Furniture Village67 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Gplan Kingsbury Sofa amp Chair
We ordered Gplan furniture from FURNITURE VILLAGE THURROCK LAKESIDE. Given a date for delivery, so we then contacted the Heart Foundation to donate our old Gplan furniture which was in very good condition, to collect it on the day before. On the day of delivery we got a phone call from the driver to say they had no furniture on board for us. Contacted FV and they said that our furniture could not be found. Two weeks later they informed us they could deliver our chair, what turns up, our sofa which was damaged. In the end our suite had to be reordered & was promised before Christmas. End of November my Wife & her friend happened to be at Lakeside so they called in FV to see how things were progressing & the manager informed them that the delivery would be after Christmas. He denied he promised delivery before & my Wife was called a liar & was sworn at.
When the delivery was made in the January the sofa again was damaged. So in the end we asked for our money back which we had paid in full just before the first delivery, 5 months before. We Contacted the Ombudsman to complain, in the end it was agreed to pay us a miserly £300 for all the trouble & a lot of stress they caused us. So we visited FV once again & they refused to pay us any compensation. So this is why we are writing about this, it's not in our nature to complain but we had to in this instance.
This is only part of the story, if we completed it in full it would take 3 A4 pages long. If we told you how many times we went forwards & backwards to the store to try to sort this nightmare out you would be astounded. We must have spent 3 to 4 hundred pounds in petrol.
This is just a warning to everyone out there if something happens to go wrong at THURROCK LAKESIDE you may encounter the treatment we got, so be very careful.
If you want competitive prices & excellent friendly service go to The QUADRANT at CHELMSFORD.cozee leather sofa
furniture village old trafford. ... cozee leather sofa 4 months old but they just ignore customers
please be carefull buying from furniture village,any where...and dont get conned into buying the gurardsman, 5 year guarentee because its totally worthless..even their 2 year manafactures warranty 2 year warranty is non excistant in may 2021... we orderd a cozee. 3 seater leather sofa.cost £1100 we were conned into buying guardsman 5 year extra guarentee. because its totally useless .
we waited till the end of october 2021 to get this sofa,
looked great . felt very comfortable it was springs inside...
the cushing inners..
looked good felt nice and comfy ..then about 6 weeks after..we noticed the cushion had sags in the leather,
a crease started to form..leather with a ... crease and sagging cushions. did not look good.tried to call them but impossible.nobody around.tried email too.
they wont reply either. tried to make a claim on the 5 year warranty but they wont do anything if its still under manufactures warranty.
so we tried to sit on one cushion to see if the cushion plumped back ..but not enough to take the sagging out..then we started to feel the springs in the cushions come thru. tried to phone these people..but cant get through..emailed them but no reply,,
so went back to the store..told them the fault.
they we quite good and emailed.their claim dept.
a few days after i got a email.asking me to send photos.which i did. got a reply finally..sombody will get back to us shortly..we did get a call from an asessor..saying they cannot even look at the sofa for months..then make a decision.and get back to furniture village.for them,to get back to me.but by then the leather will need replacing .so a total waste of time.
i gave my old sofa to the charity shop.thinking id bought a decent sofa from a reputable company.
so people be very aware..cozee leather sofas have paper thin cushion inners. not like in the show room the sofa ..like you sat on..i even asked for the one in the show room..but thats a special item..
my sofas only 4 months old.with a 5 year guarentee
and starting to look like a dossers sofa now
and ive not heard a word from furniture village o r even an email after i sent the photos.
they claim they cant do anything because of the pandemic. can you imagine what there sales people have to put up with all these faults none of their problem.......
update....18 march 2022
not heard anything frome them yet.june 29th 2022 , still not heard anything yet.....going to the bbc rip off britain
Dinning table
Don't trust the 20 year structural guarantee, it is utterly useless. 2 years ago we bought a dining table worth a grant, we thought we ... an amazing deal as we only payed £600. 2 Years after the table has cracked form the middle. Something you would not expect from a £1000 table, but anyway we thought we we save with the 20 year guarantee. An independent company was sent to make a survey an while making the survey they cracked the table even more just to prove it was manufacturer issue. Here is where the trouble begins, it has taken them over 5 months to reach back to us and serval followup calls(with the 1 hour waiting time).For our surprise they said we are not entitle for a replacement as that only happens on the 1st year. The also said that our dining table has devaluated as when you buy a car(that is an actual quote from them) and we have been left out with three options:
1)In order to get the table fully fixed we have to pay £300 as they say our table is worth 399, and they are selling it for £700
2)Get a £399 voucher for other products with them(not a change)
3) They give us £100 and we keep a ... broken dining table.
We are still in shocked as is nearly impossible to reach them and callsback never happen within the expected time frame.
Please avoid buying from them as you worn get any after sales support.Sofa
Warning!!!!!This company(Furniture Village Staines) is selling poor Quality, QC Unapproved Approved , Safety Critical issue and Health Risk SOFAs and the store management are cheaters. I can't believe, How he can sell an faulty ex-Display Sofas to a patient. First instant, It shouldn't be displayed on the retail floor
My Wife is Rheumatoid Arthritis and Crohn's patients. She wanted to a recliner and A relaxing Sofa. I went to see Sofas Furniture Village Staines and Brought one Ex-Displayed five seaters. The price was advertised as £995. I checked the external martials fibric and looks fine with me. I've asked the salesmen in details on any faulty the magnesium or issue or even ripped. He told me this is an ex-displayed one, its close to brand new. Since I was in a rush, I told my wife to ask them if the management is happy with Sum of £900. The Store Manager in Staines, with out any hesitation he agreed. She paid full amount. We were so happy about the sofa and collected the after a week.
