Made In Design54 reviews
This score is based on 54 genuine reviews submitted via BritainReviews since 2018.
Featured Reviews
Reviews (54)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.String Desk Unit
I have been disappointed and frustrated by the customer service. I have been chasing this organisation for almost a year. They sold me an item which was faulty and damanged. I provided images, feedback etc. I was promised an exchange multiple times but this never materialised. I am still awaiting a response. The first time I contacted them was in November 2019!
I would highly recommedn purchasing your item through an alternative website with more responsive and responsible customer service.pendant light
Made in Design proved itself as an unreliable retailer and I am disappointed as there is no way to get help from their customer services. I ordered a pendant light in July. It came all boxed up. The glass shade was intact but the decorative bulb which was in its own box came shattered. It's been over two weeks that I am trying to arrange for an exchange but the online exchange does not work and the customer services are not replying to my emails. Their phone lines are either not working or after 15 minutes of holding the line a message in foreign language is played and I am disconnected. I'm very disappointed with the service and I will avoid them in the future.
2 garden chairs
Ordered and paid £500 for them on 21st June. Was told they had been despatched. Impossible to get through to 'customer services' depsite many emails, calls, tweets etc. It's now the end of July and nothing has arrived. I think it's a scam or they are going / have gone out of business. Attempting to get my money back. Please avoid this company.
shower outdoor selletti
Worst customer service ever! It was a real nightmare. I have bought a shower but it didn't fit. Straight away I have contacted the customer service to return the item and get a refund. First of all : you have to pay for your return ( prepaid label or collection) it took ages ( 1 month) to get the return label even if I tried to be in touch with the customer service to speed up the process. But they were to efficient at all, they replied one a week or 2, you can't reach them by phone. I just lost my temper by chasing them. AVOID AVOID AVOID
Bistro Foldable table - 97 x 57 cm - 4 people - Umbrella Hole Fermob
I have been calling and emailing Made in Design for weeks. I ordered a product on 16th June and then changed order on 30th June. I was told that the product would be with me within 5 working days. I have emailed 4 times to their customer service and only receive automated responses saying someone will get back to me in 2 working days.... last response was 4 working days. Their phone lines are never answered. I am beyond frustrated and disappointed with the poor service
products
THIS COMPANY IS A SCAM!!!
DO NOT USE!!!!
If I could give zero stars I would.
Take a look at trust pilot before purchasing. You will be glad!
I paid out a lot of money and have received NOTHING!!!
Generic 'keep them happy' responses.
NO ACTION
Very clever. Beautifully designed SCAM
Any positive review must be from them themselves.I have had a similar experience to J Richardson. I ordered a desk. Only two of the three components arrived. I emailed immediately and awaited a response. It’s been 9 weeks since then and I am still waiting patiently. They do not pick up the phone and are not treating this with any level of urgency.
Loop Table
Poor product. Received a table top, trestle legs and 4 screws. You have to complete the build yourself apparently which will involve measuring out for the legs and drilling and fitting them. This is much more than self-assembly. Even when built it seems likely to be flimsy.
Not what I expected for the price.
Raised issues with MID. They wont engage with the detail, just offered return at my cost, £100. The UK customer service number is not answered.Parasol & Base
They take orders for items they don't have in stock & have been discontinued . You can't get your money back from them. There is no means of contacting them. DO NOT buy from this company
Eva Solo Kettle
Delivery took around 3 weeks. The expensive kettle broke, it's poorly designed. The company doesn't communicate via email or answer their phone. AVOID !!!
Alessi coffee pot
Easy to order but delivery was very, very slow and took weeks.
The coffee pot does not work properly.
The return process involves submitting a form for processing. No response received at all to that and impossible to get a response on the phone.
I would not use them again.Ornamental birds
Item arrived damaged, and have had no response to any of my emails or calls to customer services for a refund since. Dodgy company, shop elsewhere!
200285335
I bought a Pols Potten stool and it was…
I bought a Pols Potten stool and it was damaged when I unpacked it. I tried to contact Made in Design several time and then in the end I got a email saying:
Products transportation is at the customer's own risk, even if they are shipped or returned carriage free.
Therefore, Made In Design advises the customer to check the condition of the products upon delivery and before signing the acknowledgement of receipt of the parcel
Dont buy from this company!Lamp
Poor customer service . Had to wait in all day for a package when it arrived I unpacked it and it was broken . Asked for a part refund as it was still usable and I didn’t want to have to wait in another 2 more days to return and then to receive a replacement but they refused to offer any type of part refund . Best they offered was 10% of my next order of £150 . Complete jokers . Will never use their service again and recommend others don’t too .
Best quality
I recently tried their services and i am very satisfied with the results. also recommend you if you are going for the first time, this is so amazing
This review is 2 years old and all the others since then are terrible - don't know why it is still so high up on the list
About Made In Design
Are you looking to design a space using designer furniture and furnishing pieces? Would you enjoy having access to a carefully selected collection offering many of Europe’s best in design on a single platform, stocking all range of household products? Made In Design is a company that offers customers exactly this, with over 45,000 items to choose from and all the biggest names in design as well as their own-brand products. To read what people of thought, browse reviews of the company.
About Made In Design
Made In Design is a leading online sale website for design furnitrue, lighting and decorating articles, inspired by French and European design. The brand was founded in 1999 be Catherine Colin with the aim of allowing everyone access to designer items, up and coming models from new creators, designer private sales and even some of Made In Design’s own brand creations. The company stock an astounding 45,000 items from 330 brands which draws on the creativity and expertise of 1,600 creators from all across the world. With this bredth and range, the brand hope to cater to every taste, requirement and budget in the market. The philosophy of the brand is that design characterises every aspect of the household, ranging from chairs, flooring to basins in bathrooms. Their target audience ranges from private house owners to corporate customers, including hotels owners and interior designer hoping to decorate large spaces, or private surgeries and restaurants fitting smaller spaces with chic, designer products.
Services of Made In Design
Made In Design’s range of products is divided into categories of Whats New, Trends, Furniture, Lighting, Decoration, Outdoor, Tableware, Kitchen Accessories, Learns, News and Contract. Alternatively customers can browse the products by brand, including Zevs, Kartell, and Alessi, and by designer, such as Phillippe Stark, Patricia Urquiola, and Scholten and Baijings. The website offers immediate dispatch with 70% of their pieces, meaning 30,000 products, and same day dispatch for order made before 11am. The contract part of their website is where professional designers or companies can get expertise managing and planning help from the Made In Design staff, guiding them through the range to best suit their needs.
Complaints, Compliments and Tips for Made In Design
What has the lasting impression of Made In Design been? How happy were you with their selection of available products? Perhaps you used their customer service for some expertise on what would work? Were you impressed with their guidance? Leave us all your feedback for the company in a customer review, so future customers have a sense of their service.
What are people saying about Made In Design? Read reviews, experience and feedback in reviews of their range of interior design products
Bonus!
📊 How did Made In Design shine for you?
Contact Information
32 rue de Comboire
38130 Echirolles
France
Categories Made In Design
Online shopping | Homeware Reviews & Experiences | Sport & Outdoor Reviews & Experiences
Page Statistics
Last update: December 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Best quality
I recently tried their services and i am very satisfied with the results. also recommend you if you are going for the first time, this is so amazing Read onBy: henry