Moonpig

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Moonpig

33% Would buy here again

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Spotlight: What are our customers saying?

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Danny
When my mom was sick, i use to give her flowers every day and MoonPig helped me a lot. the collection are beautiful and made my mom so happy. no words, loved itRead on
J
jeremy
Very disappointed in this company. i ordered a mug from them for mothers day and despite doing this 5 days before, have yet to recieve it. Will not be buying againRead on
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Noel Lester
I have placed 3 orders in total with Moonpig, and two of those times they have not delivered on their promise. I had paid for the extra postage option, to ensure a swift next day delivery. But b...Read on
M
maureen bowden
Lovely mug received from my daughter in Australia. Would have been so much nicer if the price of the item had been removed. Such an easy thing to do. Read on
J
JOSEPHINE BARKER
Zero responsibility for 2 separate cards not arriving Ordered two separate cards on 3rd September. O/N YMG6BQE & neither have arrived. 11 days later MoonPig have offered her a refund & thi...Read on

All reviews (6)

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    Would buy here again
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    My mom loved it

    When my mom was sick, i use to give her flowers every day and MoonPig helped me a lot. the collection are beautiful and made my mom so happy. no words, loved it


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    mug

    Very disappointed in this company. i ordered a mug from them for mothers day and despite doing this 5 days before, have yet to recieve it. Will not be buying again


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    2 Birthday Cards - Next Day Delivery

    I have placed 3 orders in total with Moonpig, and two of those times they have not delivered on their promise.

    I had paid for the extra postage option, to ensure a swift next day delivery. But both times, due to their inability to get the item shipped in time, this missed the promised delivery date. It is worth noting that when you order two cards to the same address (one from me, one from my kids) they still charge you twice, so its an additional £8 for two cards to be delivered next day - or not in these cases.

    When contacting the customer support team, they were less than helpful. Unapologetic, and arguementative that it wasnt their fault, it was Royal Mails fault. I disagree wit this, but in reality that isn't my problem. I paid them for a service, which they did NOT deliver on.

    Will never use again - recommend Funky Pigeon instead.


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    a mug

    Lovely mug received from my daughter in Australia. Would have been so much nicer if the price of the item had been removed. Such an easy thing to do.


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    2 CARDS

    Zero responsibility for 2 separate cards not arriving
    Ordered two separate cards on 3rd September. O/N YMG6BQE & neither have arrived. 11 days later MoonPig have offered her a refund & think that's an end to it with zero remorse or responsibility . What about the hurt caused & the fact someone thought we had forgotten their birthday

    Customer service don't give a stuff, they don't take telephone calls, Webchat assistant lied & said lost in post. Now one lost would be acceptable but 2 cards is just malpractice.
    When you are in the business of selling cards for special events you need to take responsibility if you don't send them.
    My niece thought that I & her grandma had forgotten her birthday which is very hurtful.
    I offered Moonpig a solution, they sell flowers so why not send her some as an apology but they refused point blank & take ZERO responsibility for their malpractice.
    Moonpig let me, my mother & my niece down & think if they offer a refund that is an end to it.
    Their attitude stinks & their webchat adviser has zero customer service skills customer


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    30th Birthday card and gift

    Rubbish ordered my Sons birthday card and a gift from the Moonpig site on 30th May. Paid extra for special delivery to be delivered on 5th June, his birthday is on June 6th so plenty of time for any issues or so I thought. It never arrived. I am fuming my Son is in Somerset we live in Essex. I could of got it there next day? Never using them again absolutely useless. It was his 30th Birthday too !!!!!


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Moonpig

Want to let that special someone know that you’re thinking of them? Fancy a more personal way of making them smile rather than supermarket flowers? Moonpig is the place to go forpersonalised cards, gifts and flowers to wow your nearest and dearest. Having made over a million people smile since they began, Moonpig is waiting to help make your loved one’s day.

About Moonpig

Moonpig believes that a personal touch can mean so much more than your average card and have a mission to make people’s days better. Their range of top quality personalised items, cards and flowers are perfect for when you want to give a little bit more than last-minute buys. Moonpig knows that there’s always someone that you could reach out to and let them know you’re thinking of them, so are continuously updating their ranges for lovely ideas to surprise your nearest and dearest. Add special names, dates, photos and even your own handwriting to Moonpig cards to make them into your own creation. The company is proud to now be one of the top 3 online flower retailers for all occasions. Moonpig have worked hard to develop their innovative letterbox flower range so that fresh bouquets can be waiting ready to be assembled as a surprise when the recipient walks through the door. Moonpig reminders is an extremely useful feature that allows you to store special dates in your account and gives you a nudge in the weeks leading up so that you can create great cards every year for that special someone. Their cards are made with thick paper so that they don’t get bent in the post and can last a while on the mantelpiece. The customer service team are on hand to answer any questions you have from selecting and uploading photos to delivery dilemmas. Since their establishment in 2000, Moonpig has provided over a million smiles on the faces of many and intend to keep that going always.


Services offered by Moonpig

There are two main ways to search for the items that you need on the Moonpig website; by person that you are looking for e.g. mum or friend, and by what you are looking for e.g. birthday or engagement. The ‘For Who’ option covers all family members, distant relatives, friends, couples, bosses, teachers, colleagues and many more. The ‘For What’ filter covers all occasions such as Valentine’s Day, Thank You, engagement, wedding, sorry you’re leaving, driving test, Easter, get well soon, new home, new baby and many more. You can also go straight to their greetings card section for some inspiration. Adding photos to cards is a fun way of personalisation for humorous cards and a lovely memory for more special ones. Their range of cards covers many brands that you may find in high-street stores, but with the advantage of being able to add your own personal text for an extra touch. As well as cards, flowers and the new letterbox flowers, Moonpig offers a great range of gifts online. These range from chocolate and alcohol to mugs and beauty gifts.

Customer Reviews: Advise other customers and share your experiences with Moonpig.

Have you ever purchased from Moonpig? Were you happy with the item(s) you received? What are your thoughts on the range and pricing of the items? Did you find everything you need online? What was your experience with their customer service team? All feedback is useful, whether it is positive or negative – so share your thoughts and help others to shop online.

Have you ever purchased from Moonpig, or are you looking to? Read genuine reviews here.