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I've honestly never dealt with a more unhelpful and unconstructive company. I had to chase my order multiple times, each time they gave no update, then less than 1/2 of it arrived so they finally a...Read on
Ordered over 6 months ago and the item was showing in stock. Still not received and I’ve been promised refund but never got any cash back. I wouldn’t used this website againRead on
Nothing possitive to say at all. If I ever receive a refund I'll eat my dog's old coat. We've all been scammed! I can't even put zero stars! F***Read on
2 Danish dog coats ..nothing wrong but too small. Returned them the next day by recorded delivery. They denied receiving them enough I had tracked them and they had been signed for , they then ag...Read on
Terrible company to deal with! Ordered an item, paid for Express Shipping (3 days). 7 days later, my item has still not been dispatched so I send an email to chase up only to be told my item had be...Read on
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Dental sticks and dog treats
I've honestly never dealt with a more unhelpful and unconstructive company. I had to chase my order multiple times, each time they gave no update, then less than 1/2 of it arrived so they finally agreed to give me a refund but I'm still waiting for it now, despite them telling me it'd be given in 5-10 working days. They took my money immediately and are still selling the items on their website despite telling me they're out of stock. Funny how there's no option to leave a review on their website!
Ordered over 6 months ago and the item was showing in stock. Still not received and I’ve been promised refund but never got any cash back. I wouldn’t used this website again
Nothing possitive to say at all. If I ever receive a refund I'll eat my dog's old coat. We've all been scammed! I can't even put zero stars! F***
2 x dogs coats
2 Danish dog coats ..nothing wrong but too small. Returned them the next day by recorded delivery. They denied receiving them enough I had tracked them and they had been signed for , they then agreed they had received them sand they would refund them within 7 days . Three and a have weeks and 4 emails later still no refund, im now contacting my bank to fo a charge back. DO NOT BUY FRON THIS COMPANY
Fabric Dog Crate
Terrible company to deal with! Ordered an item, paid for Express Shipping (3 days). 7 days later, my item has still not been dispatched so I send an email to chase up only to be told my item had been dispatched that day and I would receive tracking information shortly. Fast forward 3 more days, 2 more chase ups for tracking information and no reply.
They have processed a refund but subsequently cancelled the refund a few hours later and now no longer responding to my emails chasing up my money. As a result, the company still have my money - Upon digging further, the refund was cancelled by their bank account as they did not have sufficient funds to process the refund (£66). I am now having to go through the process to re-claim the refund through my bank account.
Phone numbers do not work for the company, there is no response to any emails I am sending, this is pathetic.
Completely negative. Do not use this seller. My order remains unfulfilled despite repeated promises that it was being processed. I have not received a refund despite repeated promises that it is 'on its way'. Terrible customer service. Nothing good to say about them.
Months worth of raw dog food
Appalling service. Ordered 28th June never received still waiting for refund. Now sent at least 10 emails and get automated responses saying refund has been processed but never seen refund yet. Asked for complaints process and phoned never spoken to a human and automated emails. Never before have I seen such a bad service and communication. Now taking up with my credit card company. 67 days numerous emails and calls never ever received a decent response. Don’t ever use this company!!!!
Would give zero if I could. As everyone else has said. Ordered an item, waited ages. Eventually I contacted them asking where it was and they kept saying it would be sent out at the end of the week. Months later, I demanded a refund. They never sent me a refund. Kept telling me it had been sent out, I just needed to wait 5 days but then it never appeared. Ended up making and winning a PayPal case against them and finally got my refund.
To the company - stop making false promises. I get covid has messed some companies up, but that doesn't mean you needed to continually lie to me about when my item/refund would get to me. Just be honest. It's not hard.
Initial delivery was slow, then replacements for damaged goods was slow, which were also damaged and a refund has been non existent despite chasing continuously since JUNE 2021.
DO NOT USE THIS COMPANY.
This company is either run by people who couldn't run a bath or are absolute fraudsters. Avoid.
DO NOT BUY FROM THIS COMPANY... goods ordered, not delivered 2 months later, asked for a refund.... still waiting.... appalling customer service.
Raw dog y
Before using this company please consider the following.
