BritainReviews

    OnBuy
    Reviews, complaints and customer experiences (211)

    7.6
    72% Would buy here again!
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    7.8
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    7.2
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    7.8
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    7.4

    All reviews

    Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

    Camera equipment

    Ordered various pieces of camera equipment from Onbuy and their sellers including DigiBest with a catalogue of delays, frustrations and faulty goods/returns resulting in me not being refunded what was owed to me. Judging by the level of English I am guessing they are not UK based?

    Would give no stars if I had this option!!

    By: Neil04-05-2020
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    2
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    Did not receive item!!!

    Very unhappy. Never got order. onbuy does'nt even respond to emails. Feel like such a fool for buying from onbuy. Avoid onbuy if you dont want to be scammed!

    By: Kyle17-04-2020
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    lego millenium falcon

    SCAM SELLERS- RECIEVED NO ITEM
    Didn't receive my £560 item, no messages from seller. no refund.
    This website holds Scam sellers on it.
    DO NOT TRUST THIS WEBSITE!!!

    By: MR J RUDD15-04-2020
    Heather Calder05-05-2020

    I am still waiting on mine 544.00

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    3.5
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    Apple headphones

    Really bad website. Onbuy takes zero responsibility when one of its vendors sends you a FAKE product. Complained to onebuy that the item I got was a cheap fake that didnt even work...onbuy refuses to refund me and the seller is up conning people. Will be letting apple know about onbuy selling fakes!

    By: Romo13-04-2020
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    2
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    Electrical Supplies

    I bought a whole bunch of stuff from this site from different sellers. They are all cheap chinese FAKES!!! the Electrical equipment I bought is actually dangerous and started overheating. Dont know how this site is allowed to keep on running.

    By: gafal08-04-2020
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    computer equipment

    Useless, items never arrived. Cannot get a refund either 1 month later AVOID AT ALL COSTS!

    By: Bill03-04-2020
    Sonny Scott11-04-2020

    Could that possibly be due to coronavirus do you think????

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    2
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    Kids book

    First experience good so far, ordered as its a British company book arrived in good condition but a little late probably because of the coronavirus, will probably use again

    By: Sarah02-04-2020
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    Would buy here again
    Yes
    8
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    headphones

    Their sellers don't honor orders, set items to shipped when they don't even have stock and do nothing until the customer chases up a week later. Go back to eBay!

    By: Tim25-03-2020
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    2
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    Royale Stallion

    Please do NOT use this company to buy from. I recently had the mispleasure of dealing with these clowns when i went to order some perfume from them and paid through paypal. Only to find a refund 2 hours later because they advertised the price incorrectly. They did not give an apology, nor have they given me the correct price. And upon checking the website. The item is STILL the same price. Please stay well clear.

    By: David25-03-2020
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    2
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    Boss Bottled Eau De Toilette Spray

    Ver BAD. Have not recieved item after waiting 1 month tried getting in touch with customer service... just get ignored. Wll never buy from this site. Their trustpilot reviews are very suspect as well which should have raised a red flag before ordering.

    By: James24-03-2020
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    2
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    oral b genius 9000

    I found this on offer at a lower price through onbuy. The same seller on ebay was asking £30 more. Arrived a day earlier than stated although tracking did not work. Pretty happy with purchase but hadn't read reviews first.

    By: Tracey Burns06-03-2020
    mohamed sabry ahmed ghazal08-06-2020

    looking to open account on buy

    Chris 09-06-2020

    Don’t bother it’s a rip off scam site

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    10
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    Apple AirPods

    Ordered wireless charging got plug in charging! On buy are a waste of time you can’t speak on phone I have account yet no orders listed in my account! Pay pal have been brilliant with sorting! Good Offers have continued to text and WhatsApp me at unreasonable hours and was rude in every way via phone and messages! Appalling service all round! Will never trust and neither should you!

    By: Trudy 02-03-2020
    mohamed sabry ahmed ghazal08-06-2020

    i need unlocked iPhone 11promax

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    8
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    Cycling jacket

    So after six weeks of promising to return the funds for an item that wasn’t delivered I’ve had to raise a formal request with my credit card provider to try and get my funds back. This is the by far the worst company I’ve ever dealt with and I encourage everybody to never ever ever use them

    By: Andre Clarke15-02-2020
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    2
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    T shirt

    Awful service. They took my payment. Nothing was sent. They won't take responsibility or refund me then decided to block me.
    Is that really the service you expect from a huge online company. Go to Amazon guys you might get what you paid for!

    By: Nick27-01-2020
    andre08-02-2020

    Is anyone here managed to progress a refund because I am still waiting after about six weeks!

