worn on Sunday. He said he will involve the store manager who starts his shift in the afternoon. I left cause I had to attend a program in church and emphasised I would come back in the evening. During the day, I was informed that a regular customer had placed several Boohoo orders and someone gave the customer my parcel by mistake. This is outrageous as this means that the first security measure to avoid these kinds of mistakes was overlooked: you need an ID to match the name on the parcel. This principle was clearly not followed. I was told that the 'frequent customer' is due to collect a parcel that evening at which point they will explain the issue to the customer and won't release his parcel until mine is returned.
Saturday 17th December - 6.45 pm: I went back to the store, explain the situation again and at first, I was told the manager is not available. Magically, Pedro, the store manager, spoke to me. He confirmed he was aware of my situation. He confirmed he was waiting for the frequent customer as there don't have contact details of those who place orders. I waited until 8 pm as I was determined to get my choir uniform for the next day. Pedro understood and offered a hot beverage which I nicely declined, I wanted my dress and get home. But it was getting cold and I was hungry and by the time I get home is too late for me to cook. So I bought some this to eat that I could quickly heat up once I arrived home (it was a Tesco store). I spent around £7.70 pm. Upon leaving, Pedro wanted to give me something: a bouquet of flowers, he felt really bad for me. Again, I nicely declined them cause I was upset as I started to realise that I will not have the dress sing with the choir tomorrow.
Sunday 18th December: I went to church with a dress one size smaller. No once from the store got back to me with any update.
Monday 19th December: I don't have a dress, really disappointing service from Boohoo and EVRI, especially when no attention to detail is provided to their work, promises are not kept and there is no phone number to reach either of the companies. People are looking for work, open a call centre!
My request: I want full refund for the dress: £31.87; and be compensated for the cab I took and the food I had to buy which comes to a total of £15.10 (£7.70 plus £7.40). The grand total will be £46.97.
I am posting this on Social media. I hope to hear from you soon.I paid for next day delivery as I needed it that day before I go away I still haven't recieved it Boohoo saying DPD have it DPD saying boohoo have it .. load of ... I definitely won't be ordering again
𝓒𝓤𝓢𝓣𝓞𝓜𝓔𝓡 𝓢𝓔𝓡𝓥𝓘𝓒𝓔 𝓟𝓗𝓞𝓝𝓔 𝓝𝓤𝓜𝓑𝓔𝓡 +1(8)(𝓞)(5)(4)(1)(0)(5)(0)(4)(0) 𝓗𝓔𝓐𝓓𝓠𝓤𝓐𝓡𝓣𝓔𝓡𝓢 𝓟𝓗𝓞𝓝𝓔 𝓝𝓤𝓜𝓑𝓔𝓡 +1(8)(𝓞)(5)(4)(1)(0)(5)(0)(4)(0) 𝓛𝓘𝓥𝓔 𝓟𝓔𝓡𝓢𝓞𝓝 𝓟𝓗𝓞𝓝𝓔 𝓝𝓤𝓜𝓑𝓔𝓡 +1(8)(𝓞)(5)(4)(1)(0)(5)(0)(4)(0) 𝓒𝓤𝓢𝓣𝓞𝓜𝓔𝓡 𝓢𝓔𝓡𝓥𝓘𝓒𝓔 𝓟𝓗𝓞𝓝𝓔 𝓝𝓤𝓜𝓑𝓔𝓡 +1((8)(𝓞)(5)(4)(1)(0)(5)(0)(4)(0) 𝓗𝓔𝓐𝓓𝓠𝓤𝓐𝓡𝓣𝓔𝓡𝓢 𝓟𝓗𝓞𝓝𝓔 𝓝𝓤𝓜𝓑𝓔𝓡 +1(8)(𝓞)(5)(4)(1)(0)(5)(0)(4)(0) 𝓛𝓘𝓥𝓔 𝓟𝓔𝓡𝓢𝓞𝓝 𝓟𝓗𝓞𝓝𝓔 𝓝𝓤𝓜𝓑𝓔𝓡 +1(8)(𝓞)(5)(4)(1)(0)(5)(0)(4)(0)2 women's dresses
I ordered 2 dresses for my wife and paid extra for express delivery 1-2 days.
