ME+EM

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ME+EM

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J
Jackie franklin
Ordered a jacket fro. Me and em 2 weeks ago to receive an email from them saying my money will be refunded has I have cancelled the order. I never even received the jacket very dissapointed.Read on

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    Would buy here again
    Overall

    Pink fitted jacket

    Ordered a jacket fro. Me and em 2 weeks ago to receive an email from them saying my money will be refunded has I have cancelled the order. I never even received the jacket very dissapointed.

    Do not order from this brand. I am a Personal Shopper/Stylist and I hardly ever run into to company policies and Customer Service this poor. FIrst, the web-site says 3-5 days delivery in the US. Not the case. It's have been 8 days and I have not received my items.
    Second, I called because in that time the items I have ordered have gone on sale and they will not do a price adjustment ("company policy." So, inconveniently, If I like what I purchased I have to send them back and re-order for the lower price. Um, not waiting for that order... Thirdly, I got a text today that said DHL said DHL will not deliver unless I pay a $97 customs fee. When I spoke to Customer Service at Me + EM, I was treated like an annoying customer that wanted a price adjustment and was told that my DHL text was a scam and they pay all duty taxes and fees. I called DHL and it was a real cost. So...After all of this frustration of the last year and 1/2, can we please have companies that want to help their customers and appreciate any and all orders that keep and have kept them in business. The styles are soooo cute. What a disappointment.


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