Cox and Cox44 reviews
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Furniture
I bought some furniture from this company not long ago, and I have to say I was really impressed with how great the quality and style of the products were. They looked just like they did on the website, but even better in real life. The delivery was quick and everything arrived in perfect condition. I had a brilliant time shopping with this company overall.
Garden chair purchase
I bought a garden chair from this company not long ago and I have to say, I'm pretty happy with how it all went. Kevin, the guy who helped me out, was top-notch. He really listened, acted professional, and did everything he could to sort out a problem I had with the delivery. The delivery guys weren't as careful as I'd hoped with my chair, but Kevin sorted it out quick and made sure I got a replacement in perfect condition.
Order delay
I had a payment issue with an out-of-stock item, but Lucy was so helpful and sorted it out really well. I'm happy with the service and will definitely shop there again.
Grey Linen Upholstered Dining Chairs
I was really annoyed because I ended up being charged double the cost of postage for my order, even though the advertised price was different. They said it was a 'system error', which made me question how careful and honest they were as a company. They did eventually give me a refund when I asked for it, but the fact that they didn't even say sorry really let me down. Not to mention, they didn't keep me updated on my order at all - I had to keep chasing them for information, which is not what I would expect from a company with a good reputation. They also promised to call me back about it but never did, just showing how unreliable they are. To sum it up, my experience with this company was really disappointing and not what I had hoped for.
chair
Onkar and his team were absolutely brilliant! They sorted out the chair for me, tidied up after themselves, and even took all the rubbish away. They were really polite and helpful, so I would definitely recommend them to anyone. Thanks a lot! - Lisa Allen
Replacement product sent promptly
The replacement came pretty quickly after my first order got messed up during delivery. The customer service team was really good and sorted it out easily, making sure I got the replacement fast. I was really impressed with how fast they fixed the problem and how little bother it was.
Only got one box in first delivery
The first delivery was a nightmare, just one box arrived and the delivery guys mistakenly took the other one. It was such a hassle trying to get the second box delivered. And then, the second delivery was a total disaster, they forgot to even put the box in the van! Customer service was no help at all, never bothering to call me back or provide new delivery dates until I constantly nagged them on the phone. I would definitely recommend staying away from this place.
Pre-ordered item
I pre-ordered something to arrive in April, but it's nearly June now, and there's still no sign of it. I've tried contacting customer service several times, but I haven't heard back at all. It's pretty ironic that they took my money so quickly, but can't seem to deliver what I paid for on time. I'm more than just disappointed, this is really frustrating.
Garden furniture set missing parts
I bought this garden furniture set and was really looking forward to it, but when it finally arrived, I was gutted to find out that some parts were missing! I tried to get in touch with them through emails and phone calls, but it seemed like they were just ignoring me. I even sent them photos and details of the product, but it didn't make any difference. I requested a refund, but they haven't taken any action yet. It's so annoying and disappointing!
Marble table delivery
The customer service at this company is brilliant. Giurpreet, Fareed, and their colleague were amazing when they delivered a heavy marble table to my flat on the 2nd floor. They were so professional and dedicated to making sure I was happy. I'm really grateful for all their hard work and their friendly approach.
Camile console table purchase
I was a bit unsure about buying from this company after hearing about the change in ownership earlier this year. But I took the plunge and ordered the Camile console table anyway. I was pleasantly surprised when the furniture arrived right on time and was delivered with care. The packaging was really professional and strong, making sure my purchase arrived in perfect condition. The quality of the product also impressed me. I'm happy I didn't cancel my order like I was thinking of doing at first.
Broken gift delivery
I bought a present for my sister in February, but unfortunately, it arrived broken on three different occasions. We did as the company said each time by sending photos and returning the item, but the problem still isn't fixed as of June. To add to the problem, they said the items were out of warranty and wouldn't replace or refund them. Their constant mess-ups in giving me a working product have caused a lot of hassle and annoyance. I strongly recommend steering clear of this company because of their awful customer service and logistics.
Copper Pendant Light
I have to say, I was really impressed by the fantastic customer service I received. You know, the type of service where the advisor completely understands your issue right away and quickly resolves it. This Johnathon guy really knew his stuff, consulted with his manager, and before you know it, problem solved in no time at all. It's been ages since I encountered such outstanding service - it honestly felt like a blast from the past when people actually cared. So, huge props to Johnathon and the team for making my experience so positive. I can't wait to see my new Copper Pendant Light up and shining!
