BritainReviews

    OnBuy
    Reviews, complaints and customer experiences (290)

    8
    76% Would buy here again!
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    8.4
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    7.6
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    8.2
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    8

    All reviews

    Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

    https://www.onbuy.com/gb/team-t-force-vulcan-z-32gb-silver-heatsink-2-x-16gb-ddr4-3200mhz-dimm-syste-tlzgd432g3200hc16cdc01~c9317~p19887549/

    Awfule. Can cofirm other reviewer experiences. Zero support, but are very active with Trustpilot responses (even while suppport requests go unanswered). The score here seems to reflect OnBuy better, which would indicate that they are gaming the Truspilot review system.

    By: Kai24-08-2020
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    No
    2
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    nissan satnav sd card

    Order cancelled by seller (mrigolmap) and still no refund issued. Item is still being listed as available on the website and all attempts at contact have been ignored. Onbuy are a waste of time as there is no way of making a complaint. I wonder how many more customers will order this nonexistent item and be out of pocket? I will now pursue through PayPal.

    By: Andrew King13-08-2020
    Andrew King13-08-2020

    would I buy again? NO!

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    Would buy here again
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    PPE Masks

    AVOID this company.
    I had a bad experience with my purchase. The Supplier was not responding to my emails so I escalated the issue to PayPal. They found in my favour and I received a full refund from PayPal.
    I gave the Supplier a 1* review on the OnBuy website but it never appeared. I left it a while and then asked OnBuy Customer Services why the post was not on the site and as told that all 1* & 2* reviews were sent to their review team.
    A week later it has still not appeared so I checked their site product and company reviews but could not find any 3* or less reviews. I find this very strange as even the best suppliers on Amazon have a few low star reviews.
    So it looks like OnBuy only post 4* & 5* reviews which I believe is not very honest so hence my 1* for OnBuy
    Check OnBuy and see if you can find a 3*, 2* or 1* review.

    By: Les Willis07-08-2020
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    No
    2
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    Air Pods in ear earphones

    Small cordless Bluetooth earphones. Paid for. Not delivered. No response to enquiry. Given them 48 hours to respond. Watch this space.

    By: Vincent31-07-2020
    Jay12-08-2020

    Have you got them yet, I'm about to order?

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    Would buy here again
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    4
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    Subcold Mini Fridge (https://www.onbuy.com/gb/subcold-ultra-6-mini-fridge-cooler-and-warmer-6l-capacity-compact-portable-and-quiet-acdc-power-compatibility~c13822~p17530726/)

    I have bought a few thing now from OnBuy and like the fact they use PayPal. I am review this mini fridge as it was a great price and came within 1-2 days which I did not pay extra for so I can only say great things about the sellers on OnBuy.com - UK based too so 5 stars frome me!

    By: Ben25-07-2020
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    Would buy here again
    Yes
    10
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    Plasma fire

    Came within 2 days. Very happy with it. Everybody compliments it. Would buy from them again.

    By: Paul brown25-07-2020
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    Would buy here again
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    10
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    Waste bin

    Have to put this purchase down to a bad experience and feel I have been scammed. Don't use this company in case there is a problem with the delivered item whereby they try to put the blame on one of their trading partners, zero respect for the customer. All OnBuy are interested in is taking your money then ignoring you if something is wrong.
    Avoid at all costs, don't get scammed.

    By: B. McDougal17-07-2020
    Mr melvyn Bance 19-07-2020

    I am trying to buy a dressing table have a nightmare? To pay with PayPal ( I have a PayPal account) but seem to be having a lot of trouble please ring me so I can order and pay with my debit card my mobile is 079478 09591

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    No
    3.5
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    comalac mini oven

    DO NOT buy anything big from this company if it arrives damaged as mine did you have to pay your own return postage. i certainly don`t recommend them

    By: william16-07-2020
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    No
    5.5
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    Huawei card reader

    I ordered this as it was advertised as a quick delivery. However after over a week of waiting past the estimated delivery date, and an attempt to contact the seller, I came to the conclusion that I have been scammed. I have contacted Onbuy to request a cancellation and refund but they can't even be bothered to reply to my request. Avoid this company at all costs!

