BritainReviews

    Reviews OnBuy

    There are shops that only focus on one type of products, but others include a whole variety of products in their assortment. OneBuy Deals is one of the shops But you might wonder what the quality of their clothing is or whether their food and drinks are healthy and tasty. Will their jewellery be real or fake? Will their movie section include the latest blockbuster? How long will you have to wait for OneBuy’s customer service department to deliver your new collectable? And will the customer service department of OneBuy be friendly and helpful when your book is damaged upon arrival and it isn’t your fault? On BritainReviews, we believe that customers of OneBuy are the best informants on these matters. Read their reviews to get some insight into this department store. These customers’ ratings, comments, experiences and opinions can tell you everything you might want to know before making a purchase.

    About OneBuy

    OneBuy is a marketplace. According to their website, they are an online retail marketplace that is innovative and rapidly growing. Their home base is located in the UK. The concept is based on one simple thought: lower fees for sellers means that these sellers save more money. On OneBuy, you can find professional sellers who would like to supply you with their products. A seller might be an established company you have already heard of or a sole trader. The products found on OneBuy are divided into various categories. Some of them, like clothing, health & beauty and jewellery, are based on your body, looks and health. For your home, they offer some homeware, garden tools and pet products. There is also some entertainment to be found on OneBuy. You might encounter books, instruments, movies, games and music. Hobby gear is also present at OneBuy. Think of car accessories, gadgets and toys. Sporty people may find something of their liking in their sports section. And those are only a few selections.


    An intro to OnBuy.

    Services of OneBuy

    OneBuy works with sellers. You can compare some sellers in order to find the best price. You can make a payment via PayPal. There is no OneBuy delivery service. Instead, the seller will pack the product and send it to you. After the transaction, you can write a review for the seller you did business with. OneBuy does have a customer service department to assist you when something does not go according to plan.

    Complaints, Compliments and Tips for OneBuy

    Have you ever done business via OneBuy? In that case, we are interested in your experience with this online marketplace. OneBuy states that all of their sellers are professionals, but is that really the case? Could you find the collectable or other merchandise you were looking for on their website? Did the dress or other clothes meet your expectations? Are you satisfied with the way the seller treated you? And is the customer service of OneBuy really as friendly and helpful as you might expect? Add your own OneBuy review and tell us what your impression of this online marketplace is.

    OnBuy
    Reviews, complaints and customer experiences (49)

    4
    31% Would buy here again!
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    4.6
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    3.2
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    All reviews

    Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

    Books

    Order a good load of Anime books though onbuy as they were the cheapest and never had a problem, one book was missing from the parcel so I contacted the seller and they got back to me asap and refunded me the money for the book, was easy to return a book for a refund as I didn't realize that I already had purchased it, got my refund within a reasonable time, not a single complaint.

    Placed four orders though Onbuy all from the same seller, two big orders and to single orders and apart from one book missing from the order which happens sometimes and the seller was quick to respond to my message and to give me a refund so I could reorder the book, I've been happy with all four of my purchases, all arrived very quickly and as stated.

    Would definitely by from Onbuy again

    By: Lydia 22-06-2020
    MAUREEN NIGHTINGALE08-07-2020

    I purchased a box of 30 Cheetos. Delivery was excellent but unfortunately though the product looked liked the ones I use to buy in Canada and South Africa, which were the same, these crisps did not taste anything like them. The taste was synthetic and bland and I found unpleasant. I even gave 2 packets away to my friends who also did not like them. The remainder 27 packets I threw in the bin. I have thrown money down the drain.

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    OnBuy Seller Tool

    From a seller's perspective we purchased onbuy subscription to sell on it. We have found the system easy to sign up to and listing style is the same as Amazon. There are many integrations available and customer service for me has been great (same day response). I have used their shopify and RM click and drop integrations without any issues. Didn't expect sales so early on but have had a few since signing up a week ago. I have also been able to price my items lower than other platforms we use as onbuy fees are a lot less. Thank you onbuy for providing a real alternative to Amazon and eBay. Being a UK company hope you manage to penetrate international markets.

    By: A E09-08-2020
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    Yes
    10
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    Apple AirPods

    Ordered wireless charging got plug in charging! On buy are a waste of time you can’t speak on phone I have account yet no orders listed in my account! Pay pal have been brilliant with sorting! Good Offers have continued to text and WhatsApp me at unreasonable hours and was rude in every way via phone and messages! Appalling service all round! Will never trust and neither should you!

    By: Trudy 02-03-2020
    mohamed sabry ahmed ghazal08-06-2020

    i need unlocked iPhone 11promax

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    No
    8
    rating

    Subcold Mini Fridge (https://www.onbuy.com/gb/subcold-ultra-6-mini-fridge-cooler-and-warmer-6l-capacity-compact-portable-and-quiet-acdc-power-compatibility~c13822~p17530726/)

    I have bought a few thing now from OnBuy and like the fact they use PayPal. I am review this mini fridge as it was a great price and came within 1-2 days which I did not pay extra for so I can only say great things about the sellers on OnBuy.com - UK based too so 5 stars frome me!

