Cox and Cox Reviews
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Lowell Drawer Unit
Do not trust - high priced items from overseas, the service has been really disappointing. Cox and ... are not living up to their own terms and conditions, or upholding consumer rights.
If you want the long version of events:
I ordered a side table, coat rack, boot rack and the Lowell Drawer Unit (apothecary table) in September. The side table and drawer unit were both showing as in stock. The side table came with no issues, the 'leather' looks a lot cheaper in person but it is for my guest room so wasn't the end of the world. The drawer unit (£1125 (less a 25% promo code) + £60 '2 man' delivery) was advised to be shipped within 10 working days. After about 7 working days I had a call asking me to take delivery at the end of October for an additional £15! In the end it delivered (by 1 man not 2) 13/10 (about 15 working days excluding saturdays). Immediately on opening I noted 3 drawers were badly damaged I flagged this and was offered £200 gift voucher to keep it, or I could package it back up in the original packaging (allegedly for a full refund) Unfortunately a gift voucher does not fix furniture. After much more back and forth and promises that a manager would review it the best I was offered was £85 cash refund or £300 gift card. I did some digging and this is not a resolution under consumer rights, I pointed this out and offered to keep it for a £320 refund (still paying £535 for a broken unit that I highly doubt anyone would pay more than £200 for) and have had nothing back and am now disputing with American Express. I’ve never had to use merchant disputes to resolve issues in any of my time as a consumer I feel like I’ve been reasonable throughout trying to move things along with them, but have just been given delay after delay, poor communication, and inconsistent information and resolutions which only serve to further Cox and Cox’s business interests.
I do read reviews and checked trust pilot beforehand, but had not realised until after purchase that the original brand was acquired by another company, either this is an unfortunate incident, or whoever is running it now is trading off the previous company's customer service and quality.Bistro set
It is now 16 days since I ordered a bistro set. No communication on delivery. Far too slow. Ridiculous that extra postage is paid
Fountain
Bogus company - bogus delivery - no customer service whatsoever and no refund issued
DO NOT PURCHASE anything, is a big conTried to buy
On the 23rd Feb placed an order for three stools. Two working days later they went into administration. Do not order from these clowns you will get ripped off. We have been told we are not getting the product or our money back. Warning - keep away.
Lamp and Boot Rack
I've used Cox and Cox regularly over the years, but in the past 12 months their delivery service has really down graded. They provided me with a date and each time it slipped by weeks at a time.
It was the usual excuses, Brexit, the Suez Canal and Covid, I said to them I didn't mind if it is going to take 3 months, but make sure you hit that date... they didn't and in fact had a 40% discount on the boot rack over successive delays.
Nice products, but poor delivery and customer service. Recommend to not use them until they sort these areas out.Ravenna Outdoor Dining Set
After spending days/weeks searching for the perfect outdoor table for our deck we decided to push the boat out on this set as it looked perfect. Cost a lot more than we had planned to spend (£800) but we viewed it as a long-term investment. How wrong we were! Within 5 months the surface finish has lifted off. Cox and Cox suggest bringing the table and bench seats indoors in wet weather! Not practical for outdoor furniture and British weather where rain is fairly consistent during the winter (and summer too!). Who realistically has the space to bring a 6ft table indoors every time it rains? So disappointed in the way the washed wood finish has simply washed off. Worried now that the wood will start to rot. Have bought a cover for it and will treat it when the weather improves. This set replaced an £80 Homebase table that we had for around 15 years with no problems. Proves you don't always get what you pay for. Overall disappointed with the product - especially considering the high price and long wait. Would not buy from here again.
Dining chairs
Awful, awful, awful. Lead times when placing orders are misleading (at best), foreign customer service personnel read off a script and can tell you nothing, promises of return phone calls broken, responses to emails are generic. Such a shame, used to love the brand and have spent a lot of money with them, but dishonesty in a retail environment doesn’t sit well with me.
Champagne Glasses
Avoid at all costs! Probably your own...
Wish I had read the reviews first! Used Cox & Cox a couple of years ago with no problems but this time! Order placed on 26 November for a gift for Christmas and some delay was expected but it doesn't look like it's arriving any time soon if at all! Automated reply to emails then nothing, no answer from customer service. I Paid by credit card so hopefully they might help if nothing arrives. Won't be using C&C again. If they don't have the goods they shouldn't take our money.Door mat
Avoid this company at all costs. Very good at taking your money but after that don’t expect a lot not even the items you’ve ordered. Don’t bother emailing them as you. Get no reply. I’ve called customer service who seem to be robotic told my items are in the warehouse ready to ship but 6 weeks on nothing has arrived ABOID, AVOID, AVOID
Console table
Same story as above. Website and ordering process is fine, but delivery is bordering on being a scam. I'm unsure whether it is intentional or just that the company is a calamity, but do not expect to receive your goods in a timely manner or even at all.
I've had delivery slots just pass with no explanation. Slots rebooked repeatedly. Dates moved constantly. Unless your a ..., save your money. Customer service is utterly useless and incapable of anything beyond reading off a script.Wicker Hall Storage
Its a very simple message from me DO NOT order anything with a pre order delivery date from this company. Ordered and paid for in February and didnt receive until September despite multiple phone calls some very stern some pleading and appealing to their better nature (they dont have one). This is a truely unprofessional set up leaving me worried that I was going to lose money as I just could not understand how they didnt go bankrupt. Customer Service seem to bleat out a pre prepared script, dont ring back when they promise to, dont let you escalate your concerns, lie about delivery dates, do not offer to chase with suppliers. Do not expect them to do anything except act as a telephone answering service. BUYER BEWARE. Cant tell you how stressful it was dealing with this Company. Sorry about the one star rating but site doesnt allow any less.
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Same here! Spent over £1000 on 4 barstools cannot believe how many times a company can over promise and under deliver within a single transaction! Just awaiting for my 10th Email update to simply extend my waiting time, and customer service is exactly as you stated, twice on making direct enquiries l have been informed yes they are in stock and awaiting a 7 day quality check, before delivery, to be told 7 days later, No the were never in stock, begs belief. We emailed customer relations, and asked for a simple answer as to the whereabouts of our order, was in still in the country of manufacture, at sea, in a uk port, they had no real idea other than it was likely!!.. to have been shipped, and an estimated delivery of late October 2021…….followed 2 days later by a customer update email showing early October! Which confirms, that with this company the left hand has no idea what the right hand is doing! Excuse me Just need to clear the feathers from my throat !! Rant over enough said!