HQ Hair Reviews

: 21
81% Would buy here again

Most relevant positive review

  2024-05-28
Easy ordering from the Netherl
The website seemed trustworthy and user-friendly, making it easy peasy to order from the Netherla...Read on
Imogen Bailey

Most relevant negative review

  2024-05-13
Hair care products
Don't let yourself be deceived by the fancy website and flashy products. This place is a con...Read on
Tom Wood

Review with most votes

  2024-05-12
Affordable price, free deliver
I got a fantastic deal on this item and it even came with free delivery. The price couldn't ...Read on
Carter

Reviews (21)

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    First-time purchase with friendly discount

    I recently bought something for the first time from HQ Hair and I had a really good experience. The person I spoke to, Millie W, was so nice and even gave me a 10% discount as a new customer. Even though the thing I wanted didn't actually qualify for the new customer discount, I still got it which was really nice. The customer service was amazing - I felt like they really cared about me as a customer. The website was easy to use and I found what I needed without any trouble. All in all, I was really pleased with my purchase and the service from HQ Hair.


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    Makeup and hair products

    Oh my gosh, this online shop is really easy to navigate and find what you're looking for! The payment process is extremely secure, which is really important to me. Sometimes I feel a bit nervous when ordering from outside the UK, but everything arrived quickly and just as I wanted. I've actually ordered from them three times now, and I always look forward to my items arriving because I know it'll be speedy and perfect. Plus, the prices are really good as well!


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    Beauty products

    My time at HQ Hair wasn't all smooth sailing to begin with as I had a few hiccups when I was trying to place my order. But, after chatting with a customer service rep called Joey, all my issues were sorted out pretty swiftly. Joey was really patient and knew their stuff, they walked me through the ordering process and made sure everything went through smoothly. It's nice to see such committed and helpful staff in a world that's always in a rush.


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    Hair colour advice

    I was looking for some advice on switching up my hair colour from my usual blonde to dealing with 60% white hair. Billie Rae was absolutely brilliant in giving me the help I was after. She really knew her stuff, was super patient, and took the time to really get to grips with my situation before suggesting the perfect solution. I'm so thankful for her help and would definitely recommend her to anyone needing advice on hair colour.


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    Easy ordering from the Netherlands

    The website seemed trustworthy and user-friendly, making it easy peasy to order from the Netherlands. The checkout was a breeze, nice and swift. Just waiting on a hassle-free delivery now!


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    Repeat purchase of previous item

    I recently bought something again that I'd purchased before, and I was quite pleased with how quickly and smoothly it all went. I had no trouble finding the item by looking at my previous orders, which made the whole shopping experience really easy. The products arrived quickly and in perfect condition, thanks to the careful packaging. All in all, I'm really happy with the service the company provided.


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    Hair care products

    I had a really great experience with this hair care website. At first, I wasn't sure about the products, but once I tried them, my hair looked amazing. The customer service was excellent, especially when I had a problem with a discount code. Charlotte from customer service was so helpful and fixed the issue quickly. I'll definitely be coming back as a customer because of the fantastic service and top-quality products.


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    Damaged packaging issue

    I got in touch with HQ Hair the other day about a problem I had with my order - the packaging was damaged and some items were missing. I had a chat with a lovely customer service rep named Molli, who sorted everything out for me super quickly and efficiently. Molli's great service really impressed me, and now I'm a very happy customer of HQ Hair.


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    Haircare products

    I must say, the email updates here have been really good. But, I did get an automated email saying my product in the cart was about to expire after I'd already paid for it. It did make me feel a bit uneasy, especially as I ordered from overseas. I mean, really, the last thing I need is unnecessary stress over my payment not going through!


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    Hair Colour

    I ordered some hair dye from you and it got here really fast, like lightning quick! I was thinking it might have been a one-off, but my package arrived in just two days! Incredible service! I'll definitely be ordering from you again and spreading the word to all my mates about how fast you are. Thanks a lot for being so great! 👍🏼👏🏻👏🏻👏🏻


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    Discount code not working

    I decided to subscribe to their newsletter and as a new customer, they kindly gave me a discount code for my first order. However, when I went to use it at the checkout, it didn't work! On top of this, I also received an outdated magazine from October 2021 and was asked to leave a review before even receiving my order. It was quite disappointing, to be honest.


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    Hair care products

    Don't let yourself be deceived by the fancy website and flashy products. This place is a con artist's dream come true. I decided to treat myself to some hair care goodies and was assured they'd be with me in a jiffy. Well, it felt like forever before they finally showed up. And can you believe it? Half of my order was missing! When I tried to get in touch with customer service, they were about as useful as a chocolate teapot - no help at all, just loads of lame excuses. Sure, the prices might seem tempting, but trust me, it's not worth the headache. Do yourself a favour, keep your cash and your peace of mind, and go shop somewhere else.


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    Affordable price, free delivery

    I got a fantastic deal on this item and it even came with free delivery. The price couldn't be beaten and the website was really user-friendly. I'll definitely be telling my friends about this.


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    Quick delivery but...

    I received my order really quickly, which I was really happy about! However, I was a bit disappointed because I signed up for a discount but it didn't work.


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    Hair products order

    I ordered some hair products, but they took ages to arrive. Then they told me that they had gotten lost in the post - can you believe that? They weren't willing to send a replacement quickly, so I had to keep on waiting. Really not cool!


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    Order not delivered on estimated date, damaged during transit

    I recently ordered some stuff from HQ Hair, but it didn't arrive when it was supposed to. I got a message saying the order got messed up in transit, which was a real let down. I tried to contact customer service by email, but for some reason, my email didn't even send. It's really annoying and worrying not knowing what's going on with my order.


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    First order

    I placed my order for the first time and then received an email offering a discount. I had a chat with Nylah, who was really helpful in securing me a quick 20% refund! Now I'm just eagerly waiting for my stuff to arrive. I also noticed that they have good ratings on Trustpilot, so I'm really pleased with my purchase!


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    Hair product

    I was so annoyed trying to find my favourite hair product in stores, but then I came across this website. I ended up buying three bottles and they arrived really quickly and were definitely the real deal. The free delivery was a nice plus. All in all, it was a fantastic experience and I'll definitely be coming back to buy more.


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    Great price, free delivery, quick arrival

    I found the best price online for the product I was after. Didn't have to pay for delivery and it arrived even quicker than I thought. It was my first time buying from this website and everything went perfectly. I'd definitely suggest it to others!


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