Music Magpie

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Music Magpie

18% Would buy here again

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Spotlight: What are our customers saying?

J
James
Sent a two-year-old Galaxy S10+ to musicMagpie as a trade-in. Was quoted £135. Phone was in excellent condition, just a few minor scuffs, as you'd expect from a used phone. Once they received the p...Read on
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mariusz okruta
I do not recommend scammers !! I sent them an apple watch 7 they received with the help of the label they gave me, i.e. royailmail, and they claim that they did not receive anything !!!! Tracking ...Read on
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Carol D
Appalling. Sent me a faulty item so I returned it. They claimed the item I returned wasn’t the one they’d sent me. I repeated told them they’d made a mistake. Instead of looking into it, they just ...Read on
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Michael Szpytma
I wouldn't bother buying there "refurbished" phones, I spent £800 on the S21 plus and after a month of use it let water in while filming in light rain, they told me it's accidental damage...Read on
M
MrD-Cornwall
Purchased a phone, and mistakenly it was sent to my old address. My error, but went online to see what could be done and had the absolute misfortune to end up chatting to a support person tagged Da...Read on

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    trade-in

    Sent a two-year-old Galaxy S10+ to musicMagpie as a trade-in. Was quoted £135. Phone was in excellent condition, just a few minor scuffs, as you'd expect from a used phone. Once they received the phone, the quote was lowered to £35 due to a "cracked or smashed screen." I've had issues with trade-in companies before whereby they claim damage to reduce the quote in the hope that you accept. I had my suspicions, declined their offer and received the phone back. Sure enough, the screen was in near-perfect condition.

    This is a common scam and reports of it across the internet are rife. However, I believe that it's legal, as these companies typically give you the opportunity to decline their offer and receive your item back. It's still incredibly poor practice, though. My advice is to trade in your phone with a mobile network provider (for a bit less money) or sell it on eBay (for a bit more).

    Do not use this company, as they won't honour your quote. Even if you sent in a brand-new device I imagine they'd find "damage" of some kind. The giveaway is in this company's name - musicMagpie. Magpies are cunning and like stealing shiny objects, so the name makes complete sense.


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    I do not recommend scammers !!

    I do not recommend scammers !!
    I sent them an apple watch 7 they received with the help of the label they gave me, i.e. royailmail, and they claim that they did not receive anything !!!! Tracking number confirms receipt of the parcel. Now I have neither a clock nor any money. I warn against these scammers, reading other opinions is their standard practice !!


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    Apple AirPods Pros

    Appalling. Sent me a faulty item so I returned it. They claimed the item I returned wasn’t the one they’d sent me. I repeated told them they’d made a mistake. Instead of looking into it, they just sent the item back to me again!
    Finally, they agreed they were wrong, but now won’t refund until I return the item, which, as I am away from my address, won’t be for 6 weeks.
    Entirely their fault that their records were wrong and that they re-sent the item to me without resolving the issue.
    Now I’m out of pocket and have to hope the package is at my address when I get back. Then I have to return it. Then hope they get it right this time and refund me.
    Meanwhile they’ll have had my money for over two months!
    Shambles.


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    Phone

    I wouldn't bother buying there "refurbished" phones, I spent £800 on the S21 plus and after a month of use it let water in while filming in light rain, they told me it's accidental damage but cant explain how it got in on an IP68 rated phone and won't repair, replace or refund me so buyer beware, non of there phones are fit for purpose with there so called refurbishment/pristine condition sales pitch.


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    Phone

    Purchased a phone, and mistakenly it was sent to my old address. My error, but went online to see what could be done and had the absolute misfortune to end up chatting to a support person tagged Danielle L. His approach was "Tough your mistake, Next". This is the 2nd phone I have purchases from MusicMagpie and it will be the last.

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    Mobile phone

    Please buy from a second hand shop to avoid this happening to you eg.Cex.-I had to send the phone back to them for repair but they said they received it with a cracked screen and they won't submit a claims form with Royal Mail as they said the box wasn't damaged,it could have been dropped or crushed but they don't want a bar of it-I made a claim for an ornament which was well packed but arrived broken with no damage to the box for an ebay customer which was no drama.
    If I've lost my money on this I won't be using them again and with all the messages going to and frow they would have spent less time just filling out the form-Very stressful!
    Update-(We have concluded that this item was received in the condition in which it was sent.)-They're calling me a liar.I've lost my money and will never use Music Magpie again.

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    iPad pro

    Ordered a iPad Pro from music magpie. Delivery came reasonably fast.
    The device would not charge after two months.
    Sent the item back under warranty. The clearly couldn’t be bothered to look and set the item back the void the warranty.
    Go straight to the manufactures of what ever device you choose and avoid this website at all cost!!!! You will regret it if you don’t.

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    selling dvd's to Music Magpie

    Booked for Hermes to collect, they never turned up. Music Magpie gave poor response & told me to re-book. I did and Hermes failed to collect 3 times. Music Magpie just sing the praises for Hermes. Very poor show all round.

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    IPhone X

    I'll start off by saying I've been a loyal customer for years, and have bought several phones and sold several items to Music Magpie. Previous transactions have been smooth...but as I've discovered, the second you need customer service, they could not be less helpful or interested.

