OnBuy

Reviews, complaints and customer experiences (220)

Product never arrived after inquiry onbuy seller send me doggy site to download and try to took money from my account so be careful never buy anything from Onbuy.

Was a bit weary of ordering as had never used this site before. Ordered a baby yoda plush for my son’s birthday, really pleased with the item, price and delivery. Will definitely order from here again.

Goods didn't arrive indicated I wanted to pay by debit card but was charged thru PayPal . Cannot contact seller no tracking number provided can't chase they PayPal as I have no account on buy haven't replied to my email to customer service. A complete and utter joke. Soon as your money is paid you are on your own . On buy do not want to know. However I will let you know if they surprise me and answer my request for help in obtaining a refund NEGATIVE

Bought this to keep at home and the whole process was painless and easy. I received it in a timely fashion and am very pleased with it. Would recommend using this site if you need anything.

Great price
Great service

Great perches the product was exactly how it was described and it was delivered on time.
I would definitely buy from this company again.

I give it 5* for delivery and 5* for item 5 * for price excellent service fast delivery can’t fault the remote control works perfectly definitely recommend this great price and delivery excellent service

Ordeted large bed, Its tiny, Had no respinse to emails to rsquest return and refund!!!!

Not delivered
Would not use this website ever again

Please be wary of using this company, service is appalling. I purchased the above item through OnBuy, the company was HDEW Extra. Withing 4 months the unit developed a fault. OnBuy only referrers to the company. I sent it back to HDEW Extra and they agreed it had a fault. They would not refund it and told me they sent it back to the manufacturer. Four months and many emails later they tell me the fault was “the upper display and was not covered by warranty” Inferring it was a user fault, but not actually saying so. This is total rubbish as the unit was always looked after and never abused, it was in perfect physical condition. I purchased this by PayPal and they say it is not covered, probably time-lapsed given the amount of time HDEW Extra had the unit. Incidentally it was supposed to be sent back to me and never has! So, I have lost the money and the unit! Well done OnBuy. After leaving a review on Trustpilot, OnBuy relied to it the very next day, saying how sorry they were about my bad experience and that they would look into this. I sent of the information they asked for, and guess what? No response. So, it looks good for them when responding to a public complaint, but they don’t do anything else about it, perhaps this makes you look good OnBuy? I have lost my money for the unit, paid £10 to have it returned and now don’t even have the faulty DS, and only four months old. I marked all the stars as low as possible as I am left with nothing, none of them count.

the worst shopping experience ever!!!!!!!!!!!!! I feel like a silly stupid person who bought the fake product and participate in stealing Marshall's intellectual property. it is disgusting. On buy and of course the THIEF more than the seller ....I don't want to swear ....
For future buyers : flimsy hinge(no click);finishing of headband horrendous; coil not tightly wrapped; no safety markings

Do not buy from this company - they do not provide any proper customer service assistance - they do not offer a telephone number - they do not respond to emails - they do not call you back - my order is incredibly overdue - very very disappointed !

WILL NEVER USE THIS COMPANY AGAIN THEY TAKE NO RESONSIBILITY ONCE THE ORDER IS PLACED BEEN WAITING 3 WEEKS FOR AN I-PAD AND CANNOT CONTACT SELLER

OnBuy’s published returns policy is a joke. They will not take responsibility for any problem and just refer you to the seller. When I wanted to return an item and the seller wanted to charge a “restocking fee” of 20%, OnBuy ignored their own returns policy and told me:
“Unfortunately each individual seller does have its own returns policy…” (when I argued directly with the seller they later agreed to waive the fee on a one-off basis).
When I objected to having to return the item to the USA at a cost of over £19 when it was represented that the seller was UK-based, OnBuy said:
“Under details [on their website] you will be able to see all required information about the seller and where the item is being shipped from.”
In fact, their website said:
“Being a UK-based storefront, Ami Ventures Inc will ship your Vidbox video conversion suite from inside the United Kingdom”.

Ignore their returns policy, they will!

Scam! Do not buy!

Link for download not provided.
The activation key don't work.

I purchased valid one from somewhere else.

I won't be using them ever again

Ordering was easy and price a bargain BUT item never turned up....seller wont respond to my messages....still not got a refund and getting nowhere...avoid at all costs I didnt know this was a website like other cheap ones that had numerous sellers I just assumed it was a normal British website but clearly not and is similar to Amazon with different sellers.

I must say I ordered off of here then looked at the reviews... stupid I know! However.... I am pleasantly surprised. After reading the reviews I nearly cancelled my order but now I'm glad I didn't. The item is exactly as it looked on the pictures and I'm impressed. Also delivered the same week as I purchased.

Dreadful. Just dreadful. Took six weeks to send the wrong item from China. Send back to Ireland for a refund in 3 days? You won't get your full delivery back as per terms and conditions either. The wrong item sent was a much cheaper version. Box all damaged as we're contents. Absolute scumbags.

Such poor service and even worse communication! Avoid buying from this company. Was told if my goods don't arrive in time I can send them back and am not being told that it's best to keep them sure to the cost of returning!!!! Not happy never buying from here again!!!!!