Not In The Dog House - Overall Rating based on 69 reviews
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Pet bed
Complete con, takes your order and your money then no delivery, no refund and no communication.
Read trustpilot and the facebook page ‘ not in the doghouse ARE in the doghouse ‘ theres hundreds in the same boat and that’s just the ones we can read about.
Police informed re fraud and trading standards and insolvency service ……. Peoples money has never been more precious than now and do not need fraudsters taking your hard earned moneyordered 6 weeks ago £48 and nothing no e/mails answered and telephone recording dont buy from these fraudsters disgusting as monet is so tight and i am an oap struggling is there anything i can do?
Dog Food
Terrible. Ordering fine but from there the food doesn't arrive, you will find trying to communicate with the company excruciatingly bad and be luck to receive anything in return.
Avoid.Dog food
Don't buy from here,basically stolen my money,no dog food no refund no contact
Dog food
Liars, scammers and thieves
Ordered dog food on 26th Jan still waiting for delivery as at 13Mar.
Never answer the phone, never reply to emails
Do NOT use this companyDog Food
Unfortunately this company did not honor both the order or refund.
Order placed on the 14th February 2023 for dog food, I don't order dog food on a whim, I order dog food as I need it sooner rather than later. A few days later no sign of dispatch details so I follow this up to be advised that they will chase and get this out for delivery. 7 days later, 22/2/23 still no sign of dispatch, so I have to go elsewhere to buy dog food and contact NITDH requesting that they cancel and refund, which they confirmed they would and that the refund would take 5-10 working days. Yesterday 7/3/23 I received an email advising my order was on its way...however its not as i can't track. I got in touch with them via email and as yet have not had a response. I have now passed this to my credit card company to deal with as today 8/3/23 is the 10 working days for a refund.Wagg training treats
Ordered bulk purchase of Wagg training treats on 30 January 2023. Sent several emails chasing only to be fobbed off with lame excuses. Eventually cancelled on 15 February with the promise of a refund in 5 to 10 working days. Have chased again but just ignored. No refund received to date. Totally unprofessional and untrustworthy company. Steer well clear.
Dog Food
£102 in limbo, purchased goods on 02/01/2023 and paid higher delivery cost to get within 5 days, now end of Feb promised refund twice not received. Still waiting disputing through the bank now. has to purchase food elsewhere £102 too much to be playing with in this current economic climate. its simply unfair and a very poor service. Will not purchase from here again which is a shame because the quality of previous orders.
Various
Wrong items sent (after a long delay on delivery) - emailed twice with photos, called twice and facebook messenger twice - no response at all
dog food
Dreadful customer service, stopped responding ti email after initial responses which contradicted themselves but very fast response when i requested after 3 weeks they cancel my order but still got to wait another 5 to 10 days for a refund
bugalugs dog shampoo
absolutely shocking company my order did not turn up but I did get a tracking number,
on checking, they said it was damaged and the courier had returned it to the company and I would be getting a replacement.
they took the money on the 10th Oct That is 4months ago and I am still waiting.
stay clear of this company. trading standards and credit card company here I come!Not in The Dog House
Disgraceful company. Ordered from them 17th October but no goods received despite promises of receiving an email to confirm despatch. After several weeks cancelled order and requested a refund. Have been promised it 3 times and still hasn't been received. Have reported this company to Trading Standards. Its diabolical. Stay away.
Dog food
Ordered £77.50 worth of dog food in mid October, it was never delivered. Requested refund which was acknowledged but never given, still waiting. Disgraceful behaviour by a ‘Family business’. The amount of similar negative reviews would suggest a pattern here, perhaps even deliberate deception. I suggest people notify the police, I have.
The company appear to have a pet supply business and shop in Knaresborough so on the face of it should have been credible…a company house check shows them to be solvent, what a shame how you can be so let down by rogue traders.Dog food
Wish I had read the reviews, DO NOT BUY FROM THIS COMPANY.
I ordered dog food on September 28th, payment was taken immediately. By Oct 11th, still no delivery or dispatch information, so I chased the order. Company advised the order has been dispatched and I would receive a tracking reference shortly, this did not happen.
Chased again on Oct 18th and requested cancellation and a refund, company said it would take 5-10 working days.
November 2nd came round, still no refund. Chased the company again and was advised the refund was completed and would come any day now, two days later and still no sign.
Will have to escalate via my bank and trading standards now. AVOID!!!!dog bed
I paid for a dog bed over a week ago, received an email saying dispatched and tracking info to follow...still waiting, then received an automated email saying sorry your item is delayed, seems everyone having the same experience , after reading reviews this company sounds like a scamming site I have contacted trading standards and my credit card company
Dog bed
Ordered a dog bed at the end of August after one month still no bed so cancelled order, was told refund would be 5-10 days that was on the 26th September. It is now 21st of October still no refund will be contacting trading standards. Don’t deal with theses people.
Dog bed and dog coat
I ordered my items and received an email from "Will" to say thanks for supporting a family business. Good sign! However, after about 2 weeks still hadn't received my items or a shipping notification. So I sent an email to tell them I assumed it was a scam and I was going to start the required proceedings against them with me credit card supplier. Received another email a couple of says later (felt automated) to apologise for longer than normal shipping times. Still no email of dispatch. Tried to pursue my credit company again and about 4 or 5 days ago received a shipping notice with tracking info from Evri. Still not convinced it wasn't a scam, even though at this point it felt quite elaborate and I'd obviously read the reviews here....today everything arrived as ordered. To say I was surprised is understatement. Not sure why they picked me to receive my order when clearly many more have not, I'm obviously pleased, but will not order from them again as I do not trust this company one iota despite receiving what I ordered. Ordered 7th October, received 20th October for reference. Wonder if anyone from this "family business" will ever reach out to confirm they are legit. 🤷♀️
Dog food
So confused by the reviews on here - thought it would all end badly but I had a really great experience. Put in a big order for dog food which all arrived a few days later, with an extra bag of free treats too. Great price & great service.
please join the facebook group - NOT IN THE DOG HOUSE ARE IN THE DOG HOUSE - ...
Dog food
Sham of a company will never use again, ordered two weeks ago still not arrived, they have ignored my emails.
Wish I’d read reviews and avoided this companyFrozen dog food
I wish I had read all the reviews before I used this sham company. My experience echoes virtually every other recent review. I ordered £53 of goods at the end of June and the order still says unfulfilled on the web site. Needless to say I have received no goods. I have requested a full refund 4 times to be told that it will be received within 7 to 10 days. Of course, I have never received my refund or goods. They are now ignoring my emails. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. I am now about to report them to Trading Standards.
dog bed
This did not arrive and cancelled in April . Despite continual promises they have not refunded eighty-five pounds paid to them. It is now almost July. Would give zero rating if that were possible. AVOID THIS COMPANY.
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