Monies will be taken for out of stock goods without any notification
Email communication may be ignored for weeks
Refund requests can take many months to resolve & may require legal action to resolve
In conclusion, this companies working practices are borderline criminal & customer service/communication is nil unless you pursue a determined course of action. I strongly suspect that this outfit consists of 1-2 staff & cannot operate in a satisfactory manner.
Organic dog chews
Ordered on the 20th May. Never received the goods! Have chased via email! Did get a positive response initially and was informed that they were out of stock and they will refund. I have since emailed them multiple times. All my emails are not being responded to. I have just raised a dispute with my bank to claim the funds back!! 2 stars are to many but I was not able to give less!
I placed an order on the 10th May, I repeatedly chased, I was lied to that the order was despatched. Eventually I got a partial delivery 2nd June. This order was defrosted, split open and a mess. I have had to legally claim a partial refund on the goods not supplied and now on the 26th July am still trying to claim a refund for the messed goods.
I have had the same issue since the 20th may and have just contacted my bank to claim the money back.
Cat radiator bed
Appalling company. 3 months after making a purchase and promises of a refund, I'm still waiting. No longer responds to emails. Avoid at all costs unless you feel like giving these jokers money for nothing. Wish I could give them zero stars as they don't deserve 1.
dog crate and dog chews
Both items were advertised as in stock . I didn't receive them and asked for a refund . This was not forthcoming and I had to notify my bank's fraud department to do a ' chargeback ' in order to recover my money .
DO NOT ORDER FROM THIS COMPANY !
Hi - Please can I ask how the backcharfw
Dog ice cream and yogurt
Order placed, didn’t receive. Chased up order I was told there was a delay, still nothing. Requested a refund on 15th June and again still nothing!!
DO NOT BUY FROM HERE, CUSTOMER SERVICE IS APPALLING!
You won’t ever get a refund so if 15 days have passed ring the bank and log fraudulent transaction and claim your money back under the CHARGEBACK scheme
Can’t believe i didn’t read the reviews first. Totally kicking myself. They sent me some ice cream on Monday after saying it was out of stock for over a week. It arrived today (Thurs) so you can imagine it’s arrived defrosted!
Ordered a dog bed 10th June said delivery 3-5 days never came emailed asking why not arrived was told it was out of stock even though it was still saying in stock on website, so asked for a refund still no refund as requested. Do not use have reported this company to trading standards.
I too have had bad experience. 😟😟
Ordered dog create 23rd May 21..said was in stock.after 2xweeks not received..thought BE patient due to covid.then I emailed told out of stock so delay. I asked for refund as desperately needed crate..told 5-10 days 4th June.
Today sent 2 further emails as still no refund .
Wish I had read reviews first something I always do..but needed goods ASAP..shameful way to run a business 😡😡
I ended up contacting my bank and they did a chargeback for me which only took a couple of days so if anyone is still waiting for promised refunds I'd contact their bank about doing a charge back as this company just keeps ripping people off.
you can claim money back through the bank fraud department under the CHARGEBACK scheme even if used debit card . Don’t allow these scammers to keep your hard earned money !!!!
Also please report to Action Fraud U.K. and trading standards
Thank you for these tips. I paid for 2 bowls via PayPal and after 6 weeks of excuses as per others above, I was pretty frustrated, but then I found these posts, called PayPal and they’ve taken over reclaiming my refund 😁. I just have to sit back and wait for them to do the work for me. I’m well impressed.
There was no response to my emails. Am reporting to Action Fraud from the advice above.
Arctic Snuggle Dog Bed
If I could rate this company '0' I would!
I ordered a dog bed in May 21 - an item which was shown as 'in stock' on their website.
Several weeks on my order had still not shipped and NITDH could not give me a date when it would. At this point I asked them to cancel the order and refund my money (this was 9th June 21).
I still have not received my money (taken within seconds when placing the order!).
I really don't know what to do next as they keep telling me the refund has been 'issued' but 'not actually processed'!! This is now a month on!
I really wish I had done my research and read the reviews before placing the order in the first place but PLEASE if you read this, think VERY CAREFULLY before ordering from this company.
Ring your bank and tell them you need to claim money back from a company that have ripped you off online through the bank CHARGEBACK scheme and you will get all your money back