Today was the deadline to receive the order and suddenly I get an email sating my order had been delivered. After enquiring, they for no reason decided that my order should be delivered to a collection point, even though I gave my full address and there is people at home ALL the time. I am not able to collect and also paid for the extra charge of the express delivery to have it sent to my home.
When contacting the customer service is appalling the level of ineptitude that can be found. No help whatsoever to the point on just telling "you collect or the product is returned to us". Just like that, they make the mistake but offer no help or anything, no acknowledgement of the extra money paid that so far they do not want to give back! And just the fact that you take the time to buy from them and expect them to fullfill their own temrs and conditions but they just want to rip your money!Clothing
I’m very disappointed that boohoo continue to use Hermes for delivery rather than sourcing an alternative courier. The delays in receiving orders is very discouraging. My order has been delivered to the local shop who tells me they haven’t received order from Hermes, I’m disappointed and frustrated that I can’t travel with my parcel. Also there is a long delay with response from boohoo WhatsApp customer services and would suggest that you do better and respond promptly as there is currently no customer satisfaction.
2 giftcards
I bought 2 gift cards as a birthday present to be delivered by email almost 3 weeks ago. On the recipient’s birthday in September, I received an email from BooHoo that my gift cards were sent. However, they were never received. Somehow my gift cards/order number got lost in the ether and I could only prove that I bought them by sending a screenshot of the transaction from my bank app. After more than 2 weeks of hassle and daily contact with the complaints department, the gift cards were finally received. The complaints department said they requested to resend these gift cards daily but never materialised in the recipient’s email box. And no compensation offered. An absolute disgrace and will never use again.
dlkn
for next day. I was told that there system automatically sets the delivery to standard and its my job to change it to Premier (even though I added Premier to my basket) what a scam! I bet they have caught out thousands of customers with this! I asked for my order to be cancelled, they said no ( even though it hadn't been sent at this point, I asked for the £7.99 to be refunded they said no again, even though I have paid for a service and they have not provided. I then asked to make a complaint, to which I was told, this is not a hotline!!!! And refused to give me any details to complain to. I found the details myself and made a complaint and they do NOT care!! Do not shop with this scamming
customer support phone number+1-8-O=5-6-O=8-5=4-O=6
customer service phone number+1=8-O)(5-6=O-8=5-4=O-67 dresses
Bought 7 dresses. So excited to open it when received. Tried them on and was unhappy. All poor quality and cheap looking materials. I will never shop again with boohoo. I know the quality is bad as my daughter gave me Xmas present in 2017 from boohoo. I thought they have change their workmanship since they acquire many high street shops but it’s the same.
Never again.Have been waiting for my clothes to arrive. Theres no communication whatsoever. They claimed you could track the clothes but i havent been able to since they allegedly left the UK. Its been weeks! Never purchasing from them again.
2 jackets
I paid for next day delivery as I needed it that day before I go away I still haven't recieved it Boohoo saying DPD have it DPD saying boohoo have it .. load of ... I definitely won't be ordering again
Cargo trousers
Negative feedback
I order an cargo trousers i choose the next day delivery cost of £4.99 but it didn’t came and i text them they just offer me to refurd £1 for the less of their standard delivery cost £3.99 what a shame for the company to offer a refund of £1 for that such inconvenient better not to purchase to this company anymoreTwo coloured jeans
Two coloured jeans each leg a different colour denium. Slightly flared, straight 90s fit, with a split on each hem, we're slightly long but OK for the price and 90s vibe. Happy with the purchase and let me know plsrecieved it on time. Will purchase again from the brand. Does any one know what the sizing is like for their biker jackets?
A black pant
So they have collaborated with some sort of worse delivery company. Those people don't care for our parcels and just throw away them randomly!!
Jumpsuits
2 x jumpsuits, both size 14 but terrible fit, too tight to even get over my legs which seem to fit perfectly for size 14's in other shops.