When we started to place the sofa in our drawing room we found number of holes on underneath each sofa set. The fibric underneath the Sofa has been ripped by a person. Mainly on the relaxing Sofa, when I had a look through the hole I found the springs are hanging on the balance, there is not support. Lucky me, I only the person sat on the sofa and found Safety critical issue. Imagine, what happen if my daughter sat on the sofa?3 and 2 seater shades sofas
Ordering and delivery was fine. After 18 months leather peeled and what a terrible company to deal with basically my fault Paid for a 2nd opinion and told it wasn't my fault coating hadn't stuck to leather. Now getting a refund. Pleased I didn't back down wouldn't shop here again
Sofa and lighting
TERRIBLE SERVICE, RUDE STAFF AND NO CUSTOMER AFTERCARE:
Spend close to £15K in Furniture Village Watford, had loads of items arrive faulty and replaced, including power sofas and lighting,etc. It’s been 11 months since I put the order in, there were problems with the sofa twice and the lighting they sell, I asked for help to deal with the issues, not only the problems are not solved, the staff was utter arrogance and rude ignorant. He seemed to be very un-helpful and defensive. I still left with the problem, and cost me more to fix the issues. PLEASE BE WARNED – they are friendly and pushy when you buy from them, the good reviews from the customers were those without problems, however, should you have any issues, ‘ZERO’ support will be get from them and leave the mess you will deal with it. A VERY DISAPPOINTED CUSTOMER AND WE WILL NOT GOING BACK TO THIS STORE OR ANY OTHER STORES DUE TO THIS EXPERIENCEDid you get anywhere with them.
I Stubbornly recommend Furniture Village to people :)
I have visited them, known their website for quite long. Bought and used the furniture. Just the range, variety and vividness of it will surprise you. I highly recommend my neighbours, friends, family, everyone ask me or sometime even not :)
There is a stylistic approach in their furniture sets, great touch, the units, shelves, tables, coffee tables, nests, awesome !
The quality is something I can gurantee and you can see yourself. Durability is also a strong factor in it.
About Furniture Village
You cannot live in a home without some comfortable furniture to sit on, eat at and sleep in. But where can you find such furniture? There is a wide variety of furniture shops, so the choice is not always easy. One of the shops that you can visit is Furniture Village. But what kind of quality is to be expected from their beds? How sturdy will their tables be? Will their sofas last for years? How will they manage the delivery? And do they have a customer service that wants to help customers to make sure they walk out a happy customer? Before you decide to shop at Furniture Village, first read the reviews written by customers that have already bought items at Furniture Village. Their experiences and opinions can inform you of everything you might need or want to not beforehand. After that, you can make an informed decision about visiting this shop or not.
About Furniture Village
Furniture Village is a furniture shop. They offer sofas and armchairs like recliner sofas, 4 seater sofas, swivel chairs, corner sofas, 2 seater sofas, wingback chairs, sofa beds, 3 seater sofas, fabric sofas, Chesterfield sofas, modular sofas, riser recliners, cuddle chairs, leather armchairs, fabric footstools, leather footstools and more. For your living room, they offer the aforementioned sofas and chairs, but also coffee tables, nests of tables, side tables and desks and chairs for your home office. In their dining room section you can find display cabinets, oak TV units, oak sidevboards, bookcases, shelves, glass dining sets, table & 4 chairs, wooden chairs, high glass dining tables, marble dining tables, wooden dining tales and more. And for your bedroom they offer Ottomans, bed frames, king size beds, single beds, double beds, guest beds, roll up mattresses, memory foam mattresses, dressing fables, chest of drawers, bedside cabinets and children’s furniture.
Services of Furniture Village
You can order furniture form Furniture Village by placing an order on their website. Furniture Village will send and deliver the items right to your home. They offer regular delivery service, but also premium delivery service. This premium delivery service often includes installation of the furniture. If you are a new customer, they give you £25 off on the first order that you place on their website. If you want to even need to contact their customer service, you can reach them via telephone, but it’s also possible to send them a message via their online form.
Complaints, Compliments and Tips for Furniture Village
Does your home already contain furniture from Furniture Village? If that is the case, then we would like to know everything you feel willing to share about this company. How did they manage the delivery? What is your opinion on the product itself? How comfortable are their beds? Are their tables sturdy enough for your household? What kind of customer service do they provide? Would you shop at Furniture Village again? Share your experience and opinion by writing a customer review and posting it on BritainReview.
How sturdy is the furniture from Furniture Village? Read customer reviews about their sofas, beds, wardobes, tables, recliner chairs & kid's furniture
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Online shopping | Homeware Reviews & Experiences | Children & Baby Reviews & Experiences
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Last update: April 2026
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Review with most votes
I Stubbornly recommend Furnitu
I have visited them, known their website for quite long. Bought and used the furniture. Just the range, variety and vividness of it will surprise you. I highly recommend my neig... Read onBy: Darwin Woods