Gardening Express Reviews
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Trees and plants
ordered more than two weeks ago but no trace at all. even I dont know when will get delivery. At the same time ordered from other site. within one week got delivery.
Gardening Express is poorly maintained. never use this site.My order received today,pleased with the quality of the items, and on that basis I would recommend this company. One issue, the fact communication with G.E is difficult. business relies heavily on active communication . Delivery did miss a specific date, I repeat, based on the product quality it has my recommendation
Two standard roses and climber
What a dreadful company only delivered one rose out of three to start with spent hours on their chat line trying to find out where the other two were. Eventually arrived yesterday like two twigs with a few leaves on. Customer service is as bad as any company i have ever purchased from, no telephone or email contact. Wouldn’t touch this company with a barge pole in future
Campanula (50)
Poor Quality Plants, Non-Existent Customer Service & Worthless Guarantee
I find it illuminating that Gardening Express feels the need to bolster their reputation, and refute the very many ‘negative’ reviews offered here (and elsewhere) by customers dissatisfied with their plant quality and poor customer service.
In my experience, like that of many others who have taken the time to write of their experience, I found Gardening Express' offering best summed up as ‘Poor Quality Plants, Non-Existent Customer Service & Worthless Guarantee’.
To claim that their net promoter score suggests that mine and other reviews are motivated by anything other than customer dissatisfaction is revealing in itself.
Like others have said the plants I received today (only my second order with GE) arrived in
an extremely poor condition, diseased, dead (or dying). Described on their website as 'in bud or blooming' is flagrantly misleading and false.
The plants delivered can, in no way, be described as in bud and/or blooming.
Thy are simply dead, dying or possibly diseased.
To raise my concern via GE ‘chat’ function on their website resulted in a 20 minute wait and then as soon as I began ‘chatting and made clear my concerns’ the agent ended the chat… not just the once but twice.
My recommendation is twofold… firstly do not waste you time nor money with Gardening Express as their product is inferior and customer service is inadequate. Secondly, do let your gardening friends know about your poor experience. It is only through customer pressure (and dwindling revenues) that companies like Gardening Express can learn from their customers.
To justify the delays on Covid and blame the delays for the poor quality is unacceptable.
In summary: poor customer service, poor quality products and lack of accountability and responsibility… a worthless guarantee too!2 ‘beautiful lavender trees’
Items turned up half dead and with about 2 years of moss/algae on top. Described as ‘Pair of Beautiful French Lavender Trees’ - strange business plan, I assume they don’t expect repeat business. Would never use again
Cotinus Royal Purple
Dishonest, deceitful, a total con! Their guarantee is worthless, they do not take phonecalls, they do not answer emails, they ignore complaints. They shouldn't be allowed to trade or steal our money.
I ordered a shrub from Gardening Express in Feb 2021, described by them as 'established and bushy'. That was a lie. I got a twig 7" tall with 3 spindly 'branches'. I complained immediately and was told to give it time, it would thrive come spring. It did not thrive, it languished and slowly died. I sent many emails with photos but they ignore them. Their website now states that, for a refund or replacement, they need the dead plant returned, in its original pot(!), with the original label and proof of purchase and at my expense. That is ludicrous and just means the guarantee is useless. I am currently waiting on their chat facility, have been for 22 minutes and the only thing I see is "currently replying in under 2 hours"! My advice is clear: YOU SHOULD NEVER BUY FROM THIS COMPANY.Various plants
Avoid! Avoid! Plants arrive half dead and I'm told just to water them as there is "no evidence of detrimental damage." The lavender plants were rotting in their pots when they arrived and the bamboo plants are beyond help. Lost all their leaves and have broken stems that make them far smaller than they should have been (they are literally 20cms high). I have waited 4 weeks for these products. There was no notification that there would be any wait. I am kicking myself for not reading the independent reviews before giving them my cash.
There is nothing 'express' about this company. I wish I went to B&Q or Morrisons - they seem to be able to do a better job of keeping plants alive!Accidentally didnt change my response to 'NO' to the question would buy here again.
Absolutely no way in hell.Glam rock hydrangea
Arrived deheaded, unable to grow. Tried numerous times sending photos etc. No response.
Just wanted a replacement or refund.
Terrible service.Large aoyagi maple
An £80 maple that nobody in their right mind would have chosen. Straggly and small - basically worth maybe £25. Getting in touch via chat (the only way) is laughable and takes forever. They copied and pasted a variety of 'catch-all' terms and conditions and told me it was fine. I can send back for a refund but reading here I think I am better keeping it and hoping that I can do something with it over time. I may not get any money back if I try a return. Sharp practice and quite frankly sad to have collided with people who have no morals or scruples. Shocking! Avoid...
