Not In The Dog House - Overall Rating based on 69 reviews
Featured Reviews
Reviews (69)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Dog Food
AVOID THIS SCAM COMPANY they take your money and if you want a refund they ignore you, an absolute discrace of a company, I wish I could leave a negative review.
Dog food
Even one star is too generous for this company. Order never fulfilled. After one week I was told that shipping details will be shared with me shortly to then find out 5 days later, again by me chasing them that the products I ordered are out of stock. It seems that this company’s goal is to lure customers in purchasing products from their site despite being out of stock which they don’t tell you about it when making a purchase.
The customer care service also very poor. Don’t bother call them or leave a voicemail as they won’t come back to you.
Won’t be using this company ever again.Dog bed
Would give zero if I could. As everyone else has said. Ordered an item, waited ages. Eventually I contacted them asking where it was and they kept saying it would be sent out at the end of the week. Months later, I demanded a refund. They never sent me a refund. Kept telling me it had been sent out, I just needed to wait 5 days but then it never appeared. Ended up making and winning a PayPal case against them and finally got my refund.
To the company - stop making false promises. I get covid has messed some companies up, but that doesn't mean you needed to continually lie to me about when my item/refund would get to me. Just be honest. It's not hard.Dog Food
Initial delivery was slow, then replacements for damaged goods was slow, which were also damaged and a refund has been non existent despite chasing continuously since JUNE 2021.
DO NOT USE THIS COMPANY.Organic dog chews
Ordered on the 20th May. Never received the goods! Have chased via email! Did get a positive response initially and was informed that they were out of stock and they will refund. I have since emailed them multiple times. All my emails are not being responded to. I have just raised a dispute with my bank to claim the funds back!! 2 stars are to many but I was not able to give less!
More 12gm dog food
Ordered 1/7/21 still nothing 7/7/21, auto replies to emails and phone number goes to answer machine. I wish I’d read these comments before I’d ordered from this company. I’ve reordered from More and expect the goods tomorrow. Started action against this company.
Dog rain coat
Looked lovely but fell apart after 3 walks, manufacture is very poor. We were offered a replacement that never arrived after 3 months and many many emails, so many false excuses. Lost patience and they offered money back. After another 3 months still waiting and now looking at small claims court to recover money. Do not buy from this company. I would have given a one star rating but this review site wouldn’t allow?
if it was a ruffwear product contact them directly, i did and got my refund straight away
2 x dog beds & day matress
I ordered 3 items in March 2021 and the process went smoothly. However, as at 3 May 2021 (6 weeks) l have still received none of my order. The only time l have received any information is when l chase them. I get a vague response to some issues raised in my emails, but the real issues are not fully addressed.
I have now cancelled my order in full and told to wait a further 7-10 working days to have MY money back. So in total they will have had my (hard earned) money for nearly 2 months & have nothing to show for it.
I would definitely NOT recommend this company as their service levels are appalling. I think that it should be a warning sign when you can only contact a company via email, as they clearly don’t want to really deal with customer concerns properly. Don’t be taken in by their fancy website, it’s not backed up by good customer service.Poppy's Picnic Dog Food
My order is overdue and there has been no response to the email I sent to them. I've had to pay out elsewhere for dog food. I've no idea if I'll get a refund. I will never use them again.
Review with most votes
Poppy's Picnic Dog Food
Read on