Everything I order from here seems to be badly sized these days.UK158700463
Scammers! I placed an order with this company and added the Premier delivery package to my basket next day delivery), I checked out, all was fine. The next day I went onto my account to see what time my order would be delivered, when I checked, it showed the delivery was standard delivery 3-5 days. I went onto online chat and asked why its showing as standard as I'd paid £7.99 for next day. I was told that there system automatically sets the delivery to standard and its my job to change it to Premier (even though I added Premier to my basket) what a scam! I bet they have caught out thousands of customers with this! I asked for my order to be cancelled, they said no ( even though it hadn't been sent at this point, I asked for the £7.99 to be refunded they said no again, even though I have paid for a service and they have not provided. I then asked to make a complaint, to which I was told, this is not a hotline!!!! And refused to give me any details to complain to. I found the details myself and made a complaint and they do NOT care!! Do not shop with this scamming,poor service, lying company!! First and last time I will ever deal with bohoo.
UK158113361
Parcel not delivered by Royal Mail but marked as delivered. No help or constructive response from Boohoo Customer Service. Ignoring my emails!!
2DRESS AND BELT AND TIGHTS
PAID FOR NEXT DAY DELIVERY AND DIDNT ARRIVE AND NOW GETING RUN AROUND FROM CUSTOMER SERVICE WHICH IS CRAP WILL NEVER EVER ORDER AGAIN AVOID AT ALL COSTS OFFERING ME A £5 VOUCHER AS IF I WANT THIS ALL I WWANTED WAS WHAT I PAID FOR THEY ARE THIEVES AND AFTER READING REVIEWS I DONT SEEHOW THEY ARE STILLIN BUSINESS. TRADING STANDARDS ARE GOING TO BE INFORMED
Many
I buy all of my clothes from Boohoo, I don't have to worry about their sizes - I am a 12 and everything fits. Out of my entire summer wardrobe one item didn't cone up to scratch. Can't fault them and won't be buying anywhere else! Affordable, stylish, next day delivery A*
Horrible customer service
While on the app today I tied to place an order however it wasn't accepting any of my card so I used my computer to order on the Web page. As a student I try to save money and used a promotion code however as my previous attempts had not been successful it said my promotion had already been used so I waited and after waiting half an hour my basket had disappeared. I repacked my basket and entered the promotion code which was this time accepted I ordered and received and email to say I it was accepted however I now had 2 orders on my account. When contacting Boohoo they said they couldn't cancel my order and I would just have to return what I wouldn't want however I have now had to pay £10 for delivery for 2 orders I dont want and they cannot offer me any compensation for the delivery fees or double order as reson 1) the promotion shouldn't have been accepted in the first place and reason 2) it was my choice to order it twice. Very disappointed
About Boohoo
You want it, we got it! Boohoo was once ‘Manchester's best-kept secret’, but has since spread its wings to other countries. With commercials for trendy youngsters in stylish clothes, hanging around in landscapes that are just as stylish, they try to conquer the market. Do they succeed? Leave your reviewto let others know what you think of the quality of their clothing, their customer service and of the fashion they offer.
What is Boohoo?
Boohoo.com is a UK-based online fashion retailer that was founded in 2006 by the young fashion experts and enthusiastsMahmud Kamani and Carol Kane. Boohoo is an online clothing retailer that quickly became a trusted global brand synonymous with quality at the right price; thanks to the development policies undertaken by the corporate entourage over the years, today this company is able to act as a reference point for all the users who are looking for fashion clothing to wear on any occasion.
Proving itself as one of the most efficient online activities in the industry, like Zaful, Displate and QP jewellers just to mention some of the companies that have most conquered the online clothing market in recent years, Boohoo has immediately gained the loyalty of over one a million fans around the world and by virtue of the public success, in 2012 the company had already taken hold on an intercontinental level by launching its brand in Australia and the United States, to then proceed with the opening of the first HQ in London: since 2013, over four million users felt in love with the particular vision of a company that makes maximum customer satisfaction and social commitment its strength.
