Music Magpie61 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Not impressed, but eBay came through
Saw these guys after a mate mentioned them, thought why not. Their "customer service" was basically copy‑paste replies that never replied to my actual questions — so dull. I waited eleven days for a refund on five DVDs, got fed up and pinged eBay; they sorted it straight away, bless them. Still a bit annoyed with the company, won’t buy again, but at least the money turned up.
Dodgy delivery, odd refund
I spotted the listing on a collectors' forum and a mate urged me to order. Bought it through AbeBooks and then it never showed up. No tracking, no messages. I chased the seller a few times and eventually they refunded the item price, which was a relief, but they refused to pay postage back. AbeBooks barely got involved, if at all, which was annoying. Weirdly the refund hit my account quite fast once agreed, that did surprise me.
Nearly missed my holiday because of this
I pictured myself setting up the new phone the night before my trip, but it didn’t happen. I was a bit wary to begin with — had a bad delivery once before — but the promise of next day by 1pm sounded reassuring, so I paid extra for the premium option. Needed it for my holiday as my old phone was on its last legs. They missed the time, then emailed at 1.13pm saying it would arrive that day. It never did. Now they ask me to apply for a return before refunding, which is absurd when I never received it. Still annoyed, still waiting.
Sleek site, messy outcome
I went with them because the website looked very professional — that was my first impression and it felt straightforward to list and send. I sold an old iPad, packed it up carefully so it wouldn’t rattle, and Royal Mail even recorded a signed delivery. Then the company told me they hadn’t received it and marked it as lost. The iPad itself was fine, felt solid and worked perfectly when I boxed it up, so it’s frustrating. The platform is easy to use and the prices seemed fair, but their claims handling is weak, or worse. Not perfect service by any means, and I wouldn’t risk sending anything valuable again.
Rough start, but they eventually sorted it
frustrating and clunky at first, then steady enough. I wouldn’t rave about them, but if you’re patient and persistent, they can fix things — just don’t expect miracles straight away.
A slot machine that lowballed me
quick interface, helpful prompts, but then it quietly docked a chunk off for using the machine and judged the phone much worse than I did. Felt daft. Took it straight into CEX afterwards and they paid a fairer amount in cash, which actually cheered me up. So my doubts about the kiosk were mostly justified, but in the end I’m glad I checked other options.
Returned, flagged and left in limbo
Oddly, the thing I worried most about before sending it off — trusting someone else with my phone — turned out to be justified. I sent a basically new handset (after a warranty repair) because I needed to clear space and it’s my daily driver for commuting, emails and family photos. Paid £10 for special delivery and expected a straightforward valuation. Instead they said it wasn’t as described due to a Knox/security flag and offered only 10% of the original quote. They shipped it back; I checked and the flag wasn’t tripped, the Samsung protective films had been removed and there was just a tiny mark under the inner screen. I sent photos, asked for a reassessment, and got a flat refusal — “expert technician” decision final — with a demand for timestamped before/after shots I obviously didn’t have. The phone itself still works fine for everyday use, but the process left a sour taste. Not a disaster for the device, but the service? I won’t be using them again.
Not worth the hassle
I wouldn’t trust them with anything valuable. I sold a couple of old phones to free up space and thought it’d be straightforward, but it turned into a drag. They paid me peanuts after claiming damage that happened after the phones left my hands, so what should’ve been about £80 ended up being barely anything — a proper downgrade that felt unfair. The parcel tracking also went weird a few times, showing items in limbo while their system acted like nothing was wrong. I’ve tried their complaints route, followed the steps, logged dates, made a timeline, and even told them I’d take it to small claims if needed — it’s not really about the cash, more the principle — and still waiting for a decent reply. I’ll probably stick to selling at a local CeX or similar next time; at least you can see someone face to face. Annoying, and a bit emotional because I expected better, but lesson learned. If everything goes fine for you, great, but if anything goes sideways their response is slow and shruggy.
Not what I expected, but it still works
solid aluminium, keyboard nice to type on, light enough to sling in my bag for work and weekend photo edits. I sent it via the courier they suggested and when the buyer said it arrived damaged they wouldn't even look into it properly, instead hinting I might have sent it that way — bit rich given I'd used them before through Royal Mail. I didn't take photos before packing, my fault, but their packing guide never says to and they promise insurance, so that's annoying. Anyhow I'm glad the machine runs, it does the day-to-day stuff brilliantly, so I'm relieved rather than furious. Lesson learned: take photos next time and maybe pick a different buyer — loyalty doesn't count much here, but at least the laptop lives to see another day.
