Music Magpie50 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Good gadget, dodgy warranty
I’d tap the screen, tuck the strap back, and think right, this refurbished watch will do. I’d been a bit wary about buying refurbished — battery life, unknown history, whether it’d survive pool use — but after a few weeks of tennis, open‑water dips and daily walks my worries melted away. It looked sharp, synced fine, the activity tracking was reliable and I actually enjoyed using it. Then, six months in, it froze on the Apple logo with that odd temperature bar and wouldn’t restart no matter what I tried. I sent it back thinking the 12‑month warranty would be straightforward — repair or replace, simple. Not so. I was told it was 'accidental damage' from immersion and so the warranty didn’t apply. That felt like a cop‑out. Apple’s specs say this model is swim‑safe; I certainly used it for swimming. I’m not saying the product is rubbish — while it worked it did the job and I used it daily — but the warranty handling left a sour taste. So: good everyday performance at first, practical and usable, but the post‑sale support and the way they interpret 'refurbished' really put me off. Might be different for you, but that’s my experience and I felt a bit misled.
various
Music Magpie is a company to AVOID. They don't check or don't check well the products they sell, so products come that are the wrong product, or damaged. Their delivery system is dreadful too.
Finally, their 'customer service' is very poor. It must be a terrible job and it shows in their attitude and lack of interest in keeping customers.
AVOID.iPad
I ordered an iPad from Music Magpie which Royal Mail marked as delivered, but I never received it. The delivery photo clearly shows a completely different property that isn’t mine or any of my neighbours.
Despite explaining this, Music Magpie refused to provide a refund, insisting that because Royal Mail marked it as delivered, their responsibility ends there. This is incorrect. Under the Consumer Rights Act 2015, the retailer is responsible for ensuring goods are delivered to the customer, and the risk remains with the retailer until the item is actually received. In addition, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 make it clear that the seller must deliver the goods to the correct address and resolve issues with failed or misdeliveries.
Instead of taking responsibility, I was told to contact the police, an unnecessary use of police time when the issue is clearly a misdelivery and the retailer’s legal responsibility to resolve.
The lack of accountability and support from an established company has been incredibly disappointing. I won’t be ordering from Music Magpie again and would urge others to avoid at all costs.Avoid Music Magpie — not worth the hassle
don’t use Music Magpie for collections — I wouldn’t trust them. Reason being, they confirmed two separate pick-ups and neither showed up, and their customer service was vague and unhelpful. Quick summary first, then details: I booked a collection for an iMac, got a confirmed slot (9–5), waited all day — nothing. No call, no driver. I chased them by email, got no reply at first, then a curt message telling me to rebook online. Fine, I rebooked; new slot this time 8–8 — again, no-one turned up. I emailed them again explaining the whole saga and they offered an “expedited” collection that, on paper, was exactly the same as the previous bookings that failed. That felt like a joke. At that point I asked to cancel the order. They said I had to cancel it myself and threw in a line about possible non-refunds if it had already been processed — which made no sense because nothing had been collected. It went back and forth: they ignored the specifics I gave, sent generic replies and didn’t actually apologise or fix anything. I’ve had smooth collections with other companies before, so I know how it should work; this just felt disorganised and indifferent. I did leave a review on Trustpilot and then suddenly they replied instantly saying they take it seriously — yet their prior silence suggested otherwise. On the bright side I'm oddly glad the iMac never left my house; could’ve been a total mess if it had. Overall I was left frustrated but relieved it didn’t go further. If you’re selling kit, look elsewhere.
Regrettable sale, mixed feelings
an investigation that didn’t explain much, a sudden change of story that the controller wasn’t missing after all, and no real apology or clarity about why the offer had been reduced in the first place.
They’ve made some payments but they’ve been partial and still short by a small sum — about £23.40 — and when I asked about it I was told essentially nothing further would be processed. Emails have gone unanswered since. I’m left with the choice of taking it to small claims, which I don’t relish, or swallowing the loss. That’s frustrating because I wanted to believe in the company: sustainability angle, seemed reputable. Turns out, not so reliable on the aftercare.
