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Door mat
Avoid this company at all costs. Very good at taking your money but after that don’t expect a lot not even the items you’ve ordered. Don’t bother emailing them as you. Get no reply. I’ve called customer service who seem to be robotic told my items are in the warehouse ready to ship but 6 weeks on nothing has arrived ABOID, AVOID, AVOID
Wire Vegetable basket and stand
The product was completely useless and didn't work at all. It cost over £100 and looked and felt like a piece of junk. Most importantly it was useless - you couldn't actually use it to put anything in without it falling apart. But the worst part was the returns process, which basically is fraudulent. Needless to say, after 4 weeks, it's still sitting in our living room with no prospect that I can see of returning it.
NEVER buy anything from this total scam of a company.Console table
Same story as above. Website and ordering process is fine, but delivery is bordering on being a scam. I'm unsure whether it is intentional or just that the company is a calamity, but do not expect to receive your goods in a timely manner or even at all.
I've had delivery slots just pass with no explanation. Slots rebooked repeatedly. Dates moved constantly. Unless your a ..., save your money. Customer service is utterly useless and incapable of anything beyond reading off a script.Wicker Hall Storage
Its a very simple message from me DO NOT order anything with a pre order delivery date from this company. Ordered and paid for in February and didnt receive until September despite multiple phone calls some very stern some pleading and appealing to their better nature (they dont have one). This is a truely unprofessional set up leaving me worried that I was going to lose money as I just could not understand how they didnt go bankrupt. Customer Service seem to bleat out a pre prepared script, dont ring back when they promise to, dont let you escalate your concerns, lie about delivery dates, do not offer to chase with suppliers. Do not expect them to do anything except act as a telephone answering service. BUYER BEWARE. Cant tell you how stressful it was dealing with this Company. Sorry about the one star rating but site doesnt allow any less.
2 x Bedside lamps
Awful. Ordered 2 bedside lamps in April, which were due to arrive in July. It’s now September and we still don’t have them and they have no clue where they are. Shocking customer service, useless at the best of times and they straight up lie.
bed
Same experience as many other customers ordered a bed in June, repeatedly told and emailed August for delivery and then early September for delivery, emailed to ask them to be specific, received the same auto reply early September. It's the 9th Sep today so I telephoned today and was put through to another country where I was told it was due into their warehouse in October, so they had lied in their emails all along including two days ago confirming early September as they don't even have it. Totally misleading, a company that will fail very soon with that kind of dishonesty. Thats 4 months that they have held my money!
Never arrived, incomplete transaction. Breached of sales contract
Awful - Escalate to fhio.org
Customer service who did not reply for more than a week. Item still not delivered after 27 days. Customer service poorly trained, replied with same excuse (warehouse moving allow 20 days) despite the fact item has not been delivered for more than 27 days. Website still needs to clear cache (in 2021) to revisit and then purchase. How can this be a good e commerce retailer? Must be an awful management leading this company, disappointing. Don't be deceived by their warehouse move, it has been "moving" for more than 21 days! They will keep saying that to delay...super dodgy.Lamp
never received this lamp. Ordered and paid for this lamp in March and the date of delivery was put back month by month. When I eventually cancelled my order in July there were problems with my refund. I spent a lot of time and money contacting my bank , Pay pal and Cox and Cox to resolve this matter. Very stressful , with little help from the company considering that they had had almost £ 100.00 of mine for 4 months. I appreciate that there have been issues with transportation due to Brexit and Covid but maybe only a deposit should be taken or just an order placed until items are in stock. Eventually my money was properly refunded with a compensatory offer of 25% off my next order. All customers were being offered 20% off on line anyway at this point. I am very upset and let down and would not be in any hurry to purchase anything or recommend this company to anyone.
I also will have been waiting 4 months, double the given time if the bed even arrives next month.
Table
Awful experience, they took my money and did not send the product, after 4 months offered a refund but money is still not in my account
Cannes Modular Garden Furniture
Ordered garden furniture in January 2021 for delivery in March. It's now the end of July and I still have no furniture. I receive an email every 2 weeks informing me the delivery is delayed but I can't trust the revised estimated delivery date because it's been delayed so many times. Customer Service are polite but not have no clue when i'll receive my order. Multiple times i've been told i'll have it for this summer! A month ago i was told my order was in the warehouse and i'd receive it in 10 days...funnily enough i didn't get it. They've sat on my money for 6 months. Would never order from here again. Totally unreliable.
Same here! Spent over £1000 on 4 barstools cannot believe how many times a company can over promise and under deliver within a single transaction! Just awaiting for my 10th Email update to simply extend my waiting time, and customer service is exactly as you stated, twice on making direct enquiries l have been informed yes they are in stock and awaiting a 7 day quality check, before delivery, to be told 7 days later, No the were never in stock, begs belief. We emailed customer relations, and asked for a simple answer as to the whereabouts of our order, was in still in the country of manufacture, at sea, in a uk port, they had no real idea other than it was likely!!.. to have been shipped, and an estimated delivery of late October 2021…….followed 2 days later by a customer update email showing early October! Which confirms, that with this company the left hand has no idea what the right hand is doing! Excuse me Just need to clear the feathers from my throat !! Rant over enough said!Industrial Fire pit and Kyoto Parasol Set
I ordered these in March, 2021 anticipating a delay in delivery, it is now half way through July and I do not have either. I have asked when they will arrive on several occasions and was told early July (up to 15th of July is classed as early July) but no sign of them, 4 month delay and waiting. If I had known that it would take so long to have these delivered, obviously I would have bought them somewhere else. Summer will probably be over by the time I get them. Very very disappointing, a very expensive mistake to make sadly.
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Same here! Spent over £1000 on 4 barstools cannot believe how many times a company can over promise and under deliver within a single transaction! Just awaiting for my 10th Email update to simply extend my waiting time, and customer service is exactly as you stated, twice on making direct enquiries l have been informed yes they are in stock and awaiting a 7 day quality check, before delivery, to be told 7 days later, No the were never in stock, begs belief. We emailed customer relations, and asked for a simple answer as to the whereabouts of our order, was in still in the country of manufacture, at sea, in a uk port, they had no real idea other than it was likely!!.. to have been shipped, and an estimated delivery of late October 2021…….followed 2 days later by a customer update email showing early October! Which confirms, that with this company the left hand has no idea what the right hand is doing! Excuse me Just need to clear the feathers from my throat !! Rant over enough said!