Not In The Dog House74 reviews
This score is based on 74 genuine reviews submitted via BritainReviews since 2021.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Dog food
Please don’t buy from this company - it’s not worth the risk.
Like others I ordered my dog food just before Easter, got an email apologising for the delay in dispatch. Then got dispatched email, like others no tracking info, order never arrived. Not in the Dog House assured me it was on it’s way but it obviously wasn’t. I requested a refund - I’ve contacted them numerous times by email - don’t bother phoning because they don’t answer - still not been given a refund.
Please don’t fall for the positive reviews, far more bad than good - even if you believe the good to be genuine.Dog coat
If I could give 0 stars I would. Ordered item never arrived. No refund. Unanswered emails and promises of a refund never materialised. Only a voicemail on contact number provided and they never phone back. Terrible company...AVOID!
Dog chews
Dreadful! Order made 23/2/23. No goods received despite several emails, phone messaged left and two letters to the Director of the company. No refund as promised in an email apologising for not fulfilling the order. First reply to my email chasing the order is exactly the same as the last one sent, (ie).I can see your order has been despatched and tracking info will follow...as if! Amazed this company is allowed to continue trading given the many negative reviews it has on Trustpilot and other sites. Must be making money had over fist taking payment for orders that aren't sent.
Dog Food
Read 0 star in place of 1 star on service and delivery!
Order placed 08 March - several emails later and no dog food so I cancelled on 20 March and asked for refund. Takes 5-10 working days apparently!
28 March received email saying goods on way to warehouse and will be collected by courier.?
Its now 05 April - No dog food - no refund - dogs have starved!Dog coat
Ordered a dog coat in January. Never received. Advised I'd be sent replacement which also didn't arrive. Have sent numerous emails requesting refund...again was advised refund would be issued. I left several voicemails but nobody called me back.
Have done a claw back now with my bank.
Will never use again. Awful service/company!Pet bed
Complete con, takes your order and your money then no delivery, no refund and no communication.
Read trustpilot and the facebook page ‘ not in the doghouse ARE in the doghouse ‘ theres hundreds in the same boat and that’s just the ones we can read about.
Police informed re fraud and trading standards and insolvency service ……. Peoples money has never been more precious than now and do not need fraudsters taking your hard earned moneyordered 6 weeks ago £48 and nothing no e/mails answered and telephone recording dont buy from these fraudsters disgusting as monet is so tight and i am an oap struggling is there anything i can do?
Dog Food
Terrible. Ordering fine but from there the food doesn't arrive, you will find trying to communicate with the company excruciatingly bad and be luck to receive anything in return.
Avoid.Dog food
Don't buy from here,basically stolen my money,no dog food no refund no contact
Dog food
Liars, scammers and thieves
Ordered dog food on 26th Jan still waiting for delivery as at 13Mar.
Never answer the phone, never reply to emails
Do NOT use this companyDog Food
Unfortunately this company did not honor both the order or refund.
Order placed on the 14th February 2023 for dog food, I don't order dog food on a whim, I order dog food as I need it sooner rather than later. A few days later no sign of dispatch details so I follow this up to be advised that they will chase and get this out for delivery. 7 days later, 22/2/23 still no sign of dispatch, so I have to go elsewhere to buy dog food and contact NITDH requesting that they cancel and refund, which they confirmed they would and that the refund would take 5-10 working days. Yesterday 7/3/23 I received an email advising my order was on its way...however its not as i can't track. I got in touch with them via email and as yet have not had a response. I have now passed this to my credit card company to deal with as today 8/3/23 is the 10 working days for a refund.Wagg training treats
Ordered bulk purchase of Wagg training treats on 30 January 2023. Sent several emails chasing only to be fobbed off with lame excuses. Eventually cancelled on 15 February with the promise of a refund in 5 to 10 working days. Have chased again but just ignored. No refund received to date. Totally unprofessional and untrustworthy company. Steer well clear.
Dog Food
£102 in limbo, purchased goods on 02/01/2023 and paid higher delivery cost to get within 5 days, now end of Feb promised refund twice not received. Still waiting disputing through the bank now. has to purchase food elsewhere £102 too much to be playing with in this current economic climate. its simply unfair and a very poor service. Will not purchase from here again which is a shame because the quality of previous orders.