If you’re thinking of selling something valuable, my advice is obvious — insure properly, keep proof and screenshots, and be prepared to chase them hard. I can’t recommend them wholeheartedly. The system can be fine for smaller, low-risk things, but for high-value kit I’d think twice.The moment I realised something had to change
polite emails, then firmer messages, then the type that makes you re-read everything to check you didn’t miss something. Sandra from customer service, in my experience, wasn’t particularly helpful — felt a bit brusque, to be frank — and the replies kept circling without addressing the damage. I’d dealt with other buy-back places before and thought this would be quick; not this time. The moment everything shifted, oddly, was when I realised they weren’t going to admit fault unless I pushed. So I pushed. I explained the extra costs — faceplates, a new box, the controller repair — and finally they offered something sensible. It wasn’t perfect, and it took time, but getting that acknowledgement and a small, practical resolution was the relief I needed. I’m glad it ended better than I feared; I’m still annoyed about the hassle and stress (and the cost), but at least it didn’t end in silence. Would I use them again? Hesitantly. Would I recommend caution and lots of photos? Absolutely. Take care, keep receipts, and don’t be shy to chase things up — it worked for me in the end.
iPhone SE
MusicMagpie advertises delivery "by 1pm next day" for orders placed by 10pm. I therefore ordered a phone on 11 Feb and paid extra for the premium delivery by 12 Feb) - which would have allowed me to set up the new phone before going abroad on holiday on 13 Feb. At 1.13pm on 12 Feb I received an email - although the deadline had been missed "Your order will be delivered today!". The phone was not delivered as per the agreement and hence I am unable to receive the phone.
MusicMagpie wants me to apply to return the phone before they refund me but clearly I cannot return I phone which I cannot first receive.Pre-owned DVD box set, 10 years old
I bought a second-hand DVD box set that was 10 years old and I have to say, I was really pleased with how good it was. The price was really good for something so old and all the discs worked perfectly, no problems at all. It was even better that it came with free postage and packaging. The delivery was quick, it arrived within a week of me ordering it. Overall, another fantastic purchase from this company that never fails to impress me with what they offer and how they look after their customers.
Bank transfer payment, fast communication
I had a great experience with the company when I sold some items and asked for payment via bank transfer. They kept me updated the whole time on where my parcel was, which was reassuring. I liked how open and communicative they were. Also, I noticed that when I asked for payment through bank transfer, they sorted it out pretty fast once they got the goods. In general, I was really happy with the service I received from the company.
Trade-in experience
I was really disappointed with my experience of trading in some items. I had loads of problems when I tried to send them off using a third-party service that the company suggested. It was a nightmare at the post office as I had to spend over an hour sorting out all the wrong postal codes that different customer service people had given me. In the end, I had to change and use Royal Mail instead. Also, the trade didn't happen as quickly as the 48-hour processing time mentioned in the FAQ. I even got an email saying some items were missing, even though I was sure I'd packed everything properly.
Used DVDs purchase
Alright, I bought some second-hand DVDs from this store and I must admit, the quality was really decent. They came fast and were packaged nicely. But, the one problem I encountered was not being able to remove unwanted DVDs from my 'saved for later' list on the website. Sort it out!
Pokemon switch, wrong colour, long refund process
I bought a Pokemon switch from Music Magpie on the 17th of May and I was really looking forward to getting it. But when it came, it was a different colour and cheaper than what I wanted. I was really let down! I sent it back with a tracked service that should have taken 48 hours, but it seemed to take ages for them to get it. I had to call Music Magpie and Royal Mail multiple times, it was quite annoying. Finally, after waiting for 3 weeks, I got my refund on the 7th of June. I won't be shopping with them again for sure.
DVD box sets
I got the DVD box sets I ordered pretty quickly and they were a good deal. But, I was a bit disappointed with the packaging because they were just in a parcel bag without any protection, so the cases ended up a little damaged. Apart from that, the stuff inside was top-notch.
