Blue Nile Reviews
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3 Stone Diamond Ring
I was a bit unsure about buying from this company at first because I had seen some bad reviews, but I was really impressed with the fantastic service I got. I bought a lovely 3 stone diamond ring from them ten years ago, and recently I wanted to get it resized. The whole process was really easy and quick, they helped me send it back to them and in just a week it was back with me looking as good as new. I'm over the moon with how it turned out. It's not often you come across a company that gives such brilliant service even years after you first bought from them, but this one definitely went above and beyond my expectations.
Engagement ring purchase
I bought an engagement ring not long ago and I wasn't very happy with the service I received. The ring is absolutely stunning, but I was disappointed because the inscription I asked for wasn't engraved as I had requested in my order. When I reached out to customer support about the issue, they apologised and suggested that I return the ring to have the inscription added. However, they told me that this would take an extra 4 to 6 weeks. This was way too long as my engagement date was approaching, and I was frustrated with the lack of care for details and quick solutions from the company.
Diamond ring purchase after 25 years
After thinking about it for ages, I eventually made the decision to treat myself to a diamond ring for my 25th anniversary. Choosing the ring was easy peasy, I popped into the shop to get the right size and design. The ring turned up quickly, just two weeks after I ordered it, and I was over the moon with how it looked - the size, colour, clarity, and cut were all top-notch. It totally blew me away and was well worth the wait. I reckon you should really think about checking out this shop if you're in the market for a diamond.
Aquamarine ring
I was looking for a ring for myself and found the aquamarine ring on a website. The Riviera Pavé ring stood out to me right away because it was so unique and elegant. I just knew it was the right choice for me, and I'm really pleased with my decision to buy it. The ring is even more stunning in real life and I've had lots of compliments on it. The quality is top-notch, and I couldn't be happier with my purchase.
Solid purchase experience
My experience with this company was really great. Ordering was simple and easy. The prices were fair and the item I bought was good value for money. The customer service was excellent, with staff who were helpful and quick to respond. The delivery was fast and the item arrived when expected. The packaging was tidy and the product was even better than I had hoped. Overall, a fantastic experience all round.
Diamond ring purchase
I had a really bad experience with this company. The diamond ring I bought was not good quality and didn't look like I expected. Also, they got the tax estimates all wrong, so I ended up paying way more than I thought I would. When I tried to return the ring, the customer service was terrible - they were unhelpful and rude, and kept making excuses to avoid taking it back.
Diamond earrings and necklace
I got my wife's engagement ring from this place back in 2009 and it was absolutely perfect! Since then, I've been a regular customer buying pearl earrings, necklaces, bracelets, and sterling silver jewellery. My latest purchase were some really awesome diamond earrings and a necklace. I always come back here because they have incredible service, top-notch quality, and great prices. I just love shopping here!
Sapphire and diamond drop earrings
I recently bought a pair of sapphire and diamond drop earrings for my wife, and I have to say, they were even better than I expected. This isn't the first time I've got jewellery from this store - I've bought diamonds, ruby jewellery, and even a Tahitian pearl necklace before. Every time I've bought something, it's been amazing, and I've always been really happy with my purchases.
Engagement ring purchase
I recently bought an engagement ring from this company and I have to say, it was so easy and smooth. From looking on their website to getting the ring, everything went perfectly. The customer service was amazing, the staff really knew their stuff. I would definitely suggest this company to anyone in need of a lovely ring for their partner.
Diamond engagement ring and upgrade
I really loved my diamond engagement ring so much, so I thought why not make the most of the upgrade programme that the company offers after two years! I have to say, the whole process was so easy and smooth, and now I am just so excited to get my hands on my brand new ring. I am literally counting down the days until I can see it!
Necklace purchase for wife
I bought a necklace from Blue Nile online shop as a Christmas gift for my wife in 2023. Everything seemed great at first, but when I received the invoice, I was surprised by the hidden charges that weren't mentioned on the website. I thought I had paid for everything online, only to later receive an extra bill from FedEx for delivery and import taxes. It felt really unfair as my invoice showed '0' taxes and '0' delivery charges, with a balance of £0.00, yet I ended up having to pay over a hundred pounds extra. It felt like they were trying to sneakily make me pay more without giving me a heads up. I feel like both Blue Nile and FedEx were working together to deceive customers, so I would advise to be cautious and avoid buying from them.
Gold ring
I recently purchased a gold ring from a website and it's turned into a bit of a nightmare, honestly. The website promised a specific shipping date, but it turned out to be just an estimate. They then claimed that the ring was "in production" for a week, which seemed unclear to me. My payment had already been processed, but I can't get any information from their unhelpful support line. In my opinion, the whole situation seems pretty shady - like they conned me into handing over my money.
Diamond ring
I bought a diamond ring not long ago and it was a real nightmare dealing with the company. I placed an order for a diamond on a set date and got confirmation that it was being made and the payment went through all fine. But then a few days later, I got an email saying the diamond I wanted wasn't available and they tried to flog me three crappy alternatives at a higher cost. It was such a letdown and completely unprofessional.
Jewelry purchase letdown
When you decide to buy jewellery online, it can sometimes feel like taking a risk. Unfortunately, this site turned out to be a let down. The items I bought weren't as good as they looked online, and on top of that, the discounts I was promised seemed to vanish when I went to pay. I think it's best to stick to famous jewellers such as Tiffany or Mikimoto for a better shopping experience.
Engagement ring shipped to the UK
I recently bought an engagement ring to be sent to the UK, but when it arrived, I saw a big flaw in the sapphire stone. It was disappointing because I spent a lot of money on it. Even after trying to sort it out and get a replacement, I ended up with another ring that seemed like it was just lying around.<br><br>Feeling pretty gutted, I asked for a refund since I knew I wouldn't be happy with anything else. Sadly, they said no because I missed the deadline. It was annoying because the ring took so long in customs that I couldn't make it in time for the refund.<br><br>To make things worse, I got charged double for duty tax, which was unfair. I was told to pay up and then fill out a form to get my money back. But turns out, that form didn't even exist. So now I'm stuck chasing this up for no reason at all.<br><br>Overall, this whole thing has been a letdown and expensive. I've spent a lot of money and time dealing with different support teams, only to end up with a not-so-great ring and an unhappy partner.
Tungsten wedding band purchase
I recently bought a tungsten wedding band from Blue Nile, and I have to say I'm really disappointed with both the quality of the ring and the customer service I received. The ring got scratched after just a few weeks, and it even cracked after only three years of wearing it. The lifetime guarantee and free repair offer that first caught my attention turned out to be worthless as they refused to honour them. It seems like they no longer sell this ring on their website, which suggests they knew it was substandard. It's really frustrating because this ring means a lot to me as my wedding band.
Gold band purchase
I was really looking forward to receiving my gold band from this website, but I was so disappointed. The quality was really poor - scratches all over, not the right colour, and the stamp was completely wrong. I was expecting much better.
Diamond engagement ring purchase
I am really disappointed with the customer service I got when I bought a diamond engagement ring recently. The lack of professionalism and attention to detail from the customer service reps really upset me. Even when I tried to sort out issues with my order, I just got vague and unhelpful responses every time. It's obvious there's a big problem with communication and accountability within the customer service team that needs to be fixed right away.
Recent ring purchase
I bought a ring on this website not long ago, and I have to tell you, I was really let down by the service. I got an email saying my order was cancelled just days before our special event. When I got in touch with customer service, they were really rude and disrespectful. I couldn't believe how unprofessional and tactless the representative was. I won't be using this website again for any more purchases, that's for sure.
Review with most votes
Trust & Quality, the best
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