Gardening Express Reviews
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Various plants and a dwarf apricot tree.
Ordered on the 1/4/20. Plants arrived in good time allowing for Covid. Well packaged so we thought everything was OK. A few days later the dwarf apricot arrived. The pot it was in was damaged, the tree looked dead. We emailed for advice but got none. We took a chance and planted it. After 3 months it still looked dead so we tried to raise a ticket for help. Many tickets and unanswered emails later still no proper response. Took until September to finally get a refund.
They have numerous bad reviews. Their customer service is non existent.
If you don't want to buy plants without any hassle, avoid this company.Damaged plant and couldnt care less this company, avoid at all costs.They even packed the broken bits in the box!!!
Variety of plants
Absolute rubbish, a garden centre would throw the smaller plants to compost, wouldnt even discount as there in such bad condition, one purchase was supposed to be a red fern, was it? Of course not, they should be closed down for robbing people.
Plants
I am writing to you to raise an issue about: Shopping
The issue that I have experienced was: I placed an order on 24th April 2020, I received 2/3’s of the order 3 months later, 2 of the plants where nearly dead and 5 months later we still have not received the last 1/3. I have raised over 20 tickets on the website and only 3 or so have been responded to. All others have been closed with no response. The other 3 responded to where not resolved.
It occurred on: 23/04/2020
This meant that Paying £243 for plants in very poor condition and renaming order not received with contact impossible or at least a response with a resolution has upset me and my wife hugely. We don’t have a lot of money and this was a big outlay. We pretty much ate left with nothing.
Refund the damaged items we sent pictures of, refund the items not received. I would have accepted replacements of the dead plants and ship out the remaining order, but waiting 5 months has gone beyond that option.
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
Yours faithfully,
Mark Abbs1.5m Dwarf Lilac Tree
Ordered twice from this company but several years apart.
Zero customer service both times; Both orders were for, what they were selling as ;established shrubs.
Both orders arrived in a very poor state and it was clear that they the plants hadn’t been looked after whilst they were maturing. Not only were they poorly but they had hardly any leaves in them (both bought in season) and looked like someone had dumped twigs in a pot and added a bit of soil. The packaging was below standard - pots were in carrier bags and then put in boxes which were too big for the plant so there was movement and therefore damage in transit resulting in snapped twigs.
Not impressedviburnum bodnantense Charles Lamont
This company is a scam and should be reported to the authorities and closed down.
The above plants were not delivered, it was another variety. One has died and the other two although alive are not Charles Lamont. Repeated requests for correct replacement plants or refund have been ignored by these crooks. Do not touch them with a barge pole. I won't even give them one star.Plant
Do not order from this company!!!!!! Accepted my 3 & half week wait for my plant due to “Covid” but then received a plant that didn’t resemble to picture. The shots/leaves were meant to cover the hole stalk vertically but they were only at the top of the plant with no sign of shoots emerging below. The only way to contact this coming is by raising a ticket that seems to fall on deaf ears. No telephone number to speak to someone so now I am stuck waiting 10 days later with a plant & packaging with no sign of a resolve. Wish I had checked for reviews before I bought from this company. A total waste of my time & money!
Patio roses
Marketed as 80cm high. Arrived and were only 50cm high and bear little resemblance to the picture on the website. Contacted them to be advised the height included the pot
Which is bloody stupid. Have emailed several times but no response. If I had realised they have no phone number I would not have used them. To be fair the roses though very short are seemingly healthy. They do offer a 5 year guarantee but if they don't communicate anyway that is just pie in the sky! Would I use them again? No way6 varieties of plant
delivers very little . Their marketing is excellent their products are poor . 11 emails numerous calls (all chargeable by the way ). Products I ordered 6 items so not a small order . They arrived a month late in a distressed condition . Would NEVER buy from them again . Even if it were free .
Acers
Do not use this company!
I ordered two x acers, one at £100. After waiting nine weeks on delivery, they arrived, dead leaves, spindly, diseased, nothing like shown on site or described. Avoid at all costs.2 rose bush trees
Negative review as really terrible customer service after half the order 'germinated', the other half is fine, however it does not achieve the desired affect and a replacement would have sufficed, or r efund so I could have found an alternative, but neither has materialised after 10 weeks. Appalling customer service, no response to enquiries or emails and repetition using a standard template in answer to everything. I'll need to escalate to an ombudsman get my money back, what a waste of time, never using again.
Dwarf Korean Lilac Shrubs; Black Cherry Patio Fruit Tree; others
Ordered the above on 3rd May. Delivered on 17th June. Both Black Cherry Patio Fruit Trees are diseased (One was delivered two weeks ago) and will need to be destroyed. Wrote to the company with photographs and a reply by e-mail said my complaint was being forwarded to the Horticultural Manager. Despite many e-mails heard nothing. Very bad customer service. The rest of the order of poor quality. Arrived very dry. Put into buckets of water immediately to revive. All the plants are in a poor distressed condition and are not healthy as expected from a Nursery. They included free a packet of bulbs but no label to say what they are!!! I will never order from this company again. Very disappointed.
Plants
Ordered 9th April, No reply to communications. Finally on the 19th May informed plants have been dispatched. As yet courier has not received any packages.
£70 worth of outdoor plants
Order placed over a month ago - still waiting! Did receive a response to my e-mail but they told me nothing I didn't know already which was they are having delays! No response received when I asked how much longer. Will not be ordering here again. Lesson learned - the hard way.
Placed 11.04.2020
Negative. Still no plants delivered as of 16.05. Three tickets raised, 2 cancelled. On line chat SWITCHED OFF. Requested refund twice. Still no refund !!! Order still in processing stage !!!
When I placed the order in April there was no warning of it being such a long delay. Now on the website it states 2/4 weeks, but I have been waiting 6 weeks
Definitely not recommended!!Rose and dwarf lilac on special offer
The lilac has 3 'branches' , 2 of which are dead. The rose was little more than a twig and despite my care has already died. I used this company before and one plant I bought has done really well. However just because you buy something in the sale, does not automatically mean you should expect it to be sub-standard. No point complaining as I already tried that.
Four plants.
There is no positives with this company the worst company I have had dealing with in a long time ,ordered plants two month ago still have not received them very angry at the moment
Plants
Absoloutely appalling customer service ....in fact there isnt any at all!! Took my money over a month ago, bo goods delivered and failed to contact me or respond to my enquiries!! AVOID
2 plants
Ordered 2 plants they debited the money out of my account of £26.95 I set up a number Iticket sent a message all I got back from them was a letter about Corona 19
to then and still no reply I checked my order and it was placed but it also then said it was cancelled so I sent them another message and had no reply this company should not be able to carry on selling I had good faith in them I feel I've been scamed3 plants
I ordered 3plants on 2/4/20 2 arrived 3weeks later. I emailed them as to when I could expect the 3rd and got an automated email back saying it’s a difficult time and orders may take up to 15 days. 29 days later I’m still waiting for my 3rd plant.
Various Plants etc
I ordered 3 weeks ago but no signs of a dispatch yet and very poor channels of communication with the company. They would not let me cancel the order either
Dont bother in the current climate. I subsequently ordered from a local garden centre and received the products in 3 days
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