    By: Ben25-07-2020
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    Yes
    10
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    PPE Masks

    AVOID this company.
    I had a bad experience with my purchase. The Supplier was not responding to my emails so I escalated the issue to PayPal. They found in my favour and I received a full refund from PayPal.
    I gave the Supplier a 1* review on the OnBuy website but it never appeared. I left it a while and then asked OnBuy Customer Services why the post was not on the site and as told that all 1* & 2* reviews were sent to their review team.
    A week later it has still not appeared so I checked their site product and company reviews but could not find any 3* or less reviews. I find this very strange as even the best suppliers on Amazon have a few low star reviews.
    So it looks like OnBuy only post 4* & 5* reviews which I believe is not very honest so hence my 1* for OnBuy
    Check OnBuy and see if you can find a 3*, 2* or 1* review.

    By: Les Willis07-08-2020
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    2
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    Air Pods in ear earphones

    Small cordless Bluetooth earphones. Paid for. Not delivered. No response to enquiry. Given them 48 hours to respond. Watch this space.

    By: Vincent31-07-2020
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    Yes
    4
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    Ipad 7 2019 version

    Good price for the product. Easy to order. Did not have to use customer service as arrived on the 1st morning of the 2 days it was expected.
    Sealed box, product obviously new. All worked ok when set up.
    No complaints. Thank you.

    By: VSD10-07-2020
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    Would buy here again
    Yes
    8.5
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    oral b genius 9000

    I found this on offer at a lower price through onbuy. The same seller on ebay was asking £30 more. Arrived a day earlier than stated although tracking did not work. Pretty happy with purchase but hadn't read reviews first.

    By: Tracey Burns06-03-2020
    mohamed sabry ahmed ghazal08-06-2020

    looking to open account on buy

    Chris 09-06-2020

    Don’t bother it’s a rip off scam site

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    10
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    Kids book

    First experience good so far, ordered as its a British company book arrived in good condition but a little late probably because of the coronavirus, will probably use again

    By: Sarah02-04-2020
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    8
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    Plasma fire

    Came within 2 days. Very happy with it. Everybody compliments it. Would buy from them again.

    By: Paul brown25-07-2020
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    10
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    Waste bin

    Have to put this purchase down to a bad experience and feel I have been scammed. Don't use this company in case there is a problem with the delivered item whereby they try to put the blame on one of their trading partners, zero respect for the customer. All OnBuy are interested in is taking your money then ignoring you if something is wrong.
    Avoid at all costs, don't get scammed.

    By: B. McDougal17-07-2020
    Mr melvyn Bance 19-07-2020

    I am trying to buy a dressing table have a nightmare? To pay with PayPal ( I have a PayPal account) but seem to be having a lot of trouble please ring me so I can order and pay with my debit card my mobile is 079478 09591

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    No
    3.5
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    comalac mini oven

    DO NOT buy anything big from this company if it arrives damaged as mine did you have to pay your own return postage. i certainly don`t recommend them

    By: william16-07-2020
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    No
    5.5
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    Huawei card reader

    I ordered this as it was advertised as a quick delivery. However after over a week of waiting past the estimated delivery date, and an attempt to contact the seller, I came to the conclusion that I have been scammed. I have contacted Onbuy to request a cancellation and refund but they can't even be bothered to reply to my request. Avoid this company at all costs!

    By: Ian Greenslade13-07-2020
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    No
    4.5
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    E scooter

    Nothing at all good to say about this service, I've not received any response, I've still not received my item. Would definitely not recommend this site to anyone.

    By: Philippe Davis26-06-2020
    Mike17-07-2020

    Did it come yet

    donald kegg21-07-2020

    ordered 50 masks ages ago still haven,t arrived yet they keep asking for a revue

    Valerie29-07-2020

    Ordered thermometer 29th May still not received. If I had known it was coming from China I wouldn't have bothered. Sent email to seller today, wonder if I will get a reply.

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    4
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    Perfume

    Ordered on 23 May, never received. Tried to contact OnBuy who said I had to contact the seller, who in turn never responded. Disgusting company both them and Anielas who was supposed to be sending the item out to me. SCAMMERS AVOID AT ALL COSTS

    By: Trish York19-06-2020
    Alan11-07-2020

    Agree Trish had problems with a latex pillow in June supposedly new full of ripped holes inside wouldn't change or refund it so now stuck with it,think someone slept on it before me AVOID.

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    2
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    Never arrived

    Avoid like the plague. Order a frame at a good price. Item never turned up. Seller has blanked all attempts to contact. Onbuy aren’t interested. They refuse to get involved. Trying to get money back from PayPal. This is a scam site you are best going to Amazon where they will do something on your behalf.