    By: Ian Greenslade13-07-2020
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    No
    4.5
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    Ipad 7 2019 version

    Good price for the product. Easy to order. Did not have to use customer service as arrived on the 1st morning of the 2 days it was expected.
    Sealed box, product obviously new. All worked ok when set up.
    No complaints. Thank you.

    By: VSD10-07-2020
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    Would buy here again
    Yes
    8.5
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    E scooter

    Nothing at all good to say about this service, I've not received any response, I've still not received my item. Would definitely not recommend this site to anyone.

    By: Philippe Davis26-06-2020
    Mike17-07-2020

    Did it come yet

    donald kegg21-07-2020

    ordered 50 masks ages ago still haven,t arrived yet they keep asking for a revue

    Valerie29-07-2020

    Ordered thermometer 29th May still not received. If I had known it was coming from China I wouldn't have bothered. Sent email to seller today, wonder if I will get a reply.

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    4
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    Perfume

    Ordered on 23 May, never received. Tried to contact OnBuy who said I had to contact the seller, who in turn never responded. Disgusting company both them and Anielas who was supposed to be sending the item out to me. SCAMMERS AVOID AT ALL COSTS

    By: Trish York19-06-2020
    Alan11-07-2020

    Agree Trish had problems with a latex pillow in June supposedly new full of ripped holes inside wouldn't change or refund it so now stuck with it,think someone slept on it before me AVOID.

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    2
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    Never arrived

    Avoid like the plague. Order a frame at a good price. Item never turned up. Seller has blanked all attempts to contact. Onbuy aren’t interested. They refuse to get involved. Trying to get money back from PayPal. This is a scam site you are best going to Amazon where they will do something on your behalf.

    By: Chris09-06-2020
    Janet Hay10-06-2020

    Yes I agree they are refusing to refund me. Bought a treadmill from them but it came with a 2pin plug which is illegal in the UK

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    4
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    Ps4 Controller

    The whole point of buying something is about receiving it after.

    If you fancy spending some money and never receiving the items then buy on OnBuy.com

    By: Horia 23-05-2020
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    No
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    playstation 4 controller

    ALL NEGATIVE FEEDBACK !!!!!!!!!!!!!!!!!!

    AND STILL NO SHOW OF THE CONTROLLER ORDERED AROUND THE 20TH APRIL , PROMISED FOR THE 6TH OR 7TH MAY.I HAVE ASKED FOR MY MONEY BACK AND NO CORRESPONCE FROM ANY ONE AT ONBUY.COM. £37 IS ALOT OF MONEY TO BE WASTED , CAN SOMEONE FROM ONBUY.COM CONTACT ME PLEASE , I AM LOOSING THE WILL TO LIVE WITH THIS NONSENSE !!!!!!!!
    07472821112

    By: John Randall19-05-2020
    Go to your bank/credit card company and ask for a charge back, they will refund you. 21-08-2020

    I was about to buy but from here but reconsidering now???

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    Hi gloss sliding door wardrobe

    Ordered and paid for wardrobe on 04/05/2020, seller informed item was despatched on the 05/05/2020. Tracking information provided didn’t work, alarm bells are beginning to ring. Nothing received so a few days later logged into onbuy to see status of order. Showing estimated delivery date of 08/05 to 11/05. Dates passed no wardrobe. Called seller after googling company, phone answered could only hear childrens voices. Called again told that I will receive a call 24 hours before delivery but no idea of when that might be. Sent several messages via onbuy requiring delivery dates, only one response they will call 24 hours before delivery, the remaining messages asking for more detail regarding delivery went unanswered. Checked out sellers reviews on Trustpilot, now I’m anxious and alarmed. Onbuy give standardised, indifferent replies to genuine customer concerns. They basically tell you to go through PayPal to get your money back, that’s another story. You can only online message PayPal and that takes days/hours. If you paid with a credit card via PayPal guest checkout PayPal will tell you to call but the telephone lines are not currently operational. I will keep trying but according to the review of another unhappy onbuy buyer they couldn’t get help from PayPal in this circumstance so I am not optimistic. What I find most alarming and if I am honest,downright immoral, is Onbuys online response to all the customers negative reviews basically absolving them of any responsibility. People are losing a lot of money, it is causing them stress and anxiety and onbuy is not taking action to ensure others are not getting caught in the same way. WHY NOT these sellers should be eradicated from The Onbuy website. Onbuy is not a safe website for buyers, it DOES NOT OFFER PROTECTION in the same way Amazon and EBay do. Not all sellers on Onbuy are disreputable but how can you distinguish between the good and the bad. I’m not sure that you can, not whilst Onbuy allows the disreputable ones to operate with impunity.