Plants
I may have been unlucky in my dealings with Gardening Express but the quality of plants that I received were practically unusable. I paid £79.99 for a specimen star jasmin. It was supposed to be 6 to 7 feet. The plant that I received had less than 3 foot of growth and a lot of withered twigs. I sent photographs of the plants to Gardening Express.
I contacted the company and they did respond to say that I could return the plants at my own cost and that I'd be responsible for the plants until they received them. They advised that I insure the transport, at my own cost.
They had completely failed to deliver honestly. The plants arrived in 4 deliveries with no notification, apart from the first delivery.
I wasn't going to waste further time and in packing the plants and returning them. I had little doubt that the company would not behave honestly.
I would strongly advise against the use of this company.Arbutilon- Hybrida pink
I ordered this shrub expecting a strong healthy 50cm tall plant. Instead I received a broken 25cm tall but bent over at 18cm, never to be straightened plant with yellowed leaves. And only 6 leaves to begin with, plus a couple of brown wizened buds. Disgusting. it has taken three weeks from ordering to get here and seems to have been in the box for three weeks. They tell you to e-mail them with pictures, but do not supply an e-mail address. So how are you supposed to let them know. I feel sick that I have cheated out of a decent plant with no redress. How are they allowed to get away with it.
Order #600994065 Lavander Plants
I should have checked Trustpilot before I bough from this Appalling company. I also wish I could give this company 0 (zero) stars! I bought 10 Lavander plants FOR £40.00 and apart from 3 they are all dead. Trying to contact this company is a mission impossible as they make it virtually impossible for customers to contact them. They have a useless text message system on the website that is an absolute Joke. PLEASE DO NOT BUY FOR THIS SHODDY COMPANY
I sent an email 2 days ago and also sent a message on THEIR USELESS a messaging system with the following and no reply. “My order Your m arrived some days ago and despite being tightly packaged, the Lavander plants were looking very sad and dry, not much green or growth in them. I planted them immediately hoping that nature would do its magic. Unfortunately, apart from 3 plants, the remaining 7 are all dead!Plants
PLEASE PLEASE is there anyone human to speak to after trying to sort out my missing and damaged plants I STILL have had no response. You have made it virtually impossible to get any information
THANK YOU FOR YOUR ORDER FROM GARDENING EXPRESS .
Once your package ships we will send an email with a link to track your order. Your order summary is below. Thank you again for your business.
Your order #600916709
Placed on 13 April 2021 14:18:05 BST
Item Sku Qty Subtotal
Pair of King Sago Palm Trees - Cycad - Cycas revoluta 50-60 cms with Flared Black Planters H76405 1 £59.95
Magnolia Black Tulip - RARE Deep Purple-Black Flowering Tulip Tree S5G002 1 £49.95
Magnolia Fairy Blush - Evergreen Soft Pink Flowering Magnolia DEAL800935 2 £39.90
Magnolia Genie - Amazing Purple Black Magnolia - Giant Flowered Black Tulip 120-150cm T20011 1 £89.95
Magnolia Black Tulip - RARE Deep Purple-Black Flowering Tulip Tree - LARGE 180cm SPECIMEN T20797 1 £179.95
Cornus stolonifera Flaviramea - Golden Dogwood - LARGE SPECIMEN SP90056 1 £34.95
Cornus Midwinter Fire - Winter Beauty Dogwood - Pack of THREE Plants DEAL16027 2 £59.94
Cornus alba Kesselringii - Black Stem Dog Wood S2E005 3 £47.85
Robinia pseudoacacia umbraculifera - False Acacia 160-180cms Standard Tree T21568 1 £59.95
Nandina domestica Lemon-Lime - Brightly Coloured Heavenly Bamboo S5I004 2 £39.98
Allium Pinball Wizard P21479 7 £90.79
Nandina Blush Pink - Sacred Bamboo S5I005 1 £19.95
Fragrant Evergreen Star Jasmin -Trachelospermum jasminoides - 150-200cm Specimen Plant + DEAL16087 2 £60.00
BECAUSE YOU'VE SPENT OVER £10 YOU QUALIFY TO BUY: Clematis montana rubens - Pink Anemone Clematis C20103ico 2 £16.00
Wisteria floribunda Domino ('Issai') - Large Specimen Plant 6ft+ T108081 2 £119.90
Allium Purple Sensation - Ornamental Onion Plant P10565 6 £77.82
Cornus florida - Flowering Dogwood - Large Specimen Plant SP20020 2 £159.90
SPECIAL DEAL - PAIR of Premium Quality Standard OLIVE Trees - Olea europea DEAL76358 1 £49.97
Fargesia nitida Black Pearl - Black Stem Umbrella Bamboo - 120-150cms tall B20034 1 £59.99
Paeonia Pink - Peony Bare Root BR21418 7 £41.93
Paeonia White - Peony Bare Root BR21416 7
The Paeonia pink x 7 and Paeonia white are missing
The large fargesia bamboo arrived dead as did one of the Evergreen jasmines also the cornus dogwood.
