Not In The Dog House80 reviews
This score is based on 80 genuine reviews submitted via BritainReviews since 2021.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.bugalugs dog shampoo
absolutely shocking company my order did not turn up but I did get a tracking number,
on checking, they said it was damaged and the courier had returned it to the company and I would be getting a replacement.
they took the money on the 10th Oct That is 4months ago and I am still waiting.
stay clear of this company. trading standards and credit card company here I come!Not in The Dog House
Disgraceful company. Ordered from them 17th October but no goods received despite promises of receiving an email to confirm despatch. After several weeks cancelled order and requested a refund. Have been promised it 3 times and still hasn't been received. Have reported this company to Trading Standards. Its diabolical. Stay away.
Dog food
Ordered £77.50 worth of dog food in mid October, it was never delivered. Requested refund which was acknowledged but never given, still waiting. Disgraceful behaviour by a ‘Family business’. The amount of similar negative reviews would suggest a pattern here, perhaps even deliberate deception. I suggest people notify the police, I have.
The company appear to have a pet supply business and shop in Knaresborough so on the face of it should have been credible…a company house check shows them to be solvent, what a shame how you can be so let down by rogue traders.Dog food
Wish I had read the reviews, DO NOT BUY FROM THIS COMPANY.
I ordered dog food on September 28th, payment was taken immediately. By Oct 11th, still no delivery or dispatch information, so I chased the order. Company advised the order has been dispatched and I would receive a tracking reference shortly, this did not happen.
Chased again on Oct 18th and requested cancellation and a refund, company said it would take 5-10 working days.
November 2nd came round, still no refund. Chased the company again and was advised the refund was completed and would come any day now, two days later and still no sign.
Will have to escalate via my bank and trading standards now. AVOID!!!!dog bed
I paid for a dog bed over a week ago, received an email saying dispatched and tracking info to follow...still waiting, then received an automated email saying sorry your item is delayed, seems everyone having the same experience , after reading reviews this company sounds like a scamming site I have contacted trading standards and my credit card company
Dog bed
Ordered a dog bed at the end of August after one month still no bed so cancelled order, was told refund would be 5-10 days that was on the 26th September. It is now 21st of October still no refund will be contacting trading standards. Don’t deal with theses people.
Dog bed and dog coat
I ordered my items and received an email from "Will" to say thanks for supporting a family business. Good sign! However, after about 2 weeks still hadn't received my items or a shipping notification. So I sent an email to tell them I assumed it was a scam and I was going to start the required proceedings against them with me credit card supplier. Received another email a couple of says later (felt automated) to apologise for longer than normal shipping times. Still no email of dispatch. Tried to pursue my credit company again and about 4 or 5 days ago received a shipping notice with tracking info from Evri. Still not convinced it wasn't a scam, even though at this point it felt quite elaborate and I'd obviously read the reviews here....today everything arrived as ordered. To say I was surprised is understatement. Not sure why they picked me to receive my order when clearly many more have not, I'm obviously pleased, but will not order from them again as I do not trust this company one iota despite receiving what I ordered. Ordered 7th October, received 20th October for reference. Wonder if anyone from this "family business" will ever reach out to confirm they are legit. 🤷♀️
Dog food
So confused by the reviews on here - thought it would all end badly but I had a really great experience. Put in a big order for dog food which all arrived a few days later, with an extra bag of free treats too. Great price & great service.
Dog food
Sham of a company will never use again, ordered two weeks ago still not arrived, they have ignored my emails.
Wish I’d read reviews and avoided this companyFrozen dog food
I wish I had read all the reviews before I used this sham company. My experience echoes virtually every other recent review. I ordered £53 of goods at the end of June and the order still says unfulfilled on the web site. Needless to say I have received no goods. I have requested a full refund 4 times to be told that it will be received within 7 to 10 days. Of course, I have never received my refund or goods. They are now ignoring my emails. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. I am now about to report them to Trading Standards.
dog bed
This did not arrive and cancelled in April . Despite continual promises they have not refunded eighty-five pounds paid to them. It is now almost July. Would give zero rating if that were possible. AVOID THIS COMPANY.
Dog Food
AVOID THIS SCAM COMPANY they take your money and if you want a refund they ignore you, an absolute discrace of a company, I wish I could leave a negative review.
Dog food
Even one star is too generous for this company. Order never fulfilled. After one week I was told that shipping details will be shared with me shortly to then find out 5 days later, again by me chasing them that the products I ordered are out of stock. It seems that this company’s goal is to lure customers in purchasing products from their site despite being out of stock which they don’t tell you about it when making a purchase.
The customer care service also very poor. Don’t bother call them or leave a voicemail as they won’t come back to you.
Won’t be using this company ever again.Dog bed
Would give zero if I could. As everyone else has said. Ordered an item, waited ages. Eventually I contacted them asking where it was and they kept saying it would be sent out at the end of the week. Months later, I demanded a refund. They never sent me a refund. Kept telling me it had been sent out, I just needed to wait 5 days but then it never appeared. Ended up making and winning a PayPal case against them and finally got my refund.
