Not In The Dog House

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Not In The Dog House

16% Would buy here again

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Spotlight: What are our customers saying?

S
Steph
I've honestly never dealt with a more unhelpful and unconstructive company. I had to chase my order multiple times, each time they gave no update, then less than 1/2 of it arrived so they finally a...Read on
S
Steph
Ordered over 6 months ago and the item was showing in stock. Still not received and I’ve been promised refund but never got any cash back. I wouldn’t used this website again Read on
J
John Smullen
Nothing possitive to say at all. If I ever receive a refund I'll eat my dog's old coat. We've all been scammed! I can't even put zero stars! F***Read on
G
Gerry Yiatrou
2 Danish dog coats ..nothing wrong but too small. Returned them the next day by recorded delivery. They denied receiving them enough I had tracked them and they had been signed for , they then ag...Read on
C
Chris
Terrible company to deal with! Ordered an item, paid for Express Shipping (3 days). 7 days later, my item has still not been dispatched so I send an email to chase up only to be told my item had be...Read on

All reviews (32)

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    Dental sticks and dog treats

    I've honestly never dealt with a more unhelpful and unconstructive company. I had to chase my order multiple times, each time they gave no update, then less than 1/2 of it arrived so they finally agreed to give me a refund but I'm still waiting for it now, despite them telling me it'd be given in 5-10 working days. They took my money immediately and are still selling the items on their website despite telling me they're out of stock. Funny how there's no option to leave a review on their website!


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    Dog puffer

    Ordered over 6 months ago and the item was showing in stock. Still not received and I’ve been promised refund but never got any cash back. I wouldn’t used this website again


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    Dog coat

    Nothing possitive to say at all. If I ever receive a refund I'll eat my dog's old coat. We've all been scammed! I can't even put zero stars! F***


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    2 x dogs coats

    2 Danish dog coats ..nothing wrong but too small. Returned them the next day by recorded delivery. They denied receiving them enough I had tracked them and they had been signed for , they then agreed they had received them sand they would refund them within 7 days . Three and a have weeks and 4 emails later still no refund, im now contacting my bank to fo a charge back. DO NOT BUY FRON THIS COMPANY


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    Fabric Dog Crate

    Terrible company to deal with! Ordered an item, paid for Express Shipping (3 days). 7 days later, my item has still not been dispatched so I send an email to chase up only to be told my item had been dispatched that day and I would receive tracking information shortly. Fast forward 3 more days, 2 more chase ups for tracking information and no reply.

    They have processed a refund but subsequently cancelled the refund a few hours later and now no longer responding to my emails chasing up my money. As a result, the company still have my money - Upon digging further, the refund was cancelled by their bank account as they did not have sufficient funds to process the refund (£66). I am now having to go through the process to re-claim the refund through my bank account.

    Phone numbers do not work for the company, there is no response to any emails I am sending, this is pathetic.


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    Cat food

    Completely negative. Do not use this seller. My order remains unfulfilled despite repeated promises that it was being processed. I have not received a refund despite repeated promises that it is 'on its way'. Terrible customer service. Nothing good to say about them.


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    Months worth of raw dog food

    Appalling service. Ordered 28th June never received still waiting for refund. Now sent at least 10 emails and get automated responses saying refund has been processed but never seen refund yet. Asked for complaints process and phoned never spoken to a human and automated emails. Never before have I seen such a bad service and communication. Now taking up with my credit card company. 67 days numerous emails and calls never ever received a decent response. Don’t ever use this company!!!!


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    Dog bed

    Would give zero if I could. As everyone else has said. Ordered an item, waited ages. Eventually I contacted them asking where it was and they kept saying it would be sent out at the end of the week. Months later, I demanded a refund. They never sent me a refund. Kept telling me it had been sent out, I just needed to wait 5 days but then it never appeared. Ended up making and winning a PayPal case against them and finally got my refund.
    To the company - stop making false promises. I get covid has messed some companies up, but that doesn't mean you needed to continually lie to me about when my item/refund would get to me. Just be honest. It's not hard.


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    Mr.

    555


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    Dog Food

    Initial delivery was slow, then replacements for damaged goods was slow, which were also damaged and a refund has been non existent despite chasing continuously since JUNE 2021.
    DO NOT USE THIS COMPANY.


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    Dog food

    This company is either run by people who couldn't run a bath or are absolute fraudsters. Avoid.


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    Dog Treats

    DO NOT BUY FROM THIS COMPANY... goods ordered, not delivered 2 months later, asked for a refund.... still waiting.... appalling customer service.


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    Raw dog y

    Before using this company please consider the following.
    Monies will be taken for out of stock goods without any notification
    Email communication may be ignored for weeks
    Refund requests can take many months to resolve & may require legal action to resolve
    In conclusion, this companies working practices are borderline criminal & customer service/communication is nil unless you pursue a determined course of action. I strongly suspect that this outfit consists of 1-2 staff & cannot operate in a satisfactory manner.


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    Organic dog chews

    Ordered on the 20th May. Never received the goods! Have chased via email! Did get a positive response initially and was informed that they were out of stock and they will refund. I have since emailed them multiple times. All my emails are not being responded to. I have just raised a dispute with my bank to claim the funds back!! 2 stars are to many but I was not able to give less!


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    Dog food

    I placed an order on the 10th May, I repeatedly chased, I was lied to that the order was despatched. Eventually I got a partial delivery 2nd June. This order was defrosted, split open and a mess. I have had to legally claim a partial refund on the goods not supplied and now on the 26th July am still trying to claim a refund for the messed goods.

    I have had the same issue since the 20th may and have just contacted my bank to claim the money back.


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    Cat radiator bed

    Appalling company. 3 months after making a purchase and promises of a refund, I'm still waiting. No longer responds to emails. Avoid at all costs unless you feel like giving these jokers money for nothing. Wish I could give them zero stars as they don't deserve 1.


