Boohoo - Overall Rating based on 61 reviews
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Dresses
Love it I bought three dresses recently I really like it it
Flared split tousers and jacket
I ordered a pair of pale blue Trousers with a split leg and a matching jacket. I thought these would be great for when lockdown is lifted They arrived after a week and i was excited to try them on but soon disapointed..the trousers were ok if you are 6ft5 in tall but im 5ft3 and they were sooo long, the jacket is very big but its poor quality , cheap looking material and one of the buttons on the jacket was hanging on by a thread ..returned
Many things
I never had a problem with bohoo i order several times from there. Yes the sizes are terible but i returned every time afrer 3 days money back
Face masks, shirt, skirt, tights, boots, chokers
I understand you get what you pay for but everything was awful quality. The 3 pack of face masks only had 1 in and the stitching was twisted. The sizes are much smaller than advertised. The boots fit fine but you can see the glue attaching the heel to the rest of the shoe.
On top of that delivery took nearly 2 weeks. Don't bother buying from here.Joggers
The quality was excellent . The price was fantastic and they were bang on trend.
Not like other fashion retailers who always seem months behind boohoo.Womens tall flare Jeans
So I'll be honest I'm very disappointed, I'm a mother of two that hardly ever has spare money for myself especially as I am currently to unwell to work... I finally had some money for me and being to tall for all of my current Jean's which has made me feel self conscious and uncomfortable for years I thought I'd give boohoos tall range a go... long story short these Jean's fit lovely on the leg but they are a good 5 inches to big on the waist! They look like they're made for pregnant women they are so disproportionate to the point I cant wear them :( I'm gutted and I've already taken the labels off so cant return, I also ordered some black skinny Jean's in exactly the same size (6) and again really disproportionate, the legs where wide enough for my arms not my legs I couldn't even fit my narrow feet or calves in yet the waist was big. I so desperately needed Jean's for the winter and was so excited to finally have some that where long enough for me, I'm now back to square one and have spent most of my christmas money on a disappointment :(
Variety
I have no issues with the products I have purchased- you get what you pay for. My issue is with customer service and delivery. I pay for next day delivery and never receive this service. I ordered products a week ago and received half the order today. No idea when I will receive the other half. I also placed another next day delivery order on Wednesday- today is sat and I still haven’t received it. Customer service is very poor- they tell me to wait two weeks. They don’t offer any refund of postage or acknowledge the poor service, they really don’t care. No direct telephone contact line so everything is in writing. They shouldn’t offer a service that they can’t offer.
Clothes
Poor customer service!! Be aware when applying discounts, they can vanish off your bill and they are not willing to honour them when contacted. Poor quality cheap clothes overall waste of time!
My order
I’ve left 2 stars only because I would be able leave the review. Mine experience is NEGATIVE, each time I order it never arrived on time and never get any updates informing me when I can expect my delivery. No phone to call and talk, messages on WhatsApp being ignored. Not impressed and won’t be buying again. Also not happy with quality of fabrics, cheap China fabrics that make you order more often as clothes won’t last more that 2 months. Since I’ve got my be t day delivery subscription I never received order on time, today waiting again and being ignored when asking when can I expect it to arrive. Overall unhappy customer, WOULDNT RECOMMENDED!!! Zero stars !!!
Cycling shorts
I ordered some cycling shorts and they come in time and told me a time when it would be here for, but the quality is awful for the price and my logo was on the back. Also had some wholes in! Not good!
UK143950238
I have ordered 3 items, two knitted coords (the one which actually was 'brave soul' brand - I didn't know that they sell other brands too, was very nice, the fabric was so soft and excellent quality. The other knitted co ord, which was 'boohoo brand', was quite itchy and scratchy on the skin :/ So it will be uncomfortable to wear, especially for the trousers).