    By: Chris09-06-2020
    Janet Hay10-06-2020

    Yes I agree they are refusing to refund me. Bought a treadmill from them but it came with a 2pin plug which is illegal in the UK

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    4
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    Ps4 Controller

    The whole point of buying something is about receiving it after.

    If you fancy spending some money and never receiving the items then buy on OnBuy.com

    By: Horia 23-05-2020
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    2
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    playstation 4 controller

    ALL NEGATIVE FEEDBACK !!!!!!!!!!!!!!!!!!

    AND STILL NO SHOW OF THE CONTROLLER ORDERED AROUND THE 20TH APRIL , PROMISED FOR THE 6TH OR 7TH MAY.I HAVE ASKED FOR MY MONEY BACK AND NO CORRESPONCE FROM ANY ONE AT ONBUY.COM. £37 IS ALOT OF MONEY TO BE WASTED , CAN SOMEONE FROM ONBUY.COM CONTACT ME PLEASE , I AM LOOSING THE WILL TO LIVE WITH THIS NONSENSE !!!!!!!!
    07472821112

    By: John Randall19-05-2020
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    2
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    Hi gloss sliding door wardrobe

    Ordered and paid for wardrobe on 04/05/2020, seller informed item was despatched on the 05/05/2020. Tracking information provided didn’t work, alarm bells are beginning to ring. Nothing received so a few days later logged into onbuy to see status of order. Showing estimated delivery date of 08/05 to 11/05. Dates passed no wardrobe. Called seller after googling company, phone answered could only hear childrens voices. Called again told that I will receive a call 24 hours before delivery but no idea of when that might be. Sent several messages via onbuy requiring delivery dates, only one response they will call 24 hours before delivery, the remaining messages asking for more detail regarding delivery went unanswered. Checked out sellers reviews on Trustpilot, now I’m anxious and alarmed. Onbuy give standardised, indifferent replies to genuine customer concerns. They basically tell you to go through PayPal to get your money back, that’s another story. You can only online message PayPal and that takes days/hours. If you paid with a credit card via PayPal guest checkout PayPal will tell you to call but the telephone lines are not currently operational. I will keep trying but according to the review of another unhappy onbuy buyer they couldn’t get help from PayPal in this circumstance so I am not optimistic. What I find most alarming and if I am honest,downright immoral, is Onbuys online response to all the customers negative reviews basically absolving them of any responsibility. People are losing a lot of money, it is causing them stress and anxiety and onbuy is not taking action to ensure others are not getting caught in the same way. WHY NOT these sellers should be eradicated from The Onbuy website. Onbuy is not a safe website for buyers, it DOES NOT OFFER PROTECTION in the same way Amazon and EBay do. Not all sellers on Onbuy are disreputable but how can you distinguish between the good and the bad. I’m not sure that you can, not whilst Onbuy allows the disreputable ones to operate with impunity.

    By: Karen McCabe16-05-2020
    Julie Greaves17-05-2020

    Exact same thing for us,our delivery date was between 15th-18th May,we’ve got a tracking code but when you click on it there’s nothing,was yours the sliderobe with 47% discount ?

    Esther18-05-2020

    Sammeee my delivery is 15th-18th May but im still here waiting. No response even though I reached put multiple times. Such a ridiculous site I am so upset

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    2.5
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    Garden Tools

    DO NOT USE THIS SITE. Whilst some of the sellers are probably genuine, OnBuy allow FRAUDULENT ACTIVITY by some and deny any responsibility. They advertise payment protection, which is actually provided by PayPal, but PayPal are not interested if you use the guest checkout option (therefore this option should not be available). My items failed to arrive and the seller did not respond to any messages. Tracking was supplied, but the courier provided evidence that no parcel was actually received from the seller. OnBuy WILL NOT get involved, telling you to deal with the seller and/or PayPal, which gets you nowhere in the circumstances I've explained above. I even found the seller on Facebook so messaged them via messenger, to be told they'd respond first thing in the morning. No response was received and I was then BLOCKED on messenger by the seller. I'm now having to make a claim via my bank in an attempt to get my money back

    By: Brian Hampton15-05-2020
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    2
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    Write your own review about OnBuy

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    FAQ

    Is OnBuy a trustworthy company?

    There are currently 49 customer review posted about OnBuy. On average, they received a star-grading of 4/10, with 31% of the reviewers indicating that they would buy from the brand again.

    What services or products do OnBuy offer?

    OnBuy is mainly active in the Online Shop category, more specifically with Fashion, Children & Baby, Cosmetics & Personal Care, Sport & Outdoor, Homeware, Electronics, Merchandise, Pet Shops.

    I have read all the reviews. What now?

    Did you get a positive impression from the reviews? If so, then you can place your order on the OnBuy website with confidence. If not you can find many other brands to read about on our website!