    By: Karen McCabe16-05-2020
    Julie Greaves17-05-2020

    Exact same thing for us,our delivery date was between 15th-18th May,we’ve got a tracking code but when you click on it there’s nothing,was yours the sliderobe with 47% discount ?

    Esther18-05-2020

    Sammeee my delivery is 15th-18th May but im still here waiting. No response even though I reached put multiple times. Such a ridiculous site I am so upset

    Contact your bank/ credit card company and ask for a chargeback for goods service not recieved.21-08-2020

    They will refund you.

    Kai24-08-2020

    Withb respect to you last point, they also withold negative seller reviews. This is to incentivise the sellers to keep using OnBuy, but it also incentivises the sellers to not operate in good faith. Truly awful.

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    Would buy here again
    No
    2.5
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    Garden Tools

    DO NOT USE THIS SITE. Whilst some of the sellers are probably genuine, OnBuy allow FRAUDULENT ACTIVITY by some and deny any responsibility. They advertise payment protection, which is actually provided by PayPal, but PayPal are not interested if you use the guest checkout option (therefore this option should not be available). My items failed to arrive and the seller did not respond to any messages. Tracking was supplied, but the courier provided evidence that no parcel was actually received from the seller. OnBuy WILL NOT get involved, telling you to deal with the seller and/or PayPal, which gets you nowhere in the circumstances I've explained above. I even found the seller on Facebook so messaged them via messenger, to be told they'd respond first thing in the morning. No response was received and I was then BLOCKED on messenger by the seller. I'm now having to make a claim via my bank in an attempt to get my money back

    By: Brian Hampton15-05-2020
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    Would buy here again
    Yes
    2
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    Nickykitchen tissue

    Very disappointed mainly because I have not received my order of Nicky kitchen tissue, ordered this on7maywitha delivery due 11or12may, tried contacting you several times requesting how to resolve since payment has been taken I consider this an urgent request my order number is T5P9DJpleaseact soonest to get my order

    By: Anthonypearce13-05-2020
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    Would buy here again
    Yes
    4.5
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    Not received it

    Scum

    By: Heather Calder05-05-2020
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    Would buy here again
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    2
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    Camera equipment

    Ordered various pieces of camera equipment from Onbuy and their sellers including DigiBest with a catalogue of delays, frustrations and faulty goods/returns resulting in me not being refunded what was owed to me. Judging by the level of English I am guessing they are not UK based?

    Would give no stars if I had this option!!

    By: Neil04-05-2020
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    Would buy here again
    No
    2
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    Write your own review about OnBuy

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    FAQ

    Is OnBuy a trustworthy company?

    There are currently 290 customer review posted about OnBuy. On average, they received a star-grading of 8/10, with 76% of the reviewers indicating that they would buy from the brand again.

    What services or products do OnBuy offer?

    OnBuy is mainly active in the Online Shop category, more specifically with Fashion, Children & Baby, Cosmetics & Personal Care, Sport & Outdoor, Homeware, Electronics, Merchandise, Pet Shops.

    I have read all the reviews. What now?

    Did you get a positive impression from the reviews? If so, then you can place your order on the OnBuy website with confidence. If not you can find many other brands to read about on our website!