Shark Clean53 reviews
This score is based on 53 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Good suction, slightly clumsy
Saw this on a friend's recommendation and ordered from the site — straightforward. Suction's great and it cleans well, but it's awkwardly top-heavy; the motor/bin up top makes it tiring after a bit. Still glad I bought it, just heavier than hoped.
Wasn't sure at first
Started a bit worried about returns — I'd had dodgy refunds elsewhere — but after a slow start their team actually chased it up and sorted my refund. Took longer than I'd hoped, to be honest, but I'm pleased it ended well and would try them again
Good suction, rotten warranty
they wanted about £100 for shipping and handling to replace a faulty unit. Ridiculous.
Pleasantly surprised
I was unsure at first — it looked great online but I balked at the price. Took it home for the kitchen and the dog hair mission. First clean was a bit meh, but after a couple more runs it really woke up. It picks up what my old Bissell missed. Small quirk with the cord, but overall I’m glad I bought it.
Turned up eventually
I placed an order and a month later there was nothing — no shipping update, no tracking. Phone calls either timed out or got cut and emails just sat unread. I’d had quicker replies from smaller shops, so I was sceptical. After threatening to escalate and doing a chargeback things finally moved and they sorted it, not great but delivered in the end.
Finally sorted
be patient, but glad it ended well.
Hot, slow and a bit of a faff
Halfway through the morning I noticed my hair felt scratchy and brittle after a couple of uses of this hairdryer — it was too hot even on the lowest setting. I bought it because my usual dryer died and I have a sensitive scalp, so I needed something gentler. I returned it and was promised a refund in a week, but it dragged on. After several calls they processed my refund, so I'm relieved though fed up.
Black Friday letdown
Not impressed — they took my money and I still haven't got the vacuum. I ordered on Black Friday, but the site said they wouldn't charge until it was shipped and yet my card shows the full amount plus a £1 fee. They generated a shipping label but nothing left the warehouse, and it's been weeks now. Customer service keeps saying 'wait 15 business days' with no tracking. It's frustrating and a bit sloppy; I wish they'd be honest or refund sooner. If you're tempted, ask for proof of shipment first.
Bit underwhelmed
Opened the box and honestly felt a bit let down. Delivery was fine and arrived on time, but the machine is a disappointment — only two modes, carpet or hard floor, and no suction control so light rugs are a pain. I contacted customer service; they were polite but couldn't fix it. Feels like poor value for money. If you care about suction control, I'd look elsewhere — wasted my cash, really.
Good results, awkward to move
Honestly, I’d say it’s a keeper, even if it’s not perfect. It’s dead easy to use and actually does what it promises — got rid of a stubborn tea stain that other cleaners (and a couple of hire machines) couldn't shift. The trick is cleaning a patch then immediately flipping to the 'dry only' setting; switching is just a button press. Carpets genuinely look fresher, almost like new. Downsides? It’s built like a tank, very sturdy but proper heavy, so you’ll grudge lugging it upstairs. Overall, mild but genuine thumbs up.
Finally fixed after a bit of a slog
I was halfway putting the thing back together when the motor suddenly kicked in — that’s the exact moment I relaxed and thought, okay, job done. I’d ordered a warranty replacement; first box missed a few parts so I rang them and the missing bits arrived quickly. After assembling there was a problem with the motor, and the first couple of reps were reluctant to do a video check which was annoying. I kept pushing, asked for escalation, and eventually someone agreed to a proper diagnosis and sorted it. Happy in the end, just be persistent.
Not worth the hassle
Overall, I wouldn't bother. Bought it to save time and instead spent half a day faffing about. The gadget couldn't do a straight job — it wandered, docked itself like it had a mind of its own, and repeated the performance. Call centre couldn't help, their system seemed to be as useful as a chocolate teapot, so I had to drive to the shop to sort it out. Oddly, the bloke in the store was really helpful and polite, which was the only bright spot. I've returned things before with far less fuss at other shops, so this felt like unnecessary drama. Won't buy from them again, frankly.
Late updates, decent hoover in the end
Honestly, it was a pain at first but I'm actually relieved — the cleaner works. I ordered five days ago and had zero updates, so I blew up their socials, emailed, even sat on hold for ages then got cut off. I couldn't cancel, which freaked me out because I thought they'd nicked my cash, but then the unit turned up and it's been a solid addition to my mornings. I use it every day to tackle cereal, dog hair and that constant toast crumb war in the kitchen; it's quiet, picks up well. Still, the support was awful, communication poor, but job done — glad it wasn't a complete disaster.