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    dog crate and dog chews

    Both items were advertised as in stock . I didn't receive them and asked for a refund . This was not forthcoming and I had to notify my bank's fraud department to do a ' chargeback ' in order to recover my money .
    DO NOT ORDER FROM THIS COMPANY !

    Hi - Please can I ask how the backcharfw


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    Dog ice cream and yogurt

    Order placed, didn’t receive. Chased up order I was told there was a delay, still nothing. Requested a refund on 15th June and again still nothing!!
    DO NOT BUY FROM HERE, CUSTOMER SERVICE IS APPALLING!

    You won’t ever get a refund so if 15 days have passed ring the bank and log fraudulent transaction and claim your money back under the CHARGEBACK scheme

    Can’t believe i didn’t read the reviews first. Totally kicking myself. They sent me some ice cream on Monday after saying it was out of stock for over a week. It arrived today (Thurs) so you can imagine it’s arrived defrosted!


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    Dog bed

    Ordered a dog bed 10th June said delivery 3-5 days never came emailed asking why not arrived was told it was out of stock even though it was still saying in stock on website, so asked for a refund still no refund as requested. Do not use have reported this company to trading standards.

    I too have had bad experience. 😟😟
    Ordered dog create 23rd May 21..said was in stock.after 2xweeks not received..thought BE patient due to covid.then I emailed told out of stock so delay. I asked for refund as desperately needed crate..told 5-10 days 4th June.
    Today sent 2 further emails as still no refund .
    Wish I had read reviews first something I always do..but needed goods ASAP..shameful way to run a business 😡😡

    I ended up contacting my bank and they did a chargeback for me which only took a couple of days so if anyone is still waiting for promised refunds I'd contact their bank about doing a charge back as this company just keeps ripping people off.

    you can claim money back through the bank fraud department under the CHARGEBACK scheme even if used debit card . Don’t allow these scammers to keep your hard earned money !!!!
    Also please report to Action Fraud U.K. and trading standards

    Thank you for these tips. I paid for 2 bowls via PayPal and after 6 weeks of excuses as per others above, I was pretty frustrated, but then I found these posts, called PayPal and they’ve taken over reclaiming my refund 😁. I just have to sit back and wait for them to do the work for me. I’m well impressed.

    There was no response to my emails. Am reporting to Action Fraud from the advice above.


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    Arctic Snuggle Dog Bed

    If I could rate this company '0' I would!
    I ordered a dog bed in May 21 - an item which was shown as 'in stock' on their website.
    Several weeks on my order had still not shipped and NITDH could not give me a date when it would. At this point I asked them to cancel the order and refund my money (this was 9th June 21).
    I still have not received my money (taken within seconds when placing the order!).
    I really don't know what to do next as they keep telling me the refund has been 'issued' but 'not actually processed'!! This is now a month on!
    I really wish I had done my research and read the reviews before placing the order in the first place but PLEASE if you read this, think VERY CAREFULLY before ordering from this company.

    Ring your bank and tell them you need to claim money back from a company that have ripped you off online through the bank CHARGEBACK scheme and you will get all your money back



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Not In The Dog House

An unhealthy pet is an unhappy pet. And an unhappy (cranky, moody) pet causes the owner to be unhappy, moody or worried. Unfortunately, unlike humans, age has nothing to do with the ability to communicate. So, how would you know if your pet, especially your dog, is unwell? There are obvious physical signs like sneezing, coughing, excessive panting or laboured breathing. Another group of symptoms include dry, sores, itchy skin, or lumps and boils on different parts of the body. There are also psychological symptoms like sleeping more than normal, whining continuously, or just being plain cranky and irascible. But not all dogs are the same. Some might not exhibit any of the above-mentioned negative signs, choosing to become more needy, clingy or quiet than usual. The rule of the thumb is, if there are any marked changes in the behaviour or physical appearance of your pet, then a visit to the vet is appropriate. Humans are higher animals but classified as animals nonetheless. This is instructive because of human diet impacts directly on their health. This holds true for pets too, and dogs are not exempted from it. Dogs have different health conditions or predispositions as a result of their inherited genetic make-up and/or breeding orientation (parental factors), that can make it easy for them to fall ill with certain diseases. Allergies, skin and stomach sensitivities and cancer have been known to ail dogs, among several other diseases. As humans try to find alternative and lasting health solutions to medical conditions and ill-health through food intake, so do certain companies focus on producing the same for animals and pets that might be facing such challenges. One of such companies is Not in the Dog House, but please, do not take our words for it. Read honest valuation of Not in the Dog House here before considering giving them a try.

About Not in the Dog House
Not in the Dog House is a company that supplies luxury dog food, treat, clothing and bedding. The company is based in Yorkshire, United Kingdom, and specializes in making grain-free, natural and cold-pressed food that is ideal for dogs with sensitive stomachs and conditions like allergies and diarrhoea. Not in the Dog House assert to source its products from Benyfit Natural, Guru and McAdams.

Products and Services of Not in the Dog House
The company offers varieties of dog food and treats, dog beds and blankets, dog collar, leads and harnesses, dog clothing and grooming materials, and dog toys and travel products. You can also find your puppy food, treats, toys, and grooming products at the store. Men, women and children can obtain their gilets, jackets, accessories and bags from the store, while other pets are not left out, with a bed, bowls, food and treat available for cats. Homeware and gift boxes for fellow dog-lovers can also be purchased at the store.

Compliments, complaints and tips for Not in the Dog House
Have you patronized Not in the Dog House in the past? Would you recommend them to others? Please leave your comments about your experience after patronizing the company here. Tips on how the company can serve you and others better would also be appreciated.