Music Magpie Reviews
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I do not recommend scammers !!
I do not recommend scammers !!
I sent them an apple watch 7 they received with the help of the label they gave me, i.e. royailmail, and they claim that they did not receive anything !!!! Tracking number confirms receipt of the parcel. Now I have neither a clock nor any money. I warn against these scammers, reading other opinions is their standard practice !!Apple AirPods Pros
Appalling. Sent me a faulty item so I returned it. They claimed the item I returned wasn’t the one they’d sent me. I repeated told them they’d made a mistake. Instead of looking into it, they just sent the item back to me again!
Finally, they agreed they were wrong, but now won’t refund until I return the item, which, as I am away from my address, won’t be for 6 weeks.
Entirely their fault that their records were wrong and that they re-sent the item to me without resolving the issue.
Now I’m out of pocket and have to hope the package is at my address when I get back. Then I have to return it. Then hope they get it right this time and refund me.
Meanwhile they’ll have had my money for over two months!
Shambles.Mobile phone
Please buy from a second hand shop to avoid this happening to you eg.Cex.-I had to send the phone back to them for repair but they said they received it with a cracked screen and they won't submit a claims form with Royal Mail as they said the box wasn't damaged,it could have been dropped or crushed but they don't want a bar of it-I made a claim for an ornament which was well packed but arrived broken with no damage to the box for an ebay customer which was no drama.
If I've lost my money on this I won't be using them again and with all the messages going to and frow they would have spent less time just filling out the form-Very stressful!
Update-(We have concluded that this item was received in the condition in which it was sent.)-They're calling me a liar.I've lost my money and will never use Music Magpie again.iPad pro
Ordered a iPad Pro from music magpie. Delivery came reasonably fast.
The device would not charge after two months.
Sent the item back under warranty. The clearly couldn’t be bothered to look and set the item back the void the warranty.
Go straight to the manufactures of what ever device you choose and avoid this website at all cost!!!! You will regret it if you don’t.Apple iphone 11 Pro
I ordered a phone for my daughters…
I ordered a phone for my daughters birthday and it never arrived even though I paid extra for next day delivery! I was told I needed to wait 7 days and then they could reprt it missing with the courier. I waited the requested amount of time and contacted them again but other than more or less accusing me of recieving the phone, when I have not, they have been very unhelpful, so I am still with out a birthday present for my daughter, no replacement has been sent and no refund - DO NOT USE THIS COMPANY THEY WILL STEAL YOUR MONEY, THEY DO NOT CARE ABOUT THEIR CUSTOMERS THAT WORK HARD TO PROVIDE FOR THEIR FAMILIES, I HIGHLY RECOMMEND THAT YOU DO NOT PART WITH YOUR MONEY TO THIS COMPANY!Samsung Tablet
Purchased a Samsung tablet back in March for my daughter. Started to notice that it wasn’t charging and after sometimes several hours it had only charged a couple of percent. Contacted them and they sent a label to return it and was informed it would be repaired or replaced if that wasn’t possible. Instead they sent me an email saying I was being refunded. Yes it was good to get my money back but would have been nice to have been given the option or even an email out of courtesy first. They seem to be selling the same tablet more expensive now so looks like it was done because I bought it cheaper than they are selling them now and would rather get more money from someone else. Wouldn’t use them again!
Iphone11
Incorrect phone sent, I received different brand that was 50% cheaper than phone I had purchased. Returned immediately, however they refund to refund or send goods back despite using their pack again and label stating despite 48 hour return label goods take over 2 weeks to come back. Repeated emails requesting refund are being ignored. Terrible customer service as the mistake was their fault not mine.
iPad
Ordered an iPad for my Mum. They sent one without a charger, obviously assuming she had one. She didn't and could not use it. I sent an email to customer support and it took them a week to respond. They then sent another cable, NOT a charger, despite making it perfectly clear the charger was missing from the original box and there was even an empty space where it should have been. Another week later and they still have not responded and it's nearly two weeks my Mum has been without access to Facetime her grandchildren. Disgraceful. Utterly shocking.
Sold classical music CDs
I've sold four batches of classical music CDs and a few books to Music Magpie and they've been fine; accepted everything, including a couple of books in pretty poor condition I thought they might reject. Posting the items is easy, you just put the stuff in a box and present a QR code at your post office with the box to get it posted for free. Admittedly they don't pay much for most things, but the sensible thing to do is list the stuff on eBay first for a few months then sell what remains. At least you get something for it.
Selling two phones
Music Magpie broke one phone and then attempted to re-negotiate purchase price. When I asked them to return the phone, they returned it with a crack on the screen that wasn’t there when it was sent by me. You can’t call Music Magpie to discuss and their live chat service is manned by idiots.
book
horrible!!
have bought various times over the years (lured back only due to price or if they are the only ones selling a book at a reasonable price) but what was once fine standard wise has gone downhill in every way...
items nearly always arrived damaged & NOT as described & to make matters WORSE, 'customer service staff' are dismissive & will at BEST offer only a fixed 5 pound refund or push to send the item back (even if postage puts you out double or more to do).
points/facts raised will NOT be considered or addressed.
horrendous all in all & can't say i'll ever use them again.DVD
Take care when buying DVD's from this company. Some will not play in the UK. Returns expensive as you have to record delivery.
I WOULD NOT BUY FROM THEM