BritainReviews

    Reviews OnBuy

    There are shops that only focus on one type of products, but others include a whole variety of products in their assortment. OneBuy Deals is one of the shops But you might wonder what the quality of their clothing is or whether their food and drinks are healthy and tasty. Will their jewellery be real or fake? Will their movie section include the latest blockbuster? How long will you have to wait for OneBuy’s customer service department to deliver your new collectable? And will the customer service department of OneBuy be friendly and helpful when your book is damaged upon arrival and it isn’t your fault? On BritainReviews, we believe that customers of OneBuy are the best informants on these matters. Read their reviews to get some insight into this department store. These customers’ ratings, comments, experiences and opinions can tell you everything you might want to know before making a purchase.

    About OneBuy

    OneBuy is a marketplace. According to their website, they are an online retail marketplace that is innovative and rapidly growing. Their home base is located in the UK. The concept is based on one simple thought: lower fees for sellers means that these sellers save more money. On OneBuy, you can find professional sellers who would like to supply you with their products. A seller might be an established company you have already heard of or a sole trader. The products found on OneBuy are divided into various categories. Some of them, like clothing, health & beauty and jewellery, are based on your body, looks and health. For your home, they offer some homeware, garden tools and pet products. There is also some entertainment to be found on OneBuy. You might encounter books, instruments, movies, games and music. Hobby gear is also present at OneBuy. Think of car accessories, gadgets and toys. Sporty people may find something of their liking in their sports section. And those are only a few selections.


    An intro to OnBuy.

    Services of OneBuy

    OneBuy works with sellers. You can compare some sellers in order to find the best price. You can make a payment via PayPal. There is no OneBuy delivery service. Instead, the seller will pack the product and send it to you. After the transaction, you can write a review for the seller you did business with. OneBuy does have a customer service department to assist you when something does not go according to plan.

    Complaints, Compliments and Tips for OneBuy

    Have you ever done business via OneBuy? In that case, we are interested in your experience with this online marketplace. OneBuy states that all of their sellers are professionals, but is that really the case? Could you find the collectable or other merchandise you were looking for on their website? Did the dress or other clothes meet your expectations? Are you satisfied with the way the seller treated you? And is the customer service of OneBuy really as friendly and helpful as you might expect? Add your own OneBuy review and tell us what your impression of this online marketplace is.

    OnBuy
    Reviews, complaints and customer experiences (25)

    3.6
    24% Would buy here again!
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    4.4
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    2.6
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    4.2
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    All reviews

    Read independant reviews, consumer experiences, feedback and complaints right here! Get to know the best shop place your (online) order. Everybody together now decides which shops are worthy and which aren't!

    Apple AirPods

    Ordered wireless charging got plug in charging! On buy are a waste of time you can’t speak on phone I have account yet no orders listed in my account! Pay pal have been brilliant with sorting! Good Offers have continued to text and WhatsApp me at unreasonable hours and was rude in every way via phone and messages! Appalling service all round! Will never trust and neither should you!

    By: Trudy 02-03-2020
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    Would buy here again
    No
    8
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    oral b genius 9000

    I found this on offer at a lower price through onbuy. The same seller on ebay was asking £30 more. Arrived a day earlier than stated although tracking did not work. Pretty happy with purchase but hadn't read reviews first.

    By: Tracey Burns 06-03-2020
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    Would buy here again
    Yes
    10
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    Kids book

    First experience good so far, ordered as its a British company book arrived in good condition but a little late probably because of the coronavirus, will probably use again

    By: Sarah 02-04-2020
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    Would buy here again
    Yes
    8
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    computer equipment

    Useless, items never arrived. Cannot get a refund either 1 month later AVOID AT ALL COSTS!

    By: Bill 03-04-2020
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    2
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    headphones

    Their sellers don't honor orders, set items to shipped when they don't even have stock and do nothing until the customer chases up a week later. Go back to eBay!

    By: Tim 25-03-2020
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    Yes
    2
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    Royale Stallion

    Please do NOT use this company to buy from. I recently had the mispleasure of dealing with these clowns when i went to order some perfume from them and paid through paypal. Only to find a refund 2 hours later because they advertised the price incorrectly. They did not give an apology, nor have they given me the correct price. And upon checking the website. The item is STILL the same price. Please stay well clear.

    By: David 25-03-2020
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    No
    2
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    Boss Bottled Eau De Toilette Spray

    Ver BAD. Have not recieved item after waiting 1 month tried getting in touch with customer service... just get ignored. Wll never buy from this site. Their trustpilot reviews are very suspect as well which should have raised a red flag before ordering.

    By: James 24-03-2020
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    2
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    Cycling jacket

    So after six weeks of promising to return the funds for an item that wasn’t delivered I’ve had to raise a formal request with my credit card provider to try and get my funds back. This is the by far the worst company I’ve ever dealt with and I encourage everybody to never ever ever use them

    By: Andre Clarke 15-02-2020
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    2
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    T shirt

    Awful service. They took my payment. Nothing was sent. They won't take responsibility or refund me then decided to block me.
    Is that really the service you expect from a huge online company. Go to Amazon guys you might get what you paid for!

    By: Nick 27-01-2020
    andre 08-02-2020

    Is anyone here managed to progress a refund because I am still waiting after about six weeks!

    Antony 08-02-2020

    i need sony mobile i am from india

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    2
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    Karcher Window Cleaner

    Appalling company. No responsibility for sellers, no customer service, no compliance with trading laws. Order window cleaner and money taken. Sent a different product from one I ordered. Sent it back as instructed for refund but seller claimed it never arrived. Had proof of returning but this was ignored and no refund given despite having taken money for something I had not ordered. No way to contact person to speak with, claims ignored and PayPal also did not uphold my claim but rejected because seller denied me sending proof of return even though it showed up clearly on the online case! Avoid at all costs and PayPal for that matter!

    By: C 21-01-2020
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    No
    3
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    Airpods for xmas......

    Don't use onbuy for one onbuy takes no ownership for any products sold.

    It's just a website that lists for sellers.

    Before you buy check your seller on companies house.

    Mine had 3 addresses.

    They use PayPal as all payments and disputes are outsourced so no customer service.

    In my case the airpods came after the delivery date 21st of December I needed them as an xmas present.

    Demanded a refund but I had to reject item it arrived on the 4th of January.

    The seller asked for me to take a photo and send to them to prove I had the product.

    I asked them to confirm the address.

    Ok so now I am in a position whereby I have the product as I have no faith that the refund will be issued if I send the product back.

    For more advice on online shopping rights and law then search moneysavingtips good advice will be found.

    Continue to call this company out so it closes down. UK consumers expect more and it's no match for Amazon or ebay asos, tkmaxx, no quibble refund


    By: Francisco Niebla 19-01-2020
    Jonathan Rose 28-01-2020

    I hope you didn't send the item back. I did unfortunately and the seller denied they got it. Royal mail tracking shows they collected it from the post office and signed for it. PayPal denied the case as the address on their PayPal company is not the address the item was returned to and also PayPal were not involved in the return process as it was done via the OnBuy case and website. The seller got the item back and got to keep the money.

    Michelle Morris 07-02-2020

    I received an email from OnBuy today telling me to take it up with PayPal but not feeling hopeful now after reading other reviews.

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    Yes
    2.5
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    Iphone 11

    Onbuy is one of the worst website that…
    Onbuy is one of the worst website that I ever come across.
    I bough an item from one of the seller and it was not what described. I send the item back without openning it and the seller confirm they are going to give me full refund. After a week they said they refund shortly. Each time I ask for the refund they say next week. It has been over 6 weeks and no refund happened. I contacted the Onbuy but they do not like to take any action. Avoid at all cost.

    By: Rasoul 16-01-2020
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    No
    2
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    Phone cover

    Never received my order. Can't get sign in my account. Been charged for mobile phone cover that I didn't received. Won't be shop again.

    By: Jacqueline Crosbie 15-01-2020
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    No
    4
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    Apple airpods

    I ordered the airpods on the 2nd Dec. I received an email saying they were dispatched on the 6th with a UK tracking number that didn't work. Then radio silence. I chased up on the 12th (they were due to arrive 10-12th). Eventually told there were 'border issues' and to rest assured the headphones would arrive before Christmas. The problem was I was flying home on the 20th. As expected, I didn't receive them until I came back today (they were delivered on the 30th). Absolutely shocking service and Onbuy were not good at dealing with this. PayPal have refused my refund as I received the item. It was a Christmas present - I bought new headphones from amazon (delivered for free the very next day) for my sister. I want a refund - I am owed £120. I applied for one this morning after I saw that the product had been received and it said the window for returns ended yesterday. I fully expect a full refund and will be ignoring this given your extremely late and unapologetic delivery. Please update me asap. Thanks, Susan

    By: Susan Leydon-Hargreaves 06-01-2020
    Same issue I found with airpods 19-01-2020

    Same issue I found with airpods , royal mail is used for delivery but I was not in this was 14 days after the estimated date of the 21st of December. Item arrived 4 January . So down 110 quid. As don't trust I'll get a refund.

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    3
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    Estée Lauder

    Ordered this on the 18th Dec 2019. Still haven't received my order. I have emailed them numerous times but no reply from them. Don't use this company.

    By: Vanessa Exon 30-12-2019
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    No
    2
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