OnBuy

Reviews, complaints and customer experiences (211)

Disappointing. Ordered AirPods early December that still haven’t arrived! Tried to cancel order only to be told there was nothing they could do. Think twice before using this service as suppliers clearly not vetted

Money taken immediately. Took 3 weeks to arrive. Contact with company took 2 weeks to get a reply. Item turned up...packaging wet through. So unable to give item as a gift as it looks like it was brought at a second hand sale

I have given one star only so I can write a review. I would not buy or recommend anyone purchase anything from this company. I paid for goods which they never delivered. And I can find no contactable details for this company .

Ordered airpods. Got the tracking number and was told it would activate within the last mile of delivery. Then I was told it is having problems crossing the border.

Then they removed all their items from the shop and no more contact

Then it never showed up at all. PayPal dispute opened and I will NEVER buy from onbuy.com again

I ordered Xperia XA2 ultra, for almost 300£, I received Xperia XA that it's worth half the price. just opened case, hopefully someone will contact me soon. if not, I will need to open case through PayPal :/ and get my money back. It was delivered faster than I expected.

Will never buy on this site every again bought a iphone and throught it was being sent from the UK but no USA and the price was in British pounds never received the the phone as thay had trouble and next thing I found out they took all their items of this site now trying to get my money back lucky it was made on PayPal

Ordered pack of 2, only needed 1, however after waiting a week for delivery, package arrived with one in bubblewrap, cost £15.11!
Complained and received an email asking for photos! Would not waste my time with them again, just a 3rd party seller.

OnBuy seems a little out of it’s depth it seller’s are less than reliable I almost convinced they’re just out to scam people of the money OnBuy do have to shoulder some of the responsibility as they should thoroughly check out applicants before allowing them access to their site my item not delivered claiming from PayPal

Hi ordered a wii plus with balance board two days late they sent me an email saying that the wii fit plus was damaged so they couldn't send it out to me so my order was cancelled, but they won't refund me so I am seeking legal advice over this matter so I can get my money back from them I wouldn't buy from this company because its a scam.

Ordered garden furniture. One week later no email no delivery no communication whatsoever. Now stopping payment.