Little drama, happy ending
I was halfway through making dinner when I remembered I’d sent my old phone off to be traded in — proper Monday brain. The parcel got sent to the wrong place because I’d updated my address but it hadn’t stuck, which was annoying. I did have to chase them a bit and at first the replies felt robotic, like copy-paste stuff, and that really grated. What I liked though was that once I kept at it a real person actually looked into it and sorted a refund so I wasn’t out of pocket. So yeah, there was a hassle, but the outcome made me relieved — especially since I needed the cash to buy new earbuds for my commute. In day-to-day life I rely on that spare phone for maps and photos, so losing it would’ve been a proper pain. Would I use them again? Probably, but I’ll double-check everything and take screenshots next time. Overall I’m glad it worked out and grateful they did the decent thing in the end. Just be ready to follow up if anything odd happens.
Relief at last
Funny moment — I was expecting a proper faff when I decided to sell my old iPhone, mainly because the battery had been slipping and I was moving flat so needed a quick sale. I chose them because their online quote beat local shops and, honestly, that’s what sold it for me. The checkout process was dead simple, paperwork minimal, I thought, right job. The delivery tricked me a bit — their tracking stops at a local depot, not the actual address, which threw me off, and I had to chase that up. Still, when the quote arrived for collection I felt a real sense of relief, like finally getting something sorted.
Good gadget, dodgy warranty
I’d tap the screen, tuck the strap back, and think right, this refurbished watch will do. I’d been a bit wary about buying refurbished — battery life, unknown history, whether it’d survive pool use — but after a few weeks of tennis, open‑water dips and daily walks my worries melted away. It looked sharp, synced fine, the activity tracking was reliable and I actually enjoyed using it. Then, six months in, it froze on the Apple logo with that odd temperature bar and wouldn’t restart no matter what I tried. I sent it back thinking the 12‑month warranty would be straightforward — repair or replace, simple. Not so. I was told it was 'accidental damage' from immersion and so the warranty didn’t apply. That felt like a cop‑out. Apple’s specs say this model is swim‑safe; I certainly used it for swimming. I’m not saying the product is rubbish — while it worked it did the job and I used it daily — but the warranty handling left a sour taste. So: good everyday performance at first, practical and usable, but the post‑sale support and the way they interpret 'refurbished' really put me off. Might be different for you, but that’s my experience and I felt a bit misled.
various
Music Magpie is a company to AVOID. They don't check or don't check well the products they sell, so products come that are the wrong product, or damaged. Their delivery system is dreadful too.
Finally, their 'customer service' is very poor. It must be a terrible job and it shows in their attitude and lack of interest in keeping customers.
AVOID.iPad
I ordered an iPad from Music Magpie which Royal Mail marked as delivered, but I never received it. The delivery photo clearly shows a completely different property that isn’t mine or any of my neighbours.
Despite explaining this, Music Magpie refused to provide a refund, insisting that because Royal Mail marked it as delivered, their responsibility ends there. This is incorrect. Under the Consumer Rights Act 2015, the retailer is responsible for ensuring goods are delivered to the customer, and the risk remains with the retailer until the item is actually received. In addition, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 make it clear that the seller must deliver the goods to the correct address and resolve issues with failed or misdeliveries.
Instead of taking responsibility, I was told to contact the police, an unnecessary use of police time when the issue is clearly a misdelivery and the retailer’s legal responsibility to resolve.
The lack of accountability and support from an established company has been incredibly disappointing. I won’t be ordering from Music Magpie again and would urge others to avoid at all costs.Avoid Music Magpie — not worth the hassle
don’t use Music Magpie for collections — I wouldn’t trust them. Reason being, they confirmed two separate pick-ups and neither showed up, and their customer service was vague and unhelpful. Quick summary first, then details: I booked a collection for an iMac, got a confirmed slot (9–5), waited all day — nothing. No call, no driver. I chased them by email, got no reply at first, then a curt message telling me to rebook online. Fine, I rebooked; new slot this time 8–8 — again, no-one turned up. I emailed them again explaining the whole saga and they offered an “expedited” collection that, on paper, was exactly the same as the previous bookings that failed. That felt like a joke. At that point I asked to cancel the order. They said I had to cancel it myself and threw in a line about possible non-refunds if it had already been processed — which made no sense because nothing had been collected. It went back and forth: they ignored the specifics I gave, sent generic replies and didn’t actually apologise or fix anything. I’ve had smooth collections with other companies before, so I know how it should work; this just felt disorganised and indifferent. I did leave a review on Trustpilot and then suddenly they replied instantly saying they take it seriously — yet their prior silence suggested otherwise. On the bright side I'm oddly glad the iMac never left my house; could’ve been a total mess if it had. Overall I was left frustrated but relieved it didn’t go further. If you’re selling kit, look elsewhere.
