Not In The Dog House Reviews
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Reviews (69)
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Dog supplies
I recently bought some dog supplies and I must say, I was really impressed with the quality of the products. The website was easy to use and I easily found what I needed. Ordering was a breeze and I liked the variety of products they had. The customer service was top-notch, they responded quickly to any questions I had. The prices were good too, I felt like I got my money's worth. Delivery was fast and everything arrived in perfect condition. All in all, it was a great experience and I'll definitely be shopping there again.
Dog bed
I bought a dog bed from this company recently and I was really pleased with how good the product was. The website was easy to use and I quickly found what I wanted. Ordering was simple and I got a confirmation email straight away. The customer service team were really helpful when I asked about delivery times. I thought the price was reasonable for the top-notch product I got. The delivery was fast and the dog bed arrived in perfect condition. All in all, I had a great time shopping with this company.
Dog food
So confused by the reviews on here - thought it would all end badly but I had a really great experience. Put in a big order for dog food which all arrived a few days later, with an extra bag of free treats too. Great price & great service.
please join the facebook group - NOT IN THE DOG HOUSE ARE IN THE DOG HOUSE - ...
Order not received
I ordered something from this company but it never arrived. I contacted them to ask where my order was and they said it had been sent out but couldn't give me any tracking details. I waited for ages but still no sign of my package, so I asked for a refund. They said no and didn't offer any help or compensation. I'm really let down by their lack of responsibility and bad customer service.
Two products ordered in early October
What a disaster! I ordered two products at the start of October, they took the money straight away, and I've been waiting for my order ever since. I've emailed customer service many times but got no solution. And to make things worse, the website is now down, making me wonder if I'll ever get my products or my money back. The lack of communication and transparency is shocking.
Dodgy dog beds
I messed up by not checking reviews before buying some dog beds from this place. Turns out, they were really bad quality and fell apart after just a few days. I was ready to give up and accept my mistake, but I eventually decided to file a claim with my bank. Luckily, Natwest Mastercard came to the rescue and refunded the money that was taken by this dodgy shop. My suggestion? Don't bother wasting time chasing after them, just contact your bank and let them deal with it.
Dog harness purchase
I ordered a dog harness back in September, and it's now November, but I still haven't got it. I've sent quite a few emails asking about it, and they keep saying it's coming soon. But when I asked for a refund because it's taking so long, they never got back to me. I'm really disappointed and fed up with this lack of communication and missing the delivery date. I won't be buying from them again.
Dog food order
I ordered some dog food back in September 23rd but I haven't received anything yet. I've been trying to contact them through emails but all I got was a message in October saying that my order will be on its way soon, which obviously didn't happen. Tom from customer service even said they couldn't send my order and promised a refund in a week or so but it's now November 21st and I haven't seen any sign of that refund yet. I kept on emailing them but still no reply. It's so frustrating and feels like a total waste of time dealing with them. I wouldn't recommend anyone to spend their money on this company, seems like they are just trying to scam people.
My order never came
I ordered something really cool online, but it never arrived. When I got in touch to let them know, they didn't even refund me. So not cool!
Pet accessories
I recently bought some pet accessories from this company, and to be honest, it wasn't the best experience. Ordering on their website was easy enough, but when it came to getting my order, I ran into some problems. I tried contacting their customer service team, but they didn't sort things out quickly, so I had to take it further to sort it out.
Dog food
I ordered some dog food but it still hasn't arrived after waiting for 7 weeks. I've sent several emails asking about my delivery, but they never bothered to reply. All I wanted was either my order or a refund, but they just ignored me completely. This has been the worst service I've ever experienced!
Bought dog toy
So, yeah, I ordered this really cool dog toy and it still hasn't come. I've been trying to contact them since last year, can you believe it? I even gave Resolver a go, but all I'm getting is this boring automated response saying they'll reply later. It's just not cool, mate!
Dog treats
I recently ordered some dog treats from a company, and it was a complete disaster! Initially, I received an email confirming my order, but then I didn't hear anything else from them. I tried reaching out, but they never got back to me. The website was down for 'maintenance,' and I was really worried! Fortunately, I was able to get a refund through my mum's bank. I feel sorry for anyone who lost their money in this situation. I won't be purchasing from this unreliable company again. I should have checked the reviews before ordering!
Dog food purchase
I purchased some dog food, but it never arrived. After that, they said they would send me more, but that didn't happen either. They assured me of a refund, but it's taking forever, and I still haven't received my money back. I've been sending them so many messages, but nobody is responding. I'm really frustrated!
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dog bed
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