All I’m asking is for replacements OR my money back as you must be able to appreciate how much this has cost us
I have used you many times and this is the first time you’ve disappointed me. Unless this is resolved ASAP I will not be using you again and would urge anyone to be very waryClematis early sensation
Didn’t look as it should when first arrived and made complaint. Planted it and has died. I’ve contacted the company to inform them twice and no response.
£97 beg March 2021
Missing plants and half dead plants. Half the order needs to be refunded as a minimum. I “ raised a ticket” as their system requires but no response to this or email. Only wish I’d read independent reviews before purchasing. DONT waste your money with this dishonest company. It’s a con.
Several plants over 2 orders
I bought several plants, over 2 orders, from Gardening Express. Most were perfect and have survived but a few of them were damaged so I contacted Gardening Express and raised a ticket with them, providing photos as requested. 8 weeks on I have had no response whatsoever from them, despite my trying several times to contact them. This is very poor customer service.
A pair of potted Xmas Trees
Well! I have been quoted chapter and verse this morning regarding terms and conditions.
Order placer 29th November, quoted 5 days delivery, due to Covid this may be extended to 15 days. Day 14 and the order is still showing 'Packing now'. Same as for the last 10 days. Managed to contact them on chat this morning to be told they can't give me a delivery date due to the thousands of orders they have to process. They're Christmas trees in pots ffs, pretty obvious when they are needed for. As they haven't yet been packed or dispatched I requested cancellation and a refund. Can't be done unless it is cancelled within 24 hours of ordering!! Kept repeating the same dialogue, I would have to await delivery, refuse the order or accept it and return it myself. 4 times to any response or request or threat I made. I am now in the position where I have been forced to pursue this matter through Trading Standards and small claims. Gardening Express? Wrong description.
I'm more than happy to make allowances for the current Covid problem, but a Garden Centre either has the goods or they don't, delivery services are not overwhelmed at the moment. Avoid if you want the goods in a reasonable time period.Photinia
I ordered this on 17/11 but although they took my money I still do not have my delivery and it is now 8/12, when I tried to contact them via their support ticket service no-one responded and there is no option to contact them to speak to anyone, appalling customer service provision and unreliable. I will not be buying from them again
Sansevieria
The plant came absolutely damaged. Whoever packaged it strangled it to death.
I can't even get through to customer service.
What a waste ... I spent money to not receive the plant I want. Healthy and gorgeous... didn't happen.Numerous Plants
This would have been a 0 Star if it was available! Their service isn't just poor, it is almost non-existent. I purchased some plants with 2 separate orders back in April, they arrived in May & June, sadly, some plants were dead. I wrote to them with photo’s immediately and respectfully requested replacement plants. Nothing to date has arrived and neither have I received a reimbursement. I have subsequently written to them numerous times, without a response, except for once when they said to 'bear with them during this difficult (COVID) period and that someone would be in contact with me soon'. 6 months after that initial contact, I still haven't had either replacement plants, or reimbursement. What is most irritating is that they state on their website that they are working with significantly reduced staffing (COVID) and to please be patient. But they are still able to advertise a full list of available plants for sale by way of their regular sales emails! Yes, the plants received that weren't dead have flourished, but Garden Express's customer service in the event of a problem is appalling. Buy from them at your peril.
'Autumn Crocus' bulbs
Initially I had a good opinion f this company. That has changed following my recent experience with a purchase. I bought ten 'Autumn Crocus' bulbs from them. It was then pointeD out to me on a gardening site that these are in fact part of the lily family and toxic especially to cats. Most cat owners know they should avoid lilies at all costs as a feline can die swiftly if smelling or ingesting any part of such plants. I pointed this out to G E as there is no mention of their being part of the lily family on their site. There told me to return the bulbs but do not pay for postage. As I had already paid £5.99 for delivery this would be pointless and I'd lose money. Other companies refund without quibble. I advise peOple not to buy from this company, their customer service is awful.
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