Spotlight: What are our customers saying?
ABSOLUTE SCAM COMPANY. Do not use. Terrible service and no phone line. Took weeks for them to get back to me and then they said it was too late and would not provide a refund even though I contacte...Read on
These plants looked fabulous when they arrived, however within a week the leaves started to flop down the sides of the pots, then all the flower buds flopped, ... now the plant just has yellow ... ...Read on
Anemone Hybrida Bressingham Glow Japanese Anemone and Anemone hupehensis Splendens Windflower I expected these to be delivered in a similar condition to the Anemone hupehensis 'Red Riding Hood' Ja...Read on
Disgusted. AVOID!! I've bought from G. Express in the past, but I NEVER will again. I've spent over £111 on a batch of grasses that were described in the product marketing as "amazing evergre...Read on
Oh dear oh dear Gardening Express very poor experience and service from you again and again again - I ordered a multi stem birch tree(not cheap at £300) well before Christmas that finally turned up...Read on
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
ABSOLUTE SCAM COMPANY. Do not use. Terrible service and no phone line. Took weeks for them to get back to me and then they said it was too late and would not provide a refund even though I contacted them within 2 days of delivery. Plants were not as described and were dead upon arrival. I have lost a considerable amount of money. Customer service is horrendous. Cheap shoddy plants arrived which were no more than a few pence but they charged £40.00.
2 large Cyclamen house plants
These plants looked fabulous when they arrived, however within a week the leaves started to flop down the sides of the pots, then all the flower buds flopped, ... now the plant just has yellow ... brown dying leaves everywhere, the second plant I sent to my friend as a Xmas present, she is bitterly disappointed with the plant, as her plant has died the same as mine.
Gardening express is an absolute diabolical company, they will not refund or replace these dying plants, as they do not cover their 5 year quarantee.
I have wasted a lot of money with purchase ... postage,I WARN ANY POTENTIAL CustomerS, DO NOT BUY ANY PLANTS FROM THIS DISGRACEFUL DISGUSTING COMPANY
Anemone Hybrida Bressingham Glow Japanese Anemone and Anemone hupehensis Splendens Windflower
I expected these to be delivered in a similar condition to the Anemone hupehensis 'Red Riding Hood' Japanese Anemone Windflower, that is, 'in-season, strong, healthy, full of buds, flowers and shoots'. They weren't. They aren't.
These are short, stubby scrawny, almost lifeless plants with wilting foliage, no flowers, no buds, highly unlikely to have any flowers at all this year 2022!
'Autumn', Gardening Expresses' Quick Messaging System agent advised me 'This is a young specimen and will thrive once settled'.
If I wanted two 'young specimen' I'd have ordered two 'young specimen' and they wouldn't have cost me £29.96 but more like £4.99 each!
It is already mid-Summer heading into late-Summer with Autumn 'just around the corner'.
I've not spent £29.96 for Gardening Express to deliver me two 'young specimen' in 3-litre pots for me to grow myself, I've spent £29.96 to have premium quality 3-litre 'in-season' plants delivered full of buds and flowers!
Furthermore, the Plant Passport shows A ANEMONE, B BE-2.085.018.364 C week 13/16 2021!
And Gardening Express expects us to pay 'return postage'? Unbelievable!
I've bought from G. Express in the past, but I NEVER will again. I've spent over £111 on a batch of grasses that were described in the product marketing as "amazing evergreen...Strong well established plants supplied in approx. 3 litre containers." This was NOT the case. The grasses were meagre shoots, just visible above the soil level. When I complained, I was told that they were "as expected" and that I would have to pay to return them. The goods supplied did NOT match the description, nor the sample photo shown at the point of purchase. They were neither fit for their price point (£15.95 per plant) nor of a satisfactory quality. Shocking customer experience and the agents I dealt with had no respect for my rights as a consumer. Disappointed and disgusted to say the very least.
Multi Stem Birch Tree
Oh dear oh dear Gardening Express very poor experience and service from you again and again again - I ordered a multi stem birch tree(not cheap at £300) well before Christmas that finally turned up on the 22/12 when it arrived it certainly wasn't a multi steam more a single stem tree with some low thin shoots off the side, having actually managed to use your chat service(the only time the purple bubble appeared to allow me to it hasn't appeared since btw) I get told the image on the website is an example only, the tree is as they expected it and if I'm not happy to return it to get a refund oh and as others have said at my own cost. Well it was Christmas so courier wasn't able to collect until 4th Jan(another long story as I bought a 48hr delivery service but they finally delivered it back to GE on the 10th Jan) which meant it was now outside 14 days - been trying to get in touch with GE since to confirm my refund and have a guess the chat bubble just does not appear at any time even within your published open hours for chat so I can't even contact you to discuss the situation. I can only hope for a miracle and you honour the promise and refund me proactively as I have heard nothing from you since you received the tree back???? Help please...
two trees for balcony and lavender in a pot
I am still waiting for delivery after almost a month!
Total spend 0ver £50 and I am now wondering if I'll ever see my plants and no way of asking for a refund as their email box is 'full' !!!
Totally exasperated with this company and equally with Hermes their delivery company who are also uncontactable as phone response is not 'live' and the robot doesn't accaept tracking number!!!
Disgrace. Don't touch this company.
Bad experience. Would have been reasonably happy as plants were healthy and reasonable size although overpriced. Main problem that spoiled the whole show was the packaging, 5 x 2L pots squeezed into a box to the point they were all buckled, wrapped in plastic all interbound with cellutape. With all the will in the world I couldnt unwrap them without doing damage. Why anyone would pack live plants like this is beyond me. Will stick to my local nursery in future. Took 20 days to deliver. I could live with that if website didn't claim 3-5 day dispatch, and if they were realistically packaged
Salix Flamingo x2 and Mexican orange, Sundance x2
Salix are thriving , both the Mexican orange are dying rapidy.
All £25.00 each - so £ 50.00 wasted.
Impossible to contact anyone - STEER CLEAR OF THIS COMPANY.
Plant quality is appalling and took 17 days to deliver. Plants described as bushy were small and spindly. Others plants were half dead (in Gardening Express speak 'half alive'). Some plants were completely broken but after sending photos I was told that they were delivered alive and to lump it, in cleverly worded text: "I can confirm that your received plants are alive and once planted out and allowed to settle into their new environment, your plants will thrive.". If you're not satisfied, you'll be asked to return the plants within 14 days knowing full well that the cost of returning them more or less equates to the cost of the plant, so it's not worth the bother. Buy from this company at your peril. I will never buy from it again.
Trees and plants
ordered more than two weeks ago but no trace at all. even I dont know when will get delivery. At the same time ordered from other site. within one week got delivery.
Gardening Express is poorly maintained. never use this site.
My order received today,pleased with the quality of the items, and on that basis I would recommend this company. One issue, the fact communication with G.E is difficult. business relies heavily on active communication . Delivery did miss a specific date, I repeat, based on the product quality it has my recommendation