Made In Design - Overall Rating based on 46 reviews
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Pendant light purchase
I came across this company on Instagram by chance and thought I'd give their pendant lights a go. I have to say, I was really pleased with the whole process. They communicated well and quickly, the service was excellent, and the pendant light I received was really good quality. There was a wide range of options to pick from, which made it hard to choose, but I eventually found the ideal one for my home. I've already told my friends and family about this company, and I'll definitely be returning for more in the future.
Garden furniture purchase
I was really impressed by the variety of stylish and classy garden furniture they had on their website. It was nice to see some different pieces that you don't usually come across in the UK. The benches I bought arrived on time, but one of them had a little mark on it which was a shame. Luckily, the customer service team quickly came up with a few options to fix the problem, which I thought was great. All in all, I had a good shopping experience and I'll definitely think about shopping there again in the future.
Fast turnaround furniture order
At first, I wasn't sure about ordering from this site because a lot of people said the customer service was bad. But I decided to go for it anyway since I needed some furniture pretty urgently. I paid a bit extra to make sure it got to me in time for a special event, but unfortunately, the tracking info wasn't being very helpful, and it looked like my order was stuck with the delivery people. I dropped an email to customer service and they got back to me pretty quickly. They managed to nudge the courier along and update my tracking info. It did end up taking longer than I'd hoped for my stuff to show up, but all in all, I was quite happy with how it worked out. I reckon I might've been a tad too impatient initially, especially after all those other negative reviews and the lousy updates from the courier company.
awesome products
I've just ordered some fab stuff and you know what, they came really quickly and in perfect condition. The products were spot on, exactly what I wanted, they totally lived up to my expectations. I'm well chuffed with my purchase!
Online Purchase of Dining Table
I recently bought a dining table online from this company. The website was easy to use, and I found the perfect table. Unfortunately, the item arrived damaged, and despite emailing customer service multiple times about getting a refund or a replacement, I haven't heard back from them yet. It's frustrating that they are quick to reply to Trustpilot reviews but not to direct customer inquiries.
Furniture for living room
I have to say, I was really pleased with my experience with this company. At first, I wasn't sure about ordering from France to the UK, but it all turned out great. The customer service was top-notch - they were nice, really helpful, and quick to respond. They made everything so easy and hassle-free. The furniture I got for my living room was even better than I thought it would be, and I couldn't be happier with it. I'll definitely be shopping with them again and would definitely recommend them to anyone else.
Awesome designer furniture
Oh my goodness, I just had to tell you about this brilliant online shop I came across! They have the most incredible designer furniture that's both stylish and great quality. I found the perfect pieces for my room and they look absolutely fabulous.
living room table
Table arrived damaged. There was never any response to a service request, phone calls or emails - until i put a 1 star review on trustpilot. They said they would ask the manufacturer for guidance, and that was the last i heard. they were cheeky enough to ask me to change my trustpilot review.
Avoid at all costsSet of Garden Chairs
Terrible company. I ordered a set of garden chairs in March (the website promising delivery within 4 weeks). It is now 24 June and I have still not received them. The Customer Services personnel consistently lie about despatch/delivery etc. Avoid at all costs.
Hay kettle
I bought a Hay kettle 6 weeks ago. It arrived without the plug adapter that it was supposed to have. I got in touch with customer services and it took them weeks to respond with a promise to send an adapter out. A further 3 weeks later, and still no adapter, another flimsy apology that they were having difficulty sending an adapter (???) and for me to buy my own! I paid a premium price for a product I can't use for which Made in Design have taken zero responsibility for. I won't be using them again.
Tiptoe Desk Leg
Yet another week goes by with no reply and no contact from the company after my damaged item was returned to them weeks ago and no refund made as of yet!
Table and chairs
Brian in the shipping department needs to get the new job, I’ve never in my life experience such poor service and under experienced staff extremely extremely rude and cannot deliver to timescales I was told five working days for delivery and 3 1/2 weeks later here we are still waiting for the goods we ordered and have paid for! Extremely difficult and rude customer service team I have literally spent over four hours of my life trying to get an update on delivery and each time I get told something different, maybe made in design need to train their staff on basic communication or are they all disabled? Avoid this company at all cost if you are one and to get your goods delivered in a timely manner!!!! The website would not allow me to leave a one star review so I had to leave to if I had my choice it would be -1
String Desk Unit
I have been disappointed and frustrated by the customer service. I have been chasing this organisation for almost a year. They sold me an item which was faulty and damanged. I provided images, feedback etc. I was promised an exchange multiple times but this never materialised. I am still awaiting a response. The first time I contacted them was in November 2019!
I would highly recommedn purchasing your item through an alternative website with more responsive and responsible customer service.pendant light
Made in Design proved itself as an unreliable retailer and I am disappointed as there is no way to get help from their customer services. I ordered a pendant light in July. It came all boxed up. The glass shade was intact but the decorative bulb which was in its own box came shattered. It's been over two weeks that I am trying to arrange for an exchange but the online exchange does not work and the customer services are not replying to my emails. Their phone lines are either not working or after 15 minutes of holding the line a message in foreign language is played and I am disconnected. I'm very disappointed with the service and I will avoid them in the future.
2 garden chairs
Ordered and paid £500 for them on 21st June. Was told they had been despatched. Impossible to get through to 'customer services' depsite many emails, calls, tweets etc. It's now the end of July and nothing has arrived. I think it's a scam or they are going / have gone out of business. Attempting to get my money back. Please avoid this company.
shower outdoor selletti
Worst customer service ever! It was a real nightmare. I have bought a shower but it didn't fit. Straight away I have contacted the customer service to return the item and get a refund. First of all : you have to pay for your return ( prepaid label or collection) it took ages ( 1 month) to get the return label even if I tried to be in touch with the customer service to speed up the process. But they were to efficient at all, they replied one a week or 2, you can't reach them by phone. I just lost my temper by chasing them. AVOID AVOID AVOID
Bistro Foldable table - 97 x 57 cm - 4 people - Umbrella Hole Fermob
I have been calling and emailing Made in Design for weeks. I ordered a product on 16th June and then changed order on 30th June. I was told that the product would be with me within 5 working days. I have emailed 4 times to their customer service and only receive automated responses saying someone will get back to me in 2 working days.... last response was 4 working days. Their phone lines are never answered. I am beyond frustrated and disappointed with the poor service
products
THIS COMPANY IS A SCAM!!!
DO NOT USE!!!!
If I could give zero stars I would.
Take a look at trust pilot before purchasing. You will be glad!
I paid out a lot of money and have received NOTHING!!!
Generic 'keep them happy' responses.
NO ACTION
Very clever. Beautifully designed SCAM
Any positive review must be from them themselves.I have had a similar experience to J Richardson. I ordered a desk. Only two of the three components arrived. I emailed immediately and awaited a response. It’s been 9 weeks since then and I am still waiting patiently. They do not pick up the phone and are not treating this with any level of urgency.
Loop Table
Poor product. Received a table top, trestle legs and 4 screws. You have to complete the build yourself apparently which will involve measuring out for the legs and drilling and fitting them. This is much more than self-assembly. Even when built it seems likely to be flimsy.
Not what I expected for the price.
Raised issues with MID. They wont engage with the detail, just offered return at my cost, £100. The UK customer service number is not answered.Parasol & Base
They take orders for items they don't have in stock & have been discontinued . You can't get your money back from them. There is no means of contacting them. DO NOT buy from this company
Review with most votes
Best quality
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