Tea, then trouble
Bought it after a spill in March and fancied a quick fix; mistake. The machine feels solid but awkward in the hand, fiddly bits everywhere. They insist on their cleaning solution and the water tank is tiny — about 40 oz — yet the 'dirty' tank looks full when the clean one is only half done, so you can't just go over the same patch to pick up more. Suction seems impossible to control, my carpet ended up proper soaked, like, soaked. Spent more time learning settings and guessing error codes than cleaning; two blinking lights? No idea, the manual is vague. I'm sending it back — properly disappointed, really, and a bit annoyed and a bit sad.
A right faff from the start
nowhere do they mention a £15 collection fee or that you need a printer for the label. I've replaced the vacuum three times in a year, so I'm still cautious. Tip: check account names and ask about collection costs first.
Not what I expected, but it got there in the end
when I could actually detach the lift-away unit and it still had the pet tool and the suction was what I expected. Small things are still a tad scrappy, but it works. If you buy, double-check what’s in the box straight away and keep photos. A bit of patience paid off, but the whole process could be a lot smoother.
Not a drama, but not great either
after a couple of repeats and a polite but firm nudge from me about the warranty, a supervisor finally decided the unit was genuinely faulty and authorised a replacement. I hadn’t expected that — not after the slog — so there was a small surprise there. It wasn’t celebratory, just a quiet relief; I felt properly listened to for the first time. What I liked was that the replacement process, once approved, was straightforward and quicker than the troubleshooting had been. What I didn’t like is the hoop-jumping to get there and the feeling that returns are the last resort, not the default for obvious faults. Overall I’m satisfied now because the problem was fixed without me having to buy another unit, and the replacement works well — which is what I needed. Still, the experience knocked a bit off my faith in their support if something else goes wrong. Friendly enough in the end, but could be a lot more efficient up front.
Humming surprise
I spotted one of these humming away at my mate’s flat and thought, eh, another gadget. My doubts were proper — loads of doom-and-gloom reviews about awkward in-app setup and poor mapping had me hesitating for ages. My mate tipped me to try the mopping-and-vacuum model, so I finally took the plunge. Setup? Ridiculously simple — I fiddled for a minute, then let it scan the house and it drew a tidy map of rooms and doorways. It missed a tiny corner once, but only once, and I actually laughed — in a good way. So glad I ignored the online noise; it’s done what it promised and saved me time. Delivery was quick and the app’s updates seem tidy, too.
Vacuum Cleaner
I bought a vacuum cleaner from this company recently and had a little problem with my order. I didn't get an order confirmation email, my bad, and I couldn't remember which email address was connected to the order. Despite these issues, the customer service team was really patient and helpful in sorting everything out. They took the time to find the rest of my order and made sure everything was sorted quickly. I was really impressed by how dedicated they were to helping me and making sure I was happy with my purchase. Overall, I had a good experience with the service from the company.
NZ801 UKT upright vacuum floor nozzle
I recently bought the NZ801 UKT upright vacuum floor nozzle in November 2020. Unfortunately, the brushes on the floor nozzle stopped working, which made it tricky to use and meant it wasn't picking up dirt well. At first, I was really disappointed and thought I'd need to buy a new floor nozzle. But then I remembered that the product had a 5-year guarantee. I got in touch with customer service, expecting it to be a hassle, but I was actually really impressed with how helpful and efficient the representatives were. They quickly sent me a replacement floor nozzle at no extra cost after a short chat and verification process. Even though they said it might take up to 5 working days to arrive, it got to me in just 2 days. I was so happy with how fast they sorted everything out. My whole experience with Shark was great, they went above and beyond my expectations. I definitely recommend their products and customer service.
About Shark Clean
Shark Clean is a company that specialises in the design and manufacture of innovative, high-quality household cleaning solutions. Established as a subsidiary of SharkNinja, Shark Clean has gained a reputation for its cutting-edge vacuum cleaners, steam mops, and other cleaning appliances. The company has a strong commitment to innovation, continuously developing products that simplify and enhance the home cleaning experience. Over the years, Shark Clean has expanded its product line to meet diverse consumer needs, making it a prominent name in the home care industry.
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Contact Information
3150 Century Way
LS15 8ZB Leeds
United Kingdom
📧 customerservice-uk@sharkninja.com
Categories Shark Clean
Online shopping | Homeware Reviews & Experiences
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Last update: January 2026
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