Ordered and paid for wardrobe on 04/05/2020, seller informed item was despatched on the 05/05/2020. Tracking information provided didn’t work, alarm bells are beginning to ring. Nothing received so a few days later logged into onbuy to see status of order. Showing estimated delivery date of 08/05 to 11/05. Dates passed no wardrobe. Called seller after googling company, phone answered could only hear childrens voices. Called again told that I will receive a call 24 hours before delivery but no idea of when that might be. Sent several messages via onbuy requiring delivery dates, only one response they will call 24 hours before delivery, the remaining messages asking for more detail regarding delivery went unanswered. Checked out sellers reviews on Trustpilot, now I’m anxious and alarmed. Onbuy give standardised, indifferent replies to genuine customer concerns. They basically tell you to go through PayPal to get your money back, that’s another story. You can only online message PayPal and that takes days/hours. If you paid with a credit card via PayPal guest checkout PayPal will tell you to call but the telephone lines are not currently operational. I will keep trying but according to the review of another unhappy onbuy buyer they couldn’t get help from PayPal in this circumstance so I am not optimistic. What I find most alarming and if I am honest,downright immoral, is Onbuys online response to all the customers negative reviews basically absolving them of any responsibility. People are losing a lot of money, it is causing them stress and anxiety and onbuy is not taking action to ensure others are not getting caught in the same way. WHY NOT these sellers should be eradicated from The Onbuy website. Onbuy is not a safe website for buyers, it DOES NOT OFFER PROTECTION in the same way Amazon and EBay do. Not all sellers on Onbuy are disreputable but how can you distinguish between the good and the bad. I’m not sure that you can, not whilst Onbuy allows the disreputable ones to operate with impunity.