Not In The Dog House Reviews : Share your review & read experiences

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Not In The Dog House

25% Would buy here again

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R
Rebecca
So confused by the reviews on here - thought it would all end badly but I had a really great experience. Put in a big order for dog food which all arrived a few days later, with an extra bag of fre...Read on
A
Alison Binnie
I placed an order for dog food on 3rd August which I have never received. I have written eight emails, and have been assured a refund has been issued. I've still not received it. My last email was ...Read on
K
Keith
It's my fault, I didn't believe the negative reviews! Pricing was competitive and all I wanted was some dog food, so what could possibly go wrong? Boy, was I naive! I ordered, received an email ...Read on
S
Shona
Ordered frozen dog food and was lied to about it being shipped out, never received a shipping confirmation email, and after 3 weeks when I asked for the order to be cancelled I received confirmatio...Read on
K
K Douglas
Dog bed not delivered, refund promised but not sent. County Court judgement against this company and Ecommerce Brands Ltd not satisfied. Will enforce.Read on

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    Would buy here again
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    Dog food

    So confused by the reviews on here - thought it would all end badly but I had a really great experience. Put in a big order for dog food which all arrived a few days later, with an extra bag of free treats too. Great price & great service.

    please join the facebook group - NOT IN THE DOG HOUSE ARE IN THE DOG HOUSE - ...


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    Dog Food

    I placed an order for dog food on 3rd August which I have never received. I have written eight emails, and have been assured a refund has been issued. I've still not received it. My last email was ignored.
    I would strongly advise against using this company.


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    Dog food

    It's my fault, I didn't believe the negative reviews!

    Pricing was competitive and all I wanted was some dog food, so what could possibly go wrong? Boy, was I naive! I ordered, received an email confirming and then I waited...and waited...and waited, chasing three times and still no food. Finally and at the end of my tether, I threatened them with legal action and was offered a refund.

    Three little words, 'DO NOT USE'!


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    Frozen dog food

    Ordered frozen dog food and was lied to about it being shipped out, never received a shipping confirmation email, and after 3 weeks when I asked for the order to be cancelled I received confirmation and that I would get my refund in 5-10 working days. Clearly they had never shipped it as they said nothing about the order they had apparently sent. My emails were ignored after the 5-10 days and I hadn’t got my money back, I thought something didn’t seem right (also didn’t seem right when the first enquiry I sent was responded to late on a Friday night, way outside of their business hours) So I did a quick google and the amount of bad reviews was astounding, all with the exact same problems. I stumbled across a Facebook group ‘Not In The Dog House ARE In The Dog House’ with 1.1k people, all having the exact same problem. There are screen shots of emails that were word for word the exact same as mine, there’s proof of his fake positive reviews, a BBC watchdog article about his scamming and even photos of his ‘warehouse’ up on Rightmove. Turns out it’s a guy by the name of William James Wright conning people out of their money, and seems to have been doing it for a while. Luckily it doesn’t look like he will be getting away with it for much longer, as after I opened a dispute with my bank and filed a cyber fraud case with Action Fraud, I received my money back within 24 hours, as the company is already flagged for fraud. My order was relatively small and although I got my money back, I will definitely be keeping up my case to add to the hundreds of others, and I’m looking forward to the karma coming for Mr William James Wright :)


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    Dog bed

    Dog bed not delivered, refund promised but not sent. County Court judgement against this company and Ecommerce Brands Ltd not satisfied. Will enforce.

    please join the facebook group standing up against not in the dog house! - ...

    please join the facebook group standing up against not in the dog house! - ...


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    Dog shampoo and rear seat dog hammock

    DO NOT USE THIS WEBSITE! IT IS A SCAM.
    Items ordered but never turned up. Several emails sent but all ignored. Finally got a response when I mentioned Action Fraud and Trading Standards. My order has been cancelled by NITDH with no reason given. I am awaiting a refund but have already alerted my bank to start reclaim procedure.

    please join the facebook group standing up against not in the dog house! - ...

    I am in the same position... Do NOT purchase from this website!


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    Arden Grange

    The company took the money and did not deliver anything. Weeks later I am still waiting for my credit. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES.

    please join the facebook group standing up against not in the dog house! - ...

    same for me still no refund weeks later

    Agree in the same position..


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    cat food

    DO NOT USE THIS COMPANY!
    They are nothing but a load of crooks that take your money and never get the goods or your money back. I received my money back though my bank.
    They should be locked up and the key thrown away.

    please join the facebook group - NOT IN THE DOG HOUSE ARE IN THE DOG HOUSE - ...


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    Dental Stix

    This is nothing but a Criminal enterprise and I am going all out and trying to get it closed and those behind it locked up in prison for FRAUD

    please join the facebook group - NOT IN THE DOG HOUSE ARE IN THE DOG HOUSE - ...


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    Dog chews

    FRAUDULENT - BEWARE !
    I wish I had read the reviews before buying. It's 2 weeks since I ordered and I've heard nothing. I've requested a refund and nothing. A sign of fraud ... there is no address nor telephone number. Clearly fraudulent. DO NOT USE THIS COMPANY.

    Date of experience: 21 June 2023

    please join the facebook group - NOT IN THE DOG HOUSE ARE IN THE DOG HOUSE - ...


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