Gardening Express Reviews
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Various garden plants
Easy to order on 8 April but no further communication from them. Having visited website to chase up, it is full of excuses re corona virus but absolutely no way of getting in touch. They have even suspended their chat and enquiry ticket facilities. This is inexcusable.
Buxus balls
Absolutely disgusted at the quality of their products. Do not buy from here. Complete con and nothing like the photos advertised. Spent a small fortune and am out of pocket, no one gets back to you and it’s daylight robbery.
3 grow your own mushroom kits
The worst grown your own mushroom set I’ve ever had and the worst customer service. That’s the last time I’ll buy from this online store.
Bought three sets of grow your own mushrooms at Xmas (bought before from other retailers) and only three mushrooms produced in total!! The kits are hopeless. I complained to Gardening Express and they said because I didn’t contact them within 14 days to say they were substandard that I am now too late. Anyone who has ever grown their own mushrooms will know that it takes WEEKS and weeks to harvest a crop and before you’d know there was a problem.
My advice is don’t but their grow your own mushroom kits and don’t expect any sort of customer service from Gardening Express ever . Oh, and you can only chat or email. There’s no phone contact whatsoever . RubbishLemon cypress
I ordered 6 lemon cypress for my window boxes thinking they would look like the online picture.
Supposed to be tall and elegant but no, they were bedraggled and sad looking. Sadly this won’t let me post pictures. GE think they looked fine. Unbelievable. I won’t be buying again.Pair of Tuscan Cypress Trees
Ordered a pair of Tuscan Cypress trees. On unpacking one was damaged, in that the leader branch was broken. Immediately emailed Gardeningexpress with pictures, took a week for them to reply (after I chased them) to be told that there was no detrimental damage. Having stated that I was unhappy with this I was told to return them at my cost to get a refund, when all they had to do was send a replacement tree. Rest assured I will not use them again and would strongly advise against anyone else using them.
House leeks "bargain"
Delivery arrived with a few days delay. Package should have contained 10 plants in perfect condition. Two were missing completely and a further four were damaged or rotting.
I was able to salvage 4 of the 10 plants. I photographed the package as opened and forwarded the photo to the company . Recceipt acknowledged but since then silence.
This is possibly the worst online purchase I have ever made!.
Should have read all the negaive reviews before ordering!2palms 3grasses 3lithodora
Boxes on delivery very badly damaged plants bone dry palms in ok condition Grasses ok but 3 lithodora were beyond help pots damaged Gave them a good soaking but all 3 not worth putting in ground They answered promptly to complaint but nothing since Would never buy from them again Ever !!!
Acer orido Nishiki
I bought the Acer advertised at 1.5 to 1.8 meters high what I received was a rather poor plant just over one meter high and it looked nothing like the photographs in the advert and it looked nothing like the proper variety so it's probably wrong I'm still arguing with them about returning the plant they've now stopped replying to my emails this was my first order and I will never order again and I recommend everyone to just never buy from them
I had some issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager
Heuchera and lavender
I ordered two plants. They arrived in a box that was so battered that the Hermes delivery lady commented on it. On opening the box, one plant was OK but the other was in a dreadful condition, three-quarters dead. I contacted Gardening Express and to my amazement they actually expect ME to pay the costs in returning it to them! I shan't waste my money with this company again. Very disappointing.
I had some serious issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager You do have to keep ringing and they eventually answer it. They have blocked my review on trust pilot at present as they block any bad review. Hope the number helps
Lavender Plants
Ordered in confidence, but that soon changed when the product was received - it was nothing like the description and even worse when I tried to start the process of returning them. There is no telephone number and all email correspondence just quote the terms and conditions. I have escalated my complaint with an online resolution centre and hoping something comes of that. DO NOT DEAL WITH THIS COMPANY - COMPLETE SHAMBLES.
I had some issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager
Slow to dispatch, plants broken, complaint ignored
Slow to dispatch, took over a week. Recieved email saying they had been dispatched, checked tracking but courier said hadn't been recieved from Gardening Express. Stayed like this for a couple of days, so clearly weren't dispatched when they said they were. Plants arrived broken in several places. Complained and got no response. Terrible service. Would not use again. Would and recommend.
I had some issues & I rang head office number which is tel:01245 20442511 & spoke to a customer service manager
Pleased with my purchase
Overall pleased with my purchase, value Acer Orangeola tree arrived in 5 weeks. The plant was healthy and a good size. Will order again. It did take some time to arrive and I did get a little nervous, but all is quite good to be fair.
Do not buy from this company
I ordered a collection of ten different potted plants. There were three plastic detail cards one of which had fallen out of the pot so I couldn't work out where it belonged. Some of the pots looked like they just contained compost, again no identification. There was no other paperwork. I emailed them and their reply did not address my issue at all. After two e mails going round in circles I requested a paid returns label and a full refund. This was ignored completely. I've now got in touch with my bank. I paid by debit card and the bank agreed to take up the dispute on my behalf. Be warned, do not buy from these rip off merchants.
Avoid!
I have two fairy magnolias from them and they are rapidly dying from a fungal leaf spot disease and leaf blight. At all costs, AVOID .
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I actually would not ever buy from here again