Regrettable sale, mixed feelings
an investigation that didn’t explain much, a sudden change of story that the controller wasn’t missing after all, and no real apology or clarity about why the offer had been reduced in the first place.
They’ve made some payments but they’ve been partial and still short by a small sum — about £23.40 — and when I asked about it I was told essentially nothing further would be processed. Emails have gone unanswered since. I’m left with the choice of taking it to small claims, which I don’t relish, or swallowing the loss. That’s frustrating because I wanted to believe in the company: sustainability angle, seemed reputable. Turns out, not so reliable on the aftercare.
If you’re thinking of selling something valuable, my advice is obvious — insure properly, keep proof and screenshots, and be prepared to chase them hard. I can’t recommend them wholeheartedly. The system can be fine for smaller, low-risk things, but for high-value kit I’d think twice.The moment I realised something had to change
polite emails, then firmer messages, then the type that makes you re-read everything to check you didn’t miss something. Sandra from customer service, in my experience, wasn’t particularly helpful — felt a bit brusque, to be frank — and the replies kept circling without addressing the damage. I’d dealt with other buy-back places before and thought this would be quick; not this time. The moment everything shifted, oddly, was when I realised they weren’t going to admit fault unless I pushed. So I pushed. I explained the extra costs — faceplates, a new box, the controller repair — and finally they offered something sensible. It wasn’t perfect, and it took time, but getting that acknowledgement and a small, practical resolution was the relief I needed. I’m glad it ended better than I feared; I’m still annoyed about the hassle and stress (and the cost), but at least it didn’t end in silence. Would I use them again? Hesitantly. Would I recommend caution and lots of photos? Absolutely. Take care, keep receipts, and don’t be shy to chase things up — it worked for me in the end.
iPhone SE
MusicMagpie advertises delivery "by 1pm next day" for orders placed by 10pm. I therefore ordered a phone on 11 Feb and paid extra for the premium delivery by 12 Feb) - which would have allowed me to set up the new phone before going abroad on holiday on 13 Feb. At 1.13pm on 12 Feb I received an email - although the deadline had been missed "Your order will be delivered today!". The phone was not delivered as per the agreement and hence I am unable to receive the phone.
MusicMagpie wants me to apply to return the phone before they refund me but clearly I cannot return I phone which I cannot first receive.Pre-owned DVD box set, 10 years old
I bought a second-hand DVD box set that was 10 years old and I have to say, I was really pleased with how good it was. The price was really good for something so old and all the discs worked perfectly, no problems at all. It was even better that it came with free postage and packaging. The delivery was quick, it arrived within a week of me ordering it. Overall, another fantastic purchase from this company that never fails to impress me with what they offer and how they look after their customers.
Bank transfer payment, fast communication
I had a great experience with the company when I sold some items and asked for payment via bank transfer. They kept me updated the whole time on where my parcel was, which was reassuring. I liked how open and communicative they were. Also, I noticed that when I asked for payment through bank transfer, they sorted it out pretty fast once they got the goods. In general, I was really happy with the service I received from the company.
About Music Magpie
How do you spend your spare time? Watching a DVD, playing a console game, reading a good book, or listening to music are some of the most popular forms of entertainment that can keep you occupied for a few hours. But where can you find the best entertainment supplies? One of the companies that offer various forms of entertainment is Music Magpie. But what can you expect from this entertainment provider? How long will it take them to deliver your DVD, console game, tech, or CD? Will the items arrive undamaged? And what kind of customer service will Music Magpie provide if you have a complaint? Find out more about this company by reading customer reviews like MusicMagpie reviews from real customers. They can help you decide if shopping at Music Magpie is a good idea.
About Music Magpie
Founded in 2007 by Steve Oliver and Walter Gleeson, musicMagpie UK initially focused on pre-owned CDs, buying from and selling to customers. However, in today's circular economy of consumer technology, books, and disk media, it is one of the leaders of e-commerce in the UK and the US. Their goal is to make decluttering your home easy and worthwhile. With their service, electronics are made more accessible to those who can't afford to buy them in full by offering cheap rentals to everyone.
Is Music Magpie Legit
Music Magpie is a company that buys, sells, and rents various forms of entertainment and electronic devices. Although all companies have a chance to be illegitimate, in the case of resellers, the possibilities tend to be higher. You can either read customer reviews or test their services to see whether or not any Music Magpie problems exist.