Boohoo's Clothing is Fashion
Boohoo jacket, Boohoo men's suits, swim andbeachwear for £ 5, Denim dresses, New Look tops, Boohoo shoe Trainers and Ankle Boots, Newlook shoes as well as many personalized accessories for men and women which can be viewed by connecting directly to the online platform. Boohoo works with dedication to offer its customers quality clothing at the best market price; thanks to the constant and careful commitment of the various teams of fashion specialists located in the offices of Burnley, Leicester, Manchester, Berlin, Paris, Sidney, Los Angeles and New York, every customer can use innovative mobile apps and the help of the efficient customer support to make fashion purchases at the conditions that satisfy the most.
Boohoo's prices
Boohoo has always based its business on an excellent price-quality ratio, as the company believes that only in this way it is possible to meet specific users’ needs. With prices for men's and women's dresses ranging from a minimum of £5 to a maximum of £30, and an average of around £10 - £20, anyone can find the clothes they are looking for to wear on every occasion, and proceed to their purchase without having to face hidden costs; a business model adopted by competitors like Zaful or Next Clothes, and that today finds its greatest example in innovative online platforms like Boohoo.
£4.75 Halterneck Plunge Swimsuit, £8.00Yellow Snake Micro Mini Grab Bag, £11.20 Mesh & Lace Babydoll & String Set, £12.60 Boohoo man Quavo Velour Sweater with Rib, £10.50 Boohooman Double Buckle Sandal, Boohoo plus size, as well as Zara clothes on sale with the formula everything5pounds; on Boohoo you can find daily deals at 30%, discounts up to 50%, Boohoo sales for premium subscribers, and many other offers designed specifically for all male and female users.
Depending on the season, on Boohoo you can also find offers up to 70% on all purchases relating to new arrivals, and take advantage of the standard delivery at just £3.99 to receive the clothing you wish to wear directly at your home.
How did Boohoo get so successful?
Boohoo has always based its business on an excellent price-quality ratio, as the company believes that only in this way it is possible to meet specific users’ needs. With prices for men's and women's dresses ranging from a minimum of £5 to a maximum of £30, and an average of around £10 - £20, anyone can find the clothes they are looking for to wear on every occasion, and proceed to their purchase without having to face hidden costs; a business model adopted by competitors like Zaful or Next Clothes, and that today finds its greatest example in innovative online platforms like Boohoo.
Which other companies does Boohoo own?
- Boohooman
- PrettyLittleThing
- Nasty Gal
Services of Boohoo
Boohoo offers everything that has to do with fashion; You can find and combine thousands of fashion styles for both ladies and gentlemen. Looking for the newest top,jumpsuit, pump? Or maybe complete your collection with interesting accessories? Or are you just looking for a nice offer in sales? Via their website, you can easily search and order. They have many offers for free delivery. You can pay via credit card (Visa or MasterCard) or PayPal. Who wants to stay posted on the newest fashion and wants to receive exclusive special offers there is a Boohoo newsletter you can subscribe to. And of course, the company makes use of all the important social media, like Facebook, Twitter, YouTube, Instagram, Google+, Pinterest and SnapChat. And they have their blog.
How long will it take for Boohoo to delivery my parcel?
Boohoo is an online store that allows you to make purchases in the way that best suits customers’ specific needs and for this, in addition to the many discounts and interesting offers that people can take advantage of every day, all users can choose the shipping method that makes to their case.
From standard shipping to £3.99 for national deliveries up to 5 days, to detailed international Next Day shipping services that offer special guarantees based on the user’s needs; Boohoo allows you to choose the operator you want, as well as gives you the opportunity to have the package delivered to neighbors and other trusted people in case you have problems in meeting the courier on the set date.
Thanks to an efficient logistics network supported by over 4000 operators located all over the world, those who prefer to collect the package by themselves, can select the nearest collection point and go in person at the most appropriate time.
Boohoo's Customer Service
Boohoo UK takes its users' needs seriously and for this, whether it is to have advice on the various clothes on sale or more information about the different services available, the customer service is always ready to support you. You can contact Boohoo experts via twitter, facebook, email or WhatsApp, to talk directly with an operator and find answers to your questions; the service is active 24 hours, 7 days a week and allows you to be always up to date about the latest news, as well as to examine the doubts of other users who have relied on Boohoo to better meet their clothing needs over time.
Boohoo's Refund and Return Policy
Since the objective of Boohoo's experts is the maximum customer satisfaction, the company is always committed to promoting purchase conditions that can benefit every user, such as the right of return at specific terms for each item purchased.