    My phone broke within the warranty period, so I posted it back to get it fixed. I was notified that it had been repaired and was being posted back to me. I then got a notification that it had been delivered - to my old address, which I'd moved out of several months prior. I'd updated my postal address on my Music Magpie account, but when I reached out to customer service to inquire about this, they told me although I'd updated my postal address on my main account, the phone would still be posted to the address I'd used when I bought the phone from. If I'd wanted the phone posted elsewhere, I should have told them. This was not advised anywhere throughout the process, nor was my preferred address confirmed at any time. This makes no sense. How on earth was I to know that updating my address on my profile wasn't enough to result in my phone being delivered to my preferred address?

    Customer service has been uncaring and unhelpful. Advice has ranged from "well, can't you go get it?" to "well we have followed procedure so there's nothing further we can do" to "get Royal Mail to sort it". I've been told to email the customer complaints email address and have not had a response. I've been told someone was looking into my issue and would be in touch soon, and have not heard back. There's no phone number to call and I've been trapped in an exasperating loop of "online support chat" conversations that go nowhere.

    This is beyond frustrating. I'm out of a phone, and have wasted hours trying to get in touch with someone who can help me resolve this issue - and have gotten nowhere. I feel completely ripped off.

    Unfortunately, I can no longer recommend Music Magpie, and from now on will be actively advising people to avoid them.

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    Apple iphone 11 Pro

    I ordered a phone for my daughters…
    I ordered a phone for my daughters birthday and it never arrived even though I paid extra for next day delivery! I was told I needed to wait 7 days and then they could reprt it missing with the courier. I waited the requested amount of time and contacted them again but other than more or less accusing me of recieving the phone, when I have not, they have been very unhelpful, so I am still with out a birthday present for my daughter, no replacement has been sent and no refund - DO NOT USE THIS COMPANY THEY WILL STEAL YOUR MONEY, THEY DO NOT CARE ABOUT THEIR CUSTOMERS THAT WORK HARD TO PROVIDE FOR THEIR FAMILIES, I HIGHLY RECOMMEND THAT YOU DO NOT PART WITH YOUR MONEY TO THIS COMPANY!

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    Sold Items to MM

    Oh dear, I used used Music Magpie for years but on sending through several items the other day I won't be using them again. They awarded 'zero value' to a Bluray boxset, stating it had no barcode and was a promotional item. I emailed immediately to question this as I had bought the item from Amazon and I had scanned the barcode when selling to Music Magpie! Several emails later, after I offered to pay return postage, collect in person etc. they state there is nothing they can do... they value it at £15! So will they sell it... hmmmmm. Really poor and I would avoid.

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Music Magpie

How do you spend your spare time? Watching a DVD, playing a console game, reading a good book or listening to some music are some of the most popular forms of entertainment that can keep you occupied for a couple of hours. But where can you find the best entertainment supplies? One of the companies that offers various forms of entertainment is Music Magpie. But what can you expect from this entertainment provider? How long will it take for them to deliver your DVD, console game, tech or CD? Will the disc arrive undamaged? And what kind of customer service will Music Magpie provide if you have a complaint? Find out more about this company by reading reviews written by real customers of Music Magpie. They can help you decide if shopping at Music Magpie is a good idea.

About Music Magpie
Music Magpie is a company that offers entertainment. They offer, for instance, mobile phones like iPhones, HTC phones, Samsung Galaxy devices, SIM cards, phone cases, LG phones, Blackberry phones, Huawei phones and more. They also offer other techs like game consoles, Apple Watches, Apple TV’s, PS2 Consoles, XBOX 36- consoles, PS4, PS3, Nintendo 3DS handhelds, iPod Shuffles, iPod classic, MacBook Pro, iMac, Microsoft tablets, Samsung tablets, GoPros, camcorders, cameras, iPod nano and more. They also offer popular console games like Call of Duty, Assessin’s Creed, Lego Marvel Superheroes. Unchartered, Grand Theft Auto, Minecraft, FiFa 2018 and other shooters, role playing games, action games and adventure games. They also sell loads of DVD’s and Blu-Rays like Wonder Woman, Fantastic Beasts and Where to Find Them, Guardians of the Galaxy, Game of Thrones, Disney DVD’s, Pixar DVD’s, The Hobbit, The Hunger Games and more blockbusters, comic book adaptions and more. They also sell music in genres like dance, hip-hop, metal, hard rock, alternative, indie, R&B, classical, rock, rap, folk and various other genres. Their assortment of books contains history books, science books, and books on politics, medicine, religion, sports, travel, hobbies, language, lifestyle and more. Think of Harry Potter books, but also The Girl on the Train, After You, Fifty Shades of Grey and many others. And they offerLego.


Services of Music Magpie
If you order something from their website, their delivery service can send the item to your house. They offer free delivery on all their products and orders. They even offer a 12 month warrantee on all their tech. There is also a customer service ready to assist you if you have any problem, complaint or question.

Complaints, Compliments and Tips for Music Magpie
Have you ever bought a tech device, gadget, DVD, book, Blu-Ray, console (game), toy or other form of entertainment via Music Magpie? Then we would like to know what you think about this webshop. How easy was it to find the product you were looking for? Did the disc work okay? And what do you think if their customer service and delivery service? Tell us everything by writing a customer review about Music Magpie. That way, potential customers can understand what kind of shop Music Magpie really is.

Read customer reviews about Music Magpie, a shop for entertaiment, consoles, console games, DVD's, music, mobile phones, Blu-Rays, books and more.