Products and Services of Music Magpie
MusicMagpie allows you to buy, sell and rent items to or from them. They offer mobile phones, iPad & Tablets (Microsoft Surface Pro 3 i5 128GB, Pro 7 i3 4GB RAM 128GB Platinum), MacBook & iMac (Apple MacBook Pro M1 3.2 13”, Air Core i5 1.8GHz 13”), Apple Watch (Apple Watch Series 7, Series 3, Series 7 GPS 41MM), Consoles (Sony Playstation 4, Nintendo Switch, Microsoft Xbox One 500GB, Xbox One S All-Digital 1TB, etc.), iPods (Apple iPod Touch 6th gen, Apple iPod Touch 6th gen, etc.), and Laptops. Some of their book categories are Humor, Manga, Sci-Fi & Fantasy, Food & Cooking, Art & Photography, and Horror. In addition, their assortment contains history, science, and books on politics, medicine, religion, language, and more. Think of Harry Potter, The Girl on the Train, After You, and many others. Not to mention they also now Buy and resell Lego!
Music Magpie Rental Reviews
-At MsicMagpie, youre able to rent some available items like Mobile Phones (Apple iPhones, Samsung Galaxy), iPads, Tablets, Laptops (mostly just MacBook, MacBook Air, Mac Mini, iMac, etc.), Smart Watches (Apple Series 2, 3, 4, 5, 6, 7, 8, Ultra, SE, and SE 2022), and Consoles (PS4, PS5, Xbox One, Nintendo Switch).
Music Magpie Refurbished Phones Review
They sell Screen Protectors, Phone Cases, and Chargers, as well as buy, sell, and rent out brands like Apple iPhone, Samsung Galaxy, HTC, Sony, Huawei, Google, LG, OnePlus, Motorola, Nokia, Oppo, Honor, BlackBerry, and Microsoft. In addition, all their secondhand Phones are refurbished for the optimal experience.
Music Magpie Reviews for Selling CDs
MusicMagpie buys and sells used and new CDs (Video Games, Movie and Music video DVDs, Blu-Ray, Music CDs, etc.) as long as it’s in working condition. They offer popular console games like Call of Duty, Assassin’s Creed, Lego Marvel Superheroes, Unchartered Grand Theft Auto, Minecraft, and other shooters, role-playing, action, and adventure games. They also sell DVDs and Blu-Rays like The Hobbit, The Hunger Games, and comic book adaptions. They also sell music in dance, hip-hop, metal, hard rock, alternative, indie, R&B, classical, rock, rap, folk, and various other genres.
Additional Services of Music Magpie
If you order something from their website, their delivery service can send it to your house. They offer free delivery on all their products and orders. They even provide a 12-month warranty on all their tech. You can pay for your purchases via PayPal, PayPal Credit, Visa, Mastercard, and Klarna. Music Magpie offers a 10% discount on everything to people working in UK Public Services (NHS, Social Care, Emergency Services & Armed Forces). This discount is also offered to Students but only on the musicMagpie store with a cap. Their customer service employees are ready to assist you with any problem, complaint, or question.
Email: enquiries@musicmagpie.co.uk
Phone: +44 333 555 0101
Music Magpie Complaints, Compliments and Tips
Have you ever bought a tech device, gadget, DVD, book, Blu-Ray, console (game), toy, or other forms of entertainment here? Then we would like to know what you think by leaving a review. Is MusicMagpie legit? How easy was it to find the product you were looking for? Did the disc you purchased work okay? Is Music Magpie safe? And what do you think of their customer service and delivery service? Is the UI of their site user-friendly? Like Music Magpie Trustpilot, you can write reviews about your experience with the brand here on BritainReviews. However, they can still read your opinions here; the point isn't for them to reply, though, like on the Trustpilot Music Magpie profile. Instead, share your experience with the people by writing a MusicMagpie review. That way, potential customers can understand what kind of shop this is. Moreover, remember to share your feedback on any Music Magpie complaints about consoles, console games, DVDs, music, mobile phones, Blu-Rays, books, and more.
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Categories Music Magpie
Online shopping | Electronics Reviews & Experiences | Office, Hobby & Party Reviews & Experiences | Sport & Outdoor Reviews & Experiences | Children & Baby Reviews & Experiences | Merchandise Reviews & Experiences
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Last update: January 2026
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Review with most votes
DVD
Take care when buying DVD's from this company. Some will not play in the UK. Returns expensive as you have to record delivery. Read onBy: Chris