    Antony08-02-2020

    i need sony mobile i am from india

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    2
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    Karcher Window Cleaner

    Appalling company. No responsibility for sellers, no customer service, no compliance with trading laws. Order window cleaner and money taken. Sent a different product from one I ordered. Sent it back as instructed for refund but seller claimed it never arrived. Had proof of returning but this was ignored and no refund given despite having taken money for something I had not ordered. No way to contact person to speak with, claims ignored and PayPal also did not uphold my claim but rejected because seller denied me sending proof of return even though it showed up clearly on the online case! Avoid at all costs and PayPal for that matter!

    By: C21-01-2020
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    3
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    Airpods for xmas......

    Don't use onbuy for one onbuy takes no ownership for any products sold.

    It's just a website that lists for sellers.

    Before you buy check your seller on companies house.

    Mine had 3 addresses.

    They use PayPal as all payments and disputes are outsourced so no customer service.

    In my case the airpods came after the delivery date 21st of December I needed them as an xmas present.

    Demanded a refund but I had to reject item it arrived on the 4th of January.

    The seller asked for me to take a photo and send to them to prove I had the product.

    I asked them to confirm the address.

    Ok so now I am in a position whereby I have the product as I have no faith that the refund will be issued if I send the product back.

    For more advice on online shopping rights and law then search moneysavingtips good advice will be found.

    Continue to call this company out so it closes down. UK consumers expect more and it's no match for Amazon or ebay asos, tkmaxx, no quibble refund


    By: Francisco Niebla19-01-2020
    Jonathan Rose28-01-2020

    I hope you didn't send the item back. I did unfortunately and the seller denied they got it. Royal mail tracking shows they collected it from the post office and signed for it. PayPal denied the case as the address on their PayPal company is not the address the item was returned to and also PayPal were not involved in the return process as it was done via the OnBuy case and website. The seller got the item back and got to keep the money.

    Michelle Morris 07-02-2020

    I received an email from OnBuy today telling me to take it up with PayPal but not feeling hopeful now after reading other reviews.

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    Yes
    2.5
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    Iphone 11

    Onbuy is one of the worst website that…
    Onbuy is one of the worst website that I ever come across.
    I bough an item from one of the seller and it was not what described. I send the item back without openning it and the seller confirm they are going to give me full refund. After a week they said they refund shortly. Each time I ask for the refund they say next week. It has been over 6 weeks and no refund happened. I contacted the Onbuy but they do not like to take any action. Avoid at all cost.

    By: Rasoul16-01-2020
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    Would buy here again
    No
    2
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    Phone cover

    Never received my order. Can't get sign in my account. Been charged for mobile phone cover that I didn't received. Won't be shop again.

    By: Jacqueline Crosbie15-01-2020
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    Would buy here again
    No
    4
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    Apple airpods

    I ordered the airpods on the 2nd Dec. I received an email saying they were dispatched on the 6th with a UK tracking number that didn't work. Then radio silence. I chased up on the 12th (they were due to arrive 10-12th). Eventually told there were 'border issues' and to rest assured the headphones would arrive before Christmas. The problem was I was flying home on the 20th. As expected, I didn't receive them until I came back today (they were delivered on the 30th). Absolutely shocking service and Onbuy were not good at dealing with this. PayPal have refused my refund as I received the item. It was a Christmas present - I bought new headphones from amazon (delivered for free the very next day) for my sister. I want a refund - I am owed £120. I applied for one this morning after I saw that the product had been received and it said the window for returns ended yesterday. I fully expect a full refund and will be ignoring this given your extremely late and unapologetic delivery. Please update me asap. Thanks, Susan

    By: Susan Leydon-Hargreaves06-01-2020
    Same issue I found with airpods 19-01-2020

    Same issue I found with airpods , royal mail is used for delivery but I was not in this was 14 days after the estimated date of the 21st of December. Item arrived 4 January . So down 110 quid. As don't trust I'll get a refund.

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    3
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    Estée Lauder

    Ordered this on the 18th Dec 2019. Still haven't received my order. I have emailed them numerous times but no reply from them. Don't use this company.

    By: Vanessa Exon30-12-2019
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    Would buy here again
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    2
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    FAQ

    Is OnBuy a trustworthy company?

    There are currently 211 customer review posted about OnBuy. On average, they received a star-grading of 7.6/10, with 72% of the reviewers indicating that they would buy from the brand again.

    What services or products do OnBuy offer?

    OnBuy is mainly active in the Online Shop category, more specifically with Fashion, Children & Baby, Cosmetics & Personal Care, Sport & Outdoor, Homeware, Electronics, Merchandise, Pet Shops.

    I have read all the reviews. What now?

    Did you get a positive impression from the reviews? If so, then you can place your order on the OnBuy website with confidence. If not you can find many other brands to read about on our website!