Recent CD purchase
The range of products on the website was really good, and I managed to find the CDs I wanted at decent prices. The delivery times were just as I thought they would be, and the CDs I bought were in good shape and played well. But, I was a bit let down to see that the CD cases were cracked for the last couple of purchases I made. It might have happened before they were sent out or during delivery because of how they were packaged. I had to switch the cases myself, which was a bit of a hassle.
Quick and efficient sale
Selling my old tech with them was really easy. The free postage label was a nice bonus, it made sending my items super simple. I received payment on the same day they got my package, and I got the full amount they quoted online. In general, I was really pleased with the whole process and would definitely recommend them to others.
4 Blu-Rays purchase
I recently bought 4 Blu-Rays for a bargain price of 8 quid from this seller. The Blu-Rays were in great condition and arrived quickly with free delivery. Since I'm a collector of physical media, I was really pleased with the quality of what I got. The only issue I had was finding the 4 for 8 quid deal on the website.
Second-hand CD purchase
Mate, I've got to say, Music Magpie is killing it lately. I've been buying second-hand CDs for ages and honestly, the quality has got so much better. It used to be hit and miss - some CDs wouldn't even work properly and some looked like they'd been through the wars. But now, most of them are in top-notch 'used-very good' condition. And the prices are always spot on, plus they ship really quickly in eco-friendly packaging. Big up, Music Magpie!
Dodgy phone speaker
Honestly, I saved up a lot of my pocket money to get this phone only to find out that the speaker wasn't working properly. I couldn't even hear the person on the other end of the line, it was so embarrassing. I had to go back to using my old phone while I waited for them to fix it or give me a replacement. It was really frustrating. They claim to do all these checks before selling their products, but let's be real, voice quality should be a basic standard.
DVD boxset purchase
I was having a browse on the website the other day and came across a really good offer on a DVD boxset. I thought why not and decided to go for it. Well, let me tell you, I was chuffed when it turned up only 3 days later. The boxset was brand new, still sealed and looked even better than I expected. I would definitely give a big thumbs up to this seller.
Got money for games
I managed to sell my old games online and received the money in my bank after just 7 days. The website was so user-friendly and I didn't encounter any issues while posting them for sale. It was definitely the best choice out of all the other sites I had a look at.
About Music Magpie
How do you spend your spare time? Watching a DVD, playing a console game, reading a good book, or listening to music are some of the most popular forms of entertainment that can keep you occupied for a few hours. But where can you find the best entertainment supplies? One of the companies that offer various forms of entertainment is Music Magpie. But what can you expect from this entertainment provider? How long will it take them to deliver your DVD, console game, tech, or CD? Will the items arrive undamaged? And what kind of customer service will Music Magpie provide if you have a complaint? Find out more about this company by reading customer reviews like MusicMagpie reviews from real customers. They can help you decide if shopping at Music Magpie is a good idea.
About Music Magpie
Founded in 2007 by Steve Oliver and Walter Gleeson, musicMagpie UK initially focused on pre-owned CDs, buying from and selling to customers. However, in today's circular economy of consumer technology, books, and disk media, it is one of the leaders of e-commerce in the UK and the US. Their goal is to make decluttering your home easy and worthwhile. With their service, electronics are made more accessible to those who can't afford to buy them in full by offering cheap rentals to everyone.
Is Music Magpie Legit
Music Magpie is a company that buys, sells, and rents various forms of entertainment and electronic devices. Although all companies have a chance to be illegitimate, in the case of resellers, the possibilities tend to be higher. You can either read customer reviews or test their services to see whether or not any Music Magpie problems exist.