Anyway, the most disappointing part is the Jean jacket I have ordered in size 34 and guess what? It came in size 44 :p yeap, a little bit bigger than expected - actually sooooo much bigger. :/ I don't think I can manage to wear it... Is so heavy also and big for me. There is the return option, however since this is their fault I don't believe is fair for me to go through all this trouble for returning it back. Maybe I am going to give it as a present to someone else. Oh and note that there was no tag on the jacket..Jeans /boots/blazer /tops
Jeans are not true to size avoid at all costs.. Received blazer was absolutely stinking of smoke tad cheeky on what's app group got refunded in the end once they received item.. Boots paid next day delivery and charged for it but email to state they will be here next working day instead of next day when item is needed also tops have not been size worthy I'm a 12 bought a 14 and Still to small and very seethrough Don't think I will use again as last few months items and service have been terrible.
Waiting for a refund, need to send 2 receipts through on wattsapp not sure how to get on to boohoo this way
Never delivered
I ordered next day delivery on Thursday and boohoo were happy to take my money. No parcel arrived and I have contacted their customer service to be told due to their agreement with their carrier I have to wait 14 days in total before they will refund me. (Then another week for the refund to be processed) 3 weeks in total for next day delivery that was never delivered?
Their agreement with their carrier is not my problem, they made an agreement with me and were happy to take my money and now I am without my parcel or my money.
They also apparently do not have a complaints procedure... how convenient.Jean's. Tops. Jumpers.
Absolutely rubbish I spent over two hundred pounds. The Jean's and other denim items were tiny. I normally fit a 16 with wriggle room. They didn't even go over my legs!! The items that were ok are very badly made one jumper fell apart and frayed at the bottom when I was wearing it. Never ordering from here again. Cheap and nasty quality
Dresses & bra
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MissS
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Clothes are sometimes faulty and not…
Clothes are sometimes faulty and not inspected before dispatching. I've paid 5.99 for next day delivery and received a bra in inncorect size. Customer service is available on messenger and what's app but found it poor as no one apologized or took ownership I exchanged multiple messages with at least 9 agents. Also even they have messed up I had to make print out label and send them a proof so they can send my correct size. Half a day wasted there's was only 1 item on my order. In general clothes are poor quality, thin and arrived faulty few times which is unacceptable. Also I don't ever wrote reviews but few days ago I was unsure about boohoo gave it another go and they messed up. The bra is ok but not worth £14 more like £5-£8 basic black padded thick bra.boohoo premier
Bought the boohoo premier, hoping it would save me money that would have been spent on deliveries.
All Over Lace Bodycon Mini Dress
I bought an All Over Lace Bodycon Mini Dress from Boohoo for a party and I was worried about the fit but thank god it fits!!!
Delivery was surprisingly on time, after reading the reviews on this site I was a sceptic about Boohoo's delivery time but now not anymore!
and what to say about the quality... I only pay 27 quid, so I cannot complain.Order with the size chart
I've shopped here a few times and never had to return anything, because I always sure and order through their size chart so that it fits.
Of course things can lie differently when they arrive, but so far its all fit pretty well with me and I have ordered quite a big range off stuff, such as shirts, dresses, jewellery (which of course always fits) and once a pair of trousers. Size chart was always accurate so I'm not scared to change size if needed, though mostly M or L.Two Christmas dresses
My two Christmas dresses for the holidays were fortunately delivered, on time! I order them quite late so am thankful the delivery worked.
The fit is quite good, I'd always rather it too big that too small.
In total it cost only 30 pounds for the two dresses! I also added a pair of earrings, because they were on saleMy God what on earth happened . Leggings that had holes . Two tank tops instead of a tank top and a shorts , I am also missing one of the shirt that came with the wide leg pants
Communication is a struggle
Ordered a few dresses and 1 pair of shoes here.
The dresses are great, but the shoes are just way too small.
After a bit of a struggle due to very bad communication with these people, I was finally able to return the shoes and get a refund.
I would not buy shoes here again or anything else where the fit is really important... I would rather avoid communicating with Boohoo. But for jewellery and dresses, it's perfectly fine, because they are really cheap.
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Communication is a struggle
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