To the company - stop making false promises. I get covid has messed some companies up, but that doesn't mean you needed to continually lie to me about when my item/refund would get to me. Just be honest. It's not hard.Dog Food
Initial delivery was slow, then replacements for damaged goods was slow, which were also damaged and a refund has been non existent despite chasing continuously since JUNE 2021.
DO NOT USE THIS COMPANY.Organic dog chews
Ordered on the 20th May. Never received the goods! Have chased via email! Did get a positive response initially and was informed that they were out of stock and they will refund. I have since emailed them multiple times. All my emails are not being responded to. I have just raised a dispute with my bank to claim the funds back!! 2 stars are to many but I was not able to give less!
More 12gm dog food
Ordered 1/7/21 still nothing 7/7/21, auto replies to emails and phone number goes to answer machine. I wish I’d read these comments before I’d ordered from this company. I’ve reordered from More and expect the goods tomorrow. Started action against this company.
Dog rain coat
Looked lovely but fell apart after 3 walks, manufacture is very poor. We were offered a replacement that never arrived after 3 months and many many emails, so many false excuses. Lost patience and they offered money back. After another 3 months still waiting and now looking at small claims court to recover money. Do not buy from this company. I would have given a one star rating but this review site wouldn’t allow?
if it was a ruffwear product contact them directly, i did and got my refund straight away
2 x dog beds & day matress
I ordered 3 items in March 2021 and the process went smoothly. However, as at 3 May 2021 (6 weeks) l have still received none of my order. The only time l have received any information is when l chase them. I get a vague response to some issues raised in my emails, but the real issues are not fully addressed.
I have now cancelled my order in full and told to wait a further 7-10 working days to have MY money back. So in total they will have had my (hard earned) money for nearly 2 months & have nothing to show for it.
I would definitely NOT recommend this company as their service levels are appalling. I think that it should be a warning sign when you can only contact a company via email, as they clearly don’t want to really deal with customer concerns properly. Don’t be taken in by their fancy website, it’s not backed up by good customer service.Poppy's Picnic Dog Food
My order is overdue and there has been no response to the email I sent to them. I've had to pay out elsewhere for dog food. I've no idea if I'll get a refund. I will never use them again.
About Not In The Dog House
An unhealthy pet is an unhappy pet. And an unhappy (cranky, moody) pet causes the owner to be unhappy, moody or worried. Unfortunately, unlike humans, age has nothing to do with the ability to communicate. So, how would you know if your pet, especially your dog, is unwell? There are obvious physical signs like sneezing, coughing, excessive panting or laboured breathing. Another group of symptoms include dry, sores, itchy skin, or lumps and boils on different parts of the body. There are also psychological symptoms like sleeping more than normal, whining continuously, or just being plain cranky and irascible. But not all dogs are the same. Some might not exhibit any of the above-mentioned negative signs, choosing to become more needy, clingy or quiet than usual. The rule of the thumb is, if there are any marked changes in the behaviour or physical appearance of your pet, then a visit to the vet is appropriate. Humans are higher animals but classified as animals nonetheless. This is instructive because of human diet impacts directly on their health. This holds true for pets too, and dogs are not exempted from it. Dogs have different health conditions or predispositions as a result of their inherited genetic make-up and/or breeding orientation (parental factors), that can make it easy for them to fall ill with certain diseases. Allergies, skin and stomach sensitivities and cancer have been known to ail dogs, among several other diseases. As humans try to find alternative and lasting health solutions to medical conditions and ill-health through food intake, so do certain companies focus on producing the same for animals and pets that might be facing such challenges. One of such companies is Not In The Dog House, but please, do not take our words for it. Read honest valuation of Not In The Dog House here before considering giving them a try.
About Not In The Dog House
Not In The Dog House is a company that supplies luxury dog food, treat, clothing and bedding. The company is based in Yorkshire, United Kingdom, and specializes in making grain-free, natural and cold-pressed food that is ideal for dogs with sensitive stomachs and conditions like allergies and diarrhoea. Not In The Dog House assert to source its products from Benyfit Natural, Guru and McAdams.
Products and Services of Not In The Dog House
The company offers varieties of dog food and treats, dog beds and blankets, dog collar, leads and harnesses, dog clothing and grooming materials, and dog toys and travel products. You can also find your puppy food, treats, toys, and grooming products at the store. Men, women and children can obtain their gilets, jackets, accessories and bags from the store, while other pets are not left out, with a bed, bowls, food and treat available for cats. Homeware and gift boxes for fellow dog-lovers can also be purchased at the store.
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Categories Not In The Dog House
Online shopping | Fashion Reviews & Experiences | Pet Shops Reviews & Experiences | Homeware Reviews & Experiences | Children & Baby Reviews & Experiences
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Last update: January 2026
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Review with most votes
Poppy's Picnic Dog Food
My order is overdue and there has been no response to the email I sent to them. I've had to pay out elsewhere for dog food. I've no idea if I'll get a refund. I will never ... Read onBy: Jacqui Daines