Products and Services of Music Magpie
MusicMagpie allows you to buy, sell and rent items to or from them. They offer mobile phones, iPad & Tablets (Microsoft Surface Pro 3 i5 128GB, Pro 7 i3 4GB RAM 128GB Platinum), MacBook & iMac (Apple MacBook Pro M1 3.2 13”, Air Core i5 1.8GHz 13”), Apple Watch (Apple Watch Series 7, Series 3, Series 7 GPS 41MM), Consoles (Sony Playstation 4, Nintendo Switch, Microsoft Xbox One 500GB, Xbox One S All-Digital 1TB, etc.), iPods (Apple iPod Touch 6th gen, Apple iPod Touch 6th gen, etc.), and Laptops. Some of their book categories are Humor, Manga, Sci-Fi & Fantasy, Food & Cooking, Art & Photography, and Horror. In addition, their assortment contains history, science, and books on politics, medicine, religion, language, and more. Think of Harry Potter, The Girl on the Train, After You, and many others. Not to mention they also now Buy and resell Lego!
Music Magpie Rental Reviews
-At MsicMagpie, youre able to rent some available items like Mobile Phones (Apple iPhones, Samsung Galaxy), iPads, Tablets, Laptops (mostly just MacBook, MacBook Air, Mac Mini, iMac, etc.), Smart Watches (Apple Series 2, 3, 4, 5, 6, 7, 8, Ultra, SE, and SE 2022), and Consoles (PS4, PS5, Xbox One, Nintendo Switch).
Music Magpie Refurbished Phones Review
They sell Screen Protectors, Phone Cases, and Chargers, as well as buy, sell, and rent out brands like Apple iPhone, Samsung Galaxy, HTC, Sony, Huawei, Google, LG, OnePlus, Motorola, Nokia, Oppo, Honor, BlackBerry, and Microsoft. In addition, all their secondhand Phones are refurbished for the optimal experience.
Music Magpie Reviews for Selling CDs
MusicMagpie buys and sells used and new CDs (Video Games, Movie and Music video DVDs, Blu-Ray, Music CDs, etc.) as long as it’s in working condition. They offer popular console games like Call of Duty, Assassin’s Creed, Lego Marvel Superheroes, Unchartered Grand Theft Auto, Minecraft, and other shooters, role-playing, action, and adventure games. They also sell DVDs and Blu-Rays like The Hobbit, The Hunger Games, and comic book adaptions. They also sell music in dance, hip-hop, metal, hard rock, alternative, indie, R&B, classical, rock, rap, folk, and various other genres.
Additional Services of Music Magpie
If you order something from their website, their delivery service can send it to your house. They offer free delivery on all their products and orders. They even provide a 12-month warranty on all their tech. You can pay for your purchases via PayPal, PayPal Credit, Visa, Mastercard, and Klarna. Music Magpie offers a 10% discount on everything to people working in UK Public Services (NHS, Social Care, Emergency Services & Armed Forces). This discount is also offered to Students but only on the musicMagpie store with a cap. Their customer service employees are ready to assist you with any problem, complaint, or question.
Email: enquiries@musicmagpie.co.uk
Phone: +44 333 555 0101
Music Magpie Complaints, Compliments and Tips
Have you ever bought a tech device, gadget, DVD, book, Blu-Ray, console (game), toy, or other forms of entertainment here? Then we would like to know what you think by leaving a review. Is MusicMagpie legit? How easy was it to find the product you were looking for? Did the disc you purchased work okay? Is Music Magpie safe? And what do you think of their customer service and delivery service? Is the UI of their site user-friendly? Like Music Magpie Trustpilot, you can write reviews about your experience with the brand here on BritainReviews. However, they can still read your opinions here; the point isn't for them to reply, though, like on the Trustpilot Music Magpie profile. Instead, share your experience with the people by writing a MusicMagpie review. That way, potential customers can understand what kind of shop this is. Moreover, remember to share your feedback on any Music Magpie complaints about consoles, console games, DVDs, music, mobile phones, Blu-Rays, books, and more.
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Categories Music Magpie
Online shopping | Electronics Reviews & Experiences | Office, Hobby & Party Reviews & Experiences | Sport & Outdoor Reviews & Experiences | Children & Baby Reviews & Experiences | Merchandise Reviews & Experiences
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Last update: November 2025
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Review with most votes
DVD
Take care when buying DVD's from this company. Some will not play in the UK. Returns expensive as you have to record delivery. Read onBy: Chris