For anyone interested in more information, on the Boohoo online platform it is possible to find all the details regarding how to cancel an order, the preparation of the package to be sent, and the conditions under which the clothing can be returned: possibility of return up to 14 days from receipt of the goods even in the event that the original package is no longer available, cancellation of shipping and full refund of the item, download of the label directly from the website, and to better protect the health of the loyal users, prohibition of the return of cosmetics, jewellery and intimate goods in the event that the seal of hygiene has been broken.
Boohoo's Promotions
Boohoo provides refer-a-friend programs to receive vouchers and 30% discounts on new customers' purchases, opportunities for students who want to buy quality clothing at low prices, or become a brand ambassador and thus combine their studies with their own passions, as well as affiliations programs for partners who wish to become part of the international brand Boohoo.
To find out about all the promotions and Boohoo promo codes, such as the recycling program for example, it is advisable to visit the company's website and social pages, as here are published opportunities that vary according to Boohoo's social plans; recently the team is looking for songwriters, DJs and producers to expand the staff of creative artists at support of their marketing campaigns and the charity initiatives in which the online clothing company is engaged: Boohoo is very active in the social field, and part of his interests is aimed at improving the daily living conditions of the world's poorest citizens.
What people like from Boohoo's clothing
In a market where every user has the possibility to connect to the companies of all over the world, it is very difficult to build loyalty even when you commit yourself with maximum dedication; for this reason we cannot but appreciate a company that every day manages to satisfy the particular intimate needs of millions of users, while simultaneously supporting a better future for the benefit of all those who have few resources to reach own goals.
The variety of clothing available to customers, the quality of the garments combined with the price available to everyone, the online user-friendly apparel shop, and the excellent customer service via social networks and email; reading the online Boohoo reviews UK it immediately becomes clear that this is a young and dynamic company, based on social business principles from which it has been possible to develop a reliable reality over time.
Since its debut on the stock exchange, many partners are also quite attracted by the value of the shares, as well as curious to see how such a young company manages to grow in the stock market; there are big expectation after that in April 2018, Boohoo announced double revenue compared to the previous year: up to £580 million and a 22 per cent increase in customers
What are the most important complaints that people have about Boohoo?
Boohoo is a company able to satisfy the needs of those who turn to its attention, nevertheless, it happens that there are cases in which for one reason or another the service did not turn out to be up to expectations.
As reported by users who have had a not so positive experience, there were cases of communication issues due to the social platforms used by the company, and some delivery delays; few cases instead where incorrect goods were delivered, and completely absent the situations of fraud.
Is Boohoo safe?
Buying online always involves risks and that is why customers should always take precautions. Despite this, Boohoo over the years has been able to demonstrate that it takes users' cybersecurity seriously and thanks to the constant work of the entourage of specialists, the company rarely puts the safety of transactions at risk. Therefore, it can be concluded that Boohoo is a safe company to buy from!
There is always uncertainty due to the algorithms on which the latest generation intelligent systems are based, and this is a general situation that concerns every purchase made online; but as long as on the other side of the screen there is a flesh-and-blood team of experts ready to come to customers’ aid, every user has very little to worry about and on the contrary, many opportunities to take advantage of.
Do you have any complaints, compliments or suggestions for Boohoo?
Has something gone wrong with your order, then you can contact Boohoo's customer service through an online contactform.
If an order is not to your satisfaction, then you can return it within the first 14 days with the price card still intact. To avoid the problem that the size is different than you expected, you can find an online sizing table. You can track your package on the site. If you have any questions, you can contact them on Twitter.
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Contact Information
PO BOX 553
BB11 9GD BURNLEY
United Kingdom
Categories Boohoo
Online shopping | Fashion Reviews & Experiences
Page Statistics
Seite online seit: 7 February 2017
Letzte aktualisierung: 14 February 2025
Review with most votes
Communication is a struggle
Ordered a few dresses and 1 pair of shoes here. The dresses are great, but the shoes are just way too small. After a bit of a struggle due to very bad communication with t... Read onBy: Rachel Haynes