Various
Wrong items sent (after a long delay on delivery) - emailed twice with photos, called twice and facebook messenger twice - no response at all
dog food
Dreadful customer service, stopped responding ti email after initial responses which contradicted themselves but very fast response when i requested after 3 weeks they cancel my order but still got to wait another 5 to 10 days for a refund
bugalugs dog shampoo
absolutely shocking company my order did not turn up but I did get a tracking number,
on checking, they said it was damaged and the courier had returned it to the company and I would be getting a replacement.
they took the money on the 10th Oct That is 4months ago and I am still waiting.
stay clear of this company. trading standards and credit card company here I come!Not in The Dog House
Disgraceful company. Ordered from them 17th October but no goods received despite promises of receiving an email to confirm despatch. After several weeks cancelled order and requested a refund. Have been promised it 3 times and still hasn't been received. Have reported this company to Trading Standards. Its diabolical. Stay away.
Dog food
Ordered £77.50 worth of dog food in mid October, it was never delivered. Requested refund which was acknowledged but never given, still waiting. Disgraceful behaviour by a ‘Family business’. The amount of similar negative reviews would suggest a pattern here, perhaps even deliberate deception. I suggest people notify the police, I have.
The company appear to have a pet supply business and shop in Knaresborough so on the face of it should have been credible…a company house check shows them to be solvent, what a shame how you can be so let down by rogue traders.Dog food
Wish I had read the reviews, DO NOT BUY FROM THIS COMPANY.
I ordered dog food on September 28th, payment was taken immediately. By Oct 11th, still no delivery or dispatch information, so I chased the order. Company advised the order has been dispatched and I would receive a tracking reference shortly, this did not happen.
Chased again on Oct 18th and requested cancellation and a refund, company said it would take 5-10 working days.
November 2nd came round, still no refund. Chased the company again and was advised the refund was completed and would come any day now, two days later and still no sign.
Will have to escalate via my bank and trading standards now. AVOID!!!!dog bed
I paid for a dog bed over a week ago, received an email saying dispatched and tracking info to follow...still waiting, then received an automated email saying sorry your item is delayed, seems everyone having the same experience , after reading reviews this company sounds like a scamming site I have contacted trading standards and my credit card company
Dog bed
Ordered a dog bed at the end of August after one month still no bed so cancelled order, was told refund would be 5-10 days that was on the 26th September. It is now 21st of October still no refund will be contacting trading standards. Don’t deal with theses people.
About Not In The Dog House
An unhealthy pet is an unhappy pet. And an unhappy (cranky, moody) pet causes the owner to be unhappy, moody or worried. Unfortunately, unlike humans, age has nothing to do with the ability to communicate. So, how would you know if your pet, especially your dog, is unwell? There are obvious physical signs like sneezing, coughing, excessive panting or laboured breathing. Another group of symptoms include dry, sores, itchy skin, or lumps and boils on different parts of the body. There are also psychological symptoms like sleeping more than normal, whining continuously, or just being plain cranky and irascible. But not all dogs are the same. Some might not exhibit any of the above-mentioned negative signs, choosing to become more needy, clingy or quiet than usual. The rule of the thumb is, if there are any marked changes in the behaviour or physical appearance of your pet, then a visit to the vet is appropriate. Humans are higher animals but classified as animals nonetheless. This is instructive because of human diet impacts directly on their health. This holds true for pets too, and dogs are not exempted from it. Dogs have different health conditions or predispositions as a result of their inherited genetic make-up and/or breeding orientation (parental factors), that can make it easy for them to fall ill with certain diseases. Allergies, skin and stomach sensitivities and cancer have been known to ail dogs, among several other diseases. As humans try to find alternative and lasting health solutions to medical conditions and ill-health through food intake, so do certain companies focus on producing the same for animals and pets that might be facing such challenges. One of such companies is Not In The Dog House, but please, do not take our words for it. Read honest valuation of Not In The Dog House here before considering giving them a try.
About Not In The Dog House
Not In The Dog House is a company that supplies luxury dog food, treat, clothing and bedding. The company is based in Yorkshire, United Kingdom, and specializes in making grain-free, natural and cold-pressed food that is ideal for dogs with sensitive stomachs and conditions like allergies and diarrhoea. Not In The Dog House assert to source its products from Benyfit Natural, Guru and McAdams.
Products and Services of Not In The Dog House
The company offers varieties of dog food and treats, dog beds and blankets, dog collar, leads and harnesses, dog clothing and grooming materials, and dog toys and travel products. You can also find your puppy food, treats, toys, and grooming products at the store. Men, women and children can obtain their gilets, jackets, accessories and bags from the store, while other pets are not left out, with a bed, bowls, food and treat available for cats. Homeware and gift boxes for fellow dog-lovers can also be purchased at the store.
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Categories Not In The Dog House
Online shopping | Fashion Reviews & Experiences | Pet Shops Reviews & Experiences | Homeware Reviews & Experiences | Children & Baby Reviews & Experiences
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Last update: November 2025
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