Faulty corner sofa
I was really let down by the corner sofa I bought from your company. It broke after only one day, so I was pretty annoyed. I got in touch with customer service right away, and after a couple of tries, they managed to sort out collecting it and replacing it. I'm thankful that they got it all sorted in the end. The delivery team, headed by Onkar Singh, were fantastic at taking apart the broken sofa and getting rid of it.
Replacement table lamp
I had to ask the company for another replacement table lamp not long ago, and despite a small mix-up with the delivery address, the lamp got to me in great shape. Jenna from customer service was really helpful in sorting it all out, and I'm thankful for her making sure my order was all good. All in all, I'm happy with how everything was sorted out and with the lamp itself.
Furniture delivery
I've just bought some furniture from your company and I have to say, I was really happy with how everything went. The delivery guys, Danyal and Milandeep, were great - really professional and got the job done quickly. They carried everything up two flights of stairs and unpacked it all carefully. The cabinet I got was top-notch quality, even better than I had hoped for. Overall, I was really pleased with how everything went, from ordering to delivery. Thanks a lot!
Recent sofa purchase
The delivery team, H Deol & Akash Tim, were really great! They helped unbox everything and took away all the packaging too. But, putting the sofa together was a bit tricky because the instructions weren't very clear. Despite that, I absolutely love the sofa.
Home decor items
I bought some home decor stuff from this company recently. The products were really good and just like they were shown on the website. However, the delivery was a bit frustrating. Even though the delivery drivers, Onkar and Anil, were nice and quick, I had a couple of times where they didn't show up on the days we had agreed. It was annoying because I had to change my plans to be home for the delivery.
New cushion cover
So I got this cushion cover, yeah? And I was really excited to put it on my cushion and make my room look all cute and everything. But then, you won't believe what happened. The delivery was a complete nightmare! The courier said they'd drop it off yesterday between 8am and 8pm, so I stayed in all day waiting. Then at 8.01pm they were like, "Sorry, it'll be Monday now." Seriously, come on! It's only a cushion cover, not exactly rocket science!
Lowell Drawer Unit
Do not trust - high priced items from overseas, the service has been really disappointing. Cox and ... are not living up to their own terms and conditions, or upholding consumer rights.
If you want the long version of events:
I ordered a side table, coat rack, boot rack and the Lowell Drawer Unit (apothecary table) in September. The side table and drawer unit were both showing as in stock. The side table came with no issues, the 'leather' looks a lot cheaper in person but it is for my guest room so wasn't the end of the world. The drawer unit (£1125 (less a 25% promo code) + £60 '2 man' delivery) was advised to be shipped within 10 working days. After about 7 working days I had a call asking me to take delivery at the end of October for an additional £15! In the end it delivered (by 1 man not 2) 13/10 (about 15 working days excluding saturdays). Immediately on opening I noted 3 drawers were badly damaged I flagged this and was offered £200 gift voucher to keep it, or I could package it back up in the original packaging (allegedly for a full refund) Unfortunately a gift voucher does not fix furniture. After much more back and forth and promises that a manager would review it the best I was offered was £85 cash refund or £300 gift card. I did some digging and this is not a resolution under consumer rights, I pointed this out and offered to keep it for a £320 refund (still paying £535 for a broken unit that I highly doubt anyone would pay more than £200 for) and have had nothing back and am now disputing with American Express. I’ve never had to use merchant disputes to resolve issues in any of my time as a consumer I feel like I’ve been reasonable throughout trying to move things along with them, but have just been given delay after delay, poor communication, and inconsistent information and resolutions which only serve to further Cox and Cox’s business interests.
I do read reviews and checked trust pilot beforehand, but had not realised until after purchase that the original brand was acquired by another company, either this is an unfortunate incident, or whoever is running it now is trading off the previous company's customer service and quality.
About Cox and Cox
Every house needs some homeware, furniture and decor to make it feel like home. Moreover, even if your home is already decorated or fully equipped, sometimes something needs to be replaced. But who is the best online retailer to find homeware essentials? One of the shops that offer homeware is Cox & Cox. However, what can you expect from their furniture? How much lighting will their lighting fixtures provide? Will their outdoor solutions withstand harsh weather conditions? How soon will Cox & Cox deliver the products to your home? And what kind of customer service can you expect in case of a problem or complaint? The people that can answer these questions the best are the customers that have shopped at Cox & Cox before. Read their customer reviews full of their experiences and opinions to understand what shopping at Cox & Cox entails. Through Cox and Cox reviews, you can decide whether this brand is the company that can fulfil your homeware shopping needs.
About Cox & Cox
Founded in 2001 by Fiona Cox in Frome, Somerset, Cox & Cox is a furniture and home decor shop. Moreover, the brand aims to manufacture unique and eccentric products for its customers. Furthermore, Cox & Cox is determined to produce homeware and decor that will allow its customers to give their homes a timeless look they pride themselves on and enjoy spending time in. Additionally, the brand aims to continue providing customers with high-quality, stylish, and elegant homeware.
Products and Services of Cox & Cox
Cox & Cox offers indoor living items like clocks, faux plants, trinket boxes, indoor planting, ornaments, vases, bowls, bathroom accessories, dishes, photo frames, wall art, home office supplies, candles, candle holders and more. Moreover, the brand’s furniture category contains bedsite tables, sofas, console tables, flat rattan furniture, lounge sets, tray tables, upholstered furniture, storage solutions, dining tables, bedroom furniture, ottomans, bean bags, pouffes, stools, chairs, benches, bamboo furniture, bistro sets and more. They also offer lighting solutions, such as floor lamps, wall lights, shades, pendants, string lighting, decorative lighting, desk lamps, chandeliers and table lamps. Cox & Cox also offers full-length mirrors, wall mirrors, table mirrors, and outdoor mirrors. Their outdoor category contains plant stands, pots, doormats, and outdoor furniture. Additionally, Cox & Cox offers storage solutions, including shelves, hooks, bags, baskets, et cetera. The brand also provides various types of rugs and textiles in several colours, shapes, sizes, and materials.
Additional Services of Cox & Cox
All of Cox & Cox’s products can be ordered via their website, and the brand will deliver the order to your home. However, the brand only delivers to homes in the UK Mainland. Orders will be delivered within ten business days, while custom-made items will be delivered within 10-20 weeks. Furthermore, if you are unsatisfied with your purchase, you can request a return or refund within 28 days of delivery. Accordingly, the customer is responsible for the return shipping fees, and they will be credited the refund amount within ten business days. Moreover, if you sign up for their online newsletter, you will be given 20% off on the first order that you place on their website. Cox & Cox accepts secure payment methods such as ClearPay, Klarna, PayPal, Visa, MasterCard, Maestro, and American Express, which customers can use when making a purchase on the website. Moreover, the brand has a chat page on the website, email, and phone number, which customers can use if they need further assistance. In addition, Cox & Cox have official social media accounts on Facebook, Twitter, Pinterest, and Instagram.
Email: customerqueries@coxandcox.co.uk
Phone: 0330 333 2123
Facebook: @coxandcoxmailorderltd
Twitter: @coxandcoxuk
Pinterest: @coxandcox
Instagram: @coxandcox
Complaints, Compliments, and Tips for Cox & Cox
Have you ever ordered any furniture or home decor from Cox & Cox? If so, would you be willing to share your experience? How long did it take for them to deliver the furniture? How comfortable are their sofas? Is Cox and Cox good quality? Or, in your opinion, are Cox and Cox going bust? Are their chairs and tables durable and sturdy? How useful are their storage solutions? And is their customer service friendly and helpful to their customers? Write a customer review and help others by expressing your personal opinion of Cox & Cox.
The Importance of Customer Ratings and Feedback
Customer ratings and feedback are important as it helps Cox & Cox understand its customers’ points of view regarding the products and services offered. Moreover, the Cox and Cox review page will allow prospective customers to gain further insight into the brand's quality, the products and services offered, and past and current buyers' trust in the brand. Additionally, similarly to the Cox and Cox Trustpilot review page, you can share your feedback here to benefit both the brand and future users.
Why Share Positive Cox & Cox Reviews?
Positive Cox & Cox reviews will show the brand which of its products and services customers are satisfied with. Moreover, positive reviews will show prospective customers that Cox & Cox is a trustworthy and reputable online homeware retailer. Hence, positive feedback will help the brand to grow and shine in the industry.
Why Share Negative Cox & Cox Reviews?
Negative Cox & Cox reviews are equally as important as positive feedback. For example, negative feedback will help the brand determine which of its products and services customers were unsatisfied with. From there, Cox & Cox can improve those areas to ensure a better experience for its future users.
Bonus!
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Contact Information
Unit B2, Marshall Way, Commerce Park
BA11 2FB Frome
United Kingdom
📧 customerqueries@coxandcox.co.uk
Categories Cox and Cox
Online shopping | Homeware Reviews & Experiences | Sport & Outdoor Reviews & Experiences | Children & Baby Reviews & Experiences
Page Statistics
Seite online seit: 30 August 2017
Letzte aktualisierung: 29 November 2024
Review with most votes
Disappointed. Over priced and
I purchased the New Hallway Storage Bench with the additional New Striped Seat Cushion. The ordering was straight forward and the dispatch was very quick The delivery was from ... Read onBy: Jilly Newton