Moonpig Reviews : Share your review & read experiences

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Moonpig

40% Would buy here again

Spotlight: What are our customers saying?
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D
Danny
When my mom was sick, i use to give her flowers every day and MoonPig helped me a lot. the collection are beautiful and made my mom so happy. no words, loved itRead on
J
Joseph Morsi
if there were zero stars i would have given this pathetic excuse of a business. they ruined my daughter's 11th birthday by failing to deliver our order, failing to respond to my request for detail...Read on
J
jeremy
Very disappointed in this company. i ordered a mug from them for mothers day and despite doing this 5 days before, have yet to recieve it. Will not be buying againRead on
N
Noel Lester
I have placed 3 orders in total with Moonpig, and two of those times they have not delivered on their promise. I had paid for the extra postage option, to ensure a swift next day delivery. But b...Read on
M
maureen bowden
Lovely mug received from my daughter in Australia. Would have been so much nicer if the price of the item had been removed. Such an easy thing to do. Read on

All reviews (5)

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    Would buy here again
    Overall

    My mom loved it

    When my mom was sick, i use to give her flowers every day and MoonPig helped me a lot. the collection are beautiful and made my mom so happy. no words, loved it


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    Would buy here again
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    they ruined my daughters 11th birthday

    if there were zero stars i would have given this pathetic excuse of a business.
    they ruined my daughter's 11th birthday by failing to deliver our order, failing to respond to my request for details on where it is, and failing to provide contact details to escalate the issue. i think this company is both run and staffed by low life


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    Would buy here again
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    mug

    Very disappointed in this company. i ordered a mug from them for mothers day and despite doing this 5 days before, have yet to recieve it. Will not be buying again


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    Would buy here again
    Overall

    2 Birthday Cards - Next Day Delivery

    I have placed 3 orders in total with Moonpig, and two of those times they have not delivered on their promise.

    I had paid for the extra postage option, to ensure a swift next day delivery. But both times, due to their inability to get the item shipped in time, this missed the promised delivery date. It is worth noting that when you order two cards to the same address (one from me, one from my kids) they still charge you twice, so its an additional £8 for two cards to be delivered next day - or not in these cases.

    When contacting the customer support team, they were less than helpful. Unapologetic, and arguementative that it wasnt their fault, it was Royal Mails fault. I disagree wit this, but in reality that isn't my problem. I paid them for a service, which they did NOT deliver on.

    Will never use again - recommend Funky Pigeon instead.


  • Ordering

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    Would buy here again
    Overall

    a mug

    Lovely mug received from my daughter in Australia. Would have been so much nicer if the price of the item